Banquet Server Skills

• Delivered excellent customer service in taking food and beverage orders, ensuring timely arrival and attractive presentation.
• Managed cabana service independently including high level of beverage service, inventory and events.
• Acquired food and beverage orders and delivered orders while providing outstanding customer service.
• Provided beverage service for large group functions including weddings with accuracy and professionalism.
• Served all food and beverage orders efficiently using proper fine-dining techniques.
• Received/delivered food and beverage orders, advised on daily specials.
• Administrated timely and accurate food and beverage services to consumers.
• Provided exceptional food and beverage service in upscale Hotel/Restaurant.
• Explained customers about menus, daily specials and promotions, while ensuring consistency of food and beverage services throughout the event.
• Prepared food and beverage services; anticipation and awareness of guest needs before and during event, resulting in guest satisfaction.
• Take food and beverage orders, monitor progress of dining experience, and clean FOH and BOH spaces as needed.
• Perform food and beverage service duties at dinners and special-events while interacting with guests in a positive and friendly manner.
• Take food and beverage orders from guests, enter orders in the system which relays orders to kitchen and bar.
• Ensured consistency of food and beverage services throughout the event and that food was served in proper temperature and presentation.
• Provided prompt and courteous food and beverage service to banquet guests during catering functions; and ensuring guests' satisfaction.
• Take beverage orders, prepare and serve a variety of beverages such as coffee, tea, and soft drinks.
• Take customer orders, relay food orders to kitchen and fill beverage orders for bar guests and restaurant patrons.
• Participated in the facilitation of food and beverage service for trade shows, conventions, banquets and businesses meetings.
• Worked with a structured team preparing setup for tables, food & beverage services for private banquet events.
• Provided excellent food and beverage service to Dow Chemical executives in the Dow Chemical Academy and Dining Room.

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• Coordinated customer requests with kitchen staff during banquet functions to insure customer satisfaction.
• Monitored and maintained all Convention facilities and assigned Banquet functions.
• Provided excellent customer service for banquet functions.
• Maintained liquor inventory for banquet department.
• Provide service for all banquet functions (memorials, receptions, showers, business/professional, etc) to ensure guest satisfaction.
• Provided service to all banquet functions including set-up and break-down * Prepared food for outdoor youth camp guests and employees.
• Worked way from bus girl to head server on the banquet department, setting up and tearing down, and serving
• Set up banquet functions by setting tables with linens, dishes, flatware, and glassware according to banquet order.
• Served as banquet manager on duty running banquet functions, managing staff, and completing end of the day paperwork.
• Interacted with High level clients within the Business and Law worlds through the role of lead Runner in Banquet functions.
• Serve as a lead banquet server to guide the team on preparation, set-up, and breakdown of banquet functions.
• Fostered and maintained guest relations/guest loyalty through rapport, recognition and commitment to guest satisfaction in the Banquet Department.
• Coordinate the execution of banquet functions per specifications of client to ensure that the function runs smoothly and efficient.
• Served food and beverages during banquet functions such as wedding receptions, graduation parties, meetings, etc.
• Provide assistance to banquet managers in the serving of guests during banquet functions to ensure positive guest experience.
• Maintain & stock /sundries shop Set up, serve & break down various banquet functions Utilize interpersonal skills.
• Provide leadership assistance to the banquet captain during banquet functions and ensure a positive experience for our guests.
• Team leader in charge of excellence in set-up & services for banquet functions of at least 80 clients.
• Work as a team to successfully serve food and drinks at large banquet functions, including weddings.
• Set up and clean-up of banquet functions, served a variety of meal courses to the guests.

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• Maintained quality assurance procedures to ensure superior standards of food service.
• Provided food service during special events
• Greet and acknowledge all guests, attend to and satisfy all guest needs before, during, and after food service.
• Led banquet team in setting up and take down of buffet, tables & chairs, and other food service stations.
• Provide positive customer experience by providing congenial and timely food service, set up and breaking down of tables and stations.
• Carry out Banquet Captains and Banquet Management directives for quality and timely food service and banquet dining experience for our guests.
• Assist in setting up and/or breaking down buffet or other special food service tables, stations and equipment, as needed.
• Checked the quantity and quality of food from the kitchen and oversaw that food service was presented in professional manner.
• Assist in inventory of supplies and ensure that all food service areas are maintained in a clean and safe manner.
• Lead server supervising and providing food service and set up/break down of large scale banquets and events for 200+ guests
• Gained experience in food service industry etiquette including setting tables, clearing meals, and communicating with kitchen staff.
• Deliver service with full knowledge and practice of safe food service and storage regulations; adhere to strict OSHA guidelines
• Provided food services for banquets and supervised functions to ensure the events were organized and carried out planned.
• Provided excellent food service to guests from buffet to fine dining atmospheres, including both lunch and dinner.
• Assisted with d cor, venue set up, and food service for weddings and other various events.
• Performed all aspects of formal dining & banquet service, including setup, food service and clean up.
• Bar setup/break down, banquet bartender, cocktail / food service, guest relations, customer service, hospitality
• Help Lead Banquet Server set up and break down buffet or other special food service tables and equipment.
• Supervised a team of banquet servers to provide food services for events Greeted guests Stocked and cleaned work area
• Assisted the Lead Banquet Server in setting up/breaking down buffet or other special food service tables and equipment.

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• Communicated with kitchen staff regarding customer allergies dietary needs and other special requests.
• Communicate with kitchen staff regarding customers special requests.
• Answered phones, room service running, special requests, and high end service, handled cash and credit card transactions.
• Communicated additional meal requirements, allergies, dietary needs, and special requests to the chef for parties up to 500.
• Addressed guests' service needs and communicated with staff for any special requests and concerns the guests such as allergies.
• Help guests with any special requests they have and inform the group leader of their itinerary for the day.
• Coordinate with front desk, banquet and catering to ensure all special requests are handled promptly and accurately.
• Greeted customers on arrival and assisted with guest luggage and ensured any special requests were conveyed to staff.
• Communicate with the kitchen and stewarding staff any special requests or needs that may arise for the guests.
• Prepared sales slips and contracts, arranged for deliveries and catered to special requests and orders.
• Attended roll call meetings prior to every function, took notes on menu and special requests.
• Delivered exceptional service levels, fulfilling special requests, resolving issues, and exceeding clients' expectations
• Communicated with the kitchen on special requests including dietary needs, allergies and personal preferences.
• Assisted event hosts and guests with any special requests and service needs during their visits.
• Communicated allergies and special requests to managers, kitchen staff, and team members.
• Anticipated needs and adapted to last minute special requests made by performers and crew.
• Set up special requests for gatherings in banquet area, serve and maintain refreshments.
• Answered incoming telephone calls and assisted guests with questions, changes and special requests.
• Followed through on all catering details and ensured all special requests were met.
• Fielded special requests, and accurately relayed them to kitchen staff and management.

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• Exceed expectations by thoroughly explaining menu items/daily specials while simultaneously taking orders and addressing any questions from guests.
• Answered questions about menu items also added recommendations to customers upon request.
• Describe menu items/daily specials in detail and provide recommendations to patrons.
• Explained menu items and made recommendations based on customer preferences.
• Learned different aspects of seafood restaurant operations and menu items.
• Provide detailed information on menu items.
• Assisted customers in order selection, recommended specific menu items paired among fine wine selections, and ensured prompt accurate service.
• Answer questions, explain menu items and specials, and keep tables and dining areas clean and set for new dinners.
• Take orders from patrons, Serve food or beverages to patrons and Present menus to patrons and answer questions about menu items
• Maintained knowledge of current menu items, garnishes, and ingredients to answer customer questions and make recommendations when asked.
• Train new staff on internal computer system, menu items, steps of service, and expectations of the restaurant.
• Communicate with Executive Chef to be sure proper equipment is set out for banquet and be aware of menu items.
• Assist guest in order selection by promoting specific menu items and specials, also respond to inquiries regarding meal preparation.
• Work with executive staff and the Director of F&B to create and maintain menu items and specials.
• Help guest be aware of menu items, take their order while making the dinning and drinking experience pleasant.
• Memorized details of daily specials, seasonal menu items and options, as well as variety of drink options.
• Assisted customers in order selection, promoted and recommended specific menu items paired among fine wine and beer selections.
• Maintain updated knowledge of all menu items, specials, liquor brands, beers and non- alcoholic selections.
• Greeted guests as they arrived to the event, and explained menu items for the event.
• Greet, and serve guests, assist guests with questions regarding menu items, and wines.

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• Provided a fine dining experience in addition to maintaining Preferred Hotel customer service standards.
• Developed and maintained exceptional customer service standards in a fast paced setting.
• Provided excellent customer experience through attentiveness and consistent high service standards.
• Served alcoholic beverages to members according to outlined service standards.
• Maintain mini bar in a spotless, clean and neat condition on the word of mini bar service standards and procedures.
• Follow outlet policies, procedures and service standards along with all safety and sanitation policies when handling food and beverage.
• Collaborate with team to ensure customer special needs are met while exceeding all restaurant service standards set forth by management.
• Collaborated with Hotel Staff as a representative for F&B dept.-Met the needs and service standards of international guests
• Follow health, safety, food handling, and responsible alcohol service standards according to Marriott employee policies.
• Seated and served Members & their guest's meals while maintaining the Club's high customer service standards.
• Serviced and executed high-end private catered events at an AAA five diamond resort with legendary service standards.
• Helped Lancer establish service standards and operating procedures for catering at the science Museum of Minnesota.
• Supervised, trained and evaluated staff on criteria such as service standards, safety and sanitation.
• Maintained complete knowledge of service standards in order to maintain positive guest relations at all times.
• Provided excellent customer service to all hotel guest & maintain historic Four Diamond hotel service standards.
• Maintained the customer service standards of the DoubleTree during events and the aesthetic standards during set-up.
• Perform banquet side work assigned by banquet captain, and efficiently properly perform service standards.
• Serve event guests providing excellent guest service standards, meeting and exceeding guests' needs.
• Served banquet customers with the highest service standards expected by country club guests and management.
• Served at events in accordance with banquet service standards, procedures, and best practices.

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• Delivered legendary customer service to all customers by acting with a customer comes-first attitude and connecting with the customer.
• Provide exceptional customer service Create innovative presentations for events Collaborate with team members to excel expectations of clients
• Catered to clientele ensuring complete guest satisfaction using proper service etiquette and customer service protocols.
• Provide service for banquets and other events in a professional and customer service-oriented manner.
• Provide fast-friendly customer service while maintaining a clean work area and professional attire
• Provided exceptional customer service by assisting club members efficiently and effectively.
• Served guests food and beverages during events while providing excellent customer service
• Provided customer service, maintained/ organized service area, cash handling
• Provide excellent customer service and organizational skills along with networking.
• Provided excellent customer service in a professional and courteous manner.
• Provide superior customer service to ensure a satisfactory member experience.
• Trained other service professionals and provided excellent customer service.
• Provide customer service and adhere to proper SafeServ regulations.
• Provided excellent customer service and above average sales levels.
• Demonstrate great customer service satisfaction through personal interactions.
• Recognized for dedication and customer service skills.
• Accommodated guests needs with exceptional customer service.
• Provided extraordinary customer service to all patrons.
• Performed excellent customer service and assistance.
• Worked mainly serving food, drinks, and customer service while also liable for setting up and taking down event arrangement.

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• Complete required set up/preparation of function room/service area prior to scheduled activity.
• Prepared dining room and service area for events while working with a team of up to 40 fellow servers.
• Monitor and maintain cleanliness, organization of service area, charge the customers & give the best customer service.
• Clean and set up dining areas, refill condiments, roll silverware into napkins, and stock service areas.
• Monitor tableware to ensure it is presentable to guests and maintain cleanliness & organization of the service area
• Maintain cleanliness of lounge and service areas and ensure work area is orderly and properly stocked.
• Performed food preparation, stocked service areas and ensured guests were properly served and attended to.
• Unload trays in the service area, racking glassware, scraping plates, and separating silverware.
• Make sure the dining and service areas are clean and presentable for members and guests.
• Provide superior guest service, Take orders, buss tables, stock service areas with supplies
• Expanded knowledge of service industry, in fine dining, wine, and service areas.
• Check cleanliness and condition of assigned station and service areas; rectify any inefficiency.
• Maintained impeccably clean service areas during events and provided after service clean up.
• Assisted in training multiple new employees in service area; Also in banquets.
• Serve courses from the kitchen and service areas promptly ensuring accuracy of order.
• Assisted in organizing set up, placement of tables & service areas.
• Requisition all necessary supplies and transport from Storeroom to service area.
• Cleaned wine glasses, prepared service area for coffee and drinks.
• Worked as a team player, supporting all service areas.
• Maintained cleanliness and sanitation of event and service areas.

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• Maintained a professional appearance and demeanor while upholding a profitable environment for the company.
• Promoted positive customer and associate relations through courtesy, service and professional appearance.
• Maintain a professional appearance and mannerism.
• Greeted guests, checked coats in and seated guest to simplify the process and give a professional appearance about the hall.
• Perform positions with a professional appearance and demeanor to properly represent the agency with adherence to policies and clients requests.
• Maintain a well-groomed, neat and clean appearance, carrying out duties with attention to sanitation safety.
• Assisted with food preparation, service, and catering while maintaining the professional appearance of the restaurant.
• Maintained a professional appearance and mannerism, sense of urgency, positive and professional attitude.
• Maintained a professional appearance and mannerism and followed health and safety practices at all times.
• Clear dishes and maintain the professional appearance of the dining room.
• Attend and serve clients while maintaining a professional appearance and mannerisms.
• Maintained a professional appearance and warm, inviting demeanor towards guests.
• Maintained a professional appearance while providing service to banquet guests.
• Maintain a professional appearance and demeanor the entire service.
• Maintain professional appearance as well an up beat attitude.
• Well uniformed and always portraying a clean professional appearance.
• Maintain a professional appearance, excellent customer service skills.
• Maintained professional appearance and tone at all times.
• Maintain a professional appearance at all times.
• Provided excellent food and beverage service for banquet events Maintained a professional appearance and mannerism.

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• Utilized excellent attention to detail to set up events according to guest expectations and specifications.
• Provide exceptional guest service while working unsupervised and under pressure in a fast paced environment
• Provide quality excellence in guest services by acknowledging needs effectively.
• Provided exceptional customer service to exceed guest expectations.
• Provide excellent guest service and hospitality.
• Provided superior guest service, friendliness, and restaurant s proven system and routines, promptly greeted guests and took orders.
• Supported temporary company as well as served food and assisted guest services, organized a plan to create recommended completed services.
• Trained new servers on guest service expectations, menu knowledge, restaurant protocols, proper food handling, and safety procedures.
• Set up and breakdown of large events such as weddings or The Pearl Ball, guest service and supervision of new employees
• Collaborate with a team of 70 servers to provide exceptional guest services at fine dining events for up to 3,500 guests.
• Help break down and set up buffets in an efficient and safe manner, provides friendly and professional guest service.
• Provided excellent guest service and satisfaction as a bartender, server, and banquet server in food and beverage outlets.
• Attend roll call meetings before events kick off in order to learn function particulars, including hotel and guest expectations.
• Provided exceptional guest service by creating a warm, friendly environment and ensuring prompt attention to guests' needs.
• Provide guest service in private homes such as serving beverages, clearing tables and making sure all guests are satisfied
• Provided guest service, carried plates of food, kept glasses filled, removed plates, and replenished utensils.
• Perform duties assigned to keep company policies in place while making sure all guests were receiving ultimate guest service.
• Ensured high end guest service, assist servers as needed, provided an exceptional dining experience for guests.
• Trained incoming staff on guest service expectations, safety procedures, proper food handling, and resort protocols.
• Initiate guest contact and personalize guest service, creating an exceptional experience for every guest, every time.

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• Facilitated opportunities for cross-cultural communication and understanding.
• Conflict and customer satisfaction issues resolved through effective communication and active listening, followed by problem solving and negotiation skills.
• Maintained good communication between Kitchen/Restaurant and other departments on a daily basis about specials, shortages and special dietary requirements.
• Developed excellent written and verbal communication skills and became a confident, articulate, and professional speaker.
• Used well-developed communication skills and a positive attitude when interacting with all customers as a banquet server.
• Develop valuable interpersonal communication skills by handling customer complaints in a composed approach to customer satisfaction.
• Maintain superior communication skills with private members and internal teams to ensure execution of event specification
• Maintained appropriate product levels in food and beverage sections meeting customer expectations through daily communication.
• Prepared for and served at large banquet events utilizing communication, interpersonal and time-management skills
• Communicated with management to ensure other banquet servers maintained regular communication with their tables.
• Worked closely with team members in partnered sections that required efficient communication and cooperation.
• Learned to work in a more team-focused environment with excellent customer service and communication.
• Completed a series of company training seminars emphasizing communication skills and customer satisfaction.
• Worked in a team oriented environment that required communication and cohesiveness to succeed.
• Conducted liquor/beverage requisitions after events and continuously improved communication skills with guests.
• Utilized leadership and communication skills to provide the best customer experience as possible
• Applied strong organizational and communication skills within a fast-paced, chaotic environment.
• Maintained professional grooming and employed proficient communication skills at all time.
• Maintain communication between kitchen and event staff for accurate food distribution.
• Enhanced effectiveness through effective communication and following instructions from the management.

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• Handle and take care of any and all guests needs if a timely fashion.
• Greet members and guests in timely fashion* Cash handling* Set-up and break down of events
• Distribute drinks and food throughout function to guests in appropriate and timely fashion.
• Ensured that food was served in proper temperature and presentation and timely fashion.
• Ensured each guest received their course meal in a quick and timely fashion.
• Greet guests, take beverage & meal selection in a timely fashion, and follow up to ensure continued excellent service.
• Directed a team of 5 to 7 co-workers to assure that event or meeting flowed smoothly and in a timely fashion.
• Completed side work in a timely fashion, assisted Food & Beverage Director with primary set up for all events.
• Worked well with other team members to assure that all duties were completed in an orderly and timely fashion.
• Reassure the guests of my service by offering refreshments and responding to any request in a timely fashion.
• Anticipate the needs of the guests and respond politely to their requests in a timely fashion.
• Communicated with cooks to make sure serving and delivering food went in a timely fashion.
• Delivered drinks and meals in a timely fashion and guaranteed a superb dining experience.
• Break down and clear rooms in a timely fashion for the next banquet function.
• Serve guests in a timely fashion, and handle all customer service situations.
• Interact with the vendors to get everything done in a timely fashion.
• Recognized for serving and clearing food from tables in a timely fashion.
• Deliver all beverages and foods to patrons in a timely fashion.
• Served guests at multiple tables in a timely fashion and order.
• Obtained food orders and delivered them in a timely fashion.

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• Prepared, organized and setup banquet facility in tandem with specific directives and guest expectations.
• Assisted servers with banquet event setup and execution
• Conduct regular inventory of setup equipment.
• Perform setup service from Banquet Event Orders (BEO) for service requests from internal department for food and beverage consumption.
• Serve guests in punctual and welcoming manner to guarantee customer satisfaction, setup and maintain banquet room for events and meetings.
• Supported other areas of the banquet's rooms or restaurant as necessary, such as setup, cleanup, prep work.
• Inspected dining and serving areas to ensure cleanliness and proper setup Performed serving, cleaning, and stocking duties in establishment.
• Performed the setup, serving, cleanup, and reset of each assigned function ranging from 20 to 300 guests.
• Provided time efficient techniques to ensure setup of banquet events in a timely matter to provide better service for guests.
• Performed setup for events in dining room and rooftop areas for each party in timely, tasteful and professional manner.
• Roll silverware, setup food stations and setup dining areas to prepare for the next shift or for large parties.
• Prepared banquet areas for setup, including laying silverware, glassware, special napkin fold and centerpieces on tables.
• Assisted in preparation of catered food, setup of events, worked in warehouse, banquet server at catered event
• Prepared, setup, served, cleaned, and broke down large banquet events at a 5 star hotel.
• Buffet Style serving and table style serving including busing down tables, washing dishes, and setup for events.
• Train new servers on how to create a VIP dining experience, setup procedures and following operational guidelines.
• Confirm and setup any equipment needed for the event and prepared the room(s) for use.
• Assisted with Floor planning, tables setup, preparation boardroom for daily meetings and conference, service.
• Assisted with banquet setup, plating and serving food, dish-washing, and packaging food for take-out.
• Inspect event facilities to ensure that they conform to customer requirements and ensure cleanliness and proper setup.

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• Attended daily BEO meetings to communicate and exchange information with other departments.
• Set up and tore down banquet event space based upon written instructions provided by hosts (BEOs).
• Learned to read BEOs and set rooms accordingly and leaving a clean and organized presentation for the guest.
• Finalized banquet checks as specified in the BEOs, consumption reports, and customer approval forms.
• Retrieved and organized BEOs according to changes received from Catering department and post weekly function sheets.
• Use BEOs to build breaks, meals, and set-up rooms to specifications.
• Utilized BEOs to organize time efficiently and meet goals for set-up duties.
• Set up and executed events and functions as per the BEOs.
• Set up and clean up of rooms according to BEOs.
• Read and comprehend banquet event orders (BEOs).
• Set up audio/ visual equipment accordingly to the BEOs.
• Review BEOs, oversee and perform room set-up.
• Set ballroom according to BEOs.
• restocked trained all other banquet servers, Able to read and fallow BEOS , step in for manager when busy.

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• Serviced members of the club and effectively addressed customer issues and ensured customer satisfaction by answering questions regarding food preparation.
• Monitor food preparation and distribution, ensuring that meals are delivered appropriately while following policy and guidelines.
• Supervised staff during food preparation ensuring compliance with health and safety regulations.
• Ensured consistency in food preparation and table presentation.
• Monitored food preparation methods and presentation of food.
• Maintained a sanitary kitchen for food preparation.
• Ensured consistency of food preparation and presentation.
• Set up and tear down for events, Food preparations and server guest accommodating Follow floor set plans and produce table settings
• Supervised kitchen staff of 5-10 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.
• Assisted with all aspects of event execution including: set-up, food preparation, serving, hosting, and clean-up duties
• Served as upscale professional banquet server for Tampa Convention Center, Florida Aquarium Resorts including kitchen positions, food preparations.
• Assess food preparation, portion sizes, presentation, and deliver orders in a timely and eloquent fashion.
• Set up and tear down of all events, food preparation, food running, and table waiting.
• Prepare and cook foods according to recipes, quality standards, presentation standards and food preparation checklist.
• Assist in creative food preparation, assembly, and presentation; perform customer service and sales duties.
• Assist with food preparation, event logistics, set up for events, serve, and clean up
• Assisted in food preparation and ensured that banquet arrangements were made in advance of event start times.
• Engage in light food preparation in the kitchen such as fruit plates, breads, and desserts.
• Clean up *Wash Dishes *Handle Food preparations Loader and package wrapper Technicolor with 3 months of experience.
• Performed food preparation and service tasks such as serving food and drinks and setting and clearing tables.

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• Utilize creative problem-solving skills and teamwork-efficiency to complete tailored event orders.
• Created Banquet Event Orders and disseminated information to all management.
• Read and followed banquet event orders adequately.
• Prepare rooms for use, set up tables and chairs, Review Banquet event orders at the beginning of the shift.
• Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure rooms are set as contracted.
• Create buffet/table diagrams and station to ensure that rooms are set per client request and Banquet Event Order (BEO).
• Served appropriate food and beverages for events as stated on the BEO's (banquet event order) with a smile.
• Inspect all function rooms to ensure that rooms are set per client request and Banquet Event Order (BEO).
• Review Banquet Event Order (BEO) at the beginning of every banquet shifty ensure room is set and contracted.
• Arranged designated area appropriately according to the banquet event order to fulfill the clients' desired layout of the event.
• Served menu and bar items to guests in a prompt and courteous manner and according to the banquet event order.
• Assess daily Banquet Event Orders and work closely with co-workers to ensure that each event is properly set-up and prepared.
• Be knowledgeable of table settings, wine service, napkin folds, and reading of Banquet Event Order forms.
• Set up rooms for meetings, conventions, weddings, and various luncheon events using the Banquet Event Orders.
• Reviewed event orders at the beginning and end of each shift while communicating with customers to finalize event orders.
• Followed directions from Banquet event orders and carried large and heavy trays on a continuous basis throughout a shift.
• Review appropriate Event Order to become familiar with menu and service order and procedures prior to start of function.
• Learned how to read a Banquet Event Order and how to delegate work in order to complete a set-up.
• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
• Developed the ability to confidently read and explain a banquet event order while working as a banquet server.

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