Billing Specialist jobs at Baptist Health Home Care - 58 jobs

Provides supervision and leadership to the patient care units. Specific functions include: collaborates and supports manager with staff evaluations, patient flow, staff and family education, serves as patient/guest service ambassador and assists with problem solving on tour of duty. Additionally, coordinates staffing and nursing assignments for current and oncoming shift. Participates in hourly rounding and ensures compliance of same. Ensures that services are provided within the philosophy and objectives as well as the policies and procedures of the hospital and Baptist Health South Florida. Estimated pay range for this position is $46.02 - $61.21 / hour depending on experience. Degrees: * Bachelors. Licenses & Certifications: * Pediatric Advanced Life Support. * Neonatal Resuscitation Program. * Basic Life Support. * Advanced Cardiovascular Life Support. * Registered Nurse. Additional Qualifications: * Bachelor of Science in Nursing (BSN). * If Bachelor's degree is non-nursing, Master of Science in Nursing (MSN) is required. * BLS for healthcare providers, ACLS, PALS, or NRP as required by unit assignment within 6 months of promotion or hire. * Certification in area of specialty within 2 years of promotion or hire. Minimum Required Experience: 2 Years

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: For internal staff: A min of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description. Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months. Exceeds departmental KPIs. Maintains a positive attitude, is self motivated, and encourages others. Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed. For external staff:Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree. Complete and pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. Desired: Healthcare regulatory guidelines knowlege (HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines, etc. ). Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc. Knowledge of medical terminology. Bilingual English, Spanish/Creole preferred. Minimum Required Experience: 1 Year

Patient Care Supervisor, BH Emergency Care at West Boca, $20000 Bonus, FT, 7P-7:30A-155914 Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.Description Provides supervision and leadership to the patient care units. Specific functions include: collaborates and supports manager with staff evaluations, patient flow, staff and family education, serves as patient/guest service ambassador and assists with problem solving on tour of duty. Additionally, coordinates staffing and nursing assignments for current and oncoming shift. Participates in hourly rounding and ensures compliance of same. Ensures that services are provided within the philosophy and objectives as well as the policies and procedures of the hospital and Baptist Health South Florida. Estimated pay range for this position is $46.02 - $61.21 / hour depending on experience.Qualifications Degrees: Bachelors. Licenses & Certifications: Pediatric Advanced Life Support.Neonatal Resuscitation Program.Basic Life Support.Advanced Cardiovascular Life Support.Registered Nurse. Additional Qualifications: Bachelor of Science in Nursing (BSN). If Bachelor's degree is non-nursing, Master of Science in Nursing (MSN) is required. BLS for healthcare providers, ACLS, PALS, or NRP as required by unit assignment within 6 months of promotion or hire. Certification in area of specialty within 2 years of promotion or hire. Minimum Required Experience: 2 YearsJob Supervisor/Managers and DirectorsPrimary Location Boca RatonOrganization Baptist Outpatient ServicesSchedule Full-time Job Posting Jan 21, 2026, 5:00:00 AMUnposting Date OngoingEOE, including disability/vets

The Insurance Follow Up/Verifier is responsible for all inpatient/outpatient areas, including but not limited to: scheduled surgeries, the inpatient census reports, on-line systems provided by multiple payers to verify insurance eligibility, obtain benefits, obtain required authorizations, contact patients with financial liability, and maintain appropriate/consistent documentation on accounts worked. The insurance follow up/verifier is consistently updating patient health information to ensure insurance accuracy. Ensuring accurate and timely follow up by making calls to the insurance company regarding authorization status. The insurance follow up/verifier reviews orders prior to testing to ensure it meets medical necessity guidelines. The insurance follow up/verifier files and follows up on appeals to the insurance company. Minimum Education High School Diploma or Equivalent Required Minimum Work Experience 6 months customer service experience preferably in a Health Care/office setting Required Required Skills, Knowledge and Abilities Ability to provide excellent customer service. Knowledge of medical terminology as they apply to specialty. Must be able to use a multi-line phone system, scanner, computer, calculator, fax, copier and other office tools needed to perform daily job duties. Ability to maintain confidentiality of patient information in accordance with HIPPA guidelines. Must have the ability to communicate effectively, both written and orally, when in contact with co-workers, management, physicians, patients and internal/external customers. Ability to handle complaints and request in a professional calm manner. Confident with organizational ability and excellent multi-tasking skills. Must have good team member skills and function well under pressure. Skilled and competent with use of computers and related software applications. Ability to function in a fast paced, often stressful environment while maintaining a respectful, caring, calm, professional manner at all times. Customer focused. Responsible for verifying insurance eligibility and obtaining authorizations for office visits, diagnostic and procedural services. Works closely with Baptist Medical Group Representatives, all medical facilities, insurance companies, providers, patients and family members. Work daily reports from various systems to ensure the proper capture of all patients for verification/authorization. Communicates directly with the patients three (3) to five (5) days prior to arrival with information about co-pay, co-insurance and deductible amounts due at time of service (makes three (3) attempts to contact patient prior to visit) and provides patients with information regarding financial arrangements and/or financial assistance when needed. Provides patients and ordering physicians with information regarding needed authorization prior to patient's arrival. Files and follows up on appeals to the insurance companies. Communicates appeal information to the providers and patients.

Provides supervision and leadership to the patient care units. Specific functions include: collaborates and supports manager with staff evaluations, patient flow, staff and family education, serves as patient/guest service ambassador and assists with problem solving on tour of duty. Additionally, coordinates staffing and nursing assignments for current and oncoming shift. Participates in hourly rounding and ensures compliance of same. Ensures that services are provided within the philosophy and objectives as well as the policies and procedures of the hospital and Baptist Health South Florida. Estimated pay range for this position is $46.02 - $61.21 / hour depending on experience. Degrees: * Bachelors. Licenses & Certifications: * Neonatal Resuscitation Program. * Advanced Cardiovascular Life Support. * Basic Life Support. * Pediatric Advanced Life Support. * Registered Nurse. Additional Qualifications: * Bachelor of Science in Nursing (BSN). * If Bachelor's degree is non-nursing, Master of Science in Nursing (MSN) is required. * BLS for healthcare providers, ACLS, PALS, or NRP as required by unit assignment within 6 months of promotion or hire. * Certification in area of specialty within 2 years of promotion or hire. Minimum Required Experience: 2 Years

International Patients Accounts Coordinator, Int'l. Coordination of Care, Ft, 08:30A-5P-155785 Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.Description Serve as a liaison between patients, physicians and staff members within all facilities of the International team regarding financial issues. Assures that all requests for assistance are met in a timely, accurate, and courteous manner accordingly to the established departmental guidelines. Estimated pay range for this position is $19.44 - $23.52 / hour depending on experience.Qualifications Degrees: Associates. Additional Qualifications: Associates Degree required, Bachelor‘s preferred. Must have a minimum of 3 years experience in Finance and/or Accounting. Skills specializing in finance or accounting and/or applicable years of experience in medical collections and billing. Fluent Spanish & English, both written and verbal. Must be a self-starter that is able to work in a fast paced environment and team player. Minimum Required Experience: 3 YearsJob CorporatePrimary Location Coral GablesOrganization CorporateSchedule Full-time Job Posting Jan 15, 2026, 5:00:00 AMUnposting Date OngoingEOE, including disability/vets

Responsible for working/editing daily download of assigned Governmental Program claims while adhering to all regulatory, contractual, compliance and BHSF mandates/guidelines. Optimizes timely transmittal of accurate and clean claims to achieve daily set thresholds. Protects payer filing deadlines by utilizing all available resources to resolve held claims. Communicates effectively with all BHSF Departments responsible for Revenue Cycle delays and works with Billing Management to achieve resolution. Responsible for training new employees and assisting management with auditing queues during the probation period. Must be willing to take on additional queues as back up to bill all carriers. Estimated pay range for this position is $20.02 - $24.22 / hour depending on experience. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * BA preferred or equivalent Medicare or Medicaid Billing experience required. * 4-7 years prior experience in Billing of claims. * CPC, CPC-H, CCS, RMC certifications a plus. * Current BHSF employees must have a high fully meets or exceeds merit rating 3. * 5 - 4. * 0. * Ability to train personnel a must. * Know all required fields on a 1500 and UB for hospitals and diagnostic facilities a must. * Extensive knowledge with Govt related regulations National, State, and Local, for Medicare, Medicaid,Champus/Tricare. * Medical Necessity and Correct Coding Initiative a must. * Exp in other related Business Office functions incl Government Funded programs. * Adjudication of claims is desirable. * Working knowledge and understanding of: medical terminology ; Revenue Codes ; DRG guidelines ; ICD9/10, CPT4, Modifiers & HCPC codes ; HIPAA ; Online verifications DDE ; Internet savvy ; Knowledge of Microsoft Suite a must. * Extensive analytical ; critical thinking ; detail oriented ; problem solver ; good math, writing, and interpersonal skills required. * Must be able to report issues to management, IT support. * Communicate with other depts in order to resolve pending or missing inf on the claim to meet daily transmissions. * Excellent Time Management skills. * Ability to multi-task and work under press. Minimum Required Experience: 4 Years

Patient Experience Advocate, Patient Exp Dept, Full Time, 11:30am- 8pm-155855 Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.Description Responsible for building trusting relationships with patient/families. Manages patient/family compliments, complaints & concerns. Is a facilitator between patient/family, administration, staff, and physicians. Responsible for the collaboration with stakeholders across the organization to work towards an appropriate resolution. Servers as a link for process improvement through investigation findings. Provides professional and empathetic advocacy for patients/families. Accountable for accurate/detailed documentation. Investigates, provides feedback to appropriate leadership and ensures complex issues are resolved within established time frames. Responsible for communicating with all parties involved keeping patients/families informed. Projects a positive and helpful demeanor while advocating on behalf of the patient. Responsible for maintaining patient/family confidentiality. Presents and communicates with all levels of the organization. Navigate seamlessly between departments and divisions. Requires a self-directed individual with the ability to exercise independent critical/strategic judgment & thinking, and master problem-solving skills. An exceptional communicator who maintains a professional, calm, and empathetic demeanor while constructively addressing concerns from internal or external customers. Estimated pay range for this position is $18.87 - $22.83 / hour depending on experience.Qualifications Degrees:High School Diploma, Certificate of attendance, GED, Training or equivalent Experience.Additional Qualifications:Must be self-directed with strong conflict-management and problem-solving skills.Requires a critical thinker who is able to work with minimal supervision.Professional demeanor, service, goal and detail-oriented, organized and compassionate.Excellent interpersonal and communication skills.Fully proficient in computer applications used in day-to-day functions.Ability to extract data and discover patterns in data sets.Preferred: Patient/Guest relations or social work background.Bilingual English/Spanish preferred.Minimum Required Experience: 3 YearsJob ClericalPrimary Location Coral GablesOrganization Doctors HospitalSchedule Full-time Job Posting Jan 15, 2026, 5:00:00 AMUnposting Date Jan 24, 2026, 4:59:00 AMEOE, including disability/vets

The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments). Responsible for scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.). Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Complete and successfully pass the Patient Access training course. * Ability to work in a high volume, fast-paced work environment. * Ability to perform basic mathematical calculations. * Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills . * Desired: Basic knowledge of medical and insurance terminology. * Experience with computer applications (e. * g. * , Microsoft Office, knowledge of EMR applications, etc. * ) and accurate typing skills. * Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. * Bilingual English, Spanish/Creole. Minimum Required Experience: Less than 1 year

The Direct Patient Care Registered Nurse- DPC RN is a licensed professional able to demonstrate the following proficiency and mastery of the core competencies: assessment, technical skills, communication, critical thinking, interpersonal skills, planning, intervention, evaluation, flexibility, organizational skills, professional accountability, leadership and service who delivers patient-family centered care in a culturally competent manner utilizing and promoting evidence based practice standards of quality, safety and service. Degrees: * Associates. Licenses & Certifications: * Registered Nurse. * Pediatric Advanced Life Support. * Neonatal Resuscitation Program. * Basic Life Support. * Advanced Cardiovascular Life Support. * ONS/ONCC Chemotherapy Immunotherapy Certificate. Additional Qualifications: * Associates degree in Nursing or Bachelors degree in Nursing. * RNs hired prior to 2/1/2012 (South), 10/1/2017 (Bethesda), 10/1/2023 (Boca), 7/1/2018 (Fishermen's) are not required to have a BSN to continue in their non-leadership role as an RN. * RNs hired after 2/1/2012 (South), 10/1/2017 (Bethesda), 10/1/2023 (Boca), 7/1/2018 (Fishermen's) with an Associate's degree will have 5 years from their date of hire to complete the BSN degree. * RN must complete a preceptor class within twelve months of being deemed competent by department leadership for independent practice. * As per department standard any of the following may be required (ACLS-Advanced Cardiac Life Support, BLS- Basic Life Support, PALS- Pediatric Advanced Life Support, NRP- Neonatal Resuscitation Program or ONS-Chemotherapy/Biotherapy Provider Card). Minimum Required Experience:

Serve as a liaison between patients, physicians and staff members within all facilities of the International team regarding financial issues. Assures that all requests for assistance are met in a timely, accurate, and courteous manner accordingly to the established departmental guidelines. Estimated pay range for this position is $19.44 - $23.52 / hour depending on experience. Degrees: * Associates. Additional Qualifications: * Associates Degree required, Bachelor's preferred. * Must have a minimum of 3 years experience in Finance and/or Accounting. * Skills specializing in finance or accounting and/or applicable years of experience in medical collections and billing. * Fluent Spanish & English, both written and verbal. * Must be a self-starter that is able to work in a fast paced environment and team player. Minimum Required Experience: 3 Years

Provides AR/follow up including denial management support to collect on outstanding accounts receivables. Complies with payer filing deadlines by utilizing all available resources to resolve held claims, Assures all known regulatory, contractual, compliance, and BHSF guidelines are adhered to with regards to claim billing processes. Communicates with various teams within the organization. Utilizes coding compliance and understanding of ICD-9, CPT-4 and associated modifiers to resolve claims management issues. Estimated pay range for this position is $18.87 - $22.83 / hour depending on experience. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * One of the following certifications is preferred: CPC-A (AAPC Certified Professional Coder), CCA (AHIMA Certified Coding Associate), CCS (AHIMA Certified Coding Specialist), CCS-P (AHIMA Certified Coding Specialist - Physician-Based), NCIS (NCCT,National Certified Insurance Specialist) ,Other recognized coding and billing certifications may also be considered. * Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. * Excellent computer proficiency (MS Office - Word, Excel, and Outlook). * Knowledge of physician billing, regulatory and compliance guidelines. * Knowdledge of ICD-10, HCPCS, CPT-4 and modifiers. * Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. * Ability to work independent and carry out completion of workload. Minimum Required Experience: 2 Years

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Complete and pass the Patient Access training course. * Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. * Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. * Desired: Basic knowledge of medical and insurance terminology. * Experience with computer applications (e. * g. * , Microsoft Office, knowledge of EMR applications, etc. * ) and accurate typing skills. * Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. * Bilingual English, Spanish/Creole preferred. Minimum Required Experience: Less than 1 year

This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, employees, medical staff, volunteers, and community members to maximize communication and productivity. Coordinates patient flow through the patient access area to assure timely registration and arrival to service area. Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient satisfaction. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The incumbent will be responsible for maintaining knowledge and deployment of practices used within the department as well as throughout the hospital to address patient questions or concerns. Estimated pay range for this position is $17.27 - $20.90 / hour depending on experience. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * For existing staff, a minimum of six months as a Patient Financial Representative I and meets BH registration accuracy and productivity standards for at least the most recent 3 months. * For external candidates, adequate/equivalent experience (healthcare, insurance, etc. * ). * Excellent interpersonal communication skills (verbal and written). * Excellent customer service skills. * Ability to work in a high volume, fast paced work environment. * Ability to perform basic mathematical calculations. * Desired: Knowledge of Health Care regulatory guidelines to include but not limited to HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc. * Knowledge of insurance contracts, collections, authorizations, and pre-certification. * Ability to work weekends when necessary. * Basic knowledge of Microsoft Word and Excel. * Basic knowledge of Medical Terminology. * Bilingual (English/Spanish). Minimum Required Experience: Less than 1 year

The entry level, Credentialing Specialist I, supports the credentialing and/or recredentialing processes for applicants and members of the Medical Staff and Allied Health Professionals throughout BHSF. Initial applications and reappointment applications are processed in accordance with established policies, rules and regulations, bylaws, and regulatory governmental standards, and NCQA standards, thereby ensuring that only qualified practitioners provide care within BHSF. In collaboration with each Medical Staff Office, he/she professionally supports health care providers in verifying their credentials and obtaining appropriate privileges. He/she will participate in projects initiated to facilitate the credentialing and verification process. He/She will function under close supervision of department leadership. Participation in educational opportunities will be required. Estimated pay range for this position is $20.02 - $26.03 / hour depending on experience. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Detail oriented professional with preferred three (3) years experience in the healthcare setting. * Knowledge of modern office practices, procedures and equipment operations. * Database and computer literacy. * Professional communication skills, both written and verbal required. * Excellent customer service, organization, planning and time management skills. Minimum Required Experience: No Experience Required

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $17.27 - $20.90 / hour depending on experience. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Internal staff: Minimum of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description. * Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months. * Exceeds departmental KPIs. * Maintains a positive attitude, is self motivated, and encourages others. * Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed. * External staff: Associates Degree preferred with 1 year Patient Access experience or 2 years experience in lieu of degree. * Complete and pass the Patient Access training course. * Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. * Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. * Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. * Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc. * Knowledge of medical terminology. * Bilingual English, Spanish/Creole preferred. Minimum Required Experience: 1 Year

Responsible for building trusting relationships with patient/families. Manages patient/family compliments, complaints & concerns. Is a facilitator between patient/family, administration, staff, and physicians. Responsible for the collaboration with stakeholders across the organization to work towards an appropriate resolution. Servers as a link for process improvement through investigation findings. Provides professional and empathetic advocacy for patients/families. Accountable for accurate/detailed documentation. Investigates, provides feedback to appropriate leadership and ensures complex issues are resolved within established time frames. Responsible for communicating with all parties involved keeping patients/families informed. Projects a positive and helpful demeanor while advocating on behalf of the patient. Responsible for maintaining patient/family confidentiality. Presents and communicates with all levels of the organization. Navigate seamlessly between departments and divisions. Requires a self-directed individual with the ability to exercise independent critical/strategic judgment & thinking, and master problem-solving skills. An exceptional communicator who maintains a professional, calm, and empathetic demeanor while constructively addressing concerns from internal or external customers. Estimated pay range for this position is $18.87 - $22.83 / hour depending on experience. Degrees: * High School Diploma, Certificate of attendance, GED, Training or equivalent Experience. Additional Qualifications: * Must be self-directed with strong conflict-management and problem-solving skills. * Requires a critical thinker who is able to work with minimal supervision. * Professional demeanor, service, goal and detail-oriented, organized and compassionate. * Excellent interpersonal and communication skills. * Fully proficient in computer applications used in day-to-day functions. * Ability to extract data and discover patterns in data sets. * Preferred: Patient/Guest relations or social work background. * Bilingual English/Spanish preferred. Minimum Required Experience: 3 Years

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. This position is hybrid. In person location is 1500 San Remo Ave Coral Gables, FL 33146. Degrees: * High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required. Additional Qualifications: * Complete and pass the Patient Access training course. * Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. * Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. * Desired: Basic knowledge of medical and insurance terminology. * Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills. * Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. * Bilingual English, Spanish/Creole. Minimum Required Experience: less than 1 year

Responsible for follow up to insurance companies and patients in order to obtain payment of accounts. Estimated pay range for this position is $18.87 - $22.83 / hour depending on experience. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Must operate a 10 key calculator, excellent communication skills, both written and verbal, with people of various backgrounds, detailed oriented, problem solver, good math skills, five plus years of previous collection experience. * Microsoft experience a must. * Proficient in managed care terminology and reimbursement. * ICD9-and CPT knowledge desirable. * AA degree preferred. Minimum Required Experience: 5 Years