What does a Bank Representative do?
A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.
Bank representative responsibilities
Here are examples of responsibilities from real bank representative resumes:
- Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
- Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
- Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
- Originate and sign internal debit and credit documents.
- Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
- Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.
- Assist new customers with opening new accounts, including checking, savings, CD'S and IRA'S.
- Open various new accounts to include: savings, checking, time deposits, money market, and IRA's.
- Recognize by the state as a notary public while in the position.
- Process consumer, mortgage and business loans and sign them with clients by providing them with notary services.
- Interpret and accurately process customer requests and transactions according to TCF guidelines.
Bank representative skills and personality traits
We calculated that 12% of Bank Representatives are proficient in Bank Products, Customer Service, and Bank Policies. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Math skills.
We break down the percentage of Bank Representatives that have these skills listed on their resume here:
- Bank Products, 12%
Generated sales by opening new deposit accounts and cross selling other electronic bank products in order to increase overall profitability.
- Customer Service, 11%
Displayed outstanding customer service skills and enthusiasm for assisting customers and providing appropriate solutions for investors and bank customers.
- Bank Policies, 9%
Participated in yearly training for OFAC, money laundering, and wire transfers as required by bank policies.
- Cross-Sell, 6%
Identified customer needs, maintains extensive knowledge of products and services, cross-sells, opens new accounts and calls on prospects.
- Excellent Interpersonal, 5%
Balanced cash within established guidelines (Drawers, Vault, ATM) - Displayed excellent interpersonal/sales skills
- Cash Handling, 5%
Trained junior tellers on proper cash handling, sales pitch and account transactions.
Common skills that a bank representative uses to do their job include "bank products," "customer service," and "bank policies." You can find details on the most important bank representative responsibilities below.
Customer-service skills. The most essential soft skill for a bank representative to carry out their responsibilities is customer-service skills. This skill is important for the role because "tellers spend their day interacting with bank customers." Additionally, a bank representative resume shows how their duties depend on customer-service skills: "conducted thorough investigation and provided timely resolution fostering strong customer relationships. "
Detail oriented. Many bank representative duties rely on detail oriented. "tellers must be sure not to make errors when dealing with customers’ money.," so a bank representative will need this skill often in their role. This resume example is just one of many ways bank representative responsibilities rely on detail oriented: "performed detailed financial needs analysis and reviewed financial products that met client's individual needs and goals. "
Math skills. bank representatives are also known for math skills, which are critical to their duties. You can see how this skill relates to bank representative responsibilities, because "because they count and handle large amounts of money, tellers must be good at arithmetic." A bank representative resume example shows how math skills is used in the workplace: "applied strong math skills to handle monies and balance cash drawers. "
The three companies that hire the most bank representatives are:
- First Interstate BancSystem15 bank representatives jobs
- United Shore7 bank representatives jobs
- Comerica4 bank representatives jobs
Choose from 10+ customizable bank representative resume templates
Build a professional bank representative resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your bank representative resume.
Compare different bank representatives
Bank representative vs. Associate customer service representative
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
There are some key differences in the responsibilities of each position. For example, bank representative responsibilities require skills like "bank products," "bank policies," "cross-sell," and "excellent interpersonal." Meanwhile a typical associate customer service representative has skills in areas such as "patients," "customer satisfaction," "sales floor," and "customer orders." This difference in skills reveals the differences in what each career does.
Associate customer service representatives tend to make the most money working in the finance industry, where they earn an average salary of $37,473. In contrast, bank representatives make the biggest average salary, $34,448, in the finance industry.The education levels that associate customer service representatives earn slightly differ from bank representatives. In particular, associate customer service representatives are 1.9% less likely to graduate with a Master's Degree than a bank representative. Additionally, they're 0.0% less likely to earn a Doctoral Degree.Bank representative vs. Customer service representative
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Each career also uses different skills, according to real bank representative resumes. While bank representative responsibilities can utilize skills like "bank products," "bank policies," "cross-sell," and "ach," customer service representatives use skills like "cleanliness," "pos," "data entry," and "sales floor."
On average, customer service representatives earn a lower salary than bank representatives. Some industries support higher salaries in each profession. Interestingly enough, customer service representatives earn the most pay in the insurance industry with an average salary of $34,074. Whereas bank representatives have higher pay in the finance industry, with an average salary of $34,448.Average education levels between the two professions vary. Customer service representatives tend to reach similar levels of education than bank representatives. In fact, they're 2.6% less likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.Bank representative vs. Member service representative
A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a bank representative is likely to be skilled in "bank policies," "excellent interpersonal," "customer relationships," and "origination," while a typical member service representative is skilled in "front desk," "cleanliness," "punctuality," and "member service."
Member service representatives earn the highest salary when working in the insurance industry, where they receive an average salary of $33,566. Comparatively, bank representatives have the highest earning potential in the finance industry, with an average salary of $34,448.When it comes to education, member service representatives tend to earn similar degree levels compared to bank representatives. In fact, they're 1.2% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Bank representative vs. Account services representative
An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.
Types of bank representative
Updated January 8, 2025
