Bank teller vs customer service representative

The differences between bank tellers and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $32,043 average annual salary of a bank teller.

The top three skills for a bank teller include customer service, savings withdrawals and bank products. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Bank teller vs customer service representative overview

	Bank Teller	Customer Service Representative
Yearly salary	$32,043	$32,260
Hourly rate	$15.41	$15.51
Growth rate	-12%	-4%
Number of jobs	23,446	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 43%	High School Diploma, 33%
Average age	39	40
Years of experience	-	12

What does a bank teller do?

Bank tellers are usually considered the face of the bank's branches. They assist clients in their over-the-counter transactions. They process client requests such as updates or changes in the account, cash or check deposits, withdrawals, and any other request related to the client's bank account. They provide customer service to clients and ensure that they are happy with the bank's services. Tellers should also be able to validate requests and transactions. They should have administrative and clerical skills since they handle the filing of documents for some transactions. They should also have organizational and basic accounting skills and should be trustworthy.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Bank teller vs customer service representative salary

Bank tellers and customer service representatives have different pay scales, as shown below.

	Bank Teller	Customer Service Representative
Average salary	$32,043	$32,260
Salary range	Between $26,000 And $38,000	Between $25,000 And $41,000
Highest paying City	Sunnyvale, CA	Des Moines, WA
Highest paying state	Massachusetts	Washington
Best paying company	Tinker Federal Credit Union	Oracle
Best paying industry	Finance	Insurance

Differences between bank teller and customer service representative education

There are a few differences between a bank teller and a customer service representative in terms of educational background:

	Bank Teller	Customer Service Representative
Most common degree	Bachelor's Degree, 43%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Bank teller vs customer service representative demographics

Here are the differences between bank tellers' and customer service representatives' demographics:

	Bank Teller	Customer Service Representative
Average age	39	40
Gender ratio	Male, 24.1% Female, 75.9%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 9.8% Unknown, 3.4% Hispanic or Latino, 20.9% Asian, 7.3% White, 58.0% American Indian and Alaska Native, 0.6%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between bank teller and customer service representative duties and responsibilities

Bank teller example responsibilities.

Obtain many skills including balancing drawer every day, balancing the coin machine, the coin vault, and ATM vaults.
Front end assistant to manager, door greeter, phone greeter, ATM custodian, TCD custodian, open and close bank
Receive TD acknowledgement of accomplishments, quarterly recognition and position increases.
Provide guidance to customer's and non-customers using a consultative sales approach in uncovering additional needs for cross-sell opportunities.
Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
Notify members of financial opportunities base on banking history resulting in increase upselling

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Bank teller vs customer service representative skills

Common bank teller skills

Customer Service, 19%
Savings Withdrawals, 8%
Bank Products, 6%
Cash Handling, 6%
Cross-Sell, 5%
Customer Relationships, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

Bank Teller vs. similar jobs

Bank Teller related careers

Bank Teller related jobs

Bank Teller jobs by location

Zippia Careers
Office and Administrative Industry
Bank Teller
Bank Teller vs Customer Service Representative

Updated January 8, 2025

Browse office and administrative jobs