Banquet director job description

A Director of Banquets is responsible for managing the daily execution of all banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?


As Director of Banquets, you would be responsible for managing the daily execution of all banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Manage daily Banquet functions to include, but not limited to, planning, organizing and executing breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc. Oversee the set up of function rooms to include, but not limited to, the placement of linens, silver, glassware and chinaware according to event specifications and a full inspection Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward Recruit, interview and train team members Communicate function specifications, procedures and changes with affected departments including, but not limited to, the Food and Beverage, Event Services, Property Operations, Audio Visual and Housekeeping Oversee the break down of the function room and ensure proper storage of equipment Ensure compliance with health, safety, sanitation and alcohol awareness standards


What are we looking for?


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Severin Hotel

Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city's longest running luxury hotel and a beautifully restored piece of the city's history. The hotel elegantly combines the grandeur of the early 1900's with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of "Hoosier Hospitality" are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.

Job Description

The Director of Banquets will support the Director of Food & Beverage in leading the banquets department by ensuring the proper set up and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintain service standards. This is a leadership role responsible for the training of associates to deliver prompt, courteous service in a manner that complies with the Omni Food and Beverage standards.

Responsibilities

+ Maintain a balance between floor supervision, administration, employee training/mentoring and hosting/communicating with groups.

+ Determine set-ups in conjunction with Director of Catering

+ Must be able to read and understand BEOs and diagrams

+ See that guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff.

+ Brief servers on functions and procedure of service, ensuring that all associates have the tools necessary to perform their jobs successfully.

+ Establish high standards of quality service and maintains them through effective training and continuous upgrading.

+ Assist in maintaining records, closing reports and payroll costs.

+ Inspect function rooms and writes work orders for the Engineering Department to maintain rooms in excellent condition.

+ Remain conscious of business fluctuations, reacts either increasing or decreasing when volume of business fluctuates up or down.

+ Responsible for controlling loss, breakages, especially as it relates to glassware, silverware and linen within the department.

+ Maximize profits in the department through effective management techniques while keeping in mind guest satisfaction.

+ Ensure that all associates are in appropriate uniforms and attire for their scheduled shifts.

+ Prepare for and conduct departmental meetings.

+ Use Synergy Reports to effectively relay guest concerns to other departments

Qualifications

+ 8 plus years of previous Banquet experience is desirable in hotel setting

+ Exceptional people skills

+ Must be detail oriented, have excellent communication skills, and the ability to perform professionally under high levels of stress.

Job LocationsUS-IN-Indianapolis

Posted Date1 week ago(10/5/2022 10:24 AM)


# of Openings 1

Category (Portal Searching) Banquets

Imagine yourself in 1930's Chicago. Chicago celebrated its centennial by hosting the world's fair in 1933. The speakeasies and gangsters were thriving. It was a distinguished time in Chicago's history. The Gwen has a glorious past and an even more glorious future. Rooted in the history and heritage of downtown Chicago in the 1930's, the Gwen serves as a city emblem of this golden era and yet is poised to bring luxury to a future generation of worldly travelers. This unmistakable inspiration comes to life with our historic facade, famously created by sculptress Gwen Lux in 1928. A female artisan making a mark in a predominantly 1930's, male design city depicts and exciting atmosphere of change. The building has been home to many stories in an illustrious past.

Health, dental and vision are just a start. We offer unlimited career potential, top of the line training, free lunch, discounted Ventra cards and we also provide your uniforms. Now we're inviting you to re-create the Gwen experience. Let it be a canvas for your own personal stories.

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.

+ Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.

+ Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.

+ Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.

+ Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.

+ Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.

+ Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.

+ Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.

+ Comply with attendance rules and be available to work on a regular basis.

+ Perform any other job related duties as assigned.

+ 2+ years of post-high school education.

+ 3+ years of employment in a related position with this company or other organization(s).

+ Hotel experience preferred.

+ Requires a working knowledge of HEI banquet/catering food and beverage services, policies or operations.

+ Requires knowledge of computer equipment.

+ Requires compiling facts and figures in accordance with established procedures.

+ Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

+ Leadership skills to motivate and develop staff and to ensure accomplishment of goals.

+ Able to set priorities, plan, organize, and delegate.

+ Ability to work effectively under time constraints and deadlines.

+ Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


FLSA Status: Exempt

Street: 521 North Rush Street

Location Description: Imagine yourself in 1930's Chicago. Chicago celebrated its centennial by hosting the world's fair in 1933. The speakeasies and gangsters were thriving. It was a distinguished time in Chicago's history. The Gwen has a glorious past and an even more glorious future. Rooted in the history and heritage of downtown Chicago in the 1930's, the Gwen serves as a city emblem of this golden era and yet is poised to bring luxury to a future generation of worldly travelers. This unmistakable inspiration comes to life with our historic facade, famously created by sculptress Gwen Lux in 1928. A female artisan making a mark in a predominantly 1930's, male design city depicts and exciting atmosphere of change. The building has been home to many stories in an illustrious past.

Health, dental and vision are just a start. We offer unlimited career potential, top of the line training, free lunch, discounted Ventra cards and we also provide your uniforms. Now we're inviting you to re-create the Gwen experience. Let it be a canvas for your own personal stories.

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.