BANKWEST jobs

Scope of Job: Retention and development of Insurance Agency business and support for Insurance Agents in administration of Insurance accounts. Acts as first point of contact for routine customer requests and inquiries, utilizing competencies and skills to provide a positive customer experience. Supports Agents in day-to-day servicing of client accounts and managing books of business efficiently and independently. Responsible for gaining and maintaining in-depth knowledge of assigned client accounts/book of business. Develop and maintain a complete and thorough understanding of the Insurance Department Management system (Epic) and input all required data/policy information relating to the assigned book of business accurately. Assists clients in making appropriate coverage changes, ensuring proper documentation is entered into Epic. Maintain prospect/client file within Epic. Prepares and process binders, policies, endorsements, certificates of insurance, audits, and billing accurately and timely without guidance. Handles cancellations with care, saving all accounts possible with adherence to E&O guidelines. Works in Epic and carrier sites to assist in writing new business through quoting appropriate carriers. Prepares proposals and applications, submitting to insureds and carriers, obtaining clients' signatures on all applications. Follows up to ensure timely responses, all in conjunction with Agent. Inform and educates clients about coverage, exclusions and exposures, appropriately documenting all conversations in the Insurance Department Management system (Epic). Supports the insurance renewal process for the agency by providing the complete renewal packets to designated agent, works closely with Agent(s) to service existing clients, cross referencing data for each client's policy to ensure accuracy. Round out monoline accounts by offering quotes for additional lines of business. Pursue professional and personal development to ensure competitive knowledge of the insurance industry whether through in-house or outside insurance industry courses and seminars. Reviews problems and communicates with appropriate personnel to obtain information when necessary. Competently analyze, clarify, and resolve policy and account related questions from internal and external customers. Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization, to include The Agency Way Manual. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A high school diploma or equivalent. Post-Secondary education preferred. Must obtain a Property and Casualty License within the first 6 months of employment. Maintain required continuing education requirements of license(s). CISR designation through the National Alliance for Insurance Education or willing to obtain within 18 months. Years of experience can be taken into consideration. Obtain at least one of the additional certifications, and/or designations deemed necessary by supervisor to include but not limited to CRM, AIP, PLCS, AFIS, CLCS, SBCA, LTCP, CPCU, API, ARM, AINS, CSRM, CPRM, CIC. Experience: 2 years' experience in related field. Knowledge and Special Skills: High level of organization ability. High degree of self-discipline and motivation with excellent time management skills. Solution driven problem solving skills and proven analytical skills. Team player with strong work ethic. Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of insurance terminology/concepts, and mastery of required paperwork. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job: The Credit Officer works with all Bank Lending Personnel and Credit Administration to help in the loan approval and loan monitoring processes. This position is responsible for evaluating the credit worthiness of current or potential customers and makes credit decisions up to limits approved by BankWest's Loan Committee. This position provides ongoing input for enhancements to the credit department, assists in training of lending staff, and in development of reports, loan forms and documentation. As backup to the Head of Credit (HOC), this position will provide timely credit decisions to meet service expectations while maintaining adherence to BankWest loan policy, guidelines and standards along with compliance with all applicable State & Federal Banking Regulations. Primary Duties: Review and approve Ag/Commercial Credit Requests, along with requests for Home Equity Loans, Cash Management Services and Consumer Review and approve requests for charge-offs, non-accruals and risk rating changes. Preview and recommend requests to go to Loan Committee for approval with the assistance of the CCO and HOC as needed. Collaborate with lending staff on loan structure and to help identify potential issues associated with borrower financial status. Monitor and support adherence to BankWest's Loan Policy while finding solutions that are beneficial to BankWest. By prudently applying loan authority granted, help maintain the quality of BankWest's loan portfolio and provide clear guidance on required documentation to include collateral, loan agreements, signatures, and anything else necessary. Responsible for the quality control of the credit including oversight on the details of the presentation, the credit quality of the customer, the various risks involved and addressing any issues that are This will include requesting additional information, edits for analysts, and content enhancement to provide a clear picture of the risks associated with requests. Work to enhance the credit process, provide support in improving analysis quality, plus assist in improving lending forms and related documentation for the Bank. Assist in documenting and maintaining credit policies and procedures along with ensuring they are adhered to and consistently This will require ongoing collaboration with CCO and HOC. Establish and maintain a process for conducting Loan Portfolio Stress Perform and document stress tests on a semi-annual basis and report results. Acquire and maintain economic and market data reports to help monitor the financial status and trends of individual markets, lending sectors and on a state and national Reports would include, but are not limited to vacancy rates, absorption rates for new construction, unemployment rates, land prices, auction values for equipment, market prices for crops and livestock, etc. Credit Officer will be a subject matter expert on the various markets served by BankWest as it relates to critical market information. Assist Special Assets Department as requested by CCO or HOC. Secondary Duties: Act in a leadership capacity, providing relevant expertise and counsel. Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A Bachelor's Degree in a related field. Applicable experience and/or related certifications may be considered in lieu of degree. Experience: 10 years' experience in Ag/Commercial Lending Experience in financial analysis, risk assessment and underwriting. Knowledge and Special Skills: Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Excellent credit/financial analytical skills. Strong understanding of concepts relating to commercial and ag lending regarding the analysis of credits. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of Commercial/Ag lending including all underwriting, analysis of financial statements, tax returns and cash flows. Knowledge of strategic thinking, organizational leadership, and working with regulatory bodies. Knowledge of banking terminology and procedures. Knowledge of BankWest products and services. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job: This position is responsible for ensuring the accuracy, quality and integrity of documents in the content management application. This will include assisting in the compliance of record retention policies, safeguarding information and retrieving data more effectively. This position will also serve as backup to the Document Management Administrator. Develop and increase knowledge and responsibilities within the content management solution, which includes working towards personal advancement. Primary Duties: Train and serve as back-up to Document Management Administrator for document processing and troubleshooting, which may include extended hours and possible weekends, while exercising critical thinking and independent judgment. Develop an advanced knowledge of the content management application, processes and related hardware by attending at least 7 webinars or web trainings per year related to Content Management and work towards advancement. Identify and resolve technical issues onsite or remotely. Serve as a Support contact for content management application. Open work order tickets with IT /Support if needed, and work with technicians and end-users in troubleshooting. Provide support to Document Management in classifying, archiving and maintaining imaged documents in the electronic document application. Review and ensure imaged documents meet quality control. Ensure the timely availability of accurate and complete legal electronic records. Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend and actively participate in training offered. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A high school diploma or equivalent. Experience: 2 years' experience in related field. Knowledge and Special Skills: Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of banking terminology and procedures. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job: Responsible for the management, supervision and direction of retail staff within a designated region. Goal is to provide maximum profitability with minimum risk, promoting core deposit and loan growth by attracting new business and building multiple relationships with existing customers. A high level of customer service must be maintained while coaching and training retail team to excellence. Primary Duties: Responsible for the day-to-day supervising, staffing, administration, and related support staff for the assigned area (s) of responsibilities. Selects, trains, coaches, and develops subordinates in accordance with BankWest philosophies and policies; schedules and manages staffing ensuring work completion and delivery of related customer service requirements; ensures compliance with BankWest policies, procedures and standards. Responsible for overdraft payment decisions in conjunction with account officers, performance and collection activities related to retail customer deposits and loan accounts. Works as full backup for Tellers, Universal Bankers, and Personal Bankers. Oversee work tasks supporting the completion of customer transactions. Responsible for the origination of secured and unsecured personal loans. Adhere to the credit practices of the Bank in the following areas: loan application, credit documentation, analysis, underwriting, customer communication, teller transactions, and all related disclosures. Actively work to identify customer needs for additional Bank and financial service products; sell and refer to Trust, Brokerage, Cash Management and Insurance to new and existing customers. Responsible for providing customer service, perform account maintenance, problem solve according to customer need. This includes but is not limited to; stop payment, fund transfers, balance inquiry, address or other information changes, account balancing, debit card and web banking support. Collaborates with and supports Regional President, Branch President or Branch Manager. Provides other operation support to the Branch. Includes but is not limited to, processing monthly invoices, ordering Branch supplies, performing quarterly Branch audits. Responsible for the review and administration of customer complaints including but not limited to fraud. Proactively focus on growing the retail banking department in accordance with the Bank's CRM program, actively working with Retail Banking staff to identify and align customers with Bank products and services. Prospect and refer new and existing customer to the Trust, Insurance, Brokerage, Cash Management to include GAP/Warranty /Credit Life products. Ensure that banking performance is aligned with the budge and other performance measures to include annual sales goals. Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A Bachelor's Degree in a related field. Applicable experience and/or related certifications may be considered in lieu of degree. Experience: 5 years' experience in related field. Experience in sales and customer service aspects of Banking. Knowledge and Special Skills: Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of banking terminology and procedures. Knowledge of BankWest products and services. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job: This position provides support to the Loan Operations area by assisting with loan servicing and maintenance while meeting the bank's compliance and documentation quality standards. Incumbent will perform high volume, time sensitive tasks that require a high degree of accuracy in accordance with established systems and procedures. Position requires a high level of customer confidentiality while providing information and assistance to authorized associates (internal customers). Primary Duties: Under the guidance of the Loan Operations Assistant Administrator, verify accuracy of information boarded on BankWest's mainframe system. Perform research and provide assistance in troubleshooting inconsistencies. Ensure timely importing of all related documents into OnBase. Serve as backup for production functions as needed: Serve as backup for building loan documentation in Laser Pro and serve as backup for data input into Horizon. Coordinate with Loan Operations Assistant Administrator to monitor bankwide hazard and flood insurance tracking, including any required insurance force placement. Tax escrows - assist with requesting data from various states and counties to update payment requirements, assist with issuance of tax payments and service calls. Escrow disbursements - serve as dual control reconciler for escrow checks issued through computer generated checks for payment of taxes and insurance. Insurance escrows - serve as backup for updating insurance coverage and premium information, assist with issuance of insurance payments and service calls. Bankruptcy - serve as backup for entering new data into logs, obtaining filing documents from PACER and saving to OnBase, and share court documents with branches as applicable. Delinquent county tax payments - assist with Leretta data logging as needed. Update and maintain SOPs for assigned tasks. Responsible for compliance with all laws and regulations pertinent to work performed. Adhere to bank policies and procedures along with all state and federal laws and regulations relevant to residential loans. Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend and actively participate in training offered. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A high school diploma or equivalent. Experience: 2 years' experience in related field. Knowledge and Special Skills: Strong computer aptitude and typing skills. Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Knowledge of bank loan operations. Knowledge of bank compliance, regulation, and laws governing bank operations. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of banking terminology and procedures. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job: Prospect, service, and generate sales resulting in the achievement of the defined production and profitability goals for BankWest Insurance. Develop and implement a proactive and effective sales and cross-selling production/business plan. Develops and enhances customer financial relationships through a proactive financial check- up and CRM (top-tier) program focused on both prospective and existing customers. Support a plan promoting additional bank sales thru an aggressive referral plan directed to other departments within BankWest, Inc. Participate in joint sales calls with BankWest personnel from other departments. Prepare all production and coaching reports for management as requested. Attend all mandatory and educational seminars as directed or requested. Provide outstanding customer service at all times, and support enhancements to customer service as requested. Represent BankWest in a positive and professional manner at all times. Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A high school diploma or equivalent. Industry recognized professional certification(s). Experience: 2 years' experience in related field. Knowledge and Special Skills: Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job Responsible to perform all related work responsibilities consistent with the standardized procedures and compliance requirements of the Bank. Accountable to process customer transactions accurately and according to the customer service standards of the Bank. Work to identify customer needs for convenience services and referral opportunities for other services. Make appropriate referrals. Primary Duties Responsible to actively greet each customer, determine their specific Banking needs, provide a single point of contact for the completion of teller transactions and other service needs. Responsible for the accurate processing of all customer transactions requested through the lobby, drive-up, or telephone. Including but not limited to; deposits, withdrawals, cashier check issuance, check cashing, credit card advances, and check orders, transactions. Accountable to accurately perform individual teller drawer balancing. Provide assistance in handling night deposit and mail processing, ATM servicing and balancing. Responsible to provide customer service, perform account maintenance and problem solve; according to customer need. This may include stop payments, funds transfer, balance inquiry, and address or other information changes. Work to identify customer needs for additional Bank and Financial Service products; refer other Bank, Trust, Brokerage, and Insurance products and services to new and existing customers. Actively seek out opportunities, outside the Bank, to grow new customer relationships through referrals. Secondary Duties Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements/Education Working to complete high school education or equivalent. Knowledge and Special Skills Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of banking terminology and procedures. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job Responsible for credit underwriting, monitoring, and portfolio management of Ag and Commercial Banking relationships to ensure strong credit quality and achieve efficient internal processes to retain and expand customer relationships. Primary performance responsibilities include analyzing financial data to determine the merits of loan requests, monitoring the performance of existing client relationships, and assist in the management and organization of the loan portfolio. Primary Duties Assist with the due diligence/analysis of new client relationships and opportunities as appropriate. Manage the renewal process by working with the BDO, the customer, and the credit administration department. Assist in the preparation of loan packages and participate in the bank's loan approval process. Manage the process for approving and closing modifications/amendments/waivers to existing credit agreements. Assist BDO with in coordinating the loan closing process for new and existing loan relationships (i.e. working with both outside counsel and internal loan document preparation groups, reviewing loan documents, closing loans with customers as needed). Perform other administrative duties required for the maintenance of the loan portfolio (i.e.exception tracking, financial reporting and covenant compliance). Ensure the portfolio administration and risk management of each customer relationship is in compliance with established BankWest credit policy, procedure and business strategy as well as regulatory guidelines. Partner with the BOO as the point of contact for existing and prospective customers; acting as a liaison to the Credit Administration Department and other internal support areas. Monitor loan repayment activities and financial condition of borrowers and take necessary action to collect past due acc ounts. Secondary Duties Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education (The minimum qualifications for internal/external applicants) A Bachelor's Degree in a related field. Experience (The minimum qualifications for internal/external applicants) 3 years' experience in related field. Experience in credit/financial analysis. Expertise in the management of large, complex credit relationships, collateral mix, and credit enhancements. An in-depth knowledge of Commercial/Ag Lending including all underwriting, analysis of financial statements, tax returns and cash flows. Special Skills Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Excellent credit/financial analytical skills. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of banking terminology and procedures. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job: Maintain manufactured housing program credit quality by underwriting residential manufactured housing chattel loan applications, rendering credit decisions consistent with internal or product guidelines. Underwriting requirements will include functional responsibility for analyzing, approving and denying manufactured housing loan types with various degrees of complexity. Additional duties include 2nd review on adverse action files and originated files to ensure file accuracy and HMDA completion. Incumbent will be expected to work with dealers, realtors, applicants, sales staff and processors and be able to prioritize tasks to meet crucial deadlines. Requires strong attention to detail and strong follow-up skills. Primary Duties: Within 24 hours of receiving the completed application, make underwriting decisions on loans up to designated authority and provide analysis and recommendations to supervisor for loans over designated lending authority. Following established procedures, provide appropriate written documentation for approvals and denials. For approvals, determine and document loan conditions and communicate requirements. Clearly communicate your recommendations and any additional information which will assist in final approval of the loan request. Stay in contact with dealers as applicable. Responsible to review and re-underwrite approved loans with original conditions that are not met or with any exceptions on term or rate made from original loan approval. Adhere to regulatory, bank policy and loan program requirements. This position requires special attention to the CIP, Red Flag, HPML and HMDA regulations and internal guidelines. For denials communicate decisions, complete denial form and HMDA proof forms. Maintain strong working knowledge and understanding of the manufacturing housing industry including lending programs, rates & trends including monitoring current rates, especially for this region. Serve as second credit review and HMDA review for any adverse action files by other underwriters at initial underwrite. Perform HMDA data review for withdrawn or denied loans occurring during the pipeline process. Perform HMDA data review for originated files. Perform post-closing functions such as: loan file review, citing technical exceptions, verification of post-closing tracking system records, and completion follow-up. Review file prior to closing for complete income verification and ensure all approval conditions are met appropriately. Assist with servicing for manufactured home loans serviced from the point the loan is booked. At minimum this will include working knowledge of escrow administration systems in place, insurance claim/repair escrow process and collection practices in order to provide assistance and information as needed to mortgage personnel, management and customers. Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend and actively participate in training offered. Adhere to all applicable Policies and Procedures of the BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A high school diploma or equivalent. Applicable experience and/or related certifications may be considered in lieu of degree. Experience: 2 years' experience in related field. Employment is contingent upon meeting all NMLS requirements for licensing on an ongoing basis. Knowledge and Special Skills: Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of banking terminology and procedures. Knowledge of BankWest products and services. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job: Provide exceptional customer service, via all on-line, electronic, Virtual Teller, and telephone communication channels, in accordance with all BankWest philosophies and policies. Process internal and external customer transaction requests in an efficient, accurate, and timely manner. Responsible to perform all related work responsibilities consistent with the standardized procedure and compliance requirements of the Bank. Primary Duties: Respond accurately, friendly, and enthusiastically to incoming customer service inquiries and requests through all communication channels for the Enterprise. Process teller transactions efficiently and accurately through the Virtual Teller; balancing daily. Perform and document requested customer maintenance, provide service support including; account changes, balance inquiries, funds transfer, wire transfer and on-line banking support. Develop expertise for all deposit products and services in order to successfully handle incoming customer contacts and requests through telephone, on-line, CHAT, and Virtual Teller. Directly support and service customer requests to open and/or close all personal deposit accounts as submitted by telephone, online, and Virtual Teller. Maintain flexible work schedule to serve customers during non-traditional banking hours including evenings, weekends and holidays. Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A high school diploma or equivalent. Experience: 2 years' experience in related field. Experience in banking. Knowledge and Special Skills: Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of banking terminology and procedures. Knowledge of BankWest products and services. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job: Provide leadership of producers of insurance, supporting and enforcing Best Practices for BankWest Insurance. This work will include directly integrating agency processes and fostering a culture of continuous accountability and improvement amongst producers. This position will perform support functions and technical duties related to the production of insurance resulting in the achievement of the defined production and profitability goals for BankWest Insurance. Manage, support, and provide direction for the day-to-day activities and personnel issues as needed across the locations assigned. Incumbent will also prospect, service, and generate sales as needed to develop a book of business. When book of business is built, continue to generate sales as needed to maintain an active understanding of the sales process. Maintain understanding of producer performance through coaching and agency visits. Primary Duties: Responsible for the day-to-day management, staffing, administration, and related support staff for the assigned area(s) of responsibility. Selects, trains, coaches, and develops subordinates in accordance with BankWest philosophies and policies; schedules and manages staffing ensuring work completion and delivery of related customer service requirements; ensures compliance with BankWest policies, procedures and standards. Manages and coaches insurance producers (as assigned), enforcing financial and productivity Best Practices benchmarks. Fosters a culture of continuous accountability and improvement. Develops and enhances customer financial relationships through a proactive financial checkup and CRM (top-tier) program focused on both prospective and existing customers. Implement a plan promoting additional bank sales thru aggressive marketing plan directed to other departments within BankWest, Inc. Participate in joint sales calls with BankWest personnel from other departments. Develop and implement a proactive and effective sales and cross-selling production plan, communicating job expectations to agency producers through planning, monitoring and review job contributions. Prepare all production and coaching reports for management as requested and achieves regional operational objectives by distributing information and recommendations to each agency location. Coordinate with Insurance Service Manager to assure insurance producers are trained and maximizing use of Account Managers. Monitor operating expenses, system processes and determine regional sales system improvements and efficiencies. Maintaining and expanding customer base by counseling producers in building and maintaining rapport with key customers and assisting in identifying new customer opportunities. Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A high school diploma or equivalent. Post-Secondary education preferred. Industry recognized professional certification(s) and/or certificates. Experience: 5 years' experience in related field. Experience in sales and customer service aspects of Financial Services. Experience in insurance management. Knowledge and Special Skills: Ability to lead teams effectively through change and growth. High degree of self-discipline and motivation with excellent time management and organization skills. Solution driven problem solving and proven analytical skills. Team player with strong work ethic. Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of insurance terminology/concepts, and mastery of required paperwork. Knowledge of banking terminology and procedures. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job: Manages an existing client book while actively generating new business through strategic referrals, targeted marketing efforts, and strong partnerships with local bank staff across branch locations. Provides personalized financial advice and planning services, helping clients achieve their financial goals through informed decision-making and tailored strategies. Responsible for proactively engaging clients, presenting solutions, and staying current on market trends and financial products. This role involves the opportunity to work independently, manage your own pipeline, and collaborate closely with internal partners to deliver exceptional financial guidance in a supportive and dynamic environment. Primary Duties: Deliver comprehensive financial advice tailored to client goals, risk tolerance, and life circumstances. Develop and implement financial plans addressing retirement, investment, tax, estate, and insurance needs. Proactively conduct regular client reviews to ensure strategies remain aligned with evolving goals and market changes. Manage new account openings, documentation, service follow-ups, and ensure timely execution of transactions and service requests. Prepare and present research, reports (e.g., Morningstar, Retire Up), and tailored investment recommendations for client meetings. Build strong relationships with BankWest employees and leadership to foster referrals supporting bank clients with financial products and services. Participate in business development activities including marketing campaigns, client events, and prospect outreach to expand BankWest's client base. Collaborate with internal financial services and bank teams to support cross-functional initiatives and client service excellence. Provide backup and support to colleagues responding to walk-in client needs and incoming inquiries with professionalism. Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community Involvement strongly encouraged. Other Duties as Assigned Requirements Education: A Bachelor's Degree in a related field. Applicable experience and/or related certifications may be considered in lieu of degree. Industry recognized professional certification(s) and/or certificates. Series 7, Series 66 (or equivalent) and other relevant certifications. Paraplanner designation preferred. Experience: 2 years' experience in related field. (5+ years preferred) Knowledge and Special Skills: Knowledge of BankWest products and services. Knowledge of the brokerage industry. Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job This purpose of this position is to provide a development opportunity for Bankers new to Commercial, Agricultural, and Construction Lending. This position may also provide an opportunity for experienced lenders managing a smaller or less complex loan portfolio. Accountable for the management of outstanding credit relationships with existing loan customers of the Bank; and to proactively seek out and establish new borrowing relationships. Work to identify and align new and existing loan customers with additional Enterprise products and services. Responsible to perform all related work responsibilities consistent with the Loan Policy, procedures, and compliance requirements of the Bank. Primary Duties Accountable for the management of a funded loan portfolio size between $5,000,000 and $20,000,000; comprised of less complex credits and Commercial, Agriculture, or Construction loans. Responsible to handle all aspects of outstanding Business, Construction, and Agricultural credits for existing loan customers. Includes: monitoring of customer financial strength and performance through research, analysis, and inspection. Gather, prepare, and analyze supporting financial and credit documentation as required by Bank Policy and procedures. Responsible for the timely receipt of financial statements, tax returns, and fulfillment of tickler items. Responsible for the proper development and execution of required loan and collateral documentation according to loan type and structure. Accountable to close and document funding instructions for new and renewed loan transactions. Responsible to review and decision overdraft payments for existing customers. Accountable for the loan payment performance and collection activities for outstanding credit of existing customers. Utilize Customer Relationship Management (CRM) tools to retain existing customers; actively prospect and develop new lending relationships. Align borrowers with other Business and Consumer Banking products and services. Proactively prospect and refer other Trust, Brokerage, and Insurance products and services to new and existing Loan customers. Work with support resources including the Credit Analyst Team, Business Banking Assistant, and Credit Lending Officer to structure, analyze, and document loan packages and credit recommendations. Actively gather and apply information related to the current economic environment including farming, ranching, commodity prices, and business community; incorporating that knowledge into the underwriting process. Secondary Duties Act in a leadership capacity, providing relevant expertise and counsel; actively supporting work and employee development activities of the Bank. Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A Bachelor's Degree in a related field. Applicable experience and/or related certifications may be considered in lieu of degree. Experience: Bank trainee or intern experience. 2 years' experience in related field. Work experience or family background in Agriculture, Ranching, or Small Business. Knowledge and Special Skills Excellent credit/financial analytical skills. Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of banking terminology and procedures. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

BankWest is currently seeking a Universal Banker II to join our team in Rapid City, SD. This is a great opportunity for individuals who are passionate about providing exceptional customer service and are looking to grow their careers in a supportive, community-focused environment. In this role, you will be responsible for building strong relationships with customers by making decisions on consumer loans within established lending limits, identifying customer needs, and recommending convenient banking solutions. You will also refer customers to other BankWest services that support their financial goals. We offer competitive wages, a comprehensive benefits package, and opportunities for professional development-all within a strong culture of teamwork and community involvement. If you're ready to make a meaningful impact and be part of a company that values your contributions, apply today and become part of the BankWest family. Scope of Job: The objective of this position is to ensure the retention and growth of existing customer relationships and continuous growth of new business through proactive sales efforts and quality of service. Responsible to perform all related work responsibilities consistent with the standardized procedure and compliance requirements of the Bank. Accountable for the development of new customer relationships; along with a focus on the continued maintenance and enhancement of current Consumer Banking relationships. Responsible to accurately fulfill Consumer transactions; actively sell additional Enterprise financial products and services. Primary Duties: Responsible to develop and enhance customer financial relationships through daily customer contact and the proactive use of Customer Relationship Management (CRM) programs. Identify early signs of dissatisfaction and work to resolve issues to aid in customer retention. Responsible for the accurate processing of all customer transactions requested through the lobby, drive-up, or telephone. Including but not limited to; deposits, withdrawals, loan payment receipt, cashier check issuance, check cashing, credit card advances, savings bond redemption, check orders, wire transfer, and ACH transactions. Perform deposit account maintenance and problem solving according to customer need. Includes but is not limited to: wire transfer, ACH, stop payment, address/other information changes, account balancing/research, debit card, and web banking support. Open and close personal and business accounts including; checking, savings, deposit, and IRA/HSA accounts; identify customer needs for related convenience services and make specific recommendations. Responsible for the origination of secured and unsecured personal loans. Adhere to the credit practices of the Bank in these areas: loan application, credit documentation, analysis, underwriting, customer communication, and related disclosure requirements. Accountable to fulfill post-approval loan documentation requirements including; file completion, customer system set-up, loan set-up sheet, loan closing, and funding. Responsible for overdraft payment decisions, performance and collection activities related to Retail customer deposit and loan accounts. Serve as an IRA/HSA subject matter expert (SME) for all related informational, account administration, and customer service support needs. Identify customer needs for additional Bank and Financial Service products; sell and refer other Bank, Trust, Brokerage, and Insurance products and services to new and existing customers. Actively cross sell GAP/Warranty/Credit Life insurance products. Actively seek out and make contact with prospect opportunities, outside the Bank, to grow new customer relationships through referrals and identification of prospects. Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A high school diploma or equivalent. ABA Universal Banker Certification Program Experience: 2 years' experience in related field. Experience in sales and customer service. Knowledge and Special Skills: Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of banking terminology and procedures. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.

Scope of Job: The Senior Trust Officer is responsible for the administration of complex personal trust accounts, including ultra-high-net-worth, family, charitable, and directed trusts. This role requires deep fiduciary knowledge, sound judgment, and the ability to navigate family dynamics, estate settlement, and closely held business interests. The Senior Trust Officer serves as a key relationship manager, working closely with clients, their advisors, and internal teams to deliver personalized, high-touch trust and estate administration services. This position is a key contributor to the Trust Department's risk management, client satisfaction, and business development goals. Primary Duties: Administer a book of complex trust accounts, including multigenerational, directed, special needs, and irrevocable life insurance trusts (ILITs), in accordance with governing instruments, applicable laws, and company policies. Interpret trust documents and manage distributions, tax reporting, and legal compliance. Serve as the primary relationship manager for high-net-worth clients and family offices, addressing fiduciary. Collaborate with co-trustees, trust protectors, distribution committees, and family governance entities. Assist with estate settlement, including marshaling assets, paying debts, filing required tax returns, and distributing assets. Review and monitor accounts holding unique or illiquid assets, such as closely held business interests, real estate, and alternative investments. Participate in trust committee meetings and provide recommendations regarding discretionary distributions and account management. Partner with other BankWest Departments to drive business development and close new Trust business by participating in prospecting activities. Proactively identify and harvest opportunities to deepen relationships within current client base. Meet with key clients periodically to maintain relationships and identify issues, new business opportunities, and provide trust, estate, and wealth transfer planning guidance. Proactively engage other Departments within BankWest to best meet client needs. Provide leadership in onboarding new business and overseeing account acceptance processes. Identify and mitigate fiduciary risks and escalate concerns appropriately. Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A Bachelor's Degree in a related field. Applicable experience and/or related certifications may be considered in lieu of degree. JD, CTFA, CPA, or other relevant professional designations strongly preferred. Experience: Minimum 10 years of experience in trust administration, with at least 5 years focused on complex or South Dakota situs accounts. Knowledge and Special Skills: Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of trust terminology and procedures. Proven ability to handle complex family structures, charitable trusts, and business ownership issues. Adapt at managing competing priorities and delivering timely, accurate work under pressure. Expert knowledge of fiduciary principles, trust and estate administration, and federal and state tax implications. Familiarity with South Dakota's directed trust framework, trust protector roles, and privacy and decanting statutes. Knowledge of BankWest products and services. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job: Prospect, service, and generate sales resulting in the achievement of the defined production and profitability goals for BankWest Insurance. Develop and implement a proactive and effective sales and cross-selling production/business plan. Develops and enhances customer financial relationships through a proactive financial check- up and CRM (top-tier) program focused on both prospective and existing customers. Support a plan promoting additional bank sales thru an aggressive referral plan directed to other departments within BankWest, Inc. Participate in joint sales calls with BankWest personnel from other departments. Prepare all production and coaching reports for management as requested. Attend all mandatory and educational seminars as directed or requested. Provide outstanding customer service at all times, and support enhancements to customer service as requested. Represent BankWest in a positive and professional manner at all times. Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A high school diploma or equivalent. Industry recognized professional certification(s). Experience: 2 years' experience in related field. Knowledge and Special Skills: Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job: To provide and oversee all back office operational functions of the BankWest Trust Department. Assist Trust Administrators and Officers in responding to inquiries regarding customer accounts and transactions as requested. Provide operational support to the trust department to ensure the best possible service to customers (both internal and external) while utilizing the most efficient methods available. Develop and maintain a complete and thorough understanding of the trust accounting system (Maui). Work as a contact point between the trust department and third party vendors (CCC, Connections, Fifth Third, etc.). Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A Bachelor's Degree in a related field. Applicable experience and/or related certifications may be considered in lieu of degree. Knowledge and Special Skills: Knowledge of the operation and function of Trust services. Knowledge of BankWest products and services. Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job: The Senior Agriculture or Commercial Credit Analyst (SCA) will assist all Lending Personnel and Credit Administration in serving the financial needs of the banks Agriculture or Commercial customers. They will be responsible for specific tasks that will deal with overall analysis of Agriculture and Commercial Credits to help in determining the risk to the bank; training of bank personnel; will perform specialized analytical functions for the bank-wide lending process to include credit analysis, loan presentation preparation, and review of credits. They will evaluate the degree of risk associated with loans while complying with established BankWest Loan Policy and Procedures along with State and Federal Regulations. The Senior Agriculture or Commercial Credit Analyst will work closely with the Credit Analyst Manager and provide back up for each other in duties as needed. They will help protect the bank's security interest through accurate analysis of credit information and careful maintenance of loan presentations. Must be highly organized, enjoy multi-tasking and have the ability to change priorities quickly as needs change. The ability to meet deadlines is expected and must have great attention to detail and strong follow-up skills. Primary Duties: Responsible for reviewing Agriculture or Commercial Submission Request forms submitted to the Credit Analyst Inbox for accuracy and completeness. SCAs will return submission forms to the Lending Personnel as needed to ensure flow of credits being work continues without delays. Review and Assessment of Loan Presentations over $1 million and Loan Presentations required for Loan Committee as completed by Credit Analysts to ensure written documentation is in required format, provides all necessary information, accurate and clearly communicates analysis outcomes. SCAs will work with analysts to get presentations updated accordingly and will forward loan presentations to appropriate staff for approval. SCAs will handle the process of getting signatures for LC packages, submitting to Executive Assistants, reviewing agendas, and locking the credits in Moody's once Approved by Loan Committee. This needs to be completed each week within the timelines as required by Management. Maintain records regarding logging of analyst errors, lending submission errors, activity of credits and any other information required. Responsible for updating and maintaining records for Financial Reviews and Global Cashflows that are required to be completed annually. These records will be provided to the Credit Analyst Manager as needed. Provide leadership to the Credit Analysis Department and Lending Personnel. Assist with the development of Credit Analysts and Lending Personnel by providing guidance, training, problem solving, and review of information as needed. This may include training as assigned and specifically the training of new credit analysts. All duty requirements of the Credit Analyst III duties. SCAs will act as back up as needed to support the Credit Analysts or when the flow of credits is high, and assistance is needed. Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A Bachelor's Degree in a related field. Applicable experience and/or related certifications may be considered in lieu of degree. Experience: 8 years' experience in a related field. Attend 2 year training course related to position and/or career path. Experience in the credit analysis of larger, complex credit relationships using software systems. Knowledge and Special Skills: Excellent credit/financial analytical skills. Strong math and calculation skills. Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of business lending underwriting skills including but not limited to analysis of financial statements, tax returns, and cashflows. Knowledge of banking terminology and procedures. Knowledge of BankWest products and services. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Scope of Job: Provide exceptional customer service, via all on-line, electronic, Virtual Teller, and telephone communication channels, in accordance with all BankWest philosophies and policies. Process internal and external customer transaction requests in an efficient, accurate, and timely manner. Responsible to perform all related work responsibilities consistent with the standardized procedure and compliance requirements of the Bank. Primary Duties: Respond accurately, friendly, and enthusiastically to incoming customer service inquiries and requests through all communication channels for the Enterprise. Process teller transactions efficiently and accurately through the Virtual Teller; balancing daily. Perform and document requested customer maintenance, provide service support including; account changes, balance inquiries, funds transfer, wire transfer and on-line banking support. Develop expertise for all deposit products and services in order to successfully handle incoming customer contacts and requests through telephone, on-line, CHAT, and Virtual Teller. Directly support and service customer requests to open and/or close all personal deposit accounts as submitted by telephone, online, and Virtual Teller. Maintain flexible work schedule to serve customers during non-traditional banking hours including evenings, weekends and holidays. Secondary Duties: Work as a team with departmental counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as deemed appropriate by management. Attend, actively participate in organization, job specific training offered, and Quality Service programs. Adhere to all applicable Policies and Procedures of BankWest organization. Community involvement is strongly encouraged. Other duties as assigned. Requirements Education: A high school diploma or equivalent. Experience: 2 years' experience in related field. Experience in banking. Knowledge and Special Skills: Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities. Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service. Strong interpersonal skills to ensure effective communication with external and/or internal customers. Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description. Knowledge of banking terminology and procedures. Knowledge of BankWest products and services. Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output. Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards. BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.