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Barnes & Noble overview

Industry
Bookselling
Revenue
Headquarters
Employees
15,557
Founded in
Website
Organization type
Public
Social media

Barnes & Noble is a retail company focusing on bookselling, educational products, and digital media services. Founded in 1886, this American company has become an industry leader with over 15,000 employees and an annual revenue of $3.6 billion. Headquartered in New York, NY, and run by current CEO Michael P. Huseby., Barnes & Noble operates brick-and-mortar stores across the country, providing a diverse range of literature and media.

The workforce at Barnes & Noble is characterized by an unusually diverse demographic background, with a majority of female employees and a significant representation of ethnic minorities. While the company boasts diversity in many areas, it does lack political variety, with a high proportion of Democratic Party members among its employees. Despite this, employee retention is strong, averaging 3.8 years. In terms of salary, Barnes & Noble employees earns a competitive wage for the retail industry, with an average of $28,774 per year.

Barnes & Noble's mission statement

To operate the best omni-channel specialty retail business in america, helping both our customers and booksellers reach their aspirations, while being a credit to the communities we serve.

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4.0/5

Barnes & Noble employee reviews

Based on 26 ratings

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Barnes & Noble employee reviews

Barnes & Noble employee reviews
4.0/5

Based on 26 ratings

Work at Barnes & Noble? Share your experience.
Employee reviews
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4.0
A zippia user wrote a review on Nov 2024
Pros of working at Barnes & Noble

I had a lot of fun, some locations are very family oriented.

Cons of working at Barnes & Noble

Always have a few coworkers that just aren't kind.

Barnes & Noble benefits

Honestly the discount and the community

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4.0
A zippia user wrote a review on Sep 2024
Pros of working at Barnes & Noble

I have a great work environment at my current location. Minimal stress.

Cons of working at Barnes & Noble

Low salary

How does your compensation at Barnes & Noble compare to the industry average?

Below the industry average

What's the diversity at Barnes & Noble like?

Higher positions Not so much

What brings you the most joy at Barnes & Noble?

My coworkers i work with daily!

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5.0
A zippia user wrote a review on Aug 2024
Pros of working at Barnes & Noble

Employee discount Support in cross training Encouraged to move towards advanced positions/roles

Cons of working at Barnes & Noble

Often understaffed which can be stressful

Barnes & Noble benefits

1/2 off books & cafe along with other discounts.

What do you like best about Barnes & Noble's CEO and the leadership team?

Personable and sincere. Great communication as to how the business is doing, goals, vision, changes, etc.

How would you improve Barnes & Noble's culture?

Ensure each shift/role is appropriately staffed to ensure efficiency and the best customer experience. When understaffed, and trying to compensate, it is very stressful and distracting

How did you prepare for the Barnes & Noble interview?

Researched the company online, as well as visiting in person, and reading reviews

How does your compensation at Barnes & Noble compare to the industry average?

Average

What's the diversity at Barnes & Noble like?

Very inclusive and welcoming

What brings you the most joy at Barnes & Noble?

Interacting with customers, particularly the regulars.

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5.0
A zippia user wrote a review on Jul 2024
Pros of working at Barnes & Noble

Great environment!

Cons of working at Barnes & Noble

Low starting Rate of Pay

Barnes & Noble benefits

Great customers! Great Work Environment Great discounts on books

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2.0
A zippia user wrote a review on Apr 2024
Pros of working at Barnes & Noble

You work at Barnes & Noble obviously because of the books and the people - you’re part of an enthusiastic community in your co-workers and favorite customers. It’s a joy to be able to curate displays, lead book events, and share my favorite reads.

Cons of working at Barnes & Noble

while there are some exceptions, by and large management at every level is problematic: lack of accountability in regard employee wellbeing, micromanagement and inconsistent application of policy, gossip and favoritism shape workplace polities and dynamics, non-compliance of HIPAA through workplace gossip The CEO is so out of touch, his company wide emails and updates lack self awareness - union busting; speaks highly of “honorable booksellers” pay and promotions are minute; stores across country are falling into disrepair

Barnes & Noble benefits

Great discount and access to library of advance reader copies

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5.0
A zippia user wrote a review on Mar 2024
Pros of working at Barnes & Noble

Books books and morebooked.

Cons of working at Barnes & Noble

Not enough money.

Barnes & Noble benefits

Discount books.

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3.0
A zippia user wrote a review on Sep 2023
Pros of working at Barnes & Noble

Coworkers are caring and enjoy their work, which makes it a pleasant environment.

Cons of working at Barnes & Noble

The pay and scheduling consistency is less than optimal. Not that great, actually.

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4.0
A zippia user wrote a review on May 2023
Pros of working at Barnes & Noble

Customers were great for the most part. If you love to read than working at a bookstore is beneficial. You meet new people and the coworkers for the most part were great to work with.

Cons of working at Barnes & Noble

At my particular location, management was hard to work with. Specifically the store manager. Many work-related issues were never addressed and there were many times that employee concerns were ignored.

Barnes & Noble benefits

Offered a great employee discount and coworkers were easy to get along with.

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4.0
A zippia user wrote a review on Apr 2023
Pros of working at Barnes & Noble

I enjoy reading, so being able to help others find things they may enjoy is really fulfilling. I also like shelving books, because organization is key.

Cons of working at Barnes & Noble

The current manager doesn't always curate the most positive work environment and puts a lot of responsibility on the shoulders of booksellers when they could be handling these things just fine.

Barnes & Noble benefits

The employee discount

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2.0
A zippia user wrote a review on Mar 2023
Pros of working at Barnes & Noble

A majority of your coworkers are great people to work with and everyone has their own passions and expertise. The discount is good, great even. I also found an exposure to so many different subjects, authors, and points of view concerning familiar titles to be really motivating in being the best that I could be.

Cons of working at Barnes & Noble

There’s definitely a stark difference between the Pre and Post Daunt eras of B&N (he’s the current CEO of the company by way of Elliot Advisors). The company allocates fewer resources for employees with each passing day. Their scheduling system keeps a skeleton of a crew in the store so it’s hard to balance customer service with job duties.

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4.0
A zippia user wrote a review on Jan 2022
Pros of working at Barnes & Noble

Books to read and nice CO workers

Cons of working at Barnes & Noble

Well nothing just needs more benefits

Barnes & Noble benefits

My favorite benefit is the friendly environment.

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2.0
A zippia user wrote a review on Nov 2021
Pros of working at Barnes & Noble

books

Cons of working at Barnes & Noble

very poor pay scale, poor corporate, no benefits, workload doesn't match pay

Barnes & Noble benefits

discount on books

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4.0
A zippia user wrote a review on Sep 2021
Pros of working at Barnes & Noble

Knowledge

Cons of working at Barnes & Noble

Nothing, maybe a little favoritism

Barnes & Noble benefits

Free knowledge, free books and discounts

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3.0
A zippia user wrote a review on Jul 2021
Pros of working at Barnes & Noble

Casual retail environment, local management is respectful and appreciative.

Cons of working at Barnes & Noble

No upward mobility or full time status available at this time.

Barnes & Noble benefits

Great atmosphere and employee discount.

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4.0
A zippia user wrote a review on May 2021
Pros of working at Barnes & Noble

Workplace culture is great socially as all employees typically have a desire to work among books so everyone will almost always have something in common in terms of hobbies. Employee input on store changes is usually valued. The wide variety of stock makes the job more interesting as there is something that almost anyone would be interested in

Cons of working at Barnes & Noble

Pay rate is low for the large amount of work and efficiency required of even the entry level booksellers. Higher ups value efficiency over all things which makes for a stressful and high-paced environment. Above all else it is no different than other retail jobs

Barnes & Noble benefits

Employee discount for books and café makes the lower pay worth it

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5.0
A zippia user wrote a review on Nov 2020
Pros of working at Barnes & Noble

Everyone was helpful and it was like a family.

Cons of working at Barnes & Noble

When it was completely empty making it boring at times.

Barnes & Noble benefits

Meeting coworkers who will be in my life for an eternity.

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5.0
A zippia user wrote a review on Aug 2020
Pros of working at Barnes & Noble

The atmosphere of the environment the employees and the product we sell

Cons of working at Barnes & Noble

No benefits for a part-time

Barnes & Noble benefits

Discounts on merchandise and food

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3.0
A zippia user wrote a review on Oct 2019
Pros of working at Barnes & Noble

Nice customers and employees. The location and the cafe

Cons of working at Barnes & Noble

No opportunity for growth

Barnes & Noble benefits

Benefits

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4.0
A zippia user wrote a review on Sep 2019
Pros of working at Barnes & Noble

I love the product and the connections I make with the community

Cons of working at Barnes & Noble

Management can be a little bit disorganized and upward mobility is slow and challenging

Barnes & Noble benefits

Free books!!

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4.0
A zippia user wrote a review on Jun 2019
Pros of working at Barnes & Noble

Community engagement (storytime, book clubs, book fair events) and being able to borrow books. Management is great to work under. I enjoy interacting with Barnes & Noble friends I have the opportunity to connect with.

Cons of working at Barnes & Noble

Lack of hours.

Barnes & Noble benefits

The 30% employee discount!

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3.0
A zippia user wrote a review on Jul 2018
Pros of working at Barnes & Noble

I love meeting new people as well as being abreast of new books, the latest magazines. I love helping someone find just right the book or product. Additionally, the employee discount is a great benefit.

Cons of working at Barnes & Noble

There are not enough people who work each shift, so I feel like I do is run around like a chicken with its head cut off. I can't possibly address all the customers' needs, and so every time I go in, it's frustrating. If someone calls off (which happens frequently), the whole night is over for the rest of us

Barnes & Noble benefits

Learning new things all the time!

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4.0
A zippia user wrote a review on Jul 2018
Pros of working at Barnes & Noble

My store was very flexible with scheduling allowing me to work and attend college classes. Also liked the store discount.

Cons of working at Barnes & Noble

The only negative aspect of working for Barnes and Noble is they are open 7 days a week and during the evening, so having a weekend off is difficult.

Barnes & Noble benefits

My favorite perk/benefit was the store discount including the coffee shop located in the store.

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A reddit user wrote a review on Sep 2017
Do you feel like you're ripping people off with your prices when i can get books for half of what you guys sell them on Amazon?

Not really. When you're paying the list price, you're supporting the physical book store. Sales might be declining due to the number of people doing online shopping now, but sometimes we do have promotions that create comparable savings to Amazon. Also there are those people who are willing to pay a few more dollars if it means getting the book instantly rather than waiting for shipping. I'll admit I do still do my fair share of shopping on Amazon as well, as I'm sure some of my other employees do too haha

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A reddit user wrote a review on Sep 2017
What's the most interesting thing you've ever found people doing in between the shelves?

Thankfully nothing too terrible so far!! Actually, in recent memory, last week we had this couple who made a little spot in one of the far corners of our store. They were there for probably a solid 5-6 hours and they would be cuddling, or making out, or giving each other massages. Wasn't really sure why my manager didn't kick them out, but it wasn't the greatest sight to pass by whenever id walk to our break room or have to shelve product in that vicinity. Like Motel 6 aint that expensive people! xD

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A reddit user wrote a review on Sep 2017
I'm so jealous! I love books, and I thought it would always be cool to work in a Barnes and Noble. My questions are: Do you enjoy working there? Do you have a college degree? If so what is it? Do you enjoy reading? What is your favorite genre? How many people do you work with? Describe an average day working there Thanks for doing this!

I'm happy to do it! :) Thanks for taking the time to comment! Let's see.. -I do enjoy working for them! Ive worked a few different jobs from fast food to other retail to waiting tables, and this is my favorite job yet. I can rarely recall times when I've told myself I'm gonna look for a new job and I hope to stay with them for maybe a couple more years! -I dont have my degree yet. Im working towards it right now, and almost there! Haha. A bachelors in Kinesiology. -Reading is great! Unfortunately i don't get as much time right now to leisure read due to textbooks and such, but I definitely pop open a book when I can! Definitely hard to pick a genre, as when i got hired, I knew i wanted to read from multiple so i can relate to as many customers as i can! Although i will say i probably enjoy fiction the best! -Total my store probably has about 30+ employees, including our cafe staff. On a usual workday, i probably work with 8 others, including managers, cashiers, baristas, etc. -On an average day, Im actually in charge of the bargain department. So i come in at 7 AM, 3 hours before the store opens, shelve the new product and rotate quantities with higher quantity books from the back. And I also try to fix up all my tables and displays so they look nice when we open. After opening, Im at the customer service desk so i greet people as they walk in, ask them if they need any help finding books as i walk the floor, reshelve books as we find them misplaced around the store, answer the phone and tell people if we have an item in stock and ask them if they want us to hold it for them, and yeah! I also back up the cashiers if a long line forms! B&N is a great job, and definitely look into applying if you get the chance! The people are great, customers and co workers, and I've definitely made some lifelong friendships. Happy to have put in my 2+ years with them!

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A reddit user wrote a review on Aug 2014
What is it like being the captain of a sinking ship?

I used to worry about this, but actually Barnes & Noble College is more profitable that Barnes & Noble Inc. stores. The college company is expanding and will likely be here to stay even if the regular Barnes & Noble stores go under.

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A reddit user wrote a review on Jul 2014
My friends cousin invented Barnes and noble. (Just a fun fact) how do I get a job at one?

Then your friends cousin is well over 100 years old. BN started in 1917 officially. Apply online at the website.

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A reddit user wrote a review on Jul 2014
I'm 15 looking for a job and love to read...can I get hired/should I apply?

Labor laws vary state to state. You'll have to ask.

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A reddit user wrote a review on Jul 2014
What's the salary for a retail manager like yourself? I work in corporate America and am always curious how much retail managers make

Depending on what type of manager you are I think it's between 30-50 a year usually. Obviously more the longer you've been with the company. Check out the website Glass Ceiling, it has some good resources in that department.

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A reddit user wrote a review on Jul 2014
Why don't you guys price match your own website? I seriously do not understand this policy at all.

Here's why website prices are cheaper: To buy online, you purchase it on your computer. We have someone at the warehouse put it in a box, slap a label on it, and UPS picks it up and drives it to your house. To buy in store, warehouse packs up boxes, ships them out country wide to delivery hubs. Those hubs unload the trucks, redistribute the boxes based on which store they go to and pays a driver to deliver those boxes mon-fri. Then we have employees who receive them, unpack them, sort them, then shelve them into the sections. It's one person to do the work vs. about ten.

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A reddit user wrote a review on Jul 2014
do you get better rates from ingram etc... than regular booksellers?

As an employee we get the same discounts for all books. As a company it depends on the title and quantity we order. I'm not sure what the markup for other companies are but I've seen books ranging from zero (we make NO profit when the customer buys it) to 80%+ (usually remaindered out titles that go in our bargain section).

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A reddit user wrote a review on Jul 2014
What's a difficult customer that you had to deal with?

Everyone that doesn't understand what "business days" mean. If you order it on Friday night at 8 pm...it's not gonna be here Monday when we open.

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A reddit user wrote a review on Jul 2014
Hey! Just wanted to say that I have been to your store MANY times. I always receive excellent service, and I always enjoy when people who work in the store notice what books I'm buying and talk to me about them. (In fact, I guess I have probably seen your face before. XD if I can say that in a non creepy way.) I love the feeling of browsing for books you didn't know existed, opening up the pages and flipping them over, heck, even That new book smell. I'm genuinely terrified at the thought of book stores closing and being taken over by online retailers. I've read lots of articles about B&N having to close down it's stores in he future. As someone who works there, can you tell me how much truth there is to this? Do you notice things that make you worry about how long your store will stay open, or are you pretty confident that you guys will be there for a long time? BONUS Q: Your thoughts on The Fault in Our Stars? EDIT: Do you love to read? If so, what are your favorite novels?

Sorry the address in the picture is from our HQ, I don't work in NY but thanks! We've closed a handful of stores in the past 5 years, but we've also opened some. We have something like over 600 stores I believe. I think if digital drives us out it will take another 10-20 years (if I had to guestimate). I really enjoyed Fault in Our Stars. I actually saw the movie first. I usually read SciFi/Fantasy. Nightfall is probably my favorite.

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A reddit user wrote a review on Jul 2014
Are you looking for a new job? And what do you think of Nook spinning off into its own business? If it matters, I write for a living, so I'm a bit in tune with the industry and everything I hear does not sound good.

Not looking for a new job. I have 10+ years with this company and 5+ with my previous employer. If for some reason I need to find another job it shouldn't be that hard. *knock on wood Nook is separating because as a digital product it needs to be run by a digital company. Each store has one or two "tech savvy" employees to help with nooks, otherwise it's just general help. Again, I think the focus on physical stores is browsing. Getting rid of bookstores would hurt the market in general. Think of music 20 years ago vs. today. There's variety now but it's a lot harder to find and break out than it was back then.

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A reddit user wrote a review on Jul 2014
From your personal experience(sales trends, revenue, etc), do you think B&N will go under in the next 5 years?

No. From the sales reports I've read our stores are profitable. And as a company, if you're making money you stay in business. Brick and mortar we don't have a whole lot of competition. People still love books, kids HAVE to read them, so we'll keep selling them. Our downfall will happen when the following criteria is met: eReaders become cheap digital book browsing becomes easier older generations become more technologically compliant or stop purchasing books altogether

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A reddit user wrote a review on Jul 2014
Between you and me, mate, is there some universal Barnes and Noble code used to get free books?

The only books employees get free are strips. They're the small mass market titles. When we get rid of them (they don't sell/old) we tear the covers off and recycle the books. Employees can snag the books. Practically free, ask around when it's time for clearance. Right now we have one going and it's all 50% off. But it will go to 75% then two bucks per item. You can really find some worthwhile stuff a lot of time. $60 board games, $50 lego sets.

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A reddit user wrote a review on Jul 2014
How much do you personly make? Also, how much would a new hire starting employee make?

I'm low on the totem pole, so I make between 30-35 a year. Starting employees are usually between 7-8 dollars if you're being hired part time. Full time (we call them "leads") tend to go a buck or two higher. It all depends on the store/location and your work experience.

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A reddit user wrote a review on Jul 2014
Does your location get a lot of homeless campers spending the day in the store? I'm in Honolulu (down to one B & N location now, unfortunately) and during the day it seems like every other person in the store that isn't an employee is homeless.

Actually homeless? No. I've seen a couple in from time to time, but they tend not to stay long. They cool off, use the bathroom and leave. Non-homeless campers though...all the time.

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A reddit user wrote a review on Jul 2014
* In what way, if any, has customer demographics changed in your time at the company? * Who make the best employees? Any special things you've learned about encouraging morale? * What is the best part of your job? What is the worst? * If you could live the life of any literary character, who would it be and why? * What is your favorite ice cream flavor? Thanks for answering!

-Demographics as a whole for the company? That's hard to say. Since I've worked there the Teen market exploded and it seems like "Teen" books are more widely accepted by adults as readers as well. -The best employees are the ones that are cross trained a

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A reddit user wrote a review on Jul 2014
What is one thing you wish you could change about BN?

Sales focus. It really seems that the company is more interested in saving money than making it. Managers will gripe about tables not selling, but they have a corporate list - so we can't take them down and put "better" books on them. Employees and customers hate how little hours/help there is working at one time. There are stores in my region where the store beat their sales goal but failed to make their payroll goal and those management teams didn't get a raise. Saving $ > Making $ It doesn't work.

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A reddit user wrote a review on Jul 2014
What are your thoughts on people that just walk in to read instead of buying something?

General consensus of employees are: if you don't make a mess and put it back we're fine with it. In the cafe? Buy ONE drink and as long as people aren't standing because all the seats are taken it's fine. I know some stores got rid of lounge chairs and bench seating. I've seen people reading on the floor. That's a little odd. Also, summertime people like to soak up our AC.

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A reddit user wrote a review on Sep 2012
Have you ever had any authors come to your store for a book signing? If so, who, and what is it like before, on, and after the day of the signing?

Oh, definitely. Working in an urban store, we've had a good share of author signings as well as celebrity appearances. I've worked book signings for Dee Snyder, Neal Stephenson, E.L. James, a bunch of athletes, a couple politicians, and Howard Stern. I've also met and helped find books for Sigourney Weaver, Ed Rendell, and Richard Dreyfuss. He really likes alternative history books about the Civil War.

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A reddit user wrote a review on Sep 2012
What questions are you absolutely sick of people asking? I'll try not to ask em anymore :D.

Here's my top five grievances about customers: "I'm looking for a book." Me: "Really? That's neat." "Where's non-fiction?" Me: *rolls eyes* "Can my Borders card work here?" Me: "Sir, that's not a company anymore." "What's a good book to read?" Me: "May I recommend Harold and the Purple Crayon to start?" "WHY WON'T YOU TAKE MY STARBUCKS GIFTCARD!?" Me: "Ma'am, it's not a Starbucks, it's B&N Cafe Which Happens To Have A Starbucks Logo On Everything So It's Misleading."

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A reddit user wrote a review on Sep 2012
Have you ever caught customers (or coworkers for that matter, but mostly customers) having sex in the store?

Not exactly sex, but once a large man walked into the store, made a B-line for the medical reference, and flipped open an anatomy book to the female reproductive system. Someone caught him practically making out with the page and he was kicked out. I personally asked that the book be incinerated.

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The team at Barnes & Noble

  • The founders of Barnes & Noble are Leonard Riggio, Charles Barnes, G. Noble and William Barnes.
  • The key people at Barnes & Noble are Michael P. Huseby, Leonard Riggio and Charles Barnes.
Key people
Michael P. Huseby
Leonard Riggio
Charles Barnes
G. Noble
William Barnes

Barnes & Noble rankings

Barnes & Noble is ranked #30 on the Best Retail companies to work for in New York list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Barnes & Noble salaries

Average Barnes & Noble salary
$13.83
hourly
$28,774 yearly
Updated March 14, 2024

Rate Barnes & Noble's fairness in compensating employees.

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Barnes & Noble diversity

9.7
Diversity score
We calculated Barnes & Noble’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Barnes & Noble’s workforce.
Barnes & Noble diversity summary. Zippia estimates Barnes & Noble's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated Barnes & Noble's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Barnes & Noble's workforce.
  • Barnes & Noble has 15,557 employees.
  • 60% of Barnes & Noble employees are women, while 40% are men.
  • The most common ethnicity at Barnes & Noble is White (61%).
  • 17% of Barnes & Noble employees are Hispanic or Latino.
  • 11% of Barnes & Noble employees are Black or African American.
  • The average employee at Barnes & Noble makes $28,774 per year.
  • Barnes & Noble employees are most likely to be members of the democratic party.
  • Employees at Barnes & Noble stay with the company for 3.8 years on average.

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Barnes & Noble financial performance

9.9
Performance score

We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Barnes & Noble currently has 1.5B in revenue. Barnes & Noble's most recent quarter produced 264.2m (q1'2024).

Barnes & Noble annual revenue

$2B
$2B
$1B
$814M
$407M
$0
2019
2020
2021
2022
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2024

Highest paying Barnes & Noble competitors

Compare Barnes & Noble salaries to competitors, including Costco Wholesale, Teavana, and Gap Inc. Employees at Costco Wholesale earn the highest average yearly salary of $37,025. The salaries at Teavana average $36,028 per year, and the salaries at Gap Inc. come in at $34,645 per year.
RankCompanyAverage salaryJobs
1$37,0250
2$36,0280
3$34,6450
4$33,9820
5$33,8620
6$33,3600
7$32,7830
8$31,6180
9$30,2160
10$30,1380

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Zippia gives an in-depth look into the details of Barnes & Noble, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Barnes & Noble. The employee data is based on information from people who have self-reported their past or current employments at Barnes & Noble. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Barnes & Noble. The data presented on this page does not represent the view of Barnes & Noble and its employees or that of Zippia.

Barnes & Noble may also be known as or be related to BARNES & NOBLE INC, Barnes & Noble, Barnes & Noble Inc, Barnes & Noble, Inc. and North Fork Bank.