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Banking supervisor vs contact center supervisor

The differences between banking supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a banking supervisor and a contact center supervisor. Additionally, a banking supervisor has an average salary of $51,877, which is higher than the $42,217 average annual salary of a contact center supervisor.

The top three skills for a banking supervisor include blood bank, bank procedures and cash management. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.

Banking supervisor vs contact center supervisor overview

Banking SupervisorContact Center Supervisor
Yearly salary$51,877$42,217
Hourly rate$24.94$20.30
Growth rate-3%-
Number of jobs21,18576,165
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 43%
Average age4747
Years of experience66

Banking supervisor vs contact center supervisor salary

Banking supervisors and contact center supervisors have different pay scales, as shown below.

Banking SupervisorContact Center Supervisor
Average salary$51,877$42,217
Salary rangeBetween $38,000 And $70,000Between $24,000 And $73,000
Highest paying CityOakland, CA-
Highest paying stateNew York-
Best paying companyTenet Healthcare-
Best paying industryHealth Care-

Differences between banking supervisor and contact center supervisor education

There are a few differences between a banking supervisor and a contact center supervisor in terms of educational background:

Banking SupervisorContact Center Supervisor
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 43%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaCalifornia State University - Bakersfield

Banking supervisor vs contact center supervisor demographics

Here are the differences between banking supervisors' and contact center supervisors' demographics:

Banking SupervisorContact Center Supervisor
Average age4747
Gender ratioMale, 35.1% Female, 64.9%Male, 58.8% Female, 41.2%
Race ratioBlack or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 61.4% American Indian and Alaska Native, 0.6%Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between banking supervisor and contact center supervisor duties and responsibilities

Banking supervisor example responsibilities.

  • Manage ACH group to make sure all files are sent correctly on electronic funding of accounts.
  • Organize the QA for the bedside glucose monitoring.
  • Train staff in compliance procedures to maintain proficiency with BSA compliance laws and regulations.
  • Work closely with ATM vendor to ensure ATM up-time is within the contracted availability percentage.
  • Work with the BSA department in ensuring that suspicious transactions are being log and investigate properly.
  • Assume additional responsibilities of ACH coordinator.
    • Show more

Contact center supervisor example responsibilities.

  • Lead the development and implementation of an automate shipping and billing system for the division using an MVS database.
  • Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
  • Implement ITIL processes which dramatically improve MTTR/MTRS.
  • Assist with quality control reports and SQL data extractions.
  • Provide UNIX and NT server maintenance for multiple financial institutions.
  • Provide administrative support to contact center manager, training director and QA analyst.
    • Show more

Banking supervisor vs contact center supervisor skills

Common banking supervisor skills
  • Blood Bank, 14%
  • Bank Procedures, 8%
  • Cash Management, 5%
  • Bank Products, 4%
  • Hematology, 4%
  • AABB, 4%
Common contact center supervisor skills
  • Patients, 15%
  • Corrective Action, 9%
  • Direct Reports, 6%
  • Direct Supervision, 5%
  • Emergency Situations, 4%
  • Patient Care, 4%

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Updated January 8, 2025

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