Customer Service Assistant jobs at Bass Pro Shops - 30552 jobs

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. What We Offer: Competitive Wages Work today, get paid tomorrow through our earned wage access program* Paid Time Off Medical/Health/Dental Coverage 401K with Company Match Team Member Discounts Tuition Reimbursement Employee Assistance Program Health Savings Account Company Spirit Days Employee recognition and awards And much more! Position Summary: Responsible for tracking slow-moving, excess, or obsolete inventory. Scheduling and oversite of inventory counts and discrepancies. File, monitor and analyze warranty claims to ensure we are maximizing warranty return dollars. Responsible for the reconciliation and expedition of all invoices associated with the fleet maintenance and distribution network. Responsibilities: 1. Coordinate weekly cycle counts and track discrepancies in TMW/TMT software. 2. Coordinates/schedules complete physical inventory count annually. 3. Generate reports to track inventory levels, aged inventory, adjustments, and min/max control. 4. Company administrator for the TMW/TMT management system. Maintain accurate records in inventory and shop management systems. 5. Responsible for the reconciliation, coding and submitting of all invoices associated with the fleet maintenance and distribution network through AP software Stampli. 6. Responsible for payroll approval and time off scheduling for all fleet maintenance employees 7. File warranty claims with OEMs and third-party vendors 8. Track open warranty cases and follow up for timely resolution. 9. Maintain documentation and records for all warranty-related activities. 10. Collaborate with technicians to gather necessary information for accurate claim submission. 11. Monitor and analyze warranty trends to identify repeated issues or failures. 12. Coordinate warranty parts return and manage reimbursement processes. Working Relationships: Fleet Maintenance Manager, shop foreman, shop technicians, outside vendors as it relates to billing, fleet administration department, and all supply chain partners Requirements: Minimum Education: High School Diploma or GED equivalent Minimum Experience: 3 years fleet maintenance and distribution experience Preferred Experience: 5 years' fleet maintenance and distribution experience Soft Skills/Competencies: Strong organizational and communication skills, both written and verbal. Proficient in Microsoft Office 2010 word and excel Other Requirements: Travel: Periodic travel to satellite shops - clean driving record required Hours & Conditions: Typically, Monday - Friday, 8+ hour days in office setting, 5 days in Westborough - subject to change Physical Requirements: Minimal physical effort required, sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs. Additional Info: At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required. The wage range for this position is $16.00 to $20.50 hourly, commensurate with experience. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage. You Will Provide patients with exceptional customer service by understanding and advising the patient's needs Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust Provide patients with comprehensive explanation of insurance benefits Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames Collaborate with doctor(s) and team members to provide seamless patient experience Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients Participate in other office duties as assigned About You Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required) A proactive approach to problem solving with an entrepreneurial spirit Willing to learn about industry, product, and services Ability to sell with a desire to meet office goals with a "can do" attitude Friendly, caring, and patient-centric person who thrives in a fast-paced environment Team player who is willing to collaborate to provide the best patient experience Growth With Us Grow and develop your career through role specific training programs Be offered an opportunity to earn bonuses and commission (role specific) Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more Participate in our Vision coverage and associate discounts on our products Participate in our 401(k) with competitive company match Accrue PTO and paid holidays from day one Introduction MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. Job Responsibilities: Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. Seeks awareness of relevant competitors and industry trends. Ensures an effective and efficient response to customer questions, requests, and/or concerns. Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains Team Member safety and security standards. Ensures compliance with relevant regulatory rules and standards. Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover. Maintains cleanliness of workspaces including staging area and coolers. Maintains security of equipment, e.g., MSRs, phones, currency counters. Proactively identifies process improvement opportunities. Consistently communicates and models WFM core values, leadership principles, and supports goals. Job Skills Ability to perform task management, balancing dynamic customer flows. Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance). Excellent interpersonal, motivational, team building and customer relationship skills. Capable of teaching others in a positive and constructive manner. Proficient with email, Microsoft Office, and operations-related applications. Qualifications * 12+ months retail experience Physical Requirements/Working Conditions Must be able to lift 50 lbs. In an 8-hour workday: standing/walking 6-8 hours. Hand use: Single grasping, fine manipulation, pushing and pulling. Work requires the following motions: bending, twisting, squatting, and reaching Exposure to FDA approved cleaning chemicals Exposure to temperatures 90 degrees Fahrenheit Ability to work in a wet and cold environment. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. The wage range for this position is $18.00-$30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site: ********************************************** At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required. You Will Provide patients with exceptional customer service by understanding and advising the patient's needs Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust Provide patients with comprehensive explanation of insurance benefits Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames Collaborate with doctor(s) and team members to provide seamless patient experience Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients Participate in other office duties as assigned About You Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required) A proactive approach to problem solving with an entrepreneurial spirit Willing to learn about industry, product, and services Ability to sell with a desire to meet office goals with a "can do" attitude Friendly, caring, and patient-centric person who thrives in a fast-paced environment Team player who is willing to collaborate to provide the best patient experience Growth With Us Grow and develop your career through role specific training programs Be offered an opportunity to earn bonuses and commission (role specific) Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more Participate in our Vision coverage and associate discounts on our products Participate in our 401(k) with competitive company match Accrue PTO and paid holidays from day one Introduction MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

LE POSTE VOTRE PROFIL Sales and Service Leader - Full Time Publiée le 04.12.2025 Sephora Retail Référence : 278900 Ajouter aux favoris Ouvrir Partager Localisation : Leawood, United States Type de contrat : Permanent Job Expérience requise : Minimum 3 years Mode de travail : Full Time Postuler LE POSTE VOTRE PROFIL Le poste Sales and Service Leader - Full Time Votre profil Job ID: 278900 Store Name/Number: KS-Town Center Plaza (0924) Address:5056 W. 119th St Space #300, Leawood, KS 66209, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Full Time Position Type: Regular Your Role at Sephora: As a Sales and Service Leader, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you'll help create a high-performing, inclusive environment where everyone thrives. If you're a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful. Key Responsibilities Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance Train and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience Flexible Scheduling and Reliability Must meet the required minimum number of weekly shifts/hours Full Time: 30-40 hrs/week Be available during peak retail operations (nights, weekends and holidays) Punctuality and consistent attendance Qualifications/Experience Minimum 2 years of leadership experience in a retail, hospitality, or service environment Proven ability to coach and inspire teams to achieve goals Strong sales and client service skills Excellent communication and interpersonal skills Comfortable in a fast paced and dynamic environment Quick learner with ability to absorb and share product knowledge and training Physically able to lift and carry up to 50 pounds While at Sephora, you'll enjoy Inclusion & Belonging We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored. Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here $24.00 - $31.00/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location. Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production. Essential Job Functions: Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text). Communicate clearly and professionally in both verbal and written formats. Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues. Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible. Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy. Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution. Follow all established workflows and work instructions to ensure consistency and compliance. Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy. Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit). Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries. Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time. Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support. Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis. Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers. Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook. Non-Essential Job Functions: Other duties as assigned Training: On the job Qualifications: Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work. Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

Pay $22-24 an hour Responsibilities The Customer Specialist/Delivery is responsible for driving a straight truck along a daily delivery route. Tasks along the delivery route include: Delivering customers' furniture including assembly and installation of the furniture when required. Inspecting furniture for flaws or damage. Resolving customer complaints should they arise by working with the Customer Care department. The Customer Specialist/Delivery will inspect and clean the company vehicle to keep it presentable and functioning. While working both independently and as part of the warehouse team, Customer Specialist/Delivery are expected to unpackage, assemble, and prepare furniture for transport in customer vehicles. This includes making sure that furniture is adequately wrapped in protective materials and properly tied down. Inspecting furniture for damage and flaws is an important part of the duties of a Customer Specialist/Delivery in order to ensure customer satisfaction. Other duties as assigned Benefits HOM Furniture offers its full-time employees a competitive benefits package. Paid Time Off- 20 Days in 1st year for full-time employees Medical and/or Dental Coverage 401(k) Employee Contribution Plan 401(k) Employer Matching Employee discount Career advancement opportunities and training Pay on Demand - options for receiving earned wages Requirements Education: Must be working towards or have a high school diploma or GED. Licenses Required: Must have a driver's license and a clean driving record. Must be able to pass a D.O.T. Medical Physical. Experience: 1-3 years related experience preferred. Physical Demands: High physical demands can be required. The employee is regularly required to stand for sustained periods of time. The employee can be expected to lift, push, and pull up to 150 pounds individually and up to 300 pounds as a part of a team. Occasionally, The employee will be required to ascend and descend ladders and stairs in a safe manner. May be required to work safely from heights when necessary. The employee must adhere to safe lifting techniques, follow proper training for learned job hazards and ergonomic risk factors, participate in the departmental stretching program, and maintain an overall safe working environment. Other: Must be able to communicate effectively both verbally and in writing. Must be 21 or older. * Reasonable accommodations will be made for those who require it. HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law. See All Delivery Positions >>

Pay $20-$22 Responsibilities The Customer Specialist/Delivery is responsible for driving a straight truck along a daily delivery route. Tasks along the delivery route include: Delivering customers' furniture including assembly and installation of the furniture when required. Inspecting furniture for flaws or damage. Resolving customer complaints should they arise by working with the Customer Care department. The Customer Specialist/Delivery will inspect and clean the company vehicle to keep it presentable and functioning. While working both independently and as part of the warehouse team, Customer Specialist/Delivery are expected to unpackage, assemble, and prepare furniture for transport in customer vehicles. This includes making sure that furniture is adequately wrapped in protective materials and properly tied down. Inspecting furniture for damage and flaws is an important part of the duties of a Customer Specialist/Delivery in order to ensure customer satisfaction. Other duties as assigned Benefits HOM Furniture offers its full-time employees a competitive benefits package. Paid Time Off- 20 Days in 1st year for full-time employees Medical and/or Dental Coverage 401(k) Employee Contribution Plan 401(k) Employer Matching Employee discount Career advancement opportunities and training Pay on Demand - options for receiving earned wages Requirements Education: Must be working towards or have a high school diploma or GED. Licenses Required: Must have a driver's license and a clean driving record. Must be able to pass a D.O.T. Medical Physical. Experience: 1-3 years related experience preferred. Physical Demands: High physical demands can be required. The employee is regularly required to stand for sustained periods of time. The employee can be expected to lift, push, and pull up to 150 pounds individually and up to 300 pounds as a part of a team. Occasionally, The employee will be required to ascend and descend ladders and stairs in a safe manner. May be required to work safely from heights when necessary. The employee must adhere to safe lifting techniques, follow proper training for learned job hazards and ergonomic risk factors, participate in the departmental stretching program, and maintain an overall safe working environment. Other: Must be able to communicate effectively both verbally and in writing. Must be 21 or older. * Reasonable accommodations will be made for those who require it. HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law. See All Delivery Positions >>

LE POSTE VOTRE PROFIL Sales and Service Leader - Full Time NOUVEAU Publiée le 22.01.2026 Sephora Retail Référence : 278155 Ajouter aux favoris Ouvrir Partager Localisation : McLean, United States Type de contrat : Permanent Job Expérience requise : Minimum 3 years Mode de travail : Full Time Postuler LE POSTE VOTRE PROFIL Le poste Sales and Service Leader - Full Time Votre profil Job ID: 278155 Store Name/Number: VA-Tysons Corner (0352) Address:7966 Tysons Corner Center, McLean, VA 22102, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Full Time Position Type: Regular Your Role at Sephora: As a Sales and Service Leader, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you'll help create a high-performing, inclusive environment where everyone thrives. If you're a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful. Key Responsibilities Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance Train and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience Flexible Scheduling and Reliability Must meet the required minimum number of weekly shifts/hours Full Time: 30-40 hrs/week Be available during peak retail operations (nights, weekends and holidays) Punctuality and consistent attendance Qualifications/Experience Minimum 2 years of leadership experience in a retail, hospitality, or service environment Proven ability to coach and inspire teams to achieve goals Strong sales and client service skills Excellent communication and interpersonal skills Comfortable in a fast paced and dynamic environment Quick learner with ability to absorb and share product knowledge and training Physically able to lift and carry up to 50 pounds While at Sephora, you'll enjoy Inclusion & Belonging We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored. Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here $28.00 - $36.00/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location. Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Meet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit **************** At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It's our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast- paced work environment. Some of the sweetest perks we offer aren't in a typical benefit package like hefty discount on items we carry - as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties. To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve. Are you ready to set the standard for Premium apparel? Main purpose of the CS Training Lead role: Provide thorough onboarding training for new hires and ongoing training classes for all customer service agents. Partner with HR to ensure material and delivery maximize staff retention of information, allowing agents to recall information with ease. Develop follow-up training material for training existing customer service representatives. Manage documentation of policies, procedures, and training manuals to ensure instructions are user-friendly and comprehensive. Major Responsibilities: Essential Duties and Responsibilities include the following. Other duties may be assigned. Train newly hired customer service representatives. Coordinate training schedule with the hiring and training demands of the department. Coordinate tools, resources and access to internal systems for new hires. Provide training on new processes, policies and procedures for all agents when necessary. Update existing processes, policies and procedures in training materials. Work with department managers to determine additional training needs. Design courses to train agents to achieve the performance expectations of the department. Organize and update customer service training manual and document policy & procedure changes. Collaborate with Quality Assurance Lead to identify areas where additional training is needed. Respond to representative questions. Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Ability to work in a team environment and give honest and direct feedback. A demonstrated passion for teaching and developing employees at all levels. Creative aptitude and vision to recognize the needs of continual customer service training. Innovative thinking to adapt to the demands of a quickly growing company. Self-sufficient and able to envision training curriculum and successfully execute said vision. A fun and interactive approach to building rapport and training retention. Ability to come into the office located in Cerritos once a week. Ability to work autonomously in a virtual environment Must be reachable and available by telephone, email, and instant message during work hours Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) Minimum Qualifications: Some College 4+ years in customer service 2+ year in leadership experience Type 50+ words per minute Preferred Qualifications: Bachelor's/Undergraduate Education 4+ years in customer service in retail environment 2+ years in training experience Adept at using web-based software & tools Experience with Microsoft PowerPoint, Visio, Word, and Excel A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day. For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $30/hr- $32/hr.

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 817 East Altantic St Location: USA TJ Maxx Store 1621 South Hill VA This position has a starting pay range of $13.41 to $13.91 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Interested in working with chefs, hospitality professionals? Learn about Japanese Chef Knives, Kitchen Utensils and all the tools that professional chefs use. No sales pressure, we are about customer service and helping chefs find the products they need. We are looking for enthusiastic, ready to learn and proactive candidates who would like to join a growing company that moves fast. Our goal is to help our customers choose and receive their products with excellent customer service and fast fulfillment. Join KORIN and see what the culinary/hospitality industry is all about. There is a 90 day paid training period which involves learning our software and catalog of products, how to handle and understand Japanese knives. We start new associates at $25 per hour. Health insurance, 401K, Profit Sharing and Bonus Programs become available post training period. Responsibilities Greet and assist walk-in customers. Assist customers with Korin's catalog of products. Provide professional and thoughtful service. Enter and process customer orders. Perform opening, closing, and daily maintenance duties as assigned. Keep the showroom tidy and presentable, Monitor inventory and restock product as needed, Maintain cleanliness and organization in the showroom. Investigate and resolve potential customer complaints. Assist with packing and shipping of customer orders. Assist customers with pick-up orders and complete invoices, Pick items from showroom and warehouse to ship out, Gift wrap & engrave knives, Assist warehouse team with item transfers. Complete additional tasks/projects as Showroom Manager allocates. Hit and exceed quarterly sales goals by developing relationships with customers and growing an account list. Assist customers with knife sharpening drop off and pick up. Open packages for mail in knife sharpening service and generate SO for the order and collect payments. Ensure knife sharpening has addressed each of the services the customer requested, for example MR service for broken tip or rust. Qualifications Willingness to learn and interest in sales, hospitality/culinary industry. Previous experience in sales, customer service, or related fields. Ability to thrive in a fast-paced and exciting environment. Excellent customer service skills including ability to build rapport with customers. Excellent written and verbal communication skills. Bilingual Spanish, Japanese or Chinese language skills are a plus. Understanding of hospitality industry a plus. U.S Work Authorization (Required) Physical Requirements: Position requires periods of standing/walking and may involve reaching, crouching, kneeling, stooping and color vision Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions Ability to lift/move up to 25lbs

LE POSTE VOTRE PROFIL Sales and Service Leader - Full Time Publiée le 14.10.2025 Sephora Retail Référence : 276291 Ajouter aux favoris Ouvrir Partager Localisation : Hurst, United States Type de contrat : Permanent Job Expérience requise : Minimum 3 years Mode de travail : Full Time Postuler LE POSTE VOTRE PROFIL Le poste Sales and Service Leader - Full Time Votre profil Job ID: 276291 Store Name/Number: TX-North East Mall (0080) Address:1001 Melbourne Road, Hurst, TX 76053, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Full Time Position Type: Regular Your Role at Sephora: As a Sales and Service Leader, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you'll help create a high-performing, inclusive environment where everyone thrives. If you're a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful. Key Responsibilities Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance Train and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience Flexible Scheduling and Reliability Must meet the required minimum number of weekly shifts/hours Full Time: 30-40 hrs/week Be available during peak retail operations (nights, weekends and holidays) Punctuality and consistent attendance Qualifications/Experience Minimum 2 years of leadership experience in a retail, hospitality, or service environment Proven ability to coach and inspire teams to achieve goals Strong sales and client service skills Excellent communication and interpersonal skills Comfortable in a fast paced and dynamic environment Quick learner with ability to absorb and share product knowledge and training Physically able to lift and carry up to 50 pounds While at Sephora, you'll enjoy Inclusion & Belonging We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored. Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here $23.00 - $28.25/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location. Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

AERIN is seeking a detail-oriented, and dedicated Customer Experience & Operations Associate who will manage the communication and operational processes related to customer and trade inquiries for AERIN.com. The Customer Experience & Operations Associate will work to build and enhance relationships with our customer base to improve retention, customer lifetime value and contribute to the ecommerce revenue target. will also serve as a key partner and liaison to cross-functional team leads (e.g., eCommerce, Logistics, Finance, Production, 3 rd party vendors) to resolve customer issues in a timely manner and devise solutions to improve the customer experience on AERIN.com. Customer Service Deliver a superior and personalized level service to all customer inquiries. Field customer inquiries via email, phone, and chat. Actively troubleshoot and provide resolutions to customer inquiries in an efficient manner with a courteous tone that is representative of the AERIN.com brand. Identify and communicate opportunities and customer feedback to help the brand continuously improve the customer experience. Provide a luxury experience, developing relationships with VIP clients and proactively clientele utilizing in-depth product knowledge to deliver an exceptional customer experience and to achieve and exceed sales targets via the customer service channel. Operations Operate multiple systems and software applications simultaneously to support processes related to customer service, including the eCommerce platform, payment processor, and order management system. Manage sales orders, on a daily basis; partner with the Logistics team and 3 rd party Vendors on processing, shipping, returns and cancellations. Manage and execute processes related to customer order inquiries, including account creation, inventory checks, product insights, backorder status, order placement, and fraud management. Manage and execute processes related to post-purchase issues, such as order status, returns and refunds, and chargebacks. Manage operational communication with 3 rd party vendors regarding shipment tracking, returns, and damages. Manage White Glove Delivery program by serving as a liaison between customers and Logistics to ensure proper communication for prompt delivery. Manage fraud management and charge back investigations and analytics Assist with manual order processing as needed during peak seasons. Responsible for receiving, tracking, label creation and sending orders to clients. Manage order trackers (Personalization, Damages, Refund Errors, etc.) Trade Program Management Manage communication and inquiries with trade program members, including inventory availability and projected lead times. Collect relevant documentation from designers for trade program approval and manage designer discount program. Recruit new designers to the program through strategic outreach and communication Additional tasks as assigned. Desired Skills and Experience: Customer service experience in ecommerce luxury retail or a related industry preferred. Comprehensive understanding of luxury clientele and communication. Strong communication skills with a proactive, entrepreneurial attitude. Ability to multi-task with strong organizational skills. Ability to work independently to resolve complex and/or escalated situations. Demonstrate the ability to work under pressure and diplomatically address challenging situations. Ability to take initiative, ownership and accountability. Strong sense of teamwork, ability to multi-task and manage priorities with ease. Willingness and ability to work outside of normal business hours as needed. Proficient in MS Office including MS Excel. Experience with Netsuite, Gorgias, Salesforce Commerce Cloud, Braintree, Magento, or similar technologies preferred. Bachelor's degree and/or equivalent professional experience. About AERIN AERIN is a global luxury lifestyle brand inspired by the signature style of its founder, Aerin Lauder. Based on the premise that living beautifully should be effortless, the brand develops curated collections in the worlds of beauty, fashion accessories, and home décor. With a passion for art, travel, fashion, and design, Aerin's own lifestyle serves as a focal point of inspiration for the brand. Classic, but always with a modern point of view, every piece is created to make life more beautiful, with a sense of ease and refinement.

We're looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA. The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A+ customer service. About the Role - Job Responsibilities Include: Respond, answer, and resolve any customer inquiries and concerns Help customers place orders over the phone; increase revenue through cross-selling and up-selling merchandise Communicate with customers who are experiencing various issues through emails, phone calls, and live chat Develop and maintain a strong knowledge of our clothing and other products, as well as our current promotions Help receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customers Provide product detail to our Ecommerce team to help improve online product descriptions Communicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandise Offer suggestions as needed to improve team processes or efficiencies Respond promptly and accurately to customer inquiries and requests Assist customers with placing, tracking, and returning orders Work with Ecommerce team on related initiatives and activities as needed Qualifications - Candidate Requirements: High school diploma / GED Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferred Ability to read, write, and speak in both English and Spanish (bilingual) Self-motivated with the ability to question and learn new tasks quickly Ability to empathize with and prioritize customer needs Ability to determine customer needs and provide appropriate solutions Highly motivated, energetic and upbeat personality Microsoft Office Knowledge - Outlook, Excel, and Word Ability to work independently and with a team Pay range and compensation package - Benefits: 401k plan with partial company match Comprehensive healthcare, dental, and vision plan Clothing discount Voluntary life insurance, as well as short-term and long-term disability policies Voluntary free annual biometric health test Early access to company sample sales Company-sponsored Wellness program Access to free monthly health & mindfulness webinars Seasonal monetary awards for participation in company Fitness Challenges Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. Description: The IT Service Desk Lead is responsible for leading the service desk and providing effective IT support services to end-users across the organization. This role ensures the smooth operation of the IT services by managing day-to-day activities, improving support processes, and enhancing customer satisfaction. The IT Service Desk Lead is also accountable for incident resolution, service request management, and continuous improvement of service delivery, as well as managing and coordinating on-site IT support for the organization's remote locations, including offices, retail locations, or other field-based operations. Essential Duties & Responsibilities: Team Leadership: Manage, mentor, and develop the teams, including setting performance objectives, conducting regular reviews, and providing training to enhance technical and customer service skills. Service Desk Operations: Oversee the daily operations of the IT service desk, ensuring timely and efficient handling of service requests and incidents. Performance Monitoring: Monitor operations performance through key performance indicators (KPIs) and provide regular reports on ticket volumes, resolution times, and customer satisfaction. Process Improvement: Continuously improve service desk processes, implement automation where possible, and ensure alignment with ITIL or other service management frameworks. Incident & Request Management: Ensure proper incident categorization, prioritization, and resolution in line with service-level objectives (SLOs) and ITIL best practices. Customer Service: Maintain a high level of customer satisfaction by ensuring the service desk provides consistent, high-quality, and user-friendly support to internal staff. Escalation Management: Handle escalated technical issues and ensure appropriate resolution, engaging other IT teams or vendors when necessary. Knowledge Management: Ensure the creation, maintenance, and accessibility of a knowledge base for the service desk, including documentation of common issues, troubleshooting steps, and user guides. Travel Management: Plan and coordinate travel logistics for field support technicians, ensuring efficient and cost-effective support coverage. Compliance & Security: Ensure all operations support activities adhere to organizational security policies and compliance requirements, including the handling of sensitive data and securing IT assets. Vendor Coordination: Work with third-party vendors to resolve hardware, software, or network issues as needed, ensuring minimal disruption to operations. Requirements: Bachelor's degree in computer related discipline, or equivalent experience 2+ years' experience managing enterprise Service Desk A+ Certification or equivalent experience ITIL Certification or equivalent experience Has knowledge of commonly used concepts, practices, and procedures used to deliver and report enterprise service support FreshService, JIRA (JSM), or equivalent, IT Service Management tool and workflow automation Remote leadership experience Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Must be able to work Saturdays Who We Are: The Karl Auto Group is a growing, nationally recognized dealer group that encompasses all domestic brands such as: Chevrolet, GMC, Chrysler, Dodge, Jeep, Ram and Ford, as well as the custom and performance industry leader with Karl Kustoms. We work as a team to provide each customer with a best in class industry automotive experience. Honesty, integrity, trust and respect are at the cornerstones of how we treat our customers and each other setting the foundation for a world class work environment. If this sounds like an organization you would like a career with, come join our industry leading team today! What You Will Do: Responsible for ensuring customer satisfaction and proper control of transactions. Support service personnel in providing excellent service to Karl Customers. Serve as a liaison between customer and technician. The Ideal Candidate Should: Be highly motivated and goal-oriented Possess strong time management skills Have a strong desire to provide outstanding customer service Have a positive attitude with the desire to grow personally and professionally Team oriented Possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities Have a valid drivers license What We Offer: An opportunity to build a great career with continual training and a management team committed to your success An aggressive pay for performance compensation plan that rewards your hard work Competitive benefits package which includes medical, dental, vision, and life Insurance 401K plan with company match PTO Vehicle & service discounts Variety voluntary benefits EAP Community Discounts

About the job Alton Lane is actively hiring for Customer Experience Specialist for our growing Customer Experience Department as we are growing rapidly. We are actively hiring a team member to work 32 hours Tuesday-Friday 1:00pm to 10:00pm EST with the occasional weekend shift as needed. A Customer Experience Specialist is passionate about developing new processes, organization, supporting a team, and providing an unsurpassed service experience to our customers. A career at Alton Lane is both fast-paced and highly rewarding. Working here means being entrepreneurial, leading with integrity, taking initiative, thinking big, and working as a team to expand our presence across the country, introducing our brand to new customers, and taking ownership of driving our business to new heights. Role & Responsibilities Life at Alton Lane is constantly evolving. No two days are ever the same. A Customer Experience Specialist will proactively manage customer communication in addition to a variety of other tasks, so the ability to multitask, think creatively, and prioritize is critical. The expectations of a Customer Experience Specialist are: Partner with the VP of Sales and Customer Experience Lead to build a best-in-class customer experience for our client base Manage the client experience through phone, email, and chat Work closely with cross-functional teams to answer customer inquiries and regularly provide updates on their orders, shipments, and production status details Ensure customers receive responses in real time Track and monitor customer interactions and manage customer information Be confident and knowledgeable with customer correspondence regarding style and pricing questions Be timely and provide clear, honest, and respectful communication with all customers and team members at all times Flexibility to work evenings and weekends THE ALTON LANE CANDIDATE You are an individual contributor who is always looking for opportunities to grow and develop in your professional career, meet new people, anticipate the needs of your team and customers, and embrace frequent changes and challenges. You also have: Bachelor's Degree or equivalent work experience in a related field (textiles + fashion merchandising, communication, business administration, etc) 2+ years experience in a customer service or retail management role with a demonstrated track record of providing excellent customer support Ability to handle escalated customer service issues with empathy and a results and solution-oriented approach Strong technical skills including familiarity with Netsuite, Zendesk, JustCall - *preferred Self-starter who can operate well in a collaborative team environment with flexibility and agility to handle the competing priorities of a fast growing company Ability to multitask to meet pressing deadlines with a high attention to detail PERKS OF THE ROLE Collaborate (and HAVE FUN!) with a dynamic team of driven individuals across the country Access to our luxury clothing and accessories through a generous employee discount program Opportunity to carve out an exciting career path with a high-growth company Direct exposure to leadership and senior management, focusing on high-level sales strategy and business development training Are you a self-starter with the desire to develop and champion new processes? If you answered YES to both of those questions, we want to hear from you. Alton Lane is an Equal Opportunity Employer. We celebrate the diversity of all backgrounds and are committed to creating and fostering an inclusive culture for our Community.

The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories. ESSENTIAL FUNCTIONS: * Supports a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers. * Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner. * Answers service, warranty and parts questions over the phone and in person. * Assists Receiving Department with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer. * Affixes bar code labels to units received and updates lot location in IDS. * Maintains unit inventory status communication in IDS and assists with physical inventories. * Prints daily unit delivery schedule to prepare for upcoming orientations. * Conducts final PDI and inspects detailing of all units scheduled to deliver and reports any issues with unit condition to Service Manager and provides VIN verification to the BA. * Confirms correct rigging and accessory mounting instructions against the work order. * Prepares Owner's Delivery Packet and delivery documents in advance of time for pick-up. * Explains unit and accessory operation, break in and maintenance procedures to customer. * Assists service customers with documentation of concerns on the TMBC Repair Order. * Assists Service Manager with the creation of related IDS work order and with keeping customers informed of estimates for needed repairs and progress toward their completion. * Assists Marine GSM and senior management with the scheduling of work to be performed in the department. * Remains up-to-date on product warranty policies and procedures. * Assists with warranty repair authorization and related IDS work order creation, the receiving and sale of parts within the IDS dealer management system and the accepting parts and work order payments, compiling daily batch report and till reconciliation. * Assists Management and BA to ensure no unit is released until payment is received in full. * Maintains a clean and professional work area. * ALL OTHER DUTIES AS ASSIGNED. EXPERIENCE/QUALIFICATIONS: * High School education or equivalent experience KNOWLEDGE, SKILLS, AND ABILITY: * Ability to complete simple math calculations * Ability to communicate in a friendly and professional manner with customers, vendors and fellow associates * Ability to establish and maintain effective working relationships with customers, management and co-workers * Ability to perform various functions within Dealership Management data entry system TRAVEL REQUIREMENTS: * N/A PHYSICAL REQUIREMENTS: * Able to lift up to 50 pounds * Able to work in and out of doors / in non-air conditioned environment * Able to stand for extended periods INDEPENDENT JUDGEMENT: * Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! * Medical * Dental * Vision * Health Savings Account * Flexible Spending Account * Voluntary benefits * 401k Retirement Savings * Paid holidays * Paid vacation * Paid sick time * Bass Pro Cares Fund * And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at ************************. Bass Pro Shops