Bank representative vs associate customer service representative

The differences between bank representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $34,417 average annual salary of a bank representative.

The top three skills for a bank representative include bank products, customer service and bank policies. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Bank representative vs associate customer service representative overview

	Bank Representative	Associate Customer Service Representative
Yearly salary	$34,417	$35,215
Hourly rate	$16.55	$16.93
Growth rate	-12%	-4%
Number of jobs	105,192	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 35%
Average age	39	40
Years of experience	-	12

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Bank representative vs associate customer service representative salary

Bank representatives and associate customer service representatives have different pay scales, as shown below.

	Bank Representative	Associate Customer Service Representative
Average salary	$34,417	$35,215
Salary range	Between $28,000 And $41,000	Between $26,000 And $46,000
Highest paying City	Albany, NY	Washington, DC
Highest paying state	New York	Massachusetts
Best paying company	Advancial Federal Credit Union	Deutsche Bank
Best paying industry	Finance	Finance

Differences between bank representative and associate customer service representative education

There are a few differences between a bank representative and an associate customer service representative in terms of educational background:

	Bank Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Bank representative vs associate customer service representative demographics

Here are the differences between bank representatives' and associate customer service representatives' demographics:

	Bank Representative	Associate Customer Service Representative
Average age	39	40
Gender ratio	Male, 34.1% Female, 65.9%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between bank representative and associate customer service representative duties and responsibilities

Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Bank representative vs associate customer service representative skills

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Bank Representative vs Associate Customer Service Representative

Updated January 8, 2025

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