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Barista, supervisor skills for your resume and career
15 barista, supervisor skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Deliver exceptional customer service through effective leadership and enthusiasm to create a positive and engaging store environment.
- Provided friendly customer service while interacting with customers and preparing food and beverage items.
2. Coffee Shop
- Shift supervisor responsible for managing the day-to-day fast paced environment of a downtown coffee shop.
- Operated a Coffee Shop in a fast paced resort that served coffee and pastries.
3. Cash Handling
- Followed cash handling procedures to accurately reflect daily operation balance.
- Processed payments, utilizing proper cash handling and safekeeping procedures.
4. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Worked on POS computer, took inventory, and placed wholesale orders for my department.
- Managed cash register, ?Restaurant Manager (POS), EFTPOS terminal and cash closings.
5. Cleanliness
- Opened/closed store, and maintained cleanliness and organization.
- Prepared espresso beverages and preserved cleanliness of store.
6. Safety Standards
- Trained new hires and ensured all food safety standards to my superior communication skills and time management were met.
- Maintained industry health and safety standards and ensured proper training of employees with policy and procedure to maintain standards.
7. Food Preparation
- Performed cashier duties, food preparation, and general management of the shop.
- Assisted new baristas in learning drinks and food preparation.
8. Customer Complaints
- Operate safe, cash registers and credit card machines and handle customer complaints or questions.
- Listened to and resolved all customer complaints regarding service, products and staff.
9. Customer Satisfaction
- Demonstrated a commitment to quality and attention to detail while assembling beverages and food products to achieve customer satisfaction.
- Ordered stock- Ensured customer satisfaction- Answered phone inquiries- Created Starbucks drinks- Performed cashiering duties- Cleaned work area- Book work
10. Coffee Drinks
- Prepared specialty coffee drinks, maintained and stocked display cases, received and put away food and inventory orders.
- Prepared and served Coffee drinks, beer and pastries, managed cash drawer, and trained employees.
11. Food Products
Food products are the types of various food items that are created and processed to be sold as a product. These products are consumed by humans for nourishment and are mostly processed and created in a huge factory. Tinned goods, milk, meat, etc are the most common food products, and they are not limited to any specific kind except tobacco, beers, and alcohol as they are not considered food products.
- Trained new employees regarding beverage recipes, proper handling of food products, and in being knowledgeable about store products.
- Supervised staff and oversaw production of high quality coffee and food products for the coffee house.
12. Presentation Standards
Presentation standard refers to the threshold defined or put in place by a given profession when dealing with matters concerning that area. The specific and organized principles or procedures that any institution offers to workers enable them to have acceptable conduct while performing their duties.
- Provided quality beverages and food products consistently for all customers by following all recipe and presentation standards and protocols.
- Prepare quality beverages in a timely matter and sustain exceptional customer satisfaction by adhering to all recipe and presentation standards.
13. Inventory Control
- Inventory control throughout the month and taking a monthly inventory.
- Handled weekly inventory control of orders of received goods.
14. Smoothies
- Pre-measured smoothies and latte ingredients while encouraging customers to be eco-friendly and bring in their reusable cup.
- Offered information about ingredients and supplements available with smoothies.
15. Roasting
- Assisted in roasting process for coffee beans, Ground and bagged coffee for wholesale/retail, packed and shipped orders for retail/wholesale.
- Demonstrated ability to use appliances and related tools, calibrate shot sizes, roasting and grinding coffee beans, as necessary.
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List of barista, supervisor skills to add to your resume
The most important skills for a barista, supervisor resume and required skills for a barista, supervisor to have include:
- Customer Service
- Coffee Shop
- Cash Handling
- POS
- Cleanliness
- Safety Standards
- Food Preparation
- Customer Complaints
- Customer Satisfaction
- Coffee Drinks
- Food Products
- Presentation Standards
- Inventory Control
- Smoothies
- Roasting
- Customer Orders
- RAN
- Store Operations
- Bank Deposits
- Caf
- Cash Drawers
- Credit Card Machines
- Product Knowledge
- Starbucks
- Retail Products
- Quality Customer Service
- Espresso Drinks
- Store Environment
- Cash Registers
- Upselling
- Inventory Management
- Retail Sales
- Drink Orders
- Coffee Beverages
- Specialty Drinks
- Leadership
- Health Code
- Cold Beverages
- Product Orders
- Inventory Counts
- Customer Issues
- Store Cleanliness
- Preparation Descriptions
- Store Policies
Updated January 8, 2025
