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Barista/shift leader skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical barista/shift leader skills. We ranked the top skills for barista/shift leaders based on the percentage of resumes they appeared on. For example, 14.4% of barista/shift leader resumes contained customer service as a skill. Continue reading to find out what skills a barista/shift leader needs to be successful in the workplace.

15 barista/shift leader skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how barista/shift leaders use customer service:
  • Excelled at customer service skills and interactions by creating numerous relationships with customers and coworkers alike.
  • Assisted and trained cashier provided excellent customer service problem solving and daily cash balancing operations.

2. Cleanliness

Here's how barista/shift leaders use cleanliness:
  • Maintained cleanliness and organization of coffee station.
  • Maintained coffee bar cleanliness at all times, including cleaning seating areas, maintaining the condiment bar, and removing trash.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how barista/shift leaders use pos:
  • Processed information/ merchandise through POS register system.
  • Build the customer base by twenty percent by incorporating SEDEXO meal plans for the local college into our POS systems.

4. Food Preparation

Here's how barista/shift leaders use food preparation:
  • Trained in general food preparation techniques including handling a deli slicer.
  • Shift leader training, food preparation and Barista.

5. BARS

Here's how barista/shift leaders use bars:
  • Make homemade chocolate bars using a tempering machine
  • Cleaned bars, work areas, and tables.

6. Cash Handling

Here's how barista/shift leaders use cash handling:
  • Worked with the manager to create schedules, handle deliveries and orders, processed bank deposits and all cash handling.
  • Cashier, cash handling, credit card handling and end of the day cash/credit detailed reports and settlement.

7. Customer Satisfaction

Here's how barista/shift leaders use customer satisfaction:
  • Provided timely legendary service and maintained positive satisfied customer satisfaction.
  • Ensured customer satisfaction using careful oversight of daily operations

8. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how barista/shift leaders use credit card:
  • Handle cash and make change; process credit cards; open, close and balance drawers.
  • Receive payment through cash, credit card or Starbucks rewards cards and points.

9. Espresso Machine

Here's how barista/shift leaders use espresso machine:
  • Operate cash register and espresso machine
  • Trained to dial in the espresso machine and make drinks that satisfy both the customers and the requirements of the company.

10. Coffee Shop

Here's how barista/shift leaders use coffee shop:
  • Gained entrepreneurial insight into small business management across a range of operating coffee shops.
  • Schedule, train, supervise shifts for corporate coffee shop.

11. Customer Complaints

Here's how barista/shift leaders use customer complaints:
  • Processed customer returns and resolved customer complaints.
  • Interacted and addressed customer complaints.

12. Inventory Control

Here's how barista/shift leaders use inventory control:
  • Stocked and rotated inventory regularly, managed inventory control and had some experience in marketing.
  • Controlled product PAR levels and inventory control items.

13. Clean Environment

Here's how barista/shift leaders use clean environment:
  • Maintained a clean environment and performed basic inventory management.
  • Maintained a professional and clean environment while working swiftly and under great pressure.

14. Customer Orders

Here's how barista/shift leaders use customer orders:
  • Fulfilled customer orders with efficiency and excellence.
  • Take customer orders and convey them to other employees for preparation, should another employee be scheduled to work alongside me.

15. Store Operations

Here's how barista/shift leaders use store operations:
  • Managed store operations, large volumes of customers, and employee relations.
  • Assist store manager in executing store operations during scheduled shifts.
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List of barista/shift leader skills to add to your resume

Barista/shift leader skills

The most important skills for a barista/shift leader resume and required skills for a barista/shift leader to have include:

  • Customer Service
  • Cleanliness
  • POS
  • Food Preparation
  • BARS
  • Cash Handling
  • Customer Satisfaction
  • Credit Card
  • Espresso Machine
  • Coffee Shop
  • Customer Complaints
  • Inventory Control
  • Clean Environment
  • Customer Orders
  • Store Operations
  • Espresso Drinks
  • Guest Service
  • Customer Relations
  • Smoothies
  • Product Knowledge
  • Cash Drawers
  • Starbucks
  • Bank Deposits
  • Specialty Coffee Beverages
  • Brew
  • Food Products
  • Display Cases
  • Food Orders
  • Credit Transactions
  • Safety Standards
  • Drink Orders
  • Presentation Standards
  • Quality Customer Service
  • Conflict Resolution
  • Cash Registers
  • Retail Products
  • Leadership
  • Inventory Management
  • Sanitation Guidelines
  • Store Training
  • Specialty Coffee Drinks
  • Dishwashers
  • Coffee Blend
  • Cold Beverages
  • Drink Recipes
  • Drink Preparation
  • Hot Beverages
  • Cash Control
  • Operational Policies

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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