Key Responsibilities: Serves as the point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws.
May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers.
***Shift Details - 11:30pm - 8:00pm
Minimum Requirements:
High School Diploma or GED
Required Skills:
Ability to complete multiple activities while utilizing excellent customer service skills
Demonstrate ability to communicate clearly in both written and oral communication
Maintains all patient confidentiality
Other duties and responsibilities as assigned by supervisor.
Career Level - IC-Business Support - B1
Additional Information
ALL ANSWERS MUST BE "YES"
Do you have a High School Diploma or GED?
Are you able/comfortable working from home?
$30k-37k yearly est. 1d ago
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FP&A Analyst
Associates In Pediatric Therapy 3.3
Louisville, KY jobs
Full-time Description
FP&A Analyst
Department: Administration
Reports To: CEO
Exempt Status: Salaried
Hybrid Remote - Based in Louisville, KY area
The Business Analyst is responsible for monitoring and analyzing financial data and trends and collaborating with cross functional departments to provide financial insights for decision making.
Essential Duties and Responsibilities:
Monitors and analyzes monthly financial and operation performance
Tracks and reports on key KPIs (e.g., revenue, margins, EDITDA, working capital) and generate insights to support performance improvement
Assists with budgeting, forecasting, and strategic planning in collaboration with the company's leadership
Supports the standardization and continuous improvement of financial reporting across the company
Maintains and updates the company cash monitoring procedures
Partners with leadership to support strategic initiatives and value creation efforts
Participates in board meeting preparation, including development of presentation materials
Assists in preparing external reporting to limited partners (LPs) and other stakeholders as needed
Builds and maintains detailed financial models for new and existing investments
Assists in the evaluation of potential add-on acquisition opportunities
Supports due diligence processes by analyzing historical financials, quality of earnings reports, and operational KPIs
Requirements
Education/Licenses:
Bachelor's degree in Finance, Business, Economics, or a related field
Experience & Skills:
2-4 years' experience in finance, consulting, or a related analytical role
Strong financial modeling and quantitative analysis skills
Proficiency in Excel and financial reporting tools; experience with BI tools a plus
Excellent communication skills with the ability to convey insights clearly and concisely
Strong attention to detail, organization skills, and the ability to manage multiple priorities
Team-oriented mindset with the ability to collaborate across functions and organizations
Physical Needs:
Ability to sit for prolonged periods at a desk working on a computer
Ability to lift up to 15 pounds at a time
Ability to travel to other locations
Description & Requirements The Knowledge Content Manager will serve as a Subject Matter Expert to the Program Manager on the knowledge/content management services to deliver, operate and maintain knowledge management capabilities for the contact center. This position will develop and manage knowledge content used by agents. This role will make recommendations for processes and integration of tools that can improve automation, collaboration, or knowledge processes. This position will assist in determining which scripts (knowledge articles) need revisions and/or removal and ensure all resources provided to agents contain the correct information. This role also works with the client's content team to incorporate information that may currently not be housed in the database. This position requires a strong understanding of immigration law, which includes knowledge of the laws, policies, and practices that govern who can enter, stay, or become a citizen in the United States.
Essential Duties and Responsibilities:
- Support project management initiatives .
- Schedule, plan, and coordinate project management activities.
- Maintain project tracking tools and project documentation.
- Communicate with project stakeholders.
Job Specific Duties:
- Build and maintain knowledge base in SharePoint or other Content Management Systems.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentationcontent.
- Design and implement workflows to manage documentation process.
- Create training material in support of the Knowledge management process.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
- Continuously improve knowledge-sharing processes based on feedback and agency needs.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of project management experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- 3+ years of Knowledge/Content Management or Information Governance experience
- 1 - 3+ years of immigration law experience.
- 3+ years of analytics, plain language and business writing skills.
Preferred:
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Experience working in a government or federal contracting environment.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
66,800.00
Maximum Salary
$
106,800.00
$96k-197k yearly est. Easy Apply 4d ago
Nurse Triage Support Specialist (4040)
Lexington Clinic 4.4
Lexington, KY jobs
This role is in-person for at least the first 90 days for training with the understanding that it may become be a flexible hybrid role.
The Nurse Triage Support Specialist (NST) acts as a point of contact for patients and families, providing direct access for asking clinical questions. This position assesses incoming telephone calls and messages from patients and families, resolving patient needs and issues whenever possible, including triage of acute conditions. The NST works collaboratively with other team members to provide care management services in accordance with department protocols and algorithms.
PREFERRED QUALIFICATIONS:
Formal training which will probably be indicated by graduation from an accredited RN School of Nursing and experience in medical / surgical or acute care setting; ability to communicate effectively, and ability to work compatibly with physicians and other staff members.
PHYSICAL GUIDELINES:
Physical guidelines include the ability to move, traverse, position self, remain in a stationary position and negotiate steps for up to eight hours per day. This is a hybrid role consisting of on campus and remote work. There will be a training period of up to 6 month of onsite instruction and role-related skill optimization.
NOTE:
This document is intended to describe the general nature and level of work performed. It is not intended to act, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Attendance is an essential function of the job.
LEXINGTON CLINIC IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
$30k-36k yearly est. Auto-Apply 55d ago
Care Advisor - Remote
Sharecare 4.4
Frankfort, KY jobs
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit ***************** .
**Job Summary:**
CareLinx is looking for a Care Advisor to assist with CareLinx's Payer Operations line of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and Care Advisors provide support and guidance to families during the caregiver search, interview, and hire process. Once a caregiver match is made, the Care Advisor will follow closely to ensure satisfaction and assist if the member's needs change. This support includes searching for viable caregiver candidates, setting up interviews, helping with the completion of the hiring process, and caregiver retention. You will be a liaison, maintaining relationships with caregivers and providing ongoing support to ensure that members have an exceptional experience while working with their caregivers.
As a Care Advisor, you are the expert for members and families about all things CareLinx-related. You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in-home care journey. You should also be a team player and be willing to learn about CareLinx's health plan partners. If you think there's alignment with the description above, CareLinx may be the place for you.
**Location:** This role is remote, except for candidates located in the Mesa, AZ area. Those based near our Mesa office will be required to work on-site five days per week.
**Job Type:** Full-Time, Hourly
**Essential Job Functions:**
+ Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
+ Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
+ Document accurate and complete notes of all family and caregiver interactions in CareLinx's EHR system
+ Work collaboratively and professionally with other team members and teams within CareLinx
+ Exhibit excellent verbal and written communication skills via phone, email, and text
**Specific Skills/ Attributes:**
+ Effective time management skills and high attention to detail
+ Excellent verbal and written communication skills
+ Superior organization and multitasking capabilities
+ Goal-driven, problem solver
+ Professional, confident, outgoing demeanor
+ Experience working with Microsoft Office Suite
+ Ability to maintain strict confidentiality, and exercise good judgment
+ Care Advisors are expected to meet performance goals set forth per CareLinx guidelines
+ Additional job duties may be assigned on an as-needed basis
**Qualifications:**
+ High school diploma or equivalent, required
+ Military experience is a plus but not required
+ Some college-level coursework, preferred
+ At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment.
+ Previous healthcare experience preferred
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
$70k-92k yearly est. 15d ago
Case Builder Auditor - Veterans Evaluation Services
Maximus 4.3
Bowling Green, KY jobs
Description & Requirements Maximus is currently hiring for a Case Builder Auditor to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Case Builder Auditor is responsible for reviewing Disability Benefits Questionnaires ("DBQs") built by Case Builders on the "Build Team" so that Veterans may be evaluated on behalf of the Department of Veterans Affairs (the "VA"). Auditors are responsible for providing guidance and instructions to Case Builders with questions on VA specific build criteria and also second reviews and audit cases built to ensure builds meet VA specific build criteria for VBA exams. An Auditor works closely with the of Auditors and Builders, as well as with the Case Builder Manager, to maintain a respectful, positive, and high sense of urgency work environment and to make sure the Case Building Department is producing the highest quality exams possible.
Due to contract requirements, only US Citizens or Green Card holders can be considered for this opportunity.
Essential Duties and Responsibilities:
- Enter any missed build information into the software for the doctor to be able to utilize during and after the appointment.
- Ensure providers have the necessary documentation and medical records to properly evaluate Veterans.
- Research medical conditions and new information when necessary in order to assist builders with any case questions during the build process.
- Identify and confirm that all relevant worksheets and diagnostics were added during the build process as requested by the VA.
- Track Case Builder (CB) errors and monitor progress of assigned builders through weekly audit reports and master error log.
- Communicate with CB supervisors when patterns of concern regarding quality and production are identified.
- Communicate with other departments to share relevant information when necessary in order to best complete the case.
- Thoroughly checks over and approves Case Builder's work when in audit, to make sure the build is sufficient.
- Complete audits as assigned by Supervisor or Case Building Management.
- Assists with clarification response (CR) updates when a CB on the build team is out of office.
- Complete one-on-one conferencing with assigned Case Builders to review error trends and provide build feedback with the goal of improving assigned Case Builder quality.
- Responds promptly and appropriately to messages from supervisors, co- workers, and other departments.
Please note upon hire, Veterans Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment.
Home Office Requirements using Maximus-Provided Equipment:
- Internet speed of 20 mbps or higher required (you can test this by going to ******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and your are required to remain at your designated home location for all work activities.
Minimum Requirements
- High school graduate or GED required.
- Minimum of 2 years of related experience.
- Minimum of 1 year of Case Building experience, to include high productivity and low error percentage, during time as a Case Builder.
- 2 or more years previous Case Building experience is strongly preferred.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
26.45
Maximum Salary
$
35.35
$25k-34k yearly est. Easy Apply 6d ago
WCA Physiotherapist Functional Assessor - Hybrid
Maximus 4.3
Louisville, KY jobs
Description & Requirements WCA - Physiotherapist Functional Assessor Central England, Scotland and Wales Monday to Friday - 09:00 - 17:00 £41,500 Do good. Be great as a physio. Are you a Registered Physiotherapist seeking flexible working, a better work-life balance and an opportunity to make a difference?
About the role
As a Physiotherapist Functional Assessor at Maximus, you'll use your clinical expertise to understand how a person's disability or health condition affects their daily life. You'll work on complex cases involving chronic pain disorders and neurological, physical and mental health conditions while your compassion and experience helps customers move forward with their lives.
The role can be both challenging and rewarding, which is why we provide a tailored training programme to help you thrive. You'll begin with 6 weeks of training before assessing customers and have ongoing support and mentorship in your role with us.
Duties and responsibilities
Conduct telephone, video or face-to-face assessments to understand how a person's disability or health condition affects their daily life
Produce Work Capability Assessment (WCA) reports to help the Department for Work and Pensions (DWP) determine a person's eligibility for benefits
Develop your clinical knowledge and assessment skills with the support of regular feedback and supervision
Requirements
Valid HCPC registration number
At least 1 year of broad post-registration experience gained within or outside of the NHS
You MUST have the right to work in the UK - we cannot offer sponsorships
Excellent oral and written communication skills
Comfortable using computer software to type and produce detailed reports
What we offer
£41,500 salary
Flexible working - full time, part time and hybrid
No bank holidays, evenings or weekends
Leading maternity and paternity paid leave
Bank holidays plus 25 days' holiday with the option to buy or sell 5 days
Ongoing CPD, clinical development and reimbursed validation fees
£2,000 for referring a friend
Life insurance and Medicash Healthcare Cash Plan
In-person clinical conferences held annually
Join us and become part of a team that's making a real difference to people's lives.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
41,500.00
Maximum Salary
£
41,500.00
$53k-74k yearly est. 8d ago
Technical Account Manager
Cardinal Health 4.4
Frankfort, KY jobs
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Job Description**
As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used.
**Position Summary**
Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives. The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country. To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients.
**Role contribution and responsibilities:**
+ Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs
+ Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes.
+ Monitors performance and recommends scope, schedule, cost or resource adjustments
+ Connects short-term demands to long-term implications, in alignment with the supporting business case.
+ Prioritizes multiple tasks while meeting deadlines
+ Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion.
+ Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success.
+ Connects project objectives to broader organizational goals.
+ Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility.
+ Negotiates with stakeholders to obtain the resources necessary for successful project execution.
+ Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making.
+ High level of client contact in an Account Management portfolio approach.
**What is expected of you and others at this level**
+ Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
+ Participates in the development of policies and procedures to achieve specific goals
+ Recommends new practices, processes, metrics, or models
+ Works on or may lead complex projects of large scope
+ Projects may have significant and long-term impact
+ Provides solutions which may set precedent
+ Independently determines method for completion of new projects
+ Receives guidance on overall project objectives
+ Acts as a mentor to less experienced colleagues
+ Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc....) with existing client and develops plans for introducing new solutions through collaborative relationships
**Accountabilities in this role**
+ Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services
+ Acts as single technical liaison for the client
+ Daily interactions with client to assess and advise client needs and requests
+ Analyze client program, needs and propose solutions and options that provide value to client
+ Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client's strategy and industry advancements.
+ Manage client deliverables, timelines, and artifacts
+ Monitor team backlog and prioritize activities to deliver on time, on budget, on scope
+ Anticipate client needs and proactively make program recommendations to enhance service value
+ Perform necessary project administration, project status, and risk, issue management
_Qualifications_
+ Master's Degree preferred
+ 3-5 years' experience of client relationship management experience at the account management level preferred
+ Prior experience working in a Specialty Pharmaceutical HUB environment, preferred
+ 8+ years' experience in professional services, healthcare, or related field preferred serving in a technical capacity preferred
+ Proficiency in Microsoft Office products preferred
+ Strong oral and written communication skills, with executive facing presentation experience
+ Strong project management skills
+ Proven ability to learn an application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
+ Travel requirement up to 10%
TRAINING AND WORK SCHEDULES:
+ Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
+ This position is full-time (40 hours/week).
+ Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.
REMOTE DETAILS:
+ You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet.
+ We will provide you with the computer, technology and equipment needed to successfully perform your job.
+ You will be responsible for providing high-speed internet.
+ Internet requirements include the following:
+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $105,100-$150,100
**Bonus eligible:** Yes
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 03/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$105.1k-150.1k yearly 14d ago
Office Coordinator II - Clinic/Radiology Scheduling
Baylor Scott & White Health 4.5
Frankfort, KY jobs
**About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are:
+ We serve faithfully by doing what's right with a joyful heart.
+ We never settle by constantly striving for better.
+ We are in it together by supporting one another and those we serve.
+ We make an impact by taking initiative and delivering exceptional experience.
**Benefits**
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
+ Immediate eligibility for health and welfare benefits
+ 401(k) savings plan with dollar-for-dollar match up to 5%
+ Tuition Reimbursement
+ PTO accrual beginning Day 1
_Note: Benefits may vary based upon position type and/or level._
**Job Summary**
The Office Coordinator provides administrative and clerical help to a department or office. This includes entering data, performing word processing, coordinating logistics for office events and moves, and providing back-up help for reception or the mailroom. The coordinator may assist in developing policies, procedures, and targets.
**Work Model**
This office coordinator postiion is 100% remote.
The pay range for this position is $19.18 (entry-level qualifications) - $28.79 (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience.
**Essential Functions of the Role**
+ Is accountable for the Office operations of a department.
+ May coordinate workload distribution among Clerical Staff.
+ Conducts training programs to keep staff updated on current regulatory requirements and program accreditation.
+ May assist in developing policies, procedures and targets to maximize workflow and ensure accuracy of records, reports, and letters.
+ Answers and screens phone calls for the office or department.
+ Routes calls as appropriate within customer service guidelines.
+ Accurately records messages and delivers them to the appropriate party promptly.
+ Establishes and takes appropriate action as required.
+ Greets visitors, guests, and patients promptly and courteously.
+ Ascertains their needs and provides assistance per established policies and procedures.
+ If unable or unqualified to assist, promptly refers to the appropriate party or department.
+ Plans and schedules calendar(s) based on consultation, resolve calendaring conflicts, and arranges travel in compliance with Organization policies.
+ Accurately and rapidly prepares routine communications, reports, forms, and correspondence.
+ Coordinates production and dissemination of materials like presentations, course handouts, grant proposals, conference materials, complex reports, brochures, and displays.
+ Promptly opens, routes and distributes incoming and outgoing materials in a timely manner.
+ Creates and diligently maintains a variety of confidential files in accordance with established policies and procedures.
**Key Success Factors**
+ Knowledge of office procedures.
+ Able to provide consistently excellent customer service with lenity, patience and confidence.
+ Able to maintain the confidentiality of delicate and confidential information obtained through the course of completing assignments.
+ Social skills to interact with a wide-range of constituencies.
+ Skilled in document management, including sorting and filing techniques, and records retention to maintain accurate records.
+ Able to communicate thoughts clearly; both verbally and in writing.
+ Must be able to read, write and follow instructions and flow chart protocols.
+ Able to stay calm and helpful under stress. Take appropriate steps to resolve issues.
+ Able to work carefully, with a high attention to detail.
+ General computer skills, including but not limited to: typing, information security, electronic medical documentation, hand held scanning and email.
**Belonging Statement**
We believe that all people should feel welcomed, valued and supported.
**QUALIFICATIONS**
+ EDUCATION - H.S. Diploma/GED Equivalent
+ EXPERIENCE - 1 Year of Experience
+ Preferrably healthcare experience
+ EPIC knowledge a plus
+ Call center scheduling experience a plus
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$19.2 hourly 3d ago
District Manager
Biote Corp 4.4
Lexington, KY jobs
Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health.
This position will help support our Lexington territory. We're looking for someone with a passion for changing healthcare who wants to be in a hands-on and engaged position working within a dynamic and collaborative sales team.
You must be located in the Lexington area to be considered.
Position and Scope:
We are looking for a driven candidate with the desire to recruit qualified physicians and practitioners into a partnership relationship with Biote; in order to provide cutting edge technology for bioidentical hormone replacement therapy (BHRT) and healthy aging options to their own patients and to the public at large. The ideal candidate is responsible for relationship development, practice development and sales of the Biote Method to practitioners. Sales activity includes prospecting, cold calling, practice development, tradeshows, sales events, and other methods for creating leads and closing sales for Biote within the approved price matrix. In addition, the Liaison provides technical, educational, and Provider Partner support. This is a field-based remote position.
As a District Manager, your daily responsibilities will include:
* Acquiring and retaining extensive knowledge of hormone replacement therapy through materials provided by Biote, as well as outside sources.
* Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time.
* Ability to read and understand medical and scientific studies.
* Researching and evaluating physicians in assigned areas based on Biote's criteria for appropriateness and suitability.
* Effectively presenting Biote's training and business program to physicians, Nurse Practitioners, Physician Assistants, office managers and office staff.
* Recruiting suitable physicians and other practitioners through professional and effective prospecting, appointment setting and presentation skills.
* Cultivating and maintaining mutually productive partnerships with practitioners to grow new and current practices and maintain patient retention levels of 60% or better.
* Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time.
* Securing all required contracts, paperwork and documentation as well as payments and fees as needed for attendees to participate in regular training and certification classes.
* Conducting and facilitating patient educational seminars as needed for trained practitioners on a monthly basis.
* Contributing to the development of the practice by assisting the Office Manager/Marketing position with email marketing, social media, referral cards and website information cards.
* Prospecting for new leads and identifying quality sales prospects from active leads.
* Attending marketing and sales events for prospects and current customers.
* Working with customers for sales referrals with new prospects.
* Updating all relevant sales activities in the Company's CRM system.
* Closing sales accurately and effectively each month to meet or exceed targets.
* Responding to all emails received from the customer and Biote employees and related vendors in a timely manner.
* Performing other related duties as required or requested.
As a District Manager, your background should include:
* Bachelor's degree
* Strong teamwork, communication (written and oral), client management, and interpersonal skills.
* Minimum of 3-5 years of sales experience in a business-to-business model, preferably medical device, diagnostics, and/or biotech.
* Strong work ethic and time management skills
* Ability to make effective and persuasive communications and technical presentations to physicians, management and/or large groups. Ability to thoroughly understand and communicate the attributes and qualities of Company products using professional selling and closing skills.
* Proficient in Microsoft Office suite and customer relationship management software.
* Ability to travel in order to do business, approximately 20% of the month.
* Scheduled hours are 40 to 50 hours per week Monday through Friday but may be extended as required to execute the tasks assigned.
* Valid driver's license issued by the state/province in which the individual resides and a good driving record is required.
* Home office capability is required with reliable high-speed internet access
Company Perks:
* Medical, Dental & Vision Insurance, Virtual Visits/Telemedicine
* Company Paid Life and AD&D Insurance
* 15 days of Paid Time Off and Company Holidays
* 401k with a 3% employer contribution
* Motus mileage program
* Other excellent health and wellness benefits in line with our business
If you're interested in this awesome opportunity, please apply today!
$75k-136k yearly est. Auto-Apply 35d ago
Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)
Maximus 4.3
Bowling Green, KY jobs
Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
• Identify emerging contact center trends and coordinate content updates to address urgent needs.
• Collaborate with client content teams to create, update, and review contact center-specific content.
• Serve as a subject matter expert for assigned customer agencies.
• Salesforce and SharePoint experience preferred.
• Call center knowledge and experience preferred.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
• Developing website content experience
• Self-motivated and able to work independently
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
65,000.00
Maximum Salary
$
85,200.00
$55k-65k yearly est. Easy Apply 5d ago
IS EPIC Application Analyst 3 - Willow/WAM (Hybrid)
Baylor Scott & White Health 4.5
Frankfort, KY jobs
**The EPIC Application Analyst III has the primary responsibility to configure and provide advanced functional and technical help for the specific application or set of applications to a variety of business and clinical users. In addition, you are accountable to join with end users to know about the workflow and its interdependencies and make corrective system adjustments or enhancements. This role is the central point of communication for an assigned set of users and coordinates all activities on behalf of the IS organization. This role also works with leaders to spearhead the process and project planning for the application module Epic Willow/WAM.**
**ESSENTIAL FUNCTIONS OF THE ROLE**
+ **Is the functional and technical Subject Matter Expert on the associated application and workflows.**
**·** **Provides good knowledge of the technology (application) and enterprise processes (integrated workflows) and unite closely with all associated teams to drive holistic patient perspective.**
**·** **Assists with the study recommendations for corrective actions and resolution of problems within the software application.**
**·** **Provides in-depth study and documentation of workflows, data collections, end-user report details and other technical issues associated with the application, with vendor and internal stakeholder consideration.**
**·** **Creates and execute test scripts for new system builds.**
**·** **Trains and mentor Application Analysts.**
**·** **Runs business partners and technical team to define, document, and review business system requirements to continuously improve organizational efficiency.**
**·** **Assists IS managers and work with various teams to help them better know organizational policies, procedures and business operations, and to translate those needs into specialized application specifications.**
**·** **Solves problems by studying business issues /requirements, studying both data and workflows and synthesizing key messages.**
**KEY SUCCESS FACTORS**
+ **Extensive Epic application knowledge to build, test, help and train.**
+ **Ability to work well in team environments.**
+ **Proficient with word processing, spreadsheet, and email software applications.**
+ **Demonstrates customer-oriented service excellence principals.**
+ **Self-motivated leader who can identify and resolve issues, and advance personal knowledge.**
+ **Ability to execute complex tasks through organization and details driven approach.**
+ **Ability and experience knowledge end user workflow and owning the technical components of that workflow.**
+ **Demonstrates excellent relational communication skills, among facility customers and team members.**
+ **A quick learner of software and information technology, and motivated to learn new applications.**
+ **Experience in Hospital Business or Clinic environment preferred.**
**BENEFITS**
**Our competitive benefits package includes the following**
+ **Immediate eligibility for health and welfare benefits**
+ **401(k) savings plan with dollar-for-dollar match up to 5%**
+ **Tuition Reimbursement**
+ **PTO accrual beginning Day 1**
**Note: Benefits may vary based upon position type and/or level**
**QUALIFICATIONS**
+ EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
+ EXPERIENCE - 3 Years of Experience
+ CERTIFICATION/LICENSE/REGISTRATION -
Epic Accreditation (EPICACRD)
Epic Certification (EPICCERT)
**CERTIFICATION/LICENSE/REGISTRATION**
+ **Epic Certification (EPICCERT) - Willow**
+ **Epic Certification (EPICCERT) - Willow Ambulatory**
+ **Epic Certification (EPICCERT) - Specialty Pharmacy**
**Hybrid expectation-** if local to DFW area- on-site 1x a week, in state of TX, on-site once a month, out of state candidate would need to come on-site 2x a year
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$57k-83k yearly est. 4d ago
Interventional Radiologist - Radiology Alliance
Radiology Partners 4.3
Bowling Green, KY jobs
Radiology Partners is seeking an Interventional Radiologist for its practice in Bowling Green, KY. Details for this position include: * Full-time Partnership Track option: Monday - Friday 7:30 a.m. - 5:00 p.m.; 210 shifts total annually with 10 remote Dx weekends; Dx Call - approximately 1 overnight call shift every 3 weeks (only going in for emergencies)
* Part-time Partner and Associate Physician options also available
* Experience with PICC lines, paracentesis, thoracentesis, core biopsies, fine needle aspirations, thyroid biopsies, lumbar puncture, myelograms, arthrograms, abscess drainage, nephrostomy and biliary tube placement, and fluoroscopy procedures
* A plus if experienced with kyphoplasty, vertebroplasty, and pain management procedures such as epidural steroid injections
* 8-10 patient facing cases in a normal day
* Subspecialty help available with dedicated readers for MSK, Neuro, & Peds cases with complexity beyond general skillsets
Full-time median partner compensation. All opportunities come with incentive bonus options. Full-time employees are also eligible for a generous commencement bonus and a comprehensive benefits package. This includes immediate vesting in a 401(k) profit-sharing plan, substantial time off, as well as health, life, disability, and malpractice insurance coverage. Additionally, we offer an internal moonlighting program with exceptional flexibility, enabling radiologists to work remotely from home as much or as little as they choose.
LOCAL PRACTICE AND COMMUNITY OVERVIEW
Radiology Partners covers 13 hospitals and 17 imaging centers across Middle Tennessee and Southern Kentucky. Our collaborative approach ensures outstanding patient care through shared resources and staffing, while also providing incoming provider candidates the flexibility to customize their roles to match their personal goals and preferences. Joining this team means becoming part of a well-supported, physician-led, and highly collegial group!
Located 60 miles north of Nashville and 110 miles south of Louisville, Bowling Green is the third-most populous city in the state of Kentucky after Louisville and Lexington. One of the most interesting and vibrant cities in the Bluegrass State of Kentucky, Bowling Green has a lot to offer its residents. From an urban nature reserve in the center of the city to the historic downtown square, the city offers a medley of exploration activities. Sports fans in Bowling Green can follow the Western Kentucky University Hilltopper teams or are also just a short drive away from Nashville where they can catch a pro game. Families also love the affordability of Bowling Green with a great variety of lodging and dining options to satisfy a budget-friendly getaway or a special occasion splurge.
TriStar Greenview Regional Hospital is a 211-bed facility serving Southern Kentucky and surrounding areas. Recognized by the Joint Commission as a Top Performer on Key Quality Measures, TriStar Greenview is a national leader in providing quality healthcare. TriStar Greenview offers emergency care, cardiology, orthopedics, neurology, and surgical services. Home of Kentucky's first CardioMEMS HF System, TriStar Greenview provides state-of-the-art cardiac care to patients managing heart failure. The facility is also an Accredited Chest Pain Center and a Certified Primary Stroke Center.
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
* Fellows and Residents welcome to apply
* Candidates must be a Doctor of Medicine or Osteopathy, and residency trained in the practice of Diagnostic Radiology
* Completion of a post-residency fellowship or integrated residency training in vascular interventional radiology
* Board certified/eligible by the American Board of Radiology or the American Osteopathic Board of Radiology
* Licensed in or have the ability to be licensed in the state of TN and KY
COMPENSATION:
The salary range for this position is $600,00-$900,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
FOR MORE INFORMATION OR TO APPLY:
For inquiries about this position, please contact Adam Meyer at ************************** or ************
RADIOLOGY PARTNERS OVERVIEW
Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
Radiology Partners participates in E-verify.
Beware of Fraudulent Messages: Radiology Partners will never request payment, banking, financial or personal information such as a driver's license in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please notify our Recruiting Team at **************************.
$600 weekly 17d ago
Director of Reimbursement
Trilogy Health Services 4.6
Louisville, KY jobs
JOIN TEAM TRILOGY Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.
POSITION OVERVIEW
Job Summary
The Director of Reimbursement is responsible for overseeing Medicare and Medicaid reimbursement for a multi-state skilled nursing facility (SNF) organization, with a focus on cost report preparation, submission, and audit defense. This role ensures compliance with federal and state-specific regulations in Indiana, Ohio, Michigan, and Wisconsin, and supports financial strategies to optimize reimbursement and maintain regulatory compliance.
Roles and Responsibilities
* Manages the Reimbursement Team to prepare and submit accurate Medicare and Medicaid cost reports for SNFs in Indiana, Ohio, Michigan, and Wisconsin.
* Ensures compliance with CMS Form 2540-10 and each state's Medicaid cost reporting requirements.
* Possesses working knowledge of CMS 15-1 and state-specific Medicaid reimbursement manuals.
* Leads audit responses and manages appeals with state agencies and CMS intermediaries.
* Analyzes cost report data to identify trends, risks, and reimbursement opportunities.
* Collaborates with facility administrators, clinical teams, and finance staff to ensure accurate data collection and reporting.
* Monitors regulatory changes and communicates financial implications to leadership.
* Maintains documentation and internal controls to support audit readiness.
* Provides training and guidance to internal team on reimbursement and cost reporting.
* Other duties as assigned.
Qualifications
Education: Bachelor Degree
Experience: 5-8 years
Licenses and Certifications
CPA certification preferred
2 years of Management Experience required
Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.
LOCATION
US-KY-Louisville
Trilogy Health Services
303 N. Hurstbourne Parkway
Louisville
KY
BENEFITS
* Competitive salaries and weekly pay
* 401(k) Company Match
* Mental Health Support Program
* Student Loan Repayment and Tuition Reimbursement
* Health, vision, dental & life insurance kick in on the first of the month after your start date
* First time homebuyers' program
* HSA/FSA
* And so much more!
LIFE AT TRILOGY
Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged.
Flexibility is what you want, and flexibility is what you'll get.
Come into the office because you want to - not because you have to. At Trilogy, we're proud to embrace a hybrid work environment that allows you both the convenience of working from home and the flexibility of meeting with your co-workers in person. With collaborative workspaces, rotating cubicles, and meditation areas, our freshly renovated Home Office will accommodate the working style that works best for you.
Six months of training, orientation, and fun!
We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.
ABOUT TRILOGY HEALTH SERVICES
As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.
FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.
Job Summary
The Director of Reimbursement is responsible for overseeing Medicare and Medicaid reimbursement for a multi-state skilled nursing facility (SNF) organization, with a focus on cost report preparation, submission, and audit defense. This role ensures compliance with federal and state-specific regulations in Indiana, Ohio, Michigan, and Wisconsin, and supports financial strategies to optimize reimbursement and maintain regulatory compliance.
Roles and Responsibilities
* Manages the Reimbursement Team to prepare and submit accurate Medicare and Medicaid cost reports for SNFs in Indiana, Ohio, Michigan, and Wisconsin.
* Ensures compliance with CMS Form 2540-10 and each state's Medicaid cost reporting requirements.
* Possesses working knowledge of CMS 15-1 and state-specific Medicaid reimbursement manuals.
* Leads audit responses and manages appeals with state agencies and CMS intermediaries.
* Analyzes cost report data to identify trends, risks, and reimbursement opportunities.
* Collaborates with facility administrators, clinical teams, and finance staff to ensure accurate data collection and reporting.
* Monitors regulatory changes and communicates financial implications to leadership.
* Maintains documentation and internal controls to support audit readiness.
* Provides training and guidance to internal team on reimbursement and cost reporting.
* Other duties as assigned.
Qualifications
Education: Bachelor Degree
Experience: 5-8 years
Licenses and Certifications
CPA certification preferred
2 years of Management Experience required
Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.
Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.
$60k-108k yearly est. Auto-Apply 9d ago
IS Internal Auditor
Trilogy Health Services 4.6
Louisville, KY jobs
JOIN TEAM TRILOGY Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.
POSITION OVERVIEW
Job Summary
Serves as a key liaison between IT, audit, and business teams to execute SOX 404B testing and operational IT audits. Evaluates IT controls, identifies risks, and supports remediation efforts while ensuring compliance with HIPAA, NIST, and other regulatory standards.
Roles and Responsibilities
* Acts as the primary liaison between IT, IS, external audit, and business/IT application control owners to ensure effective communication and collaboration.
* Executes SOX 404B testing over IT General Controls (ITGC), IT application controls (ITAC), and key cybersecurity controls across financially relevant systems.
* Plans and performs walkthroughs, defines populations, selects samples, evaluates configurations/parameters, reperforms automated control logic, and assesses exceptions to support auditor reliance.
* Leads and executes non-SOX operational IT audits- plan and perform routine monitoring and testing of critical IT systems
* Identifies control deficiencies and risks, recommends mitigation strategies in partnership with control owners, and follows up on remediation.
* Prepares clear, concise audit reports and present findings to management, routinely tracks audit projects, resource hours, and progress against plan; analyzes trends and outcomes; and provide reporting to support forecasting and continuous improvement of the audit plan.
* Supports the design and implementation of automated solutions for recurring audit and monitoring activities.
* Provides advanced data and reporting support to the audit team-assist with extracting system reports, structuring large datasets, and performing complex analyses (e.g., building dynamic pivot tables, reconciling data across sources, and executing comparative reviews) to enable efficient testing and insightful conclusions.
* Participates in annual IT risk assessments and consult with stakeholders in development of the IT audit plan.
* Assesses compliance with internal IT policies, regulatory requirements and industry standards, including HIPAA, NIST, and state-specific guidance.
* Reviews third-party and vendor risk management practices, including evaluating SOC 1 and SOC 2 reports, testing key controls, assessing subservice organizations, and mapping Complementary User Entity Controls (CUECs) to internal processes to ensure comprehensive coverage and compliance.
* Audits data privacy and governance practices, including encryption and data lifecycle management.
* Evaluates and participates in disaster recovery, business continuity, and incident response plans.
* Consults with internal teams on process and control development, quality improvement, and remediation activities.
* Monitors industry trends and emerging technologies to proactively identify risks, recommend improvements, and provide guidance and training to team members and control owners on relevant updates and best practices.
* Other duties as assigned.
Qualifications
Education: Bachelor Degree
Experience: 3-5 years
Licenses and Certifications
Certified Information Systems Auditor (CISA) strongly preferred.
Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.
LOCATION
US-KY-Louisville
Trilogy Health Services
303 N. Hurstbourne Parkway
Louisville
KY
BENEFITS
* Competitive salaries and weekly pay
* 401(k) Company Match
* Mental Health Support Program
* Student Loan Repayment and Tuition Reimbursement
* Health, vision, dental & life insurance kick in on the first of the month after your start date
* First time homebuyers' program
* HSA/FSA
* And so much more!
TEXT A RECRUITER
Lauren **************
LIFE AT TRILOGY
Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged.
Flexibility is what you want, and flexibility is what you'll get.
Come into the office because you want to - not because you have to. At Trilogy, we're proud to embrace a hybrid work environment that allows you both the convenience of working from home and the flexibility of meeting with your co-workers in person. With collaborative workspaces, rotating cubicles, and meditation areas, our freshly renovated Home Office will accommodate the working style that works best for you.
Six months of training, orientation, and fun!
We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.
ABOUT TRILOGY HEALTH SERVICES
As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.
FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.
Job Summary
Serves as a key liaison between IT, audit, and business teams to execute SOX 404B testing and operational IT audits. Evaluates IT controls, identifies risks, and supports remediation efforts while ensuring compliance with HIPAA, NIST, and other regulatory standards.
Roles and Responsibilities
* Acts as the primary liaison between IT, IS, external audit, and business/IT application control owners to ensure effective communication and collaboration.
* Executes SOX 404B testing over IT General Controls (ITGC), IT application controls (ITAC), and key cybersecurity controls across financially relevant systems.
* Plans and performs walkthroughs, defines populations, selects samples, evaluates configurations/parameters, reperforms automated control logic, and assesses exceptions to support auditor reliance.
* Leads and executes non-SOX operational IT audits- plan and perform routine monitoring and testing of critical IT systems
* Identifies control deficiencies and risks, recommends mitigation strategies in partnership with control owners, and follows up on remediation.
* Prepares clear, concise audit reports and present findings to management, routinely tracks audit projects, resource hours, and progress against plan; analyzes trends and outcomes; and provide reporting to support forecasting and continuous improvement of the audit plan.
* Supports the design and implementation of automated solutions for recurring audit and monitoring activities.
* Provides advanced data and reporting support to the audit team-assist with extracting system reports, structuring large datasets, and performing complex analyses (e.g., building dynamic pivot tables, reconciling data across sources, and executing comparative reviews) to enable efficient testing and insightful conclusions.
* Participates in annual IT risk assessments and consult with stakeholders in development of the IT audit plan.
* Assesses compliance with internal IT policies, regulatory requirements and industry standards, including HIPAA, NIST, and state-specific guidance.
* Reviews third-party and vendor risk management practices, including evaluating SOC 1 and SOC 2 reports, testing key controls, assessing subservice organizations, and mapping Complementary User Entity Controls (CUECs) to internal processes to ensure comprehensive coverage and compliance.
* Audits data privacy and governance practices, including encryption and data lifecycle management.
* Evaluates and participates in disaster recovery, business continuity, and incident response plans.
* Consults with internal teams on process and control development, quality improvement, and remediation activities.
* Monitors industry trends and emerging technologies to proactively identify risks, recommend improvements, and provide guidance and training to team members and control owners on relevant updates and best practices.
* Other duties as assigned.
Qualifications
Education: Bachelor Degree
Experience: 3-5 years
Licenses and Certifications
Certified Information Systems Auditor (CISA) strongly preferred.
Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.
Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.
$53k-64k yearly est. Auto-Apply 9d ago
Contact Center Patient Care Representative
Orthocincy 4.0
Edgewood, KY jobs
**Join our dynamic team as a frontline patient care representative who interacts with our patients to provide exceptional and compassionate patient care! The patient care representative may have the option to work remotely after an introductory training period.
General Job Summary: Vital to the success of our organization with providing OrthoCincy patients and all other callers a premier Ortho experience while focusing on their individual needs.
Essential Job Functions:
Schedules appointments for patients either by phone when they call in, through the company website or when requested from the clinic via computerized message system.
Uses computerized system to match physician/clinician availability with patients' preferences in terms of date and time.
Ability to handle a high volume of incoming calls, while maintaining a high standard of productivity, efficiency and accuracy while working under pressure.
Must be able to respond to various inquiries made by patients, hospitals, insurance companies, as well as other medical entities.
Engaging in active listening with all callers, while acting as a contact point person between patients, providers and staff.
Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Updates physicians/clinicians or medical assistants.
Ensures that updates (e.g. cancellations or additions) are input daily into master schedule.
Send requests to clinic for prescription refills and follow up with patients on messages from clinic via computerized message system.
Establish and maintain effective working relationships with patients, providers, co-workers, and the public.
Maintaining a calm, pleasant and compassionate tone while being able to diffuse tense situations.
Follows HIPAA regulations.
Perform other duties necessary or in the best interest of the department/organization.
Requirements
Education/Experience: High school diploma. Minimum one year experience in a medical practice and/or position encouraged. Experience in a high volume call center a plus.
Other Requirements: Schedules will change as department needs change.
Performance Requirements:
Knowledge:
Knowledge of OrthoCincy's Mission, Vision and Values.
Knowledge of medical practice protocols related to scheduling appointments.
Knowledge of anatomy and medical terminology.
Knowledge of computerized scheduling systems.
Knowledge of customer service principles and techniques.
Knowledge of OSHA and safety standards.
Skills:
Skill in communicating effectively with providers, employees, customers and patients.
Skill in maintaining appointment schedule via computerized means.
Effective in critical thinking skills.
Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages.
Abilities:
Ability to multi-task effectively
Ability to communicate calmly and clearly
Ability to analyze situations and respond appropriately.
Ability to alternate between multiple computer systems in a timely manner.
Equipment Operated: Standard office equipment.
Work Environment: Standard call center workstation.
Mental/Physical Requirements: Involves sitting and viewing a computer monitor 90% of the work day. Must be able to remain focused and attentive without distractions (i.e. personal devices).
$30k-36k yearly est. 58d ago
Director of Proposal Management (US State & Local Health and Human Services)
Maximus 4.3
Bowling Green, KY jobs
Description & Requirements Maximus is thrilled to announce an opportunity for a Director of Proposal Management. The primary responsibility of this role is to manage a team including executives to plan and deliver responsive and compelling proposals to a wide range of State & Local Government clients throughout the U.S. Coach other Proposal Managers as needed or assigned.
This position manages the full proposal development lifecycle including RFP analysis, proposal management plans, schedules, content reviews ensuring 100% compliant responses, conducting color reviews, and working with production through delivery, as well as post submission client requests. Requires the ability to lead a team of proposal managers and/or work with persons in various roles to create the bid strategy, messaging, value propositions, competitive blocks/traps, and other elements of response writing to produce a compelling, winning proposal.
No direct reports.
This is a fully remote role with approximately 10% travel. Mileage is reimbursed at the federal rate.
Why Maximus?
- • Competitive Compensation - Bonuses based on performance.
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy Unlimited Time Off, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Lead and manage the proposal development process from pre-RFP to post-submission activities.
- Analyze and interpret request for proposals (RFPs), request for quotations (RFQs), and invitation for bids (IFBs) to determine requirements and strategy.
- Develop proposal strategies that result in high-quality, compliant, and compelling proposals.
- Conduct comprehensive research to gather relevant information and insights for proposal content.
- Develop content for executive summaries and other key sections that highlight the company's strengths and capabilities.
- Write, revise, and edit proposal drafts, ensuring clarity, accuracy, and compliance with client requirements.
- Manage proposal timelines and ensure all deadlines are met.
- Review and incorporate feedback from stakeholders to improve proposal quality.
- Participate in client meetings and presentations to support proposal discussions.
- Manages multiple large scale and complex projects from pre-release or release from start-up through implementation, and through submission completion including post submission client requests including post submission client requests
- Conduct research and analyze government solicitations to determine requirements; client strategy and goals; research past similar projects for similarities and challenges; understand competitive challenges; and current Client specifications and requirements to develop a 100% compliant structure, including but not limited to internal development strategy to meet business goals, win strategy, and messaging.
- Design, communicate, and implement an operational plan for completing the project; prepare and manage each project milestone kick-offs and debriefs; monitor progress and performance against the project plan.
- Performs administrative tasks including but not limited to: managing SharePoint security; document management; client amended change management updates to plans; coordinating forms and authority matrix signature processes; tracking and reporting of progress.
- Conducts regularly scheduled and ad hoc meetings with cross-departmental teams including executives to set priorities, address issues and minimize delays to meet project milestones. Anticipate roadblocks and potential risks of meeting strategy and/or milestone targets and work with various stakeholders to mitigate impacts, set and mutually agree on plans for additional tasks and resource assignments as required, integrate into operational plan and continue to monitor to completion.
- Understands clients objectives, internal business goals, and assist in providing guidance and coaching to subject matter experts, proposal writers with Writing Lead collaboration, graphic artists, and other roles providing developmental support
- Collaborate with cross-functional teams including sales, marketing, technical experts, executives, and other roles to gain consensus on strategies; discuss conceptual visuals to represent complicated technical processes and workflows; and gather necessary information to develop comprehensive proposals.
- Provides technical and analytical guidance to the project team; analyzes stakeholder feedback and incorporates to improve proposal quality; verify and improve alignment with bid strategy, highlight the company's strengths and capabilities, and ensure all client specifications including addendums are met.
- Provides coaching and mentoring of other Project Managers in how to better influence and motivate stakeholders, improve communication and management tactics, and strengthen skills and implementation of best practices.
- Works with stakeholders including executives to better understand solutions and competition, analyze lessons learned and after-action analyses, to be in position to recommend stronger strategies, potential process or workflow changes; assist in planning and implement changes; and, in building and establishing strong collaborative relationships cross-departmental, and with external third-party surge support organizations.
Minimum Requirements
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
- 10+ years of experience as a Proposal Manager for State and Local Government solicitations
- Proven experience leading cross-departmental teams with a focus on cost-efficient operations without compromising quality
- Excellent written and verbal communication skills
- Exceptional ability to manage multiple, highly detailed projects and tasks simultaneously
- Advanced proficiency in Microsoft Office Suite, including SharePoint, Word, PowerPoint, and Excel
- Experience managing the full proposal lifecycle, including RFP analysis, strategy development, compliance reviews, color team reviews, production, and delivery
- Ability to collaborate effectively with executives, SMEs, proposal writers, and cross-functional partners
- Strong understanding of competitive analysis, strategic messaging, value proposition development, and positioning
- Familiarity with proposal development methodologies (e.g., Shipley, APMP best practices)
- APMP certification (Foundation, Practitioner, or Professional) is a plus
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
165,000.00
Maximum Salary
$
185,000.00
Ever-Hiring Role - Applicants Are Always Welcome to Apply
Total Life is continuously seeking passionate and qualified clinicians to join our team. If you're interested in supporting healthier aging and making a lasting impact through compassionate, evidence-based care, we encourage you to apply today.
About Us:
Total Life is on a mission to support healthier aging and combat mental health issues by making quality, affordable emotional support services easily accessible. We are a behavioral health company solely committed to serving healthier aging by taking an evidence-based approach to mental health and aging.
About This Opportunity:
Total Life is currently seeking a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, Licensed Professional Counselor, or Licensed Mental Health Counselor in the state of Kentucky to provide virtual individual and/or group therapy for clients experiencing anxiety, depression, grief, loneliness, life transitions, and pain/medication management. This is an opportunity to work in a thriving, supportive environment with room for growth, extra income, and flexible scheduling, all while completely remote.
Primary Responsibilities:
Provide engaging and effective virtual therapy (individual and/or group)
Apply evidence-based approaches to help clients thrive.
Leverage your clinical experience and actively work with clients to accelerate your professional growth
Focus in the area of healthier aging with a compassionate, expert team dedicated to supporting you and your journey
Requirements
Our Requirements:
Valid LCSW, LMFT, LPC, LMHC licensing in Kentucky
Minimum of 2 years post-licensure clinical experience delivering psychotherapy.
Experience with CBT, DBT and other evidence-based methods.
Proof of professional liability insurance ($1,000,000 claim limit / $3,000,000 aggregate) or willingness to obtain prior to hire.
Active NPI number.
Comfortable with technology and delivering teletherapy.
Minimum availability of 10 hours per week.
Existing Medicare credentialing and CAQH setup are a plus.
Ability to pass a criminal background check.
Even if you don't meet every requirement, we encourage you to apply-we're excited to meet passionate clinicians ready to make a difference!
What Will Set You Apart:
Licensed in multiple states
Availability of 20+ hours per week
Benefits
Compensation & Benefits:
$55-70 per session, based on experience and credentials.
1099 independent contractor role
Opportunities for professional growth and additional income.
Work fully remote with a supportive team.
Schedule:
Flexible part-time or full-time positions available
Flexible availability (weekday or weekend options).
How to Apply:
Please attach your resume highlighting your professional experience.
Our Commitment:
Total Life is proud to be an equal opportunity employer. We value diversity, inclusion, and respect, ensuring a workplace free from discrimination and harassment.
$40k-63k yearly est. Auto-Apply 60d+ ago
Healthcare Call Center Representative Scheduler
BHS 4.3
Louisville, KY jobs
Baptist Health Medical Group is looking for a Medical Call Center Rep. (Scheduler) to join our team at our Patient Connection Hub.
This is the job you've been waiting for! In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state-of-the-art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical Group providers across the state to schedule appointments, complete referrals, retrieve medical records, and provide other services. The hub is a one-stop experience designed to streamline patient and provider communication.
1st shift hours
Paid training
Position will be transitioning to Work-from-Home after set criteria has been met
This position is for the Patient Connection Hub located at 1901 Campus Pl, Jeffersontown, KY 40299.
Position Responsibilities
Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
Indexes medical records according to defined processes.
Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
Demonstrates strong telephone communication and etiquette skills.
Maintain composure during moments of stress and maintain a helpful disposition at all times.
Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
Minimum Education, Training, and Experience Required
High School Diploma or equivalent.
Strong computer skills.
Strong research and problem-solving abilities.
Must be able to successfully pass a thorough background check and drug screen.
Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
Preferred Skills
Prior medical office experience or prior call center experience
Prior experience in pre-registration and/or scheduling
call center, customer service
Work Experience
Education
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an
Equal Employment Opportunity
employer.
$23k-30k yearly est. Auto-Apply 60d+ ago
Case Builder Auditor - Veterans Evaluation Services
Maximus 4.3
Louisville, KY jobs
Description & Requirements Maximus is currently hiring for a Case Builder Auditor to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Case Builder Auditor is responsible for reviewing Disability Benefits Questionnaires ("DBQs") built by Case Builders on the "Build Team" so that Veterans may be evaluated on behalf of the Department of Veterans Affairs (the "VA"). Auditors are responsible for providing guidance and instructions to Case Builders with questions on VA specific build criteria and also second reviews and audit cases built to ensure builds meet VA specific build criteria for VBA exams. An Auditor works closely with the of Auditors and Builders, as well as with the Case Builder Manager, to maintain a respectful, positive, and high sense of urgency work environment and to make sure the Case Building Department is producing the highest quality exams possible.
Due to contract requirements, only US Citizens or Green Card holders can be considered for this opportunity.
Essential Duties and Responsibilities:
- Enter any missed build information into the software for the doctor to be able to utilize during and after the appointment.
- Ensure providers have the necessary documentation and medical records to properly evaluate Veterans.
- Research medical conditions and new information when necessary in order to assist builders with any case questions during the build process.
- Identify and confirm that all relevant worksheets and diagnostics were added during the build process as requested by the VA.
- Track Case Builder (CB) errors and monitor progress of assigned builders through weekly audit reports and master error log.
- Communicate with CB supervisors when patterns of concern regarding quality and production are identified.
- Communicate with other departments to share relevant information when necessary in order to best complete the case.
- Thoroughly checks over and approves Case Builder's work when in audit, to make sure the build is sufficient.
- Complete audits as assigned by Supervisor or Case Building Management.
- Assists with clarification response (CR) updates when a CB on the build team is out of office.
- Complete one-on-one conferencing with assigned Case Builders to review error trends and provide build feedback with the goal of improving assigned Case Builder quality.
- Responds promptly and appropriately to messages from supervisors, co- workers, and other departments.
Please note upon hire, Veterans Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment.
Home Office Requirements using Maximus-Provided Equipment:
- Internet speed of 20 mbps or higher required (you can test this by going to ******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and your are required to remain at your designated home location for all work activities.
Minimum Requirements
- High school graduate or GED required.
- Minimum of 2 years of related experience.
- Minimum of 1 year of Case Building experience, to include high productivity and low error percentage, during time as a Case Builder.
- 2 or more years previous Case Building experience is strongly preferred.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
26.45
Maximum Salary
$
35.35