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Become A Bank Teller

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Working As A Bank Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $29,070

    Average Salary

What Does A Bank Teller Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become A Bank Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Bank Teller jobs

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Bank Teller Demographics

Gender

Female

74.8%

Male

23.1%

Unknown

2.1%
Ethnicity

White

75.2%

Hispanic or Latino

14.6%

Asian

7.6%

Unknown

2.0%

Black or African American

0.6%
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Languages Spoken

Spanish

60.4%

French

6.2%

Arabic

3.3%

Hindi

3.2%

Portuguese

3.0%

Mandarin

2.7%

German

2.7%

Chinese

2.6%

Russian

2.2%

Cantonese

2.2%

Urdu

2.1%

Italian

1.9%

Vietnamese

1.7%

Polish

1.1%

Korean

1.0%

Hmong

0.9%

Tagalog

0.9%

Japanese

0.8%

Greek

0.6%

Gujarati

0.6%
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Bank Teller Education

Schools

University of Phoenix

21.0%

Liberty University

8.7%

Southern New Hampshire University

5.8%

Ashford University

4.8%

Northern Virginia Community College

4.8%

University of Houston

4.5%

Strayer University

4.4%

Florida International University

4.2%

Kean University

4.0%

George Mason University

3.9%

Temple University

3.9%

University of Central Oklahoma

3.9%

Montclair State University

3.6%

Kaplan University

3.5%

University of Maryland - University College

3.4%

University of North Texas

3.2%

Pennsylvania State University

3.2%

Palm Beach State College

3.2%

San Francisco State University

3.1%

Troy University

3.1%
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Majors

Business

29.4%

Accounting

11.5%

Finance

6.3%

Psychology

6.3%

Criminal Justice

5.2%

Nursing

4.4%

Health Care Administration

4.3%

General Studies

4.1%

Communication

3.6%

Marketing

3.3%

Liberal Arts

3.0%

Management

2.8%

Education

2.5%

Medical Assisting Services

2.4%

Human Resources Management

2.3%

Elementary Education

2.0%

Sociology

1.8%

Computer Science

1.7%

English

1.7%

Political Science

1.5%
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Degrees

Bachelors

40.5%

Other

29.7%

Associate

14.7%

Masters

7.9%

Certificate

4.4%

Diploma

1.6%

License

0.7%

Doctorate

0.4%
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Top Skills for A Bank Teller

CustomerServiceSkillsSavingsWithdrawalsProcessingLoanPaymentsATMBankProductsCustomerTransactionsFinancialTransactionsBankServicesSavingsBondsForeignCurrencyLargeAmountsProcessTransactionsSalesGoalsCheckAccuracyBasicCustomerInquiriesSavingsAccountsCashierChecksNumericalAmountsAccountServicesFinancialNeeds

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Top Bank Teller Skills

  1. Customer Service Skills
  2. Savings Withdrawals
  3. Processing Loan Payments
You can check out examples of real life uses of top skills on resumes here:
  • Acquired customer service skills while performing transactions for bank patrons on a regular basis.
  • Receive loan payment and deposits and selling and cashing traveler and cashier checks and issuing savings withdrawals.
  • Provided service to bank customers by conducting appropriate transactions such as checking and savings transactions, receiving and processing loan payments.
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Conduct vault and branch settlement Process deposits, checks, payments, and other negotiable instruments Cross sell various bank products

Top Bank Teller Employers

Bank Teller Videos

Bank Teller Practice Scenerio

Bank Teller Video: Training Requirements for Bank Tellers

Life as a bank teller

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