What does a banking associate do?

Tellers are bank employees who handle face-to-face or in-person transactions of clients. They are the bank's front liners, and they interact with clients on a daily basis. They process requests related to the clients' bank accounts, including, but not limited to, opening and closing accounts, withdrawing and depositing cash and checks, processing loan requests, accepting payments, validating transactions, and answering any other questions that a client may have. They should also be familiar with the bank's products and services. Tellers should have good customer service skills, attention to detail, and basic accounting skills.

There are some key differences in the responsibilities of each position. For example, banking associate responsibilities require skills like "excellent interpersonal," "powerpoint," "financial solutions," and "treasury." Meanwhile a typical teller has skills in areas such as "cross-sell," "savings withdrawals," "credit card payments," and "bank operations." This difference in skills reveals the differences in what each career does.

A teller supervisor oversees tellers' performance in banks, ensuring that they provide quality service to clients. They are also responsible for assessing workforce performances, handling issues and concerns, delegating tasks, and even managing teller schedules. Aside from supervising employees, a teller supervisor may also assist clients in depositing and withdrawing funds, opening and closing accounts, and even offering products and services. As a supervisor, it is essential to lead and encourage tellers to reach goals while implementing the bank's policies and regulations.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that banking associate responsibilities requires skills like "excellent interpersonal," "strong customer service," "financial services," and "powerpoint." But a teller supervisor might use other skills in their typical duties, such as, "security procedures," "bsa," "performance reviews," and "bank operations."

A vault teller is responsible for processing bank and vault transactions, ensuring accuracy and timeliness. Their duties primarily revolve around customer service and staff support, preparation of shipment and deliveries, money transfer transactions, and handling deposits. A vault teller must also perform administrative tasks such as maintaining daily cash levels on ATMs, responding to calls and correspondence, producing progress reports, and maintaining an accurate record of all transactions. Furthermore, it is essential to verify and monitor all currency in vaults in adherence to the bank's standards and policies.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a banking associate is likely to be skilled in "excellent interpersonal," "strong customer service," "financial services," and "powerpoint," while a typical vault teller is skilled in "operational procedures," "internal controls," "performance reviews," and "business transactions."

A lead teller is an exceptional bank teller who performs various tasks in the bank. Lead tellers handle and supervise the team of tellers in the organization. They oversee the other tellers and see to it that jobs are correctly executed. Their duties include cash drawer maintenance, new teller training, and information communicator to bank officials. Also, they are the ones who interact with customers and resolve any bank-related problems that may arise.