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The differences between bank tellers and universal bankers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a universal banker has an average salary of $35,922, which is higher than the $32,043 average annual salary of a bank teller.
The top three skills for a bank teller include customer service, savings withdrawals and bank products. The most important skills for a universal banker are customer relationships, cash handling, and financial services.
| Bank Teller | Universal Banker | |
| Yearly salary | $32,043 | $35,922 |
| Hourly rate | $15.41 | $17.27 |
| Growth rate | -12% | -3% |
| Number of jobs | 23,446 | 28,761 |
| Job satisfaction | - | 2 |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 53% |
| Average age | 39 | 41 |
| Years of experience | - | 12 |
Bank tellers are usually considered the face of the bank's branches. They assist clients in their over-the-counter transactions. They process client requests such as updates or changes in the account, cash or check deposits, withdrawals, and any other request related to the client's bank account. They provide customer service to clients and ensure that they are happy with the bank's services. Tellers should also be able to validate requests and transactions. They should have administrative and clerical skills since they handle the filing of documents for some transactions. They should also have organizational and basic accounting skills and should be trustworthy.
A universal banker's role is to provide banking assistance to clients by performing a wide range of tasks, ensuring timeliness and customer satisfaction. Their responsibilities revolve around handling and processing accounts, accomplishing requests from clients, and addressing inquiries and complaints, responding to them promptly and efficiently. They must also manage cash drawers, generate referrals, and identify the clients' financial and banking needs. Furthermore, as a universal banker, it is crucial to ensure that all processes comply with the policies and regulations of the bank.
Bank tellers and universal bankers have different pay scales, as shown below.
| Bank Teller | Universal Banker | |
| Average salary | $32,043 | $35,922 |
| Salary range | Between $26,000 And $38,000 | Between $27,000 And $46,000 |
| Highest paying City | Sunnyvale, CA | Urban Honolulu, HI |
| Highest paying state | Massachusetts | Hawaii |
| Best paying company | Tinker Federal Credit Union | Affinity Credit Union |
| Best paying industry | Finance | Finance |
There are a few differences between a bank teller and a universal banker in terms of educational background:
| Bank Teller | Universal Banker | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between bank tellers' and universal bankers' demographics:
| Bank Teller | Universal Banker | |
| Average age | 39 | 41 |
| Gender ratio | Male, 24.1% Female, 75.9% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 9.8% Unknown, 3.4% Hispanic or Latino, 20.9% Asian, 7.3% White, 58.0% American Indian and Alaska Native, 0.6% | Black or African American, 9.0% Unknown, 3.0% Hispanic or Latino, 20.7% Asian, 9.7% White, 56.7% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 11% |