Patient Care Coordinator jobs at Barrow Brain and Spine

The Care Coordinator is a member of the multidisciplinary team that actively facilitates those functions that move a patient through an acute episode of care and links to internal and external resources and the payor community. The Care Coordinator assumes responsibility and leads the process which assesses, plans, implements, monitors, and measures the effectiveness of interventions to meet patients treatment and transitional needs. Requirements of the job may include cross coverage to utilization review/ care coordination. Cross coverage will include training to the new area and will give the employee additional knowledge and experience within the department. The employee will be proficient in both areas and will work in both areas as needed within budgeted hours. Responsibilities Care Coordination/Transition Planning * Proactively screen and assess the acuity and transitional needs of the patient. * Partners with the Interdisciplinary team to facilitate placement in a rehab, SNF, sub-acute, assisted living facility, or home with Home Health Care, as well as arrange DME and other services as ordered. * Identify appropriate consultative services that would enhance patients timely transitional plan. * Encourages and facilitates patient and family participation in all care team decisions. * Collaborates with post-acute services, care managers, and PCPs to ensure transition back to the home environment. Clinical Knowledge * Understands basic medical terminology and conditions for hospital treatment. * Understands consultative disciplines and the role they play in patient care. Communication and Documentation * Assures post-acute plan is addressed in daily rounds, keeping patient and family in mind while modifying the plan when appropriate. * Maintains appropriate and timely documentation to include specifics related to planning and coordination activities. Insurance and Utilization Management * Interfaces with Utilization review specialist to stay current on patients eligibility for admission, continuing stay, or readiness for discharge. * Identify and record episodes of avoidable delays due to the failure of progression of care processes. * Understands CMS requirements and Readmission penalties. Leading Multidisciplinary Team * Partners with the physician to organize the transitional plan for patient care. * Collaboration with nursing and specialty disciplines to facilitate the transition to a lower level of care. Resource Management * Evaluates the appropriateness of care delivery in the inpatient setting and communicates any discrepancies with the medical team. * Facilitates the management of care in an outpatient setting. * Takes a leadership role in identifying opportunities to reduce risk both financial and clinical, through analysis and resources consumption outcomes. * Assertively manage resource utilization while appropriately navigating patient movement along the continuum of care. Compliance/Safety * Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility. * If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. * Completes all company mandatory modules and required job specific training in the specified time frame. * Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. Qualifications Education Bachelor's Degree- Required OR Master's of Social Work- Required Master's Degree in Nursing- Preferred Certification & Licensures RN license in the State of Arizona- Required OR For applicants with Master's of Social Work degree, LMSW or LCSW- Preferred Case Management Certification (ACMA, CMSA, CCMC)- Preferred Experience 1+ Years experience in healthcare- Preferred Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.

Job Title Medical Registration Specialist Department Medical Registration Reports to Site Manager Status Full Time/Non Exempt The Medical Registration Specialist is responsible for greeting and assisting patients and visitors while delivering world-class customer service in a positive work environment. Key duties include verifying appointments and updating patient records, coordinating with billing and scheduling departments for insurance verification, and collecting co-pays, deductibles, and outstanding balances. The role also involves handling scheduling, phone inquiries, payments, and medical record requests, as well as operating computer systems to maintain accurate patient files. Candidates must meet productivity, accuracy, and collection benchmarks, be flexible to work various shifts and locations, and perform other assigned duties. Strong telephone etiquette, multitasking ability, attention to detail, and knowledge of insurance plans are essential. The specialist must consistently demonstrate professionalism, reliability, and adherence to core values of respect, integrity, compassion, and excellence, while maintaining confidentiality and effective communication across departments. Medical Registration Specialist Availability Requirements Part time opportunity, candidates must be available to work Saturdays only and be willing to travel to assigned locations within a reasonable commuting distance. Medical Registration Specialist Detailed Responsibilities Greets and directs patients and visitors. Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment. Verifies patient's appointments and time upon registration. Verifies patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's records. Works closely with billing and scheduling departments for patient insurance verification. Collect co-pays, deductibles and inquire on previous balances. Assists with other medical office needs, including scheduling, telephone inquiries and taking payments. Operates a personal computer and appropriate software packages or its equivalent. Assist in requests for medical records. Meet productivity, quality/accuracy and collections benchmarks. Flexible to work at multiple locations and different shifts. Performs other related duties as assigned or requested. Medical Registration Specialist Specific Job Knowledge, Skill, and Ability Excellent telephone skills and etiquette. Ability to answer phone calls from patients, referring physicians and staff. Use computer system to verify and update patient demographics. Scan materials or copy records to maintain patient files. Ability to comply strictly with our core values (respect, integrity, compassion and excellence) with patients, fellow employees, physicians and vendors. Communicate effectively with all departments about patient needs Assist coworkers with all registration tasks and patient needs/requests. Maintain a working knowledge of all insurance plans. Which includes collection of co-pay and allowable from patient. Demonstrates a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress. Must be able to multitask in a very busy environment while maintaining attention to detail. Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Maintains confidentiality Among the many benefits of a career with Southwest Medical Imaging, are the following: Medical, Dental & Vision Coverage Potential for remote work after training Health Savings Accounts (HSA-available if enrolled in a high deductible plan) Flexible Spending Accounts (FSA) Dependent Care Reimbursement Accounts (DCRA) Employee Assistance Program (EAP available if enrolled in Health plan) 401(k) retirement plan Paid Time Off (PTO) Company Paid Basic Life & AD&D Insurance Voluntary Life Insurance Voluntary Short Disability Company Paid Long-Term Disability Pet Discount Program 6 paid Company Holidays Floating Holiday, Jury Duty & Bereavement Leave Tuition Reimbursement Competitive Salary Leadership Mentoring Opportunities Requirements Qualifications High School Diploma or Equivalent Strong customer service and interpersonal skills 1+ year of experience working in healthcare (i.e. patient admitting,/registration, patient accounting, medical records, physician's office) or completion of a medical billing or medical assistant trade school certificate or 2+ years experience working in customer service within a non-healthcare industry Basic computer Skills Physical Requirements While performing the duties of this job, the employee is frequently required to sit and regularly required to stand and walk. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, talk and hear. The employee may occasionally lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.

Job Title Medical Registration Specialist Department Medical Registration Reports to Site Manager Status Full Time/Non Exempt Responsible for greeting and registering patients, as well as verifying all patient information and insurance details. Additionally, the medical registration specialist must collect co-pays, answer calls, and communicate with other medical employees as needed. Medical registration specialist may also schedule patient appointments. Medical Registration Specialist Detailed Responsibilities Greets and directs patients and visitors. Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment. Verifies patient's appointments and time upon registration. Verifies patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's records. Works closely with billing and scheduling departments for patient insurance verification. Collect co-pays, deductibles and inquire on previous balances. Assists with other medical office needs, including scheduling, telephone inquiries and taking payments. Operates a personal computer and appropriate software packages or its equivalent. Assist in requests for medical records. Meet productivity, quality/accuracy and collections benchmarks. Flexible to work at multiple locations and different shifts. Performs other related duties as assigned or requested. Medical Registration Specialist Specific Job Knowledge, Skill, and Ability Excellent telephone skills and etiquette. Ability to answer phone calls from patients, referring physicians and staff. Use computer system to verify and update patient demographics. Scan materials or copy records to maintain patient files. Ability to comply strictly with our core values (respect, integrity, compassion and excellence) with patients, fellow employees, physicians and vendors. Communicate effectively with all departments about patient needs Assist coworkers with all registration tasks and patient needs/requests. Maintain a working knowledge of all insurance plans. Which includes collection of co-pay and allowable from patient. Demonstrates a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress. Must be able to multitask in a very busy environment while maintaining attention to detail. Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Maintains confidentiality Among the many benefits of a career with Southwest Medical Imaging, are the following: Medical, Dental & Vision Coverage Potential for remote work after training Health Savings Accounts (HSA-available if enrolled in a high deductible plan) Flexible Spending Accounts (FSA) Dependent Care Reimbursement Accounts (DCRA) Employee Assistance Program (EAP available if enrolled in Health plan) 401(k) retirement plan Paid Time Off (PTO) Company Paid Basic Life & AD&D Insurance Voluntary Life Insurance Voluntary Short Disability Company Paid Long-Term Disability Pet Discount Program 6 paid Company Holidays Floating Holiday, Jury Duty & Bereavement Leave Tuition Reimbursement Competitive Salary Leadership Mentoring Opportunities Requirements Qualifications High School Diploma or Equivalent Strong customer service and interpersonal skills 1+ year of experience working in healthcare (i.e. patient admitting,/registration, patient accounting, medical records, physician's office) or completion of a medical billing or medical assistant trade school certificate or 2+ years experience working in customer service within a non-healthcare industry Basic computer Skills Physical Requirements While performing the duties of this job, the employee is frequently required to sit and regularly required to stand and walk. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, talk and hear. The employee may occasionally lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.

Job DescriptionDescription: Job Title Medical Registration Specialist Department Medical Registration Reports to Site Manager Status Full Time/Non Exempt Responsible for greeting and registering patients, as well as verifying all patient information and insurance details. Additionally, the medical registration specialist must collect co-pays, answer calls, and communicate with other medical employees as needed. Medical registration specialist may also schedule patient appointments. Medical Registration Specialist Detailed Responsibilities Greets and directs patients and visitors. Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment. Verifies patient's appointments and time upon registration. Verifies patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's records. Works closely with billing and scheduling departments for patient insurance verification. Collect co-pays, deductibles and inquire on previous balances. Assists with other medical office needs, including scheduling, telephone inquiries and taking payments. Operates a personal computer and appropriate software packages or its equivalent. Assist in requests for medical records. Meet productivity, quality/accuracy and collections benchmarks. Flexible to work at multiple locations and different shifts. Performs other related duties as assigned or requested. Medical Registration Specialist Specific Job Knowledge, Skill, and Ability Excellent telephone skills and etiquette. Ability to answer phone calls from patients, referring physicians and staff. Use computer system to verify and update patient demographics. Scan materials or copy records to maintain patient files. Ability to comply strictly with our core values (respect, integrity, compassion and excellence) with patients, fellow employees, physicians and vendors. Communicate effectively with all departments about patient needs Assist coworkers with all registration tasks and patient needs/requests. Maintain a working knowledge of all insurance plans. Which includes collection of co-pay and allowable from patient. Demonstrates a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress. Must be able to multitask in a very busy environment while maintaining attention to detail. Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Maintains confidentiality Among the many benefits of a career with Southwest Medical Imaging, are the following: Medical, Dental & Vision Coverage Potential for remote work after training Health Savings Accounts (HSA-available if enrolled in a high deductible plan) Flexible Spending Accounts (FSA) Dependent Care Reimbursement Accounts (DCRA) Employee Assistance Program (EAP available if enrolled in Health plan) 401(k) retirement plan Paid Time Off (PTO) Company Paid Basic Life & AD&D Insurance Voluntary Life Insurance Voluntary Short Disability Company Paid Long-Term Disability Pet Discount Program 6 paid Company Holidays Floating Holiday, Jury Duty & Bereavement Leave Tuition Reimbursement Competitive Salary Leadership Mentoring Opportunities Requirements: Qualifications High School Diploma or Equivalent Strong customer service and interpersonal skills 1+ year of experience working in healthcare (i.e. patient admitting,/registration, patient accounting, medical records, physician's office) or completion of a medical billing or medical assistant trade school certificate or 2+ years experience working in customer service within a non-healthcare industry Basic computer Skills Physical Requirements While performing the duties of this job, the employee is frequently required to sit and regularly required to stand and walk. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, talk and hear. The employee may occasionally lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.

Primary City/State: Tucson, Arizona Department Name: Clinic H Multispecialty Work Shift: Day Job Category: Administrative Services You have a place in the health care industry. There's more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you're looking to leverage your abilities - you belong at Banner Health. Apply today. As a Patient Care Coordinator, you will be responsible for providing personalized coordination, clarification and communication of all administrative aspects of care including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments. Customer service experience and strong scheduling skills are a plus! Location: 3838 N Campbell Ave Building 2, Clinic H Tucson, AZ Hours: 8:00am-5:00pm, Monday through Friday University Medical Center Tucson PBCs Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting ground breaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program. POSITION SUMMARY This position is responsible for providing personalized coordination, clarification and communication of all administrative aspects of care including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a seamless experience for the patient and their family across the entire continuum of their treatment. This position assists with providing resources to help the patient maintain optimal care. This position performs follow-up tasks identified during the patient needs assessment for management of patients across the healthcare continuum or when the patient is in the continuum and needs additional resource support. CORE FUNCTIONS 1. Performs patient intake process, which may include pre-registration/registration. Partners with the clinical care team to determine initial authorizations needed based on the predicted care treatment plan. Obtains patient insurance benefit information for all aspects of the treatment, including, but not limited to, inpatient and outpatient services, prescription drugs, and travel and housing, if necessary. May also answer questions regarding the authorization process and supply information to providers, patients and third party payors. 2. Acts as a resource for insurance coverage, which may include obtaining authorizations and notifications throughout the patient's treatment. Obtains all necessary signatures and documentation required by the patient's insurance plan. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Monitors and updates information regarding insurance data, authorizations, preferred providers and changes in patient's treatment plan. Partners with the clinical care team and insurance provider to ensure continued coverage of patient's care and maximum reimbursement and minimized financial impact to the patient. 3. Provides administrative support in maintaining materials such as documents, proposals, routine correspondence, spreadsheets, composing and preparing routine reports, and maintaining records in a variety of business software and database applications for electronic medical records, billing, data management. 4. Schedules physician appointments, tests, procedures and surgeries and may provide patient with necessary preparation instructions. Prepares, processes, and manages patient documentation to department database . Acts as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns. 5. Optimizes patient experience by using effective customer service. Communicates continually with patients, other departments, referral networks and providers to ensure appropriate plans and protocols are followed. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts. 6. May manage the medical record for the assigned area, including coordination with hospitals, practice offices and other ancillary services to obtain needed records. Responds to patient referral requests for tests, procedures and specialty visits. Follows guidelines and may assist in developing procedures to ensure that medical records are in compliance with all state and federal laws. May also reconcile charge tickets, identifying incomplete tickets, missing charge codes or missing diagnosis codes. Notifies clinical staff as needed. 7. Works independently under general supervision, following established procedures. Uses knowledge and problem-solving skills to work independently in a clinic/physician practice environment. Responsibility for ensuring efficient coordination of administrative functions supporting patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, financial counseling, and scheduling of appointments. Internal and external customers include patients and their families, physician offices, third party payors, vendors, clinical staff, ancillary staff, therapist, nurses and case managers. Primary responsibility is to main department assigned, however cross-over and assistance to other departments is required. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Requires skills and abilities typically attained with three or more years working in a hospital or medical office. Requires knowledge of medical terminology. Must be able to work under minimal supervision and make independent decisions using good judgment. Excellent communication, human relations, attention to detail and organizational skills are required. Must possess highly developed interpersonal relations and process coordination skills. Roles supporting mobile medical unit require travel within local community. Requires knowledge of payer contract terms and processes. Requires the ability to perform basic math function and the ability to handle confidential information and sensitive issues. Must be able to work effectively with common office software and hospital software to perform intake and updates to patient medical history in addition to other software used in scheduling and billing. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

The Patient Care Coordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. The PCC is part of a high energy team that focuses on patient health and wellness and ensures that all patient and team interactions are positive and productive. Essential Duties and Responsibilities: Greets, checks-in and checks-out patients Handles new and existing patient inquiries Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate Collects and posts patient payments Answers phone calls and emails relaying information and requests accurately and delivering messages as needed Schedules, reschedules and cancels patient appointments Provides support to their assigned doctor and assists other PCCs as needed Provides supplement and nutraceutical information to patients and answers questions as needed Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws Qualifications and Requirements: High School Diploma required; Completed college coursework, Medical Assistant Certificate or Associate's Degree preferred A minimum of 2 years professional experience in a clinic or medical practice required Knowledge, Skills and Abilities: Knowledge of general clinic or medical practice processes Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication Excellent organizational and time management skills Ability to identify and resolve problems Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers Ability to maintain confidentiality of sensitive and protected patient information Ability to work effectively as a team player and provide superior customer service to all staff and leadership Dress Code Requirements : Black (Brand - BarcoOne) scrubs are to be worn Monday thru Thursday Employee will receive 4 tops and 4 bottoms (they can choose the style) upon hire Company will purchase one additional set at employee's annual work anniversary Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent sitting for long periods of time Frequent typing and viewing of computer screen Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone Frequent hearing, listening and speaking by telephone and in person Occasionally required to stand, walk, reach with hands and arms, stoop or bend Occasionally required to lift objects up to 15lbs. with ability to lift multiple times per day Work Environment: The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work indoors in temperature-controlled environment The noise level is usually moderate with occasional outbursts from patients during treatment

Terros Health is pleased to share an exciting and challenging opportunity for a Families FIRST - Care Coordinator in at our Stapley Dr Health Center in Mesa, AZ. Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need. The Families FIRST program at Terros Health assists families involved with the Department of Child Safety. Working as part of a team, the Care Coordinator will impact the lives of families trying to overcome the barrier of substance abuse to reach family reunification and self-sufficiency. This individual will work closely with DCS, the clinical team and other providers to coordinate and help families be successful in their DCS case plans. Part of their responsibility is to provide monthly meetings to assure that goals are being set and achieved. They will also empower families by providing resources and skills to show stability in their homes. The individual will need to be professional, friendly, a self-starter, organized, and compassionate. Terros Health is hiring a Families FIRST - Care Coordinator at our Stapley Dr Heath Center in Mesa, AZ. Location: 1111 S Stapley Dr #5060, Mesa, AZ 85204 Full-Time, Employed Mon - Fri, 9:00am - 5:00pm Flexible Scheduling Full Benefits, Including 401K, and Generous PTO/PST (4+ weeks/yr.) Additional Language Differential Pay Available! Under Terros Health's policies and professional requirements, with oversight from clinical staff, the Families FIRST Care Coordinator works closely with DCS, collaborative partners and other community resources to engage patients and streamline services to remove barriers, alleviate substance use and improve the prospect of family reunification. This position reports to the Manager of Care Coordination Essential Duties: * Upon assignment of a new patient, conducts activities as indicated on the "New Client Checklist," as evidenced by documentation in the patient record. * Completes a Short-Term Plan with assessed patients to ensure those needing AFF services have access to treatment within three (3) business days after completion of the assessment. * Conducts a meeting or conference call with the Service Team (patient, family members, DCS worker, and other agencies providing services to the family) to discuss and finalize the Service Plan within 15 days of the comprehensive assessment. * Schedules and conducts a monthly Service Plan review with the Service Team, to monitor progress, identify completed goals or significant changes, and updates the Service Plan quarterly for submission to the DCS Specialist. * Participates at the Child & Family Team (CFT), Adult Recovery Team (ART), Team Decision Making (TDM) Meetings, Substance Exposed Newborn Safe Environment (SENSE) Meetings, and DCS/JOBS Case Plan Staffing's. * Uploads required documents into DCS' designated record keeping system within prescribed scope of work timeframes. * Monitors the random alcohol and drug testing plan for assigned patients, per the AFF Drug Testing Procedures. Coordinates with the DCS Specialist on missed tests, positive tests, and to communicate needed changes to the drug testing plan. * Provides concrete supportive services based on the needs of the family in achieving sobriety, including, but not limited to car repair, housing assistance, utility assistance, clothing, food, phone, etc. * In coordination with a Recovery Coach, confirms that outreach and re-engagement activities are conducted, as described in the AFF Program Manual, prior to closing a case. * Completes required documentation in patient records that conforms to professional practice, state licensing regulations, and company procedures related to Progress Notes, with an expectation to meet Production Metrics. * Ability to drive to various locations throughout assigned territory to visit and provide services to patients. Benefits & Wellness * Multiple medical plans - including a no premium plan for employees and their families * Multiple dental plans - including orthodontia * Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support * 4 Weeks of paid time off in the first year * Wellness program * Pet Insurance * Group life and disability insurance * Employee Assistance Program for the Whole Family * Personal and family mental and physical health access * Professional growth & development - including scholarships, clinical supervision, and CEUs * Tuition discounts with GCU and The University of Phoenix * Working Advantage - Employee perks and discounts * Gym memberships * Car rentals * Flights, hotels, movies and more * Bilingual pay differential

Job DescriptionSalary: $19-$23/hr We are seeking a compassionate and detail-oriented Patient Care Coordinator to join our healthcare team. In this role, you will be responsible for managing the day to day care coordination of patients who are using devices to track their biometrics at home. Your primary responsibility will be to ensure that patients receive timely and personalized attention based on their monitored health data, helping to provide optimal care and support.It is important that the Patient Care Coordinator always provides excellent customerservice and promotes the benefits of being proactive in health through dress and behaviors. Additionally the Patient Care Coordinator is to build fantastic rapport with the patient to help them feelloved and cared for, and to report all pertinent information to the correct medical professional as outlinedby the medical director. Essential Job Duties: Daily Monitoring:Regularly check and interpret data from at-home monitoring devices (e.g., blood pressure, heart rate, oxygen levels) to track patients' health progress and identify any concerns. Daily Communication:Conduct daily phone calls with patients to discuss their vital signs, address any concerns, and provide additional resources if applicable to the patient and their needs. Build Rapport with Patients:Foster positive, professional relationships with patients by maintaining a friendly and empathetic demeanor in every interaction. Build rapport through active listening and remembering personal details to make each patient feel valued and cared for. Personalized Care:Take note of key personal information (e.g., preferred communication styles, lifestyle, health goals) and use this to provide individualized care, making sure each patient feels uniquely cared for. Develop an efficient system for recording and recalling these details as needed. Address Patient Concerns:Answer all questions and concerns patiently and professionally. Ensure that patients feel heard and respected during each interaction, offering guidance or escalating issues to the relevant healthcare professional when needed. Managing Own Schedule:Maintain an organized call / visit schedule to ensure timely check-ins with each patient Collaboration:Work closely with other healthcare professionals to provide care. Communicate any significant changes in a patient's health or vital signs to the appropriate medical team. Documentation:Accurately document each patient interaction, recording any concerns, vital sign updates, and personal notes for future reference. Ensure patient records are kept confidential and up to date Job Qualifications: Previous experience in healthcare, patient care coordination, or customer service preferred. Strong communication skills, both verbal and written. Excellent interpersonal skills with the ability to build rapport and trust with patients. Empathetic, patient, and able to maintain a positive attitude even under pressure. Comfortable using technology and at-home monitoring devices. Organized and detail-oriented with strong time management skills. Ability to work independently and as part of a healthcare team. Knowledge of HIPAA regulations and the importance of patient confidentiality. Spanish Speaking (preferred) Job Benefits: PTO Remote 120 day advancement program Healthcare Benefits Medical Dental Vision

About Valle del Sol Join Valle del Sol in our commitment to providing quality, culturally sensitive integrated primary care and behavioral health services to adults, children, and adolescents in need. Valle del Sol offers a diverse work environment, competitive pay and benefits, and the opportunity for training and advancement. Job Description: This individual will provide care coordination to youth and adult patients and their families to support in navigating systems and advocating for their needs. The Care Coordinator will function as a trusted liaison between external departments and families. This care coordinator works directly with youth and adults connected to our school-based partnerships and ensures special focus in coordination with school-based counselors, school-based support coaches and school administration as needed. The Care Coordinator understands the value and challenges in navigating the systems of care available to our community and is passionate about supporting children and adults and their families to gain access to care to address their integrated health goals. The Care Coordinator will manage up to a 100-person caseload and provide monthly outreach and Child and Family Team Meeting facilitation focusing on connecting patients to resources, facilitating wrap around care, and supporting patients in accessing appropriate services. Additionally, Care Coordinators will practice an integrated approach when managing cases that involves collaboration with a team of clinicians and providers as well as frequent staffing to ensure that total wellness is considered throughout treatment. As a managing clinician on the case, the Care Coordinator will also conduct intakes, child and family team meetings, annual assessments, screeners, Crisis Plans and Individual Service Plan updates to ensure that the patient and/or family's needs are captured within the identified goals and services that are provided. Care Coordinators will routinely facilitate CFTs and AFTs to ensure that patients and families are progressing toward their treatment goals. Salary: $43,680/annual Benefits * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Health insurance * Life insurance * Paid time off * Professional development assistance * Referral program * Flexible work schedules * Vision insurance Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job Qualifications: * 18 Years of age or older; and * Bachelor's or master's degree in behavioral health (B.H.) related field; or * Clinical Intern in bachelor's or master's degree behavioral health program in good standing; or * Bachelor's or master's degree in a non-BH related field AND 1 year of BH work experience; or * Associate degree AND 2 years of BH work experience; or * High School diploma and 4 years of experience in a healthcare setting (1 of the 4 years must be direct patient contact) If applicant has less than four years and/or at least one year of direct care experience, Director approval will be required during hiring and credentialing process. * Must have the skills and knowledge necessary to provide the behavioral health services that the agency is authorized to provide and to meet the unique needs of consumer populations served by the agency, including children and meet requirements Behavioral Health Technician II (BHTII). * Strong verbal, written, and communications skills * Knowledge of Windows environment and/or Electronic Health Records Systems. * Ability to provide culturally sensitive services * Must have or be able to obtain a valid Fingerprint Clearance Card. * Must possess reliable transportation, valid driver's license, and proof of auto insurance. * Must maintain current BLS certification * Covid 19 Vaccination or Qualified Exemption (Religious or Medical). * TB Screening Record and PPD/QuantiFERON/Chest x-ray as applicable upon hire * Vaccinations/Titer's Test/Declination Form: Flu, Hep B, MMR, Tdap, Varicella

About Valle del Sol Join Valle del Sol in our commitment to providing quality, culturally sensitive integrated primary care and behavioral health services to adults, children, and adolescents in need. Valle del Sol offers a diverse work environment, competitive pay and benefits, and the opportunity for training and advancement. Job Description: This individual will provide care coordination to youth and adult patients by supporting patients and families in navigating systems and advocating for their needs. The Care Coordinator will function as a trusted liaison between external departments and families. This individual is Peer/Family Certified, meaning they can personally identify with accessing supportive behavioral health services for themselves or for personal contacts. The Care Coordinator understands the value and challenges in navigating the systems of care available to our community. The Care Coordinator will manage up to a 100-person caseload and provide monthly outreach focusing on connecting patients to resources, facilitating wrap around care, and supporting patients in accessing appropriate services. Additionally, Care Coordinators will practice an integrated approach when managing cases that involves collaboration with a team of clinicians and providers as well as frequent staffings to ensure that total wellness is considered throughout treatment. As a managing clinician on the case, the Care Coordinator will also conduct annual assessments, screeners, Crisis Plan and Individual Service Plan updates to ensure that the patient and/or family's needs are captured within the identified goals and services that are provided. Care Coordinators will also facilitate CFTs and AFTs to ensure that patients and families are progressing toward their treatment goals. Salary: $20.00/hour Job Qualifications: * Behavioral Health Technician II (BHT II) * 18 Years of age or older; and * Bachelor's or master's degree in behavioral health (B.H.) related field; or * Clinical Intern in bachelor's or master's degree behavioral health program in good standing; or * Bachelor's or master's degree in a non-BH related field AND 1 year of BH work experience; or * Associate degree AND 2 years of BH work experience; or * High School diploma and 4 years of experience in a healthcare setting (1 of the 4 years must be direct patient contact) If applicant has less than four years and/or at least one year of direct care experience, Director approval will be required during hiring and credentialing process. * Must have the skills and knowledge necessary to provide the behavioral health services that the agency is authorized to provide and to meet the unique needs of consumer populations served by the agency, including children and meet requirements Behavioral Health Technician II (BHTII). * Strong verbal, written, and communications skills * Knowledge of Windows environment and/or Electronic Health Records Systems. * Ability to provide culturally sensitive services * Must have or be able to obtain a valid Fingerprint Clearance Card. * Must possess reliable transportation, valid driver's license, and proof of auto insurance. * Must maintain current BLS certification * TB Screening Record and PPD/QuantiFERON/Chest x-ray as applicable upon hire * Vaccinations/Titer's Test/Declination Form: Flu, Hep B, MMR, Tdap, Varicella Benefits * 401(k) * 401(k) matching * Medical Insurance * Dental Insurance * Vision Insurance * Paid Life Insurance * Paid Disability Insurance * Paid time off * Employee assistance program * Employee discount * Professional development assistance * Referral program Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Valle del Sol is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals. If you require a reasonable accommodation to apply for a position or to participate in the interview process, please contact us at *********************.

About Valle del Sol Join Valle del Sol in our commitment to providing quality, culturally sensitive integrated primary care and behavioral health services to adults, children, and adolescents in need. Valle del Sol offers a diverse work environment, competitive pay and benefits, and the opportunity for training and advancement. Job Description: This individual will provide care coordination to youth and adult patients and their families to support in navigating systems and advocating for their needs. The Care Coordinator will function as a trusted liaison between external departments and families. This care coordinator works directly with youth and adults connected to our school-based partnerships and ensures special focus in coordination with school-based counselors, school-based support coaches and school administration as needed. The Care Coordinator understands the value and challenges in navigating the systems of care available to our community and is passionate about supporting children and adults and their families to gain access to care to address their integrated health goals. The Care Coordinator will manage up to a 100-person caseload and provide monthly outreach and Child and Family Team Meeting facilitation focusing on connecting patients to resources, facilitating wrap around care, and supporting patients in accessing appropriate services. Additionally, Care Coordinators will practice an integrated approach when managing cases that involves collaboration with a team of clinicians and providers as well as frequent staffing to ensure that total wellness is considered throughout treatment. As a managing clinician on the case, the Care Coordinator will also conduct intakes, child and family team meetings, annual assessments, screeners, Crisis Plans and Individual Service Plan updates to ensure that the patient and/or family's needs are captured within the identified goals and services that are provided. Care Coordinators will routinely facilitate CFTs and AFTs to ensure that patients and families are progressing toward their treatment goals. Salary: $43,680/annual Benefits * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Health insurance * Life insurance * Paid time off * Professional development assistance * Referral program * Flexible work schedules * Vision insurance Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job Qualifications: * 18 Years of age or older; and * Bachelor's or master's degree in behavioral health (B.H.) related field; or * Clinical Intern in bachelor's or master's degree behavioral health program in good standing; or * Bachelor's or master's degree in a non-BH related field AND 1 year of BH work experience; or * Associate degree AND 2 years of BH work experience; or * High School diploma and 4 years of experience in a healthcare setting (1 of the 4 years must be direct patient contact) If applicant has less than four years and/or at least one year of direct care experience, Director approval will be required during hiring and credentialing process. * Must have the skills and knowledge necessary to provide the behavioral health services that the agency is authorized to provide and to meet the unique needs of consumer populations served by the agency, including children and meet requirements Behavioral Health Technician II (BHTII). * Strong verbal, written, and communications skills * Knowledge of Windows environment and/or Electronic Health Records Systems. * Ability to provide culturally sensitive services * Must have or be able to obtain a valid Fingerprint Clearance Card. * Must possess reliable transportation, valid driver's license, and proof of auto insurance. * Must maintain current BLS certification * Covid 19 Vaccination or Qualified Exemption (Religious or Medical). * TB Screening Record and PPD/QuantiFERON/Chest x-ray as applicable upon hire * Vaccinations/Titer's Test/Declination Form: Flu, Hep B, MMR, Tdap, Varicella

Dental Care Coordinator - Make a Difference Every Day! Do you love helping people and making them feel cared for? At Sun Life Health, we're looking for a friendly, energetic Dental Care Coordinator to be the heart of our patient experience. What you'll do: * Coordinate referrals, authorizations, and medical clearances. * Communicate with patients in a friendly, patient-centered way. * Maintain accurate patient records and keep our clinical team informed. * Support high-risk patients with scheduling and follow-ups. Education and Experience: * High school diploma or equivalency * One year of experience as a cashier/receptionist in a medical facility or public contact position preferred * Dental knowledge preffered What we offer: * Paid time off, holidays, and sick leave * Health benefits starting Day 1 (Medical, Dental, Vision) * 403(b) retirement plan Who we're looking for: Someone who genuinely enjoys helping patients, is eager to learn, and ideally knows a bit about dental terminology. Your empathy, organization, and positive attitude will make all the difference! Love patients? Love helping them feel their best? Join us at Sun Life Health!

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.) Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support. Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies. Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc. Marketing Concierge Provide Sales field calls to referring physicians Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc. Provide set up and assistance with Physician Portal Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events Provide educational information and assisting in campaign roll-outs to selected providers and patients Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.) If You Are: Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: 2 years in Medical, hospitality, Marketing/Public Relations industry preferred Excellent customer service skills At least 2 years experience in training and presenting information to groups/individuals Strong organizational skills Strong working knowledge of MS Word, Excel, PowerPoint We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.

Job Description Responsibilities *Will work onsite in Scottsdale. Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.) Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support. Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies. Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc. Marketing Concierge Provide Sales field calls to referring physicians Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc. Provide set up and assistance with Physician Portal Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events Provide educational information and assisting in campaign roll-outs to selected providers and patients Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.) If You Are: Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: Ability to travel up to 50% during work week. 2 years in Medical, hospitality, Marketing/Public Relations industry preferred Excellent customer service skills At least 2 years experience in training and presenting information to groups/individuals Strong organizational skills Strong working knowledge of MS Word, Excel, PowerPoint We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.) Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support. Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies. Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc. Marketing Concierge Provide Sales field calls to referring physicians Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc. Provide set up and assistance with Physician Portal Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events Provide educational information and assisting in campaign roll-outs to selected providers and patients Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.) If You Are: Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: Ability to travel up to 50% during work week. 2 years in Medical, hospitality, Marketing/Public Relations industry preferred Excellent customer service skills At least 2 years experience in training and presenting information to groups/individuals Strong organizational skills Strong working knowledge of MS Word, Excel, PowerPoint We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) Monday through Friday Responsibilities * Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome * Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism * Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications * At least one year related experience * Knowledge of dental terminology * Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications * Previous experience in a dental or medical office setting Compensation $18-$21/hour About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************

Job Description As a Scheduling Specialist, you'll be the first touch with our patients and create memorable experiences for all of our patients, providers, and team members. A “patient first approach” is key to success and our Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments. Responsibilities In a call center environment, display the ability to service patient needs while actively accepting inbound calls with a focus on customer service Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location. Minimum goal achievement based on monthly review of various metrics and expected requirements. Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients. Focused and open to learning new skills to take on various roles based on business need Qualifications High School diploma or equivalent Ability to navigate custom computer software and internal systems - NextGen experience a plus! Experience in Medical Office including Insurance Knowledge highly desirable Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment Excellent verbal and written communication skills; with the ability to show empathy and active listening skills Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism Bilingual in Spanish highly preferred but not required

Company Intro At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation's largest and most comprehensive eye care practices and currently operate more than 120 eye care centers in Arizona, New Mexico, Nevada, California and Texas - including 25 ambulatory surgical centers. At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees! Overview As an Outbound Scheduling Specialist, you'll help us reconnect with patients that are due for their appointments, and help us optimize our providers' schedules. A "patient first approach" is key to success, and our Outbound Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments. Responsibilities In a call center work environment, display the ability to service patient needs while actively making outbound calls with a focus on customer service Use professional communication etiquette while serving patient needs based on appointment availability and nearest location Minimum goal achievment based on monthly review of various metrics and expected requirements Works with internal partners and clinics on a timely basis, to help support and coordinate the needs of our patients Focused and open to learning new skills to take on various roles based on business needs Performs any and all duties reasonable assigned Qualifications High school diploma or equivalent required Previous call center experience preferred Bilingual in Spanish strongly preferred (a plus) Proficient in navigating computer software and internal systems; experience with NextGen is a plus Prior experience in a medical office setting with working knowledge of insurance processes is highly desirable Detail-oriented, dependable, and able to effectively manage multiple tasks in a fast-paced, high-volume environment Excellent verbal and written communication skills, with the ability to demonstrate empathy, active listening, and professionalism Committed to maintaining confidentiality and adhering to HIPAA guidelines and regulations Benefits & Perks Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!

Company Intro At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation's largest and most comprehensive eye care practices and currently operate more than 120 eye care centers in Arizona, New Mexico, Nevada, California and Texas - including 25 ambulatory surgical centers. At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees! Overview As a Scheduling Specialist, you'll be the first touch with our patients and create memorable experiences for all of our patients, providers, and team members. A “patient first approach” is key to success and our Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments. Responsibilities In a call center environment, display the ability to service patient needs while actively accepting inbound calls with a focus on customer service Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location. Minimum goal achievement based on monthly review of various metrics and expected requirements. Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients. Focused and open to learning new skills to take on various roles based on business need Qualifications High School diploma or equivalent Ability to navigate custom computer software and internal systems - NextGen experience a plus! Experience in Medical Office including Insurance Knowledge highly desirable Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment Excellent verbal and written communication skills; with the ability to show empathy and active listening skills Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism Bilingual in Spanish highly preferred but not required Benefits & Perks Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!