Post job

Bank teller vs head teller

The differences between bank tellers and head tellers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a head teller has an average salary of $46,820, which is higher than the $32,043 average annual salary of a bank teller.

The top three skills for a bank teller include customer service, savings withdrawals and bank products. The most important skills for a head teller are customer service, HR, and process improvement.

Bank teller vs head teller overview

Bank TellerHead Teller
Yearly salary$32,043$46,820
Hourly rate$15.41$22.51
Growth rate-12%-12%
Number of jobs23,44617,164
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 38%
Average age3939
Years of experience--

What does a bank teller do?

Bank tellers are usually considered the face of the bank's branches. They assist clients in their over-the-counter transactions. They process client requests such as updates or changes in the account, cash or check deposits, withdrawals, and any other request related to the client's bank account. They provide customer service to clients and ensure that they are happy with the bank's services. Tellers should also be able to validate requests and transactions. They should have administrative and clerical skills since they handle the filing of documents for some transactions. They should also have organizational and basic accounting skills and should be trustworthy.

What does a head teller do?

A head teller is an individual who supervises a team of bank tellers that process a variety of financial transactions, such as check cashing and loan payments. Head tellers manage bank tellers so that enough cash is available in their cash drawers. They provide access to the bank's vault and audit it regularly with a second employee's help. They also train new tellers in bank practice and procedure so that these tellers can handle customers' queries and concerns professionally.

Bank teller vs head teller salary

Bank tellers and head tellers have different pay scales, as shown below.

Bank TellerHead Teller
Average salary$32,043$46,820
Salary rangeBetween $26,000 And $38,000Between $23,000 And $93,000
Highest paying CitySunnyvale, CA-
Highest paying stateMassachusetts-
Best paying companyTinker Federal Credit Union-
Best paying industryFinance-

Differences between bank teller and head teller education

There are a few differences between a bank teller and a head teller in terms of educational background:

Bank TellerHead Teller
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 38%
Most common majorBusinessBusiness
Most common college--

Bank teller vs head teller demographics

Here are the differences between bank tellers' and head tellers' demographics:

Bank TellerHead Teller
Average age3939
Gender ratioMale, 24.1% Female, 75.9%Male, 16.9% Female, 83.1%
Race ratioBlack or African American, 9.8% Unknown, 3.4% Hispanic or Latino, 20.9% Asian, 7.3% White, 58.0% American Indian and Alaska Native, 0.6%Black or African American, 10.6% Unknown, 3.5% Hispanic or Latino, 18.0% Asian, 7.6% White, 59.7% American Indian and Alaska Native, 0.6%
LGBT Percentage7%7%

Differences between bank teller and head teller duties and responsibilities

Bank teller example responsibilities.

  • Obtain many skills including balancing drawer every day, balancing the coin machine, the coin vault, and ATM vaults.
  • Front end assistant to manager, door greeter, phone greeter, ATM custodian, TCD custodian, open and close bank
  • Receive TD acknowledgement of accomplishments, quarterly recognition and position increases.
  • Provide guidance to customer's and non-customers using a consultative sales approach in uncovering additional needs for cross-sell opportunities.
  • Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
  • Notify members of financial opportunities base on banking history resulting in increase upselling
  • Show more

Head teller example responsibilities.

  • Conduct area quarterly and monthly audits of cash drawers, dual vaults, currency dispensers, ATM and all branch logs.
  • Pack and process currency for financial institutions and ATM requisitions.
  • Identify suitable opportunities to cross-sell products or services offer to customers.
  • Provide customers with superior service while performing transactions and maximizing cross-sell opportunities.
  • Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
  • Identify customer needs and opportunities for upselling and convert service opportunities into sales and met/exceed sales goals.

Bank teller vs head teller skills

Common bank teller skills
  • Customer Service, 19%
  • Savings Withdrawals, 8%
  • Bank Products, 6%
  • Cash Handling, 6%
  • Cross-Sell, 5%
  • Customer Relationships, 4%
Common head teller skills
  • Customer Service, 9%
  • HR, 8%
  • Process Improvement, 7%
  • Conflict Resolution, 7%
  • Operational Standards, 6%
  • Professional Development, 5%

Browse office and administrative jobs