Established in 1859, The Buffalo Rose is a popular multi-purpose event venue located in downtown Golden, Colorado. Following a complete facility overhaul in 2018, The Buffalo Rose is well-positioned to be a destination event venue in the Denver market. We offer completely customized events for our clients with the highest level of service standards.
**Job Summary**
Part-time position, hours vary week to week based on events, seasonal.
Event servers will work events ranging from passed hors d’oeuvres, to food stations, to plated gala dinners. You may work social events, corporate events or weddings. Event service staff will be expected to work as part of a team, with a positive attitude - understand that this role is vital to the importance of a
successful event. Event staff will ensure our delicious food shines while
providing impeccable service. This position reports to the Event Captain
directly onsite and the Director of Special Events when required.
Compensation includes hourly wage and tips (when applicable).
**Responsibilities**
- Serve events ranging from passing, clearing, plated service, fine dining.
- Setup and breakdown of events, including possibly setting up equipment, supplies, beverages, decor, etc. (to include flipping of event space)
- Setup and breakdown will include setting up and breaking down tables and chairs, checking inventory, cleaning, etc.
- Be courteous, friendly, and hospitable toward event guests and co-workers
- Attend pre-event meetings
- Open and pour bottled wine and/or champagne for guests
- Carry plates of food and/or drink on trays
- Bus and set tables, as needed
- Maintain an accurate cash drawer throughout your shift (if required) and be able to account for any and all discrepancies in the final drawer tally
- Setup and breakdown of food buffets and unique stations
- Communicate guest, client, and staff feedback to event captain in a concise and timely manner
- Anticipate guest and host needs, respond promptly, and acknowledge all guests in a friendly manner
- Ensure compliance with safety standards and company policies and procedures
- Maintain and exemplify high-level service standards and requirements for events complete all setup work and breakdown work, as supervised by the captain prior to departure
- Communicate event changes and modification efficiently to Event Captain as they arise throughout events
- Identify situations that compromise the company’s reputation and brand image
- Maintain clean appearance, groomed and clean and pressed uniform
- Ensure replenishment of items as specified on stations, passing trays, buffets, etc. a requested and/or needed
- Perform final site inspection with event captain to make sure that closing duties have been completed and that site is left clean
- Monitor and handle all guest complaints through acknowledgment and pacification.
- Elevate any serious problem or guest complaint to the Event Captain right away to mitigate consequences
- Follow all relevant Buffalo Rose policies and procedures outlined in the Employee Handbook Perform other duties as assigned
**Tools & Technology**
- Point-of-Sale systems such as Toast
- Mobile phone applications such as 7Shifts,etc.
**Requirements**
- 21 years of age or older
- High school graduate or equivalent
- Minimum 2 years experience in restaurant service, etc., experience in banquets a plus
- Nights and weekends required
- TIPS certification
- Basic computer skills Fluent in English
**Essential Qualifications**
- Strong customer service skills - an individual that understands what it means to go above and beyond to make a guest happy.
- Attention to detail - it’s often the minor details that go overlooked. Those are the details that can take an event from good to extraordinary. We are looking for someone who understands the importance of those details and takes a proactive approach to ensure those details are attended to.
- Speaking skills - as the main contact with the guests, you must be able to speak with the guests/hosts with confidence about the food products you are presenting. You must be a PEOPLE PERSON!
- Stamina - As an Event Server, shifts will often be long and tiring. You should be able to work long hours on your feet, lift heavy objects (up to 50 lbs), and be ready to do it all again the next day.
**Physical Demands**
This position requires an individual that will regularly lift/push/pull up to 50 lbs. You must also have the ability to reach with hands and arms in any direction and kneel and stoop repeatedly. You must have the ability to work on your feet for long periods of time being very active (6-8 hours).