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Barista, manager skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical barista, manager skills. We ranked the top skills for barista, managers based on the percentage of resumes they appeared on. For example, 28.3% of barista, manager resumes contained customer service as a skill. Continue reading to find out what skills a barista, manager needs to be successful in the workplace.

15 barista, manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how barista, managers use customer service:
  • Concentrated on customer service and satisfaction*Opening and closing procedures and managerial responsibilities*Full knowledge of all beverages and food preparation*Train and oversee staff
  • Manage interpersonal relations between employees; Handle customer complaints and empower employees to give consistently excellent customer service.

2. Coffee Shop

Here's how barista, managers use coffee shop:
  • Position: Manager/Supervisor/BaristaI Operated & Managed the Coffee Shop.
  • Managed coffee shop located inside supermarket.

3. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how barista, managers use bank deposits:
  • Managed finances including bank deposits.
  • Prepared specialty coffee drinks, maintained inventory and ordering, prepared bank deposits and maintained and balanced cash drawer.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how barista, managers use payroll:
  • Calculate Payroll and Tip hours for employees, Scheduling, weekly ordering and inventory, creating food-items, training new staff.
  • Assisted Program Director in processing invoices, maintaining, financial records, processing payroll hours, and staff training.

5. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how barista, managers use pos:
  • Service guests in Counter service style restaurant utilizing Aloha POS systems.
  • Reconcile cash drawer and search for shortages using the POS system.

6. Espresso Machine

Here's how barista, managers use espresso machine:
  • Operated all equipment including, but not limited to coffee makers, espresso machines, brewers, dispensers, and blenders.
  • Shift responsibilities include taking and preparing orders, cash register, care of espresso machine and other equipment.

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7. Caf

Here's how barista, managers use caf:
  • Maintained school store attached to caf ; responsible for stocking and receiving deliveries.
  • Developed, managed and maintained coffee/espresso caf and bakery.

8. Espresso Drinks

Here's how barista, managers use espresso drinks:
  • Prepare and serve hot and cold beverages, such as coffee, espresso drinks, and teas.
  • Perform cashier duties, bake pastries, make espresso drinks and complete janitorial tasks.

9. Customer Complaints

Here's how barista, managers use customer complaints:
  • Handled any customer complaints and defused all frustrated customers.
  • Delegated customer complaints and created resolutions.

10. Food Preparation

Here's how barista, managers use food preparation:
  • Prepare specialty coffees/teas according to specific orders and occasional food preparation.
  • Prepare foods according to an objective standard following required state food preparation laws.

11. Customer Orders

Here's how barista, managers use customer orders:
  • Prepare a variety of foods according to customer orders or supervisors instructions while following approved procedures.
  • Prepared drinks and simple foods according to customer orders, ensuring a high standard.

12. Drink Orders

Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Here's how barista, managers use drink orders:
  • Receive and prepare drink orders to customers satisfaction while maintain quality standards and formulas.
  • Process drink orders that range from basic to complex quickly and efficiently.

13. Smoothies

Here's how barista, managers use smoothies:
  • Specialized in making a variety of coffee, smoothies, and tea drinks.
  • Pull espresso shots, make pour over coffees, and smoothies.

14. Specialty Coffee Beverages

Here's how barista, managers use specialty coffee beverages:
  • Memorized recipes for all specialty coffee beverages and seasonal offerings including those online created by customers.
  • Prepared specialty coffee beverages and ensured excellent quality as well as customer service.

15. Specialty Coffee Drinks

Here's how barista, managers use specialty coffee drinks:
  • Created specialty coffee drinks within a fast-pased, friendly environment.
  • Provided a first-rate customer service experience by producing excellent specialty coffee drinks.
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List of barista, manager skills to add to your resume

Barista, manager skills

The most important skills for a barista, manager resume and required skills for a barista, manager to have include:

  • Customer Service
  • Coffee Shop
  • Bank Deposits
  • Payroll
  • POS
  • Espresso Machine
  • Caf
  • Espresso Drinks
  • Customer Complaints
  • Food Preparation
  • Customer Orders
  • Drink Orders
  • Smoothies
  • Specialty Coffee Beverages
  • Specialty Coffee Drinks
  • Inventory Control
  • Sales Reports
  • Customer Inquiries
  • Inventory Management
  • Product Inventory
  • Food Service
  • Store Operations
  • Safety Regulations
  • Quality Customer Service
  • Roasting
  • Conflict Resolution
  • Product Orders
  • Food Orders
  • Facebook
  • Customer Relations
  • Latte Art
  • Retail Products
  • Taking Inventory
  • Ice Cream
  • Cash Drawers
  • Employee Scheduling
  • Food Products
  • Health Code
  • Credit Card
  • Drink Recipes
  • Sanitation Guidelines
  • Starbucks
  • Drink Preparation

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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