As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.
At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.
Visit the link below to learn more about #LifeAtBCU:
https://players.brightcove.net/3101254895001/default_default/index.html?video Id=6013229634001
**Hybrid on-site/remote schedules available after your first 90 days**
Check out this video for a day in the life of one of our reps: https://www.youtube.com/watch?v=K59W6C-0faE
Summary
Are you goal driven? Do you have great active listening skills? We are looking for professional individuals to service our members in our fast-paced call center. The primary purpose of this role is to provide best in class member service by answering incoming calls to help resolve routine and complex member inquiries with empathy and compassion. An individual who can walk in our members shoes and advocate to provide resolution. This role comes with a fun team, rewards, recognition, and opportunity for advancement.
We provide competitive pay, benefits, 401 (k) company match, working from home hybrid opportunities, and so much more!
If you're interested in growth and development, join us!
Role and Responsibilities
Service 50-100 first tier incoming member calls daily, including general member inquiries, account research, fraud and disputes or as assigned Develop and display a complete understanding of all required Visa, governmental, regulatory, and departmental policies, procedures, and compliance guidelines, particularly those pertaining to customer verification Deliver on a first contact resolution experience by using all resources, including our process knowledge repository, self-servicing tools and available surrounding support Demonstrating problem solving and process improvements skills, to reduce member effort and improve our business best practices Based on member need, promote the adoption of or conversion to available credit union products and services Own the ability to quickly adapt and support new strategies, tools, and tactics to better service our members Build strong internal partnerships with management and peers in contributing to a productive and quality team environment Meet or exceed all key performance production and quality experience goals, completing all assigned work with accuracy as established by BCU guidelines and training Other duties as assigned Execute performance reviews and development plans with staff
Qualifications and Education Requirements
High school diploma or equivalent Minimum 1 year of customer service experience High energy, positive attitude, self-starting and coachable individual Strong interpersonal, verbal, written and active listening skills Aptitude to develop and own strong understanding of regulatory and departmental policies Ability to work effectively and pay attention to detail in fast paced environment, leveraging tools to drive a first contact resolution every time.Ability to adapt quickly and easily to changes in strategies, tools or tactics Desire to form and make business improvement recommendations Ability to building strong internal peer and team partnerships Desire to meet all established performance goals consistently Basic Windows PC navigation and Microsoft office knowledge
BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
Life at BCU. With a culture built off relationships and referrals, we're committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we've created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU
Equal Employment OpportunityBaxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the LawEEO is the law - Poster Supplement
Pay Transparency Policy
Reasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.$34k-40k yearly est.1h ago
Upgrades Engineer (Remote)
* Care Communications is a division of Baxter focused on delivering clinical communication, workflow automation, and ground breaking mobile communication strategies to healthcare facilities, Remote Upgrade Engineers are an integral part of the team. * Lead and perform upgrades of Baxter Care Communications products. * Ensure performance, quality, and reliability is validated post upgrade for all Baxter Care Communications products * Baxter offers a great benefits package including Healthcare Insurance, 401K, Paid Time Off, Parental Leave, and Employee Stock Purchase Plan. At Baxter, we are deeply connected by our mission. * The Remote Upgrades Engineer performs detailed assessments of existing Baxter Care Communications product installations in order to upgrade products to the latest available software packages. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. No matter your role at Baxter, your work makes a positive impact on people around the world.$60k-132k yearly15d ago
While ideal locations for this role would include Bellevue, WA, or St. Paul, MN, this is a remote/virtual rol * Expected travel up to 25% to meet face to face with Bardy team members in Bellevue, WA, Reimbursement team meetings normally in St. Paul, MN and payers. Baxter 's Bardy Diagnostics, offers an innovative in digital health and remote patient monitoring solution, with a focus on providing ECG Monitoring. At Baxter, we are deeply connected by our mission. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. * Serve as a member of Baxter's Front Line Care (FLC) Reimbursement Leadership Team. * Actively collaborate with other FLC business units and functional teams pursuing reimbursement of Baxter technologies and services. No matter your role at Baxter, your work makes a positive impact on people around the world.$184k-276k yearly3d ago
Manager, Supplier Development - Pharma (Remote)
* Drive supply base improvement for respective Baxter manufacturing facilities (manufacturing plants or External Contract Manufacturers (ECM), including systematically review supplier's performance, propose continuous improvement activities, and work with suppliers to achieve process improvements to meet quality, delivery, and cost improvement targets. * Lead and facilitate the resolution of critical supplier quality/capacity issues threatening continuity of supply to a Baxter manufacturing facility or External Contract Manufacturer. The Manager - Supplier Development role is crucial to Baxter's Global Procurement organization. At Baxter, we are deeply connected by our mission. * Maintain alignment between supplier, Baxter's manufacturing plant, engineering, supply chain, and broader procurement organization. This position has responsibility for managing supplier development engineering across one or more Baxter GBUs in alignment with core end-to-end supply chain functions driving continuous improvement of Baxter's supply base quality, delivery, productivity and service performance. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. No matter your role at Baxter, your work makes a positive impact on people around the world.$80k-180k yearly15d ago
Clinical Solutions Consultant
* As a Clinical Solutions Consultant you will execute clinical program deliverables for sales/service delivery, including clinical assessments, clinical design strategy, user acceptance testing, go-live support, revenue recognition and ongoing customer clinical engagements. * Clinically assess health care organizations related to current state, future state with Baxter Care Communications products and improved outcomes for patients and their caregivers. No matter your role at Baxter, your work makes a positive impact on people around the world. * Collaboratively build references and clinical user groups at strategic customer hospital facilities to advance Baxter clinical product value proposition. At Baxter, we are deeply connected by our mission. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. As a Clinical Solutions Consultant, you will be responsible for providing clinical expertise, best-practice standards, and professional skills to support Sales and Services engagements for the Baxter Care Communications product portfolio including Nurse Call and Digital Health products.$52.8k-132k yearly21d ago
Sr. EHS&S Assurance Leader (Open to Remote)
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.$112 hourly52d ago
Senior Principal Engineer (Hybrid/US Remote)
As a Senior Principal Engineer, you will be responsible for the research and development of advanced medical monitors saving lives across the whole world. As a Senior Principal Engineer, your work contributes directly to achieving that mission and making a significant impact on others. At Baxter, we are deeply connected by our mission. Baxter's mission is to save and sustain lives. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. No matter your role at Baxter, your work makes a positive impact on people around the world.$80k-180k yearly60d+ ago
As a key member of the Central Product Security Team, you will work closely with Baxter's global development teams and our US Government agency partners to lead security authorizations for Baxter's medical products. This role will also support Baxter's commercial compliance work with SOC2, HITRUST, and related standards. Conduct internal security control assessments of Baxter product offerings (including physical device hardware and supporting IT infrastructure) using the Baxter Digital Security Control Framework and various third-party standards/frameworks, and coordinate post-assessment activities (leadership reporting, risk analysis/prioritization, and tracking of ongoing remediation actions) You will provide consulting and security mentorship on emerging threats, vulnerabilities, and security practices that may have an impact on the security posture of a variety of applications across the Baxter portfolio. * Work closely with product teams and enterprise business operations staff to maintain security governance documentation (Policies, Procedures, and Standards) for Baxter products and corporate IT processes At Baxter, we are deeply connected by our mission. * Support annual audits for Baxter's commercial certifications (SOC2 and HITRUST) by facilitating audit walkthroughs/demonstrations, collecting and analyzing control implementation evidence, and collaborating closely with third-party auditors to lead audit logistics and provide feedback on reports/deliverables The role will be instrumental in providing mentorship and reviews of security across all of the products across Baxter. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. No matter your role at Baxter, your work makes a positive impact on people around the world.$68k-156k yearly11d ago
Regulatory Affairs Manager (Open to Remote)
You will provide input and help influence global regulatory strategies and be responsible for the execution of Baxter's regulatory initiatives. As a Manager - Global Regulatory Affairs, you will be responsible for defining global regulatory strategies and preparing 510k submissions in support of new and existing marketing authorizations for physiological monitoring and interoperable medical devices for the Medication Delivery global business unit (GBU). At Baxter, we are deeply connected by our mission. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. No matter your role at Baxter, your work makes a positive impact on people around the world.$80k-180k yearly34d ago
Upstream Product Manager - Medical Device Integration and Alert & Alarm Management
As a Global Upstream Product Manager, you have lots of ideas grounded in research and knowledge of the marketplace. This upstream product management (PM) role plans, coordinates, and manages our Medical Device Integration and Alert & Alarm Management portfolio (our Excel Medical technology) from conceptual stages, through development to launch and manages product life cycle - including discontinuation. At Baxter, we're not just promoting the latest life-saving products; we're thinking strategically about getting products to those who need them by understanding the value they provide, the market where they are needed, and the approach to reach the right individuals. This is a remote position and candidates should reside in the Central or Eastern time zone with Jupiter, Florida preferred (near our R&D facility). At Baxter, we are deeply connected by our mission. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. No matter your role at Baxter, your work makes a positive impact on people around the world.$80k-180k yearly21d ago
Senior Manager, Supplier Development - Pharma (Remote)
* Drive supply base improvement for respective Baxter manufacturing facilities (manufacturing plants or External Contract Manufacturers (ECM), including systematically review supplier's performance, propose continuous improvement activities, and work with suppliers to achieve process improvements to meet quality, delivery, and cost improvement targets. * Lead and facilitate the resolution of critical supplier quality/capacity issues threatening continuity of supply to a Baxter manufacturing facility or External Contract Manufacturer. The Manager - Supplier Development role is crucial to Baxter's Global Procurement organization. At Baxter, we are deeply connected by our mission. * Maintain alignment between supplier, Baxter's manufacturing plant, engineering, supply chain, and broader procurement organization. This position has responsibility for managing supplier development engineering across one or more Baxter GBUs in alignment with core end-to-end supply chain functions driving continuous improvement of Baxter's supply base quality, delivery, productivity and service performance. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. No matter your role at Baxter, your work makes a positive impact on people around the world.$112k-216k yearly2d ago
Production Associate Fill 230p-1030p
We're grateful you're interested in continuing your career journey with Baxter. No matter your role at Baxter, your work makes a positive impact on people around the world. At Baxter, we are deeply connected by our mission. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For us, working at Baxter is not just a job-it's a calling.$35k-42k yearly est.3d ago
Rep II, Customer Svs Ops- Hold Edit
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Principal Information Systems Architect - Anaplan - US Remote
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Maintenance Technician
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Warehouse Associate (2nd shift)
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