Bank representative vs customer service representative

The differences between bank representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a bank representative has an average salary of $34,417, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a bank representative include bank products, customer service and bank policies. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Bank representative vs customer service representative overview

	Bank Representative	Customer Service Representative
Yearly salary	$34,417	$32,260
Hourly rate	$16.55	$15.51
Growth rate	-12%	-4%
Number of jobs	105,192	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 53%	High School Diploma, 33%
Average age	39	40
Years of experience	-	12

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Bank representative vs customer service representative salary

Bank representatives and customer service representatives have different pay scales, as shown below.

	Bank Representative	Customer Service Representative
Average salary	$34,417	$32,260
Salary range	Between $28,000 And $41,000	Between $25,000 And $41,000
Highest paying City	Albany, NY	Des Moines, WA
Highest paying state	New York	Washington
Best paying company	Advancial Federal Credit Union	Oracle
Best paying industry	Finance	Insurance

Differences between bank representative and customer service representative education

There are a few differences between a bank representative and a customer service representative in terms of educational background:

	Bank Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 53%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Bank representative vs customer service representative demographics

Here are the differences between bank representatives' and customer service representatives' demographics:

	Bank Representative	Customer Service Representative
Average age	39	40
Gender ratio	Male, 34.1% Female, 65.9%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between bank representative and customer service representative duties and responsibilities

Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Bank representative vs customer service representative skills

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Office and Administrative Industry
Bank Representative
Bank Representative vs Customer Service Representative

Updated January 8, 2025

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