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Top 43 Banking Services Officer Skills

Below we've compiled a list of the most important skills for a Banking Services Officer. We ranked the top skills based on the percentage of Banking Services Officer resumes they appeared on. For example, 15.2% of Banking Services Officer resumes contained Bank Products as a skill. Let's find out what skills a Banking Services Officer actually needs in order to be successful in the workplace.

These are the most important skills for a Banking Services Officer:

1. Bank Products

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high Demand
Here's how Bank Products is used in Banking Services Officer jobs:
  • Explained, promoted and sold bank products and services.
  • Maintain full knowledge of bank products and services.

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2. Customer Service

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high Demand
Here's how Customer Service is used in Banking Services Officer jobs:
  • Delivered hands on support for commercial customers, requiring meticulous attention to detail and effective customer service interactions.
  • Maintained satisfactory customer service delivery levels of branch employees and resolution of complaints.
  • Provided Excellent personalized Customer Service to Existing and New Consumer and Business Clients.
  • Created and managed system for tracking and processing all orders, interfaced with office vendors, resolved all customer service issues.
  • Check Verification phone-queue providing support to retail team members across the country, providing A+ customer service to all clients.
  • Conducted regular staff meetings to discuss customer service, sales, and activities that promote products and services.
  • Promoted to single point of contact for customer service for high value clientele.
  • Received both the 3rd and 4th Quarter Star Award for excellent Customer Service.
  • Handled customer service requests by conducting research and resolving various complex issues.
  • Managed a diverse staff of customer service representatives and tellers.
  • Provided legendary customer service to all bank members and customers.
  • Provided excellent customer service Coached service representatives and tellers to effectively identify referral opportunities.
  • Maintained communication with district management team to facilitate the sales and customer service programs for 1K+ Los Angeles Metro Division employees.

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1 Customer Service Jobs

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3. Construction Loan Portfolio

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high Demand

4. Bank Compliance Officers

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high Demand

5. New Accounts

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high Demand
Here's how New Accounts is used in Banking Services Officer jobs:
  • Perform banking transactions, open new accounts, handle consumer loans and expand customer relationships.
  • Serve as working manager by supporting new accounts and teller transactions.

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6. Sales Goals

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high Demand
Here's how Sales Goals is used in Banking Services Officer jobs:
  • Supervised, motivated and supported the branch team to meet & exceed sales goals.

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7. ATM

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high Demand
Here's how ATM is used in Banking Services Officer jobs:
  • Perform vault responsibilities, load/balance ATM/CDM/CRM, and servicing/daily balancing of coin machine.
  • Completed random audits on vaults, ATM's, cash boxes, and cash machines.
  • Supervised end-of-dayprocessing for: teller, vault and ATM cash balancing, wire transfers, overdrafts and checkprocessing.

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8. Client Relationships

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high Demand

9. Customer Relationships

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high Demand
Here's how Customer Relationships is used in Banking Services Officer jobs:
  • Aided in helping team grow customer relationships by making sales referrals when appropriate.

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10. Financial Products

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high Demand
Here's how Financial Products is used in Banking Services Officer jobs:
  • Interviewed new applicants in person and online to determine what financial products may best suit their needs.
  • Planned and delivered effective sales strategies and monitored the progress of new and existing financial products.
  • Provided an array of financial products and services to a middle market client base

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11. High NET

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high Demand
Here's how High NET is used in Banking Services Officer jobs:
  • Praised for retaining and acquiring high net worth customers, developing, opening, and managing new branches.
  • Assisted and advised senior investment professionals in managing relationships with over 100 ultra-high net worth clients.
  • Serviced high net worth accounts with exceptional levels of retention and loyalty.
  • Provided financial customer services to ultra high net worth individuals.

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12. Loan Portfolio

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high Demand
Here's how Loan Portfolio is used in Banking Services Officer jobs:
  • Co-supervised loan adjustment unit responsible for management of consumer loan portfolios.
  • Performed audits on loan portfolio to ensure that correct taxes and insurance are monitored for all accounts.
  • Managed a $900MM commercial loan portfolio of 263 relationships and over 500 loans.
  • Managed a loan portfolio of up to Fifty Thousand Dollars.

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13. Account Opening

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average Demand

14. Business Development

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average Demand
Here's how Business Development is used in Banking Services Officer jobs:
  • Created and implemented business development, sales and PR strategies to acquire new customers and retain existing accounts.
  • Led new business development for the branch.

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15. Real Estate

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average Demand
Here's how Real Estate is used in Banking Services Officer jobs:
  • Advised and trained Lending Officers and Loan Administrators in real estate compliance and loan operations processes.

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1 Real Estate Jobs

No jobs at selected location

16. Loan Applications

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average Demand

17. Customer Problems

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average Demand

18. Account Maintenance

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average Demand

19. Financial Institutions

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average Demand
Here's how Financial Institutions is used in Banking Services Officer jobs:
  • Managed all cost basis data and submitted requested information to losing financial institutions.
  • Transfer and balanced all payments received by other financial institutions (customer deposits, direct deposits/withdrawals, government payments).
  • Exchanged checks with other financial institutions, then returned them to the CBA for processing and image capturing.
  • Insured funds transfer, recall and prioritize funds as required for financial institutions.

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20. Bank Branches

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average Demand

21. Credit Reports

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average Demand

22. Primary Contact

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average Demand

23. Wire Transfers

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average Demand
Here's how Wire Transfers is used in Banking Services Officer jobs:
  • Initiate and submit domestic and international wire transfers.

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24. Financial Transactions

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average Demand
Here's how Financial Transactions is used in Banking Services Officer jobs:
  • Approve high dollar business and consumer financial transactions.

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25. Oversaw

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average Demand
Here's how Oversaw is used in Banking Services Officer jobs:
  • Developed and oversaw relationships with clients to ensure top level service was provided to clients.

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26. State Regulations

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low Demand

27. Customer Accounts

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low Demand
Here's how Customer Accounts is used in Banking Services Officer jobs:
  • Balanced customer accounts and investigated discrepancies between customer and branch teller transactions.
  • Research discrepancies on customer accounts.

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28. Portfolio Management

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low Demand
1 Portfolio Management Jobs

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29. Initial Sale

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low Demand

30. ACH

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low Demand
Here's how ACH is used in Banking Services Officer jobs:
  • Worked with Credit Administration in structuring creative deals and determining alternative approaches.
  • Volunteered in community outreach programs.
  • Provide the BB&T Perfect Client Experience to clients in addition to helping them achieve financial security and economic success.
  • Collaborated with managers to ensure proper training, recruitment, and retention strategies were being implemented and achieving desired goals.
  • Resolved non-routine customer issues with/for employees when necessary; acted as a resource and coach to staff.
  • Supervised sales staff, established sales goals and objectives to achieve high program objectives.
  • Coached team in high-quality sales techniques, talking points and retention and client expansion.
  • Assisted the department in achieving the 2000 fee income goal of $2 Million.
  • Achieved coveted 2007 General Banking Group sales trip to Grand Bahamas.
  • Coached and supported staff to meet goals and standards.
  • Achieved top quartile ranking for client retention in six-month and annual periods after both bank mergers.
  • Balanced vault Perform opening/closing procedures for debit card instant issue machine.

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31. KYC

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low Demand

32. Monthly Basis

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low Demand
Here's how Monthly Basis is used in Banking Services Officer jobs:
  • Close 5 merchant transactions on a monthly basis Generate $60,000 in revenue on a yearly basis

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33. USD

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low Demand

34. HR

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low Demand
Here's how HR is used in Banking Services Officer jobs:
  • Reward and recognize banker's excellent performance through established company wide-recognition programs and creative branch contests, games and recognition events.
  • Demonstrated ability to structure complex commercial construction loan transactions involving community organizations and revitalization of neighborhoods throughout the United States.
  • Identified and capitalized on opportunities to expand and retain valued client relationships through highly responsive, superior service.
  • Supported marketing officers in developing and increasing existing business through the execution of an effective sales process.
  • Increased communication and reporting of incidents through monthly high level management reports.
  • Satisfied monthly objectives by acquiring over 50 new customers per month through effective sales strategies over a four year time frame.
  • Promoted within three years from position of Systems and Projects Coordinator, having interfaced with multiple parties as project liaison.
  • Ensured compliance in risk management excellence through execution and adherence to internal policies, banking laws, and regulations.
  • Coordinated and managed the American Express integration on behalf of 30 Top clients through all critical steps.
  • Assisted the Financial Center deposit growth through acquisition, expansion and retention of customer relationships.
  • Manage three non-exempt Units DMCS, SAIC and Checking Services with a staff of forty-five.
  • Managed Tellers by show coaching at the Teller line, and the Drive-through.
  • Supported an affluent client base through the banks Signature & Priority programs.
  • Maintained a flexible schedule throughout the month while assisting multiple branches.
  • Acquire new customers, through realty meetings and home-buyer seminars.
  • Trained bankers to set business appointments through cold calling.

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35. SLA

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low Demand
Here's how SLA is used in Banking Services Officer jobs:
  • Promoted to help overcome the challenges involving the new cost basis reporting legislation that became mandatory in 2011.
  • Provide Merchant Services to Bank Customer in the NYC andLong Island area.

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36. Customer Complaints

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low Demand

37. Check Orders

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low Demand

38. Daily Functions

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low Demand

39. Account Management

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low Demand

40. Complex Customer

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low Demand
Here's how Complex Customer is used in Banking Services Officer jobs:
  • Responded to complex customer, 3rd party vendor, attorney and branch inquires.
  • Used effective decision-making, analytical and problem solving skills to resolve complex customer and employee issues.

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41. New Clients

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low Demand

42. Customer Retention

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low Demand

43. Financial Statements

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low Demand
1 Financial Statements Jobs

No jobs at selected location

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20 Most Common Skills For A Banking Services Officer

Bank Products

19.9%

Customer Service

12.4%

Construction Loan Portfolio

9.9%

Bank Compliance Officers

8.9%

New Accounts

6.0%

Sales Goals

4.6%

ATM

3.9%

Client Relationships

3.9%

Customer Relationships

3.5%

Financial Products

3.2%

High NET

2.8%

Loan Portfolio

2.8%

Account Opening

2.5%

Business Development

2.5%

Real Estate

2.5%

Loan Applications

2.1%

Customer Problems

2.1%

Account Maintenance

2.1%

Financial Institutions

2.1%

Bank Branches

2.1%
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Typical Skill-Sets Required For A Banking Services Officer

Rank Skill
1 Bank Products 15.2%
2 Customer Service 9.5%
3 Construction Loan Portfolio 7.6%
4 Bank Compliance Officers 6.8%
5 New Accounts 4.6%
6 Sales Goals 3.5%
7 ATM 3.0%
8 Client Relationships 3.0%
9 Customer Relationships 2.7%
10 Financial Products 2.4%
11 High NET 2.2%
12 Loan Portfolio 2.2%
13 Account Opening 1.9%
14 Business Development 1.9%
15 Real Estate 1.9%
16 Loan Applications 1.6%
17 Customer Problems 1.6%
18 Account Maintenance 1.6%
19 Financial Institutions 1.6%
20 Bank Branches 1.6%
21 Credit Reports 1.6%
22 Primary Contact 1.4%
23 Wire Transfers 1.4%
24 Financial Transactions 1.4%
25 Oversaw 1.1%
26 State Regulations 1.1%
27 Customer Accounts 1.1%
28 Portfolio Management 1.1%
29 Initial Sale 1.1%
30 ACH 1.1%
31 KYC 1.1%
32 Monthly Basis 1.1%
33 USD 0.8%
34 HR 0.8%
35 SLA 0.8%
36 Customer Complaints 0.8%
37 Check Orders 0.8%
38 Daily Functions 0.8%
39 Account Management 0.8%
40 Complex Customer 0.8%
41 New Clients 0.8%
42 Customer Retention 0.8%
43 Financial Statements 0.8%
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4,223 Banking Services Officer Jobs

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