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Bank representative skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical bank representative skills. We ranked the top skills for bank representatives based on the percentage of resumes they appeared on. For example, 12.4% of bank representative resumes contained bank products as a skill. Continue reading to find out what skills a bank representative needs to be successful in the workplace.

15 bank representative skills for your resume and career

1. Bank Products

Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.

Here's how bank representatives use bank products:

Generated sales by opening new deposit accounts and cross selling other electronic bank products in order to increase overall profitability.
Developed and maintained professional relationships with new and existing customers, educated customers about bank products and services.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how bank representatives use customer service:

Displayed outstanding customer service skills and enthusiasm for assisting customers and providing appropriate solutions for investors and bank customers.
Provide Information to assist the department manager in monitoring customer service satisfaction, market issues and operational problems.

3. Bank Policies

Here's how bank representatives use bank policies:

Participated in yearly training for OFAC, money laundering, and wire transfers as required by bank policies.
Used company resources, tools and regulations to educated customers and other employees on bank policies and procedures.

4. Cross-Sell

Cross-selling is the activity of selling various products or services to a consumer to add the sale value.

Here's how bank representatives use cross-sell:

Identified customer needs, maintains extensive knowledge of products and services, cross-sells, opens new accounts and calls on prospects.
Initiate sales plus cross-sell complete banking services range to present prospective customers.

5. Excellent Interpersonal

Here's how bank representatives use excellent interpersonal:

Balanced cash within established guidelines (Drawers, Vault, ATM) - Displayed excellent interpersonal/sales skills

6. Cash Handling

Here's how bank representatives use cash handling:

Trained junior tellers on proper cash handling, sales pitch and account transactions.
Perform all teller duties including cash handling, balancing and customer transactions.

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7. ACH

Automated Clearing House, ACH is a computerized electronic network to process, coordinate and manage transactions (credit and debit) and automated money transfers between banks and other financial institutions without the use of paper checks, electronic transfers, credit cards, or cash networks. The ACH network is regulated by the federal government and managed by the National Automated Clearing House Association (NACHA).

Here's how bank representatives use ach:

Assisted with originating bank accounts, wire and ACH transfers, loan payments, online registration and troubleshooting and closing accounts.
Processed NOC's (Notice of Change) for ACH debit and credits originated and received.

8. Customer Inquiries

Here's how bank representatives use customer inquiries:

Provided accurate and appropriate information in response to customer inquiries about their personal deposit accounts.
Maintained accounts by handling customer inquiries and referring financial advisement according to their banking needs.

9. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how bank representatives use customer relationships:

Enhanced customer relationships by identifying customer needs.
Reviewed customer relationships and recommend new product solutions

10. Branch Management

Here's how bank representatives use branch management:

Processed transactions quickly and accurately while controlling currency within basic limits established by Branch Management.
Conceptualized and authored the private banking procedures manual for branch management.

11. ATM

ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.

Here's how bank representatives use atm:

Completed customer account paperwork for loans, fraudulent activity, unauthorized activity and weekly ATM balancing reports.
IMPACT: Advanced as the vault teller for the Automatic Teller Machine (ATM) within the two years of employment.

12. Origination

Here's how bank representatives use origination:

Covered overdrafts and researched origination.
Prepared necessary financial summaries and loan origination documentation.

13. Telephone Inquiries

Here's how bank representatives use telephone inquiries:

Documented and tracked status of customer telephone inquiries, coordinated appropriate responses and followed up to ensure customer satisfaction.
Received and processed telephone inquiries.

14. Loan Payments

Here's how bank representatives use loan payments:

Processed incoming and outgoing money movement transactions and processed loan payments.
Processed various customer requests and transactions, including, but not limited to: check cashing and deposits, loan payments.

15. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how bank representatives use loan applications:

Interviewed prospects for loans, processed loan applications, recommended loan approvals or refusals, underwrote loans with designated lending authority.
Take and submit loan applications for vehicles, refinances, boats, motorcycles, recreational vehicles and credit cards.

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List of bank representative skills to add to your resume

The most important skills for a bank representative resume and required skills for a bank representative to have include:

Bank Products
Customer Service
Bank Policies
Cross-Sell
Excellent Interpersonal
Cash Handling
ACH
Customer Inquiries
Customer Relationships
Branch Management
ATM
Origination
Telephone Inquiries
Loan Payments
Loan Applications
Debit Cards
Financial Services

Account Maintenance
Bill Pay
Inbound Calls
Technical Troubleshooting
Customer Accounts
Federal Regulations
Wire Transfers
Customer Problems
Bank Services
Mobile Banking
Credit Card
Telephone Calls
Business Accounts
Financial Transactions
Financial Products
Account Inquiries
Bank Accounts

Savings Accounts
Problem Resolution
Commercial Loans
Bank Secrecy Act
Financial Statements
Customer Issues
Outbound Calls
Commercial Banking
Customer Transactions
Account Balances
Bank Procedures
Address Changes
Customer Calls
Customer Complaints
Quality Customer Service

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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