Banquet supervisor job description

The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.
Job Description

Ensure proper set up of meeting and Banquet facilities by communicating effectively through supervisors & house persons to associates and handling guest's requests on the floor.

Responsibilities

* Inspects each function room prior to the event to ensure that both the client's needs are fulfilled and the hotel standards are met.
* Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests and changes are provided.
* Meets with banquet house person on a daily basis to insure that uniform codes and personal hygiene requirements are met in accordance with department standards.
* Reviews daily worksheet and assigns specific duties to each banquet House person.
* Review daily Synergy report.
* Inspects each function room prior to, and during breaks to insure that all requirements reflected on the daily worksheets are met. Specific hotel standards must also be fulfilled.
* Organizing and maintaining the back of the house areas to ensure a productive, safe and energy conserving work environment.
* In coordination with the Banquet Setup Manager initiates appropriate disciplinary action for housemen who have committed infractions of the Rules of Conduct as stated in the Omni Hotels Associate Handbook.
* Ensures that all unused rooms are set to department's standards.
* Executes Associate MOS reports on a monthly basis. Provides daily, weekly and monthly performance feedback to the Associates and reports to the Banquet Setup Manager.

Qualifications

* High School Diploma required.
* 2+ years experience as Set Houseman in a high volume, upscale Hotel.
* Must have exceptional guest service skills.
* Ability to stand (long period), stoops, bend and lift items weighing up to 50 pounds repetitively during entire shift.
* Ability to work flexible schedule. (Including weekends and holidays)
* Ability to multi-task in a high paced environment and have a strong attention to detail.
* Remain calm and professional at all times.
* Be able to make quick decisions and possess good judgment
* Must be able to walk, sit, stoop, kneel, crouch, crawl, and use hands and arms.

* Earn paid time off from day 1
* Free parking and free meals
* Option to be paid daily
* Discounted hotel stays for team members and family and friends.
* Debt free education

What will I be doing?

As a Banquet Houseperson Supervisor, you would be responsible for overseeing the set-up and clean-up of all banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

* Supervise and assist Housepersons with set up to ensure compliance with event specifications and with clean up and break-down after events
* Assist Housepersons with and oversee a variety of tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays
* Assist with planning, organization and execution of all banquet functions
* Greet clients and guests and respond to guest inquiries and requests in a timely, friendly and efficient manner
* Participate in and lead department meetings, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

**Summary** : The Banquet Set-up Supervisor is responsible for using proper techniques of keeping the team energized and productive throughout the shift. The banquet Set-up Supervisor should also oversee the banquet event and ensure that all service standards and departmental policies are followed by banquet staff. Pay attention to the function space cleanliness from a maintenance standpoint.
**The Banquet Set-up Supervisor at PGA National Resort responsibilities:**

+ Oversee catered functions, in house

+ Responsible for making the function space visually appealing and presenting the menu offering for the event.

+ Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.

+ Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned.

+ Responsible for consistently implementing the service standards and operating procedures in the banquet and Catering service.

+ Provide excellent customer service and ensure customer needs are met.

+ Provide unique and creative ideas to enhance meetings & group experience.

+ Supervise events and team members throughout service.

+ Guide the Banquet servers in set up of tables and place settings.

+ Be familiar with all current and upcoming event details.

+ Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned

+ Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

**Qualification Requirements:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

**E** **ducation and/or Experience:** High School diploma or equivalent preferred. Previous experience in a similar Job role.

**Language Skills:** Excellent verbal and written communication skills.

**Reasoning Ability:** Ability to apply commonsense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

**Other Skills and Abilities:** Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to resolve guest and employee conflicts. Ability to manage multiple tasks effectively.

**PGA National Resort & Spa is an Equal Opportunity Employer:**

Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)