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  • Customer Service Representative - Onsite

    Teleperformance USA 4.2company rating

    Bank Representative Job In Richmond, VA

    About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our Richmond, Virigina location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. High School Diploma or equivalent IT/Network certifications/degrees preferred 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
    $23k-29k yearly est. 1d ago
  • Oil Sales and Service Representative

    Heritage-Crystal Clean, LLC 4.5company rating

    Bank Representative Job In Montvale, VA

    Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity! Purpose: The Oil Sales and Service Rep (OSSR) will be responsible for providing sales and services of approved waste streams at HCC customer locations. The position frequently uses hoses to load/offload Oil Tanker Trucks from a variety of containers. Specific Duties: Responsible for engaging in and promoting safe work behaviors in a manner that is consistent with all HCC safety guidelines Responsible for customer service and new business development in a certain geographic area as assigned by the Company Aligns work orders to minimize mileage and travel time Inspects vehicle and equipment for safe operation Delivers service to customers by pumping approved waste streams from customer containers into truck Pursues additional services with existing accounts Assesses potential customer needs, presents HCC products and services to customers, and develops new customers Develop sales leads for Data-Marketing Complete all required paperwork accurately and neatly Maintains compliance with all applicable Department of Transportation (DOT) requirements Achieve sales quotas for total revenue and new customer development Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance. Performs a variety of administrative tasks as required and directed, encompassing responsibilities such as document management, maintaining office cleanliness, data entry, and other reasonable duties as assigned. Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Core Competencies and Specific Skills Strong communication skills and attention to detail Ability to interact with customers, sales branch employees, and other corporate departments Ability to operate equipment such as electronic mobile devices, computers, hoses, all truck equipment, etc. Work Experience: Route sales experience preferred Education, Certificates, Licenses, or Designations: High School diploma or equivalent required Must have or be qualified to obtain and maintain a Class B Commercial Driver's License (CDL) and Med Card with Airbrake and Tanker Endorsement Motor vehicle record (MVR) that meets or exceeds HCC's published standards including, but not limited to the following. Seat belt and cell phone violations Excessive speeding DUI, suspension and/or multiple vehicle collisions Personal Protective Equipment*: Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats Physical Requirements*: Frequent lifting of hoses weighing up to 40lbs Frequent climbing of ladders to access approved waste streams Occasionally pulling/dragging of hoses weighing up to 40lbs each All applicants must pass the pre-employment physical including drug & alcohol screening. Work Environment: While performing essential duties of this position an individual regularly works in a variety of environments, and is required to see, talk, hear, reach, stand, walk, drive frequently, and comfortably use electronic devices and other office equipment. Essential duties require bending, squatting, climbing, lifting and twisting frequently. Noise level in the workplace can vary based upon the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.
    $27k-44k yearly est. 60d+ ago
  • Customer Service Representative

    Dunhill Professional Search & Government Solutions

    Remote Bank Representative Job

    Fully Telework **US Citizenship Required** We are looking for a seasoned Customer Service Representative to join our team working in a fully remote capacity. This position is supporting the Department of Labor and offers a variety of 4 day, 10 hour shifts. It is a great opportunity for someone who wants to utilize their skills in the comfort of their own home Job Description: As a CSR, you will have the opportunity to utilize your customer service skills and experience, as well as critical thinking skills, to support American consumers who have labor-related questions, such as questions about paychecks, how to contact a specific department or Government agency, and safety concerns in the workplace. During the handling of these inquiries, you will use a cloud-based telephony system and a Customer Relationship Management (CRM) tool for research and informational purposes. A successful candidate will be able to work independently as well as part of a larger team which supports one another throughout the day. Job qualifications: A minimum of two years call center customer service experience High School diploma or General Educational Development (GED) certificate Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers Ability to control the pace, flow of the inquiry, and manage call time effectively Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crises, and/or from abusive callers Ability to listen to, empathize with customers, and acknowledge their concerns Ability to follow protocol and to apply sensitivity and discretion in handling confidential information Ability to gather and document information to determine a customer's needs, apply problem solving skills, and resolve the inquiry/request effectively Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner Ability to use the web to search and retrieve information Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers using appropriate equipment Ability to take direction within a team setting and complete team-related work promptly Equivalent to a low-risk public trust background investigation Other job specifics: Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook Able to work in a fast-paced environment
    $26k-34k yearly est. 1d ago
  • Customer Service Representative

    Aditi Consulting 3.9company rating

    Remote Bank Representative Job

    Job title: Customer Service Representative II Duration: 12 months with high potential to extend What You Will Accomplish: ● Helping complete online transactions by opening the lanes of communication ● Calling, texting, and emailing the buyer and seller to educate them on sales and our online checkout experience ● Facilitate delivering GMV (online vehicle sales) to the motors category ● Interact with internal and external partners to realize opportunities ● Hone skills of communication in the motors industry ● Gather feedback from customers that can be used to improve our vehicles sale and purchase experience What You Will Bring: ● Motors industry knowledge and experience ● Proficient communication skills, including being professional, personable, and assertive with mix of business and individual customers ● Track record of task completion ● Located in draper, UT 5-days a week (Mon-Fri) in office with an option to work from home 1-day per week. Hybrid schedule to be revisited after 3-6-month training ramp Compensation: The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements). Benefits and Ancillaries: Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee. Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. Please send an email to ************************** if you have any questions Thank you and have a great day!
    $26k-33k yearly est. 1d ago
  • Customer Service Representative

    Weyco Group, Inc. 3.3company rating

    Remote Bank Representative Job

    in our Customer Service Department. Primary Job Responsibilities: · Product Knowledge: Provide informed answers to questions regarding products, pricing, and availability. · Order Support: Assist customers and the Sales Force in processing orders and tracking their progress. · Effective Communication: Clearly and efficiently respond to shipping inquiries and provide timely updates on order status. · International Collaboration: Coordinate with our international customer service department to address customer needs and manage necessary documentation. Job Requirements: · Problem Solving: Identify and troubleshoot customer issues, providing effective solutions to enhance customer satisfaction. · Mathematical Skills: Perform basic mathematical calculations, including percentages, to handle discounts, refunds, and pricing adjustments. · Outstanding Written and Verbal Communication: Demonstrate exceptional written and verbal communication skills to effectively interact with customers and convey information clearly and concisely. · Organizational Skills: Utilize strong organizational skills to manage time effectively, prioritize tasks, maintain a tidy and efficient workspace, and ensure a strong follow-up on customer inquiries and issues. · Team orientated with the ability to effectively interact with co-workers, internal departments, and external customers. · Strong Computer Skills: Proficiency in using computers, including knowledge of Microsoft Office Suite, office software, the ability to quickly learn new technologies. · A minimum of two years of call center experience (preferred) · Bilingual in English and Spanish (preferred) Weyco Group provides a family-friendly atmosphere with a great corporate culture, work from home opportunities, and a comprehensive benefit package which includes: medical, vision, and dental insurance, LTD, HSA, vacation, and 401(k). Candidates should send resume and salary requirements to: Weyco Group, Inc. 333 W. Estabrook Blvd Glendale, WI 53212 Attn: Human Resources E-mail: ***************** Fax: ************
    $29k-34k yearly est. 3d ago
  • Part- Time Teller

    Currency Exchange International 4.6company rating

    Bank Representative Job In Tysons Corner, VA

    Currency Exchange International (CXI) is a Money Service Business based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to explore Life at CXI: *************************************** Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies. Our Values: Customer First - We earn the right to be our clients' first choice. Integrity - We hold ourselves to the highest standard to build trust. Collaborative - We always win as a team. Innovative - We find new methods to deliver change and advance technology to the industry. Passionate - We are driven to be the best in class. Currency Exchange International is looking for a Part-Time Teller to join their team at the Tysons Corner Center in Tysons, VA. Tellers are the face of our company and represent us in the community. It is important while working in our stores that you keep a positive and professional attitude at all times and that our customers receive the highest quality of assistance while visiting. Ideal Applicant: We are looking for highly motivated individuals who are committed to the success of the team. Individuals who can deliver a consistently high level of customer-satisfying products and services. People who want to join a progressive company that develops its people through challenges and promotions. Qualifications and Skills: Ability to multi-task Basic computer knowledge Ability to follow procedures Problem solving capabilities Strong customer service skills Detail-oriented and organized Strong listening and verbal communication skills Ability to work with money transactions with high degree of accuracy Previous cash handling experience Our Competencies: Action Oriented: Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and demonstrating continuous commitment. Effective Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences. Nimble Learning: Continuously seeks opportunities to learn, questions the applicability of past approaches in the current environment, owns growth, and embraces failure as a learning opportunity. Optimizing Work Processes: Employee knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Situational Adaptability: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Schedule: Approximately 15-25 hours per week Availability needed: Weekday nights and Weekends Benefits: Commute Reimbursement 401K Plan Holiday Pay Sick Time Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you'd like more information about your EEO rights as an applicant under the law, please visit *****************************************
    $34k-39k yearly est. 2d ago
  • Customer Service Representative

    Acro Service Corp 4.8company rating

    Remote Bank Representative Job

    Looking to hire a Customer Service Representative for one of my potential clients in Phoenix, AZ. This is a Hybrid role. "Local Candidates Only" requires candidates to be available to work from the office and work from home. Job Details: Job Title- Customer Service Representative Location- Phoenix, AZ 85007 (HYBRID) Duration- 1 year Pay range- $18 per hr Shift Hours- Monday - Friday (8 AM - 5 PM) Responsibilities: Face-to-face contact with customers. Performs customer service activities by providing assistance, guidance, and instruction for more complex/prop 312 customer service complaints, inquiries, and issues. Performs the complete range of agency customer service functions within the work section. Exercises discretion to interpret and apply customer service operations. Ability to be flexible and work special duties as assigned. Skills and Qualifications: Quick learner Customer service, phone and email experience of at least 1 year High School/GED
    $18 hourly 5d ago
  • Representative

    App Funding Beta LLC

    Remote Bank Representative Job

    Welcome to App Funding Beta! We are a leading company in the alternative financing space, dedicated to empowering entrepreneurs with funding and support to help them thrive. With a mission to contribute to the growth and impact of innovative businesses, we have facilitated investments for over 500 brands. Our unique network connects entrepreneurs with valuable resources for collaboration, mentorship, and success. Role Description This is a full-time hybrid role for an ISO Representative at App Funding Beta in New York, NY, with flexibility for remote work on Friday. The ISO Representative will be responsible for managing relationships with independent sales organizations, This role will involve signing up new ISO's and gathering leads, working closely with our underwriting team and providing exceptional customer service to our partners. Qualifications Strong understanding of the MCA industry, including products, services, and regulations. Excellent interpersonal and communication skills. Ability to maintain confidentiality and adhere to ethical standards. Familiarity with CRM software and Office tools (Optional)
    $41k-76k yearly est. 13d ago
  • Customer Service Representative

    Homeservices Insurance

    Bank Representative Job In Fredericksburg, VA

    HomeServices Insurance an affiliate of HomeServices of America/ Berkshire Hathaway Companies is hiring for a experienced & licensed Property and Casualty Customer Service Representative! This position is located in Fredericksburg, VA. We are looking for insurance driven individuals who want to thrive in growing environments and establish rapport! The position is full time 40 hours a week, hybrid mode (2 days in office, 3 days work from home). This position provides day-to-day service and support to new and existing clients such that objectives for profitability and growth are met. Job Duties and Responsibilities (Essential Job Functions) 1. Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. Research and answer calls from clients, underwriters and third parties. Advise clients regarding insurance coverage and risk management issues. Process policy changes and cancellations. Handle claims and billing inquiries. Foster and maintain good working relationships with insurance companies and underwriters. 2. Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. 3. Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. 4. Perform any additional responsibilities as requested or assigned. Performance Expectations Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism. Establish and maintain positive and productive work relationships with all staff, customers, and business partners. Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development. Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. Qualifications Education: High School Diploma or equivalent work experience and knowledge. Experience: Two years successful servicing experience with independent agency (or equivalent). Knowledge and Skills: Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes. Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance. Excellent analytical, problem-solving, and decision-making skills. Excellent oral, written, and interpersonal communication skills. Proven automation, time management, and organizational skills. Familiarity with risk assessment and risk management techniques. Other (licenses, certifications, schedule flexibility/OT, travel, etc.): Property and Casualty License Wage: $23.50-28.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan/discretionary bonus, based on financial results. Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP) Effective January 1, 2025, minimum and maximum annual salary or hourly range of compensation (or fixed pay rate if applicable) for a job opportunity, based on the employer's good faith estimate at the time of posting the job advertisement General description of all benefits and other compensation to be offered to a hired applicant, including but not limited to health and retirement benefits Equal Opportunity Employer If you are interested in this opportunity, please apply here or send your confidential resume to ************************** - TA Specialist/ Human Resources at HomeServices of America - Shared Success Center.
    $23.5-28.7 hourly 3d ago
  • Financial Customer Service Representative

    Tailored Management 4.2company rating

    Remote Bank Representative Job

    Financial Customer Service Representative Interview: In person 30minutes Set Up: Fully Remote for Training then transition to Hybrid. Pay Rate: $21.99 per Hour Contract Length: 6 Months *Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need* Benefits: Paid Weekly, Health, Dental & Vision Benefits Available! Target Start Date: *upon completion of new hire onboarding. This is a great opportunity to join a leading financial and wealth management organization that offers room for growth and advancement! Job Description Preference for 1 of the following criteria: College Degree Previous contact center experience. Responsibilities Client Support Service Professionals handle incoming phone calls regarding various service inquiries on client accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include client's Cash Management products and services, **** Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Skills Ability to contribute in a fast paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service center. Education and Other Requirements College Degree Preferred or High School Diploma. Experience in financial service center or Call center experience is required. Proficiency in Microsoft Word and Outlook programs. Should you accept an offer for an opportunity, with this client, we do require a background check (7 years and active cases), fingerprinting which will include verifying your education and your employment history for the last 7 years. You may be required to provide documentation (copy of your diploma, W2's or Paystubs) to help us verify this information
    $22 hourly 4d ago
  • Customer Service Representative

    Sunrise Systems, Inc. 4.2company rating

    Remote Bank Representative Job

    1600 W Monroe St, Phoenix, AZ, 85007 1yr contract Pay:18.50/hr-W2 1st Shift (8am to 5pm) 40 hours weekly Hybrid Client: State Govt services Description This is a customer service position that requires candidates to be available to work from the office and work from home. Responsible for face to face contact with customers. Performs customer service activities by providing assistance, guidance, and instruction for more complex/prop 312 customer service complaints, inquiries, and issues. Performs the complete range of agency customer service functions within the work section. Exercises discretion to interpret and apply customer service operations. Ability to be flexible and work special duties as assigned. Skills Required : Quick learner Experience Required : Customer service, phone and email experience
    $31k-40k yearly est. 2d ago
  • Customer Service Representative

    Find Great People | FGP 4.0company rating

    Bank Representative Job In Danville, VA

    This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Sr. Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience. Principal Accountabilities/Key Activities: Identifies and responds to customer's needs in a timely and efficient manner Builds internal and external relationships Ensures customer confidentiality and private information is maintained Provides guidance to other staff members Interviews customers and process applications, making recommendations for product and services approval Processes payments, verifies cash, endorsements, issues receipts, ACH, etc. Prepares and present assigned daily marketing offers Responsible for assigned collection of customer accounts Compiles and maintains records of all daily assigned tasks Education, Qualifications/Experience: High School Diploma or equivalent Minimum of 3 years previous Customer Service experience Ability to meet current Licensing requirements of various States and Federal regulators Demonstrate the ability to analyze relevant information and apply individual judgment Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings Ability to maintain confidential business and personal information Action and result focused Strong communication skills (verbal / written / interpersonal) Proficient with MS Office Suite products Must possess a valid driver's license and the ability to operate an automobile Preferred experience: Previous experience in the financial field Compensation: $30,000- $32,000 annually (depending on experience) Schedule: Mon 8-5:30 Tue 8:30 - 5:30 Wed 8-1:30 Thurs & Fri 8:30-5:30 You will alternate the 5 Saturdays they work from 8:30-12:30
    $30k-32k yearly 9d ago
  • Customer Service Representative

    Insight Global

    Bank Representative Job In Woodbridge, VA

    Customer Service Representative $18-20 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Part Time Hours (16-24 Hours Weekly) Shifts: Monday-Friday: 9am-6pm Saturday: 11am-6pm Must Haves: Self-sufficient - Will be opening and closing by themselves Basic computer skills to enter shipping/tracking information Customer Service experience Organized, reliable, & meet deadlines Strong written and verbal communication skills Day to Day: This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalated.
    $18-20 hourly 4d ago
  • Customer Service Representative

    Key Choice Group

    Bank Representative Job In Richmond, VA

    *****You MUST live in the Richmond, VA area****** The ideal candidate loves talking to people and proactively solving issues. The company is a family owned company with a strong belief in work/life balance and they value a collaborative team culture. This is a Hybrid Role. After training, you will work Mondays and Fridays from home and be in the office Tuesdays-Thursdays. Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications Live in the Greater Richmond, VA Area Have a Bachelor's Degree At least 1 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work
    $25k-33k yearly est. 4d ago
  • Customer Service Representative

    The Porch Swing Company

    Remote Bank Representative Job

    Are you passionate about providing exceptional customer experiences? PorchToPatio, LLC is looking for a confident and skilled Customer Support Specialist who thrives in a remote environment and is eager to immerse themselves in our company's products and services. As the frontline ambassador for PorchToPatio, you'll play a vital role in delivering top-notch support through phone, email, and live chat. We're committed to fostering a collaborative, results-driven team dedicated to continuous improvement. Hours: 11:30 AM - 8:15 PM EST (with a 45-minute lunch break) Benefits: Medical reimbursement plan after 90 days Employee discount Paid time off after 90 days Annual performance bonuses Work-from-home flexibility Key Responsibilities: Provide best-in-class customer support, demonstrating exceptional communication and relationship-building skills. Troubleshoot and resolve inquiries with empathy and efficiency across phone, email, and live chat. Navigate and utilize multiple software tools, including reporting tools and Excel, to manage day-to-day operations and resolutions. Consistently exceed customer satisfaction, efficiency metrics, and resolution targets. Collaborate with team members to maintain a positive, engaging, and productive work environment. Participate in projects, including updates to our industry-leading website and processes. Requirements: Strong customer service skills with the confidence to handle various inquiries and provide timely solutions. Comfort working remotely, with a reliable workspace and self-motivation to stay productive. A passion for learning about our products, services, and industry to better serve our customers. Excellent communication and relationship-building skills, particularly over the phone. Reliable attendance and adherence to a set schedule. Ability to learn and utilize online tools, including email platforms, knowledge bases, reporting tools, and performance trackers. Familiarity with Excel and reporting tools. A customer-first mentality and a commitment to teamwork. Job Details: Job Type: Full-time Pay: From $18.00 per hour Expected Hours: 40 per week Benefits: Paid time off Parental leave Work-from-home flexibility Shift: 8-hour shift (day shift) Application Question: What does customer service mean to you? Work Location: Remote If you're passionate about delivering exceptional service, thrive in a remote work setting, and are excited to dive into our world of products and customers, we'd love to hear from you. Apply today and become part of our dedicated team!
    $18 hourly 14d ago
  • Customer Service Representative

    Garnet River 3.3company rating

    Remote Bank Representative Job

    Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find talent. We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with issues involving their E-Z Pass accounts. The Customer Service Representative will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position is remote based out of Tullahoma, Tennessee. Essential Job Duties & Responsibilities: • Answers all incoming phone calls from customers. • Processes all fax and email inquiries. • Performs all assigned tasks as quickly and accurately as possible. • Follows all established policies, procedures, and written/verbal instructions. • Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible. • Answers all inquiries related to New Hampshire E-Z Pass Minimum Job Requirements: • High school degree, or equivalent, plus three years' experience in a Customer Service/Call Center. • Must possess a positive attitude. • Must excel in a fast-paced environment. • Able to work and respond in a high-volume situation. • Willing to work extended hours. • Ability to type 40 plus words per minute (WPM). • Proficient in Microsoft Office Pay Rate: $14.00 Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)
    $14 hourly 16d ago
  • Customer Service Representative

    Dedar Milano

    Remote Bank Representative Job

    COMPANY PROFILE: Founded in 1976, Dedar is a "fabric house" that expresses a personal style with its cutting-edge contemporary collections. Located close to Como, Dedar experiments and innovates to attain product perfection through an ongoing dialogue with those craftsmen and textile specialists who are most familiar with the techniques employed in producing excellent fabrics. Characterized by seductive color palettes and unexpected patterns, Dedar's fabrics combine precious yarns with research into fiber technology to offer various solutions for curtains, upholstery, and wall covering of timeless elegance. Just 20 people 20 years ago, Dedar has grown to be an international team of more than 200 employees today: a group that keeps growing with the company, sharing the same passion for beautiful textiles. Dedar serves over 80 countries and operates directly in Italy, France, the UK, the USA, UAE, Germany, and several dealers and distributors. PURPOSE: We are looking for a Customer Service Representative who will work closely with the sales representatives, providing daily support to achieve tactical commercial goals. The Customer Service Representative will be responsible for managing the projects by overseeing all phases of order management and ensuring customer satisfaction following company guidelines and expectations. Responsibilities will focus on managing orders throughout the entire sales cycle. DUTIES & RESPONSIBILITIES: Main activities: Communicating directly with sales representatives, specifying design firms, furniture dealers, procurement offices, and purchasing agencies, and facilitating a close working relationship between the sales representative and these outside agencies. Responsible for responding, in partnership with management and sales representatives, to all requests for quote (RFQ) and requests for price (RFP). Managing the order process from customer request to post-sale service. This includes sample and project orders, reserves, prices and offers, stock check availability, and product information. Become highly knowledgeable on company products and offerings, including special products and the technical aspects of commercial and hospitality applications. This includes independent fabric treatments and third-party laboratory certification testing. Assuring an updated project portfolio while maintaining accurate and up-to-date project/sales reports. Tracking price offers and project-specific commission agreements following commercial strategies and management guidelines. Managing process relationships with accounting, production, and delivery departments to ensure continuous checks on open projects. EXPERIENCE & SKILLS: Associate or bachelor's degree preferred; At least 2 years of experience in Customer Service roles; Computer savvy with strong Office 365 skillset; An ability to develop and manage effective relationships and a strong willingness to listen actively; Well organized and polished with an ability to work under pressure; Good communication and time management skills; Self-starter with an upbeat and enthusiastic attitude. Our offices are located in Stamford, Connecticut. You can work from home one day per week. We look forward to working with you!
    $29k-38k yearly est. 15d ago
  • Customer Service Representative I

    Sentara Health 4.9company rating

    Bank Representative Job In Harrisonburg, VA

    City/State Harrisonburg, VA Work Shift First (Days) (United States of America) Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative - Full Time Day schedule. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries. Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner. Required Experience: 1 year Healthcare Work Experience High School Diploma Sentara RMH Medical Center, a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents. The 238-bed community hospital partnered with the Sentara Healthcare system in May of 2011. Sentara RMH features the RMH Hahn Cancer Center, a state-of-the-art center equipped with the latest cancer fighting technologies available in the nation. Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks and more.Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! Talroo-Allied Health, call center, customer service, billing, insurance Job Summary Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries. Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner. A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience. Qualifications: HS - High School Grad or Equivalent (Required) Healthcare Skills Active Learning, Active Listening, Communication, Coordination, Mathematics, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Writing Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application. In support of our mission “to improve health every day,” this is a tobacco-free environment.
    $29k-33k yearly est. 13d ago
  • Customer Service Representative

    Buzzclan

    Remote Bank Representative Job

    · Handle heavy phone traffic for departments Citywide.· Perform routine office duties, including but not limited to, providing phone, electronic and face-to-face support to customers, appropriately directing internal and external customers, processing drop box payments, posting payments and handling incoming and outgoing mail.· Assist with interdepartmental cash and reporting/tracking functions.· Process internal and external customer requests, including but not limited to, utility account connects, disconnects, and transfers and billing, rate, calculations, and payment arrangements.· Receive, maintain, and account for monies for utilities; provide payment receipts.· Account for and balance cash drawer daily, prepare daily deposit for the bank and ensure compliance with the City of Denton and Customer Service internal cash handling policies; keep accurate records and update personal data on accounts in the billing, as needed.· Process commercial account set ups; validate Tax IDs.· Explain available solid waste services, calculate associated costs, and complete service contracts; generate and process solid waste work orders; maintain and file contracts in an organized manner.· Process, logs, and files water leak adjustment and leak check requests.· Assist with projects and performs back-office assignments, as needed.· Assist peers with questions, errors, and escalated customer issues.· Serve as a back-up to Customer Service Rep II in their absence. SUPERVISORY/BUDGET RESPONSIBLITIES · None. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION, EXPERIENCE AND LICENSES/CERTIFICATIONS· High School diploma or equivalent; and,· One (1) year customer service experience; and,· Six (6) months of cash handling experience,OR· Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job. REQUIRED SKILLS/ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:· Knowledge of applicable laws and regulations, as well as City of Denton policies and procedures. Skill in identifying moderate problems and implement solutions. · Skill at an intermediate level, working with Microsoft Office 365, and other software systems to complete work. Skill in interpersonal relationships, including using tact, patience, and courtesy. · Skill in providing exceptional service to internal and external customers.· Ability to establish and maintain effective interpersonal relationships.· Ability to be flexible and adaptable to changing work environment to facilitate/accomplish needed activities.· Ability to document all adjustments necessary and approved to complete the project. Ability to communicate effectively, both in oral and in written forms, speak publicly, and listen intently to other points of view. Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment. · Ability to establish and maintain effective interpersonal relationships.· Ability to accurately prepare and maintain records, files, and reports.· Ability to handle records and moderate situations of a confidential nature.· Ability to handle difficult and stressful situations with professional composure and confidentiality.· Ability to meet Quality Assurance Requirements and other key performance metrics for the call center operations. CONDITIONS OF EMPLOYEMENT· Must have and maintain a valid Class “C” Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver's license and state required minimum automobile liability insurance within 90 days of hire per state law).· Must pass a drug test, driver's license check, criminal history background check, and social security number verification.· Must be able to work Departmental published hours of operation. SAFETY· Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition.· Follow established safety procedures and techniques to perform job duties including lifting and climbing; operate tools and equipment according to established safety procedures.· Promptly report unsafe conditions in work area and/or any conditions that are not immediately correctable to supervisor. WORKING CONDITIONS/PHYSICAL REQUIRMENTS· Safety Sensitive (Subject to random drug testing): No· Tools/Equipment Used: Standard office equipment, including computer and peripherals, internet access to access the City of Denton secure virtual network.· Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.· Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.· Lifting: Occasional lifting and carrying less than 10 pounds· Environment: Works in an office and/or home-office setting with dedicated work area free from interruptions; occasionally requires irregular and/or prolonged hours.· Travel: Travels to City of Denton buildings and professional meetings as required.· Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work after normal business hours to complete daily tasks. May work from home for as much as 90% of scheduled hours with supervisor approval, based on business necessity.· Mental Demands: Maintains emotional control under stress; works with frequent interruptions. CORE VALUES· Inclusive· Collaborative· Service-Oriented· Strategically Focused· Fiscally Responsible
    $26k-34k yearly est. 16d ago
  • Customer Service Representative

    Compunnel Inc. 4.4company rating

    Bank Representative Job In Roanoke, VA

    Roles and Responsibilities: Processes order receipts efficiently, prioritizing timely order processing and outstanding customer interactions and relationships. Registers and processes customer orders in the ERP system received via electronic mail, phone or through other contact parties with the customer. Ensures order processing is handled correctly in full, and within 24 hours. Supports the order to cash process and collaborates with third party collection agency to resolve collection issues with customers. Initiates and tracks PMMT (new product set up and color) requests. Escalates PMMT's as required and follows up on urgent requirements Raises issues in delivery and/or invoice process with concerned parties Tracks status of orders and expedites through the system when necessary by coordinating with Planners and Logistics. Acts as first level contact with customer for answers to questions and in attempting to resolve complaints. Finds solutions for customer needs (e.g. additional and/or alternative products) through advanced customer, market, product and specification knowledge. Provides price quotations to direct accounts and for non-standard pricing within 24 hours Makes proposals for improvements to work processes. Enters customer complaints.Coordinates resolution and initiates credits or RMA's when applicable. Initiate, and investigate, corrective actions and determine root cause on any Customer Service-related issues.Resolves complaints appropriately through RMA or credit process. Initiates necessary changes to CS processes to reduce/eliminate CS caused complaints. Support enhancements to training programs for customer service-related process by offering suggestions to CS Supervisor. Supports the training of new Customer Service team members Completes registering / filing / archiving of customer service-related documentation. Assures cooperation between customer service and field force regarding administration of customers' orders. Adheres to all applicable corporate as well as site policies/procedures with regards to personal conduct/HS&E standards and acts in compliance with all regulations. Runs ad-hoc reports regarding customer usage and history when required Delivers custom information on high profile accounts as required List the minimum required qualifications for the job in the following order: education, experience, knowledge, skills, and abilities. Qualifications must be directly linked to the level of responsibilities. High School diploma or GED, required Associate's or Bachelor's degree, preferred 4 - 5 years of experience with SAP preferred Ability to read, comprehend and follow safety instructions and safety guidelines Must be able to work independently Ability to multi-task and balance priorities Ability to interact effectively with internal and external customers Must have knowledge of basic computer skills and have the ability to use Excel, Word, SAP and able to adapt to software applications. Must be able to use calculator, telephone, typewriter/keyboard and various office machines on a daily basis Must be able to communicate both in person and on the telephone, enter information on the computer and read various instructions given to them
    $27k-33k yearly est. 3d ago

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