Patient Finance Representative jobs at BayCare Health System - 50 jobs

Patient Access Specialist 1 - USFTGP - (250004TM) Description Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience. Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system. Qualifications Required:High School Diploma or GED Work Experience and Additional InformationTechnical Knowledge, Skills, and Abilities· Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times· Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks· Employee is people-oriented and enjoys interacting with patients and working in group projects· Can navigate through multiple screens to provide the essential information required to address consumer need· Active listener, has strong written and verbal communication skills· Must be able to document each patient communication while on omnichannel platform (call/text/email/chat)· Must possess strong attention to detail, organizational skills and ability to set priorities· Computer literacy, ability to navigate through screens Primary Location: TampaWork Locations: University Professional Center 3500 E. Fletcher Ave Tampa 33613Eligible for Remote Work: Hybrid RemoteJob: Patient Financial ServicesOrganization: Academic Medical Group IncSchedule: Full-time Scheduled Days: Monday, Tuesday, Wednesday, Thursday, FridayShift: Day JobJob Type: Hybrid RemoteMinimum Salary: 32,136. 00Job Posting: Dec 22, 2025, 10:12:53 PM

Registration Specialist - USFTGP RCO - (250004TQ) Description The Registration Specialist will be responsible for entering accurate and complete demographics and insurance information in the EHR in a timely matter and managing patient information, including the verification of the patient insurance details and medical treatment schedules. This role will also be responsible for completing the pre-registration process to ensure outpatient procedures are screened based on assigned payors and missing or incomplete information is obtained for patient visits. Qualifications Required:High School Diploma or GEDWork Experience and Additional InformationMinimum of two (2) year's experience in healthcare and/or customer service related industry with an understanding of patient registration and insurance verification. Technical Knowledge, Skills, and Abilities· Basic computer skills with demonstrated understanding of Microsoft products. · Ability to work in a fast pace environment with repetitive tasks. Primary Location: TampaWork Locations: USF Faculty Office Building 13220 USF Laurel Dr Tampa 33612Eligible for Remote Work: Hybrid RemoteJob: Patient Financial ServicesOrganization: Academic Medical Group IncSchedule: Full-time Scheduled Days: Monday, Tuesday, Wednesday, Thursday, FridayShift: Day JobJob Type: Hybrid RemoteMinimum Salary: 34,091. 20Job Posting: Dec 22, 2025, 10:33:51 PM

ONC Patient Access Spec 2 - Med Onc Support Services - (250004KY) Description Under general supervision of the Patient Access Manager or Supervisor, follows established policies and procedures; gathers and records all necessary information in the process of scheduling a hospital procedure and generating a hospital account. Demonstrates expertise with all proficiencies of a PAS 1. Responsible for obtaining and verifying demographic, confidential clinical and financial information necessary to accurately and efficiently schedule surgery and other hospital procedures. Pre-registers patient, verifies insurance eligibility and benefits, identifies those services that require an insurance authorization, notification and/or Precert. Recognizes and adheres to all CMS, JCAHO, and HIPAA requirements when creating a hospital account. Works directly with nurses, medical staff, ancillary departments, insurance carriers and other external professionals to assist patients with obtaining health care and financial services. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital. Qualifications High School Diploma or G. E. D. , AND an approved medical terminology certification or med term course completion with satisfactory scores within 6 months of hire AND (2) two years' experience as a PAS 1 or equivalent with scheduling and/or registration and/or insurance verification in a healthcare setting. Primary Location: TampaWork Locations: TGH WFLA 200 S Parker St Tampa 33606Eligible for Remote Work: On SiteJob: Patient Financial ServicesOrganization: Florida Health Sciences Center Tampa General HospitalSchedule: Full-time Scheduled Days: Monday, Tuesday, Wednesday, Thursday, FridayShift: Day JobJob Type: On SiteShift Hours: VariesMinimum Salary: 16. 88Job Posting: Dec 9, 2025, 8:11:43 PM

The Billing Representative is responsible for the timely submission of hospital or professional claims to Payers including but not limited to Medicare, Medicaid, Managed Medicare, Managed Medicaid, Managed Care, Commercial, Workers Compensation and Champus/Tricare. ESSENTIAL FUNCTIONS OF THE ROLE Perform code and demographic audits on paper and electronic claims for accuracy utilizing the billing scrubber, payer edits and custom edits. Communicate specific problems or concerns to Manager as appropriate. Review electronic claims transmission reports and resolves electronic claims submission (ECS) rejections by making corrections in system, and resubmitting for payment. Request or post charge corrections and appropriate credit and debit adjustments to patient accounts. Correct patient demographic information when new/correct information is received. Review claims for accuracy and completeness and obtain any missing information. Work rejected claims utilizing compliant and ethical billing practices. Identify and bill secondary or tertiary insurances as needed. Performs other duties as assigned or requested. KEY SUCCESS FACTORS BENEFITS Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - Less than 1 Year of Experience

Authorization Specialist Sr - USFTGP RCO - (250004UK) Description This position is responsible for obtaining pre-certifications and pre-authorizations for procedures and medications, scheduling appointments for outpatient testing with other providers, transcribes and triages patient calls to physicians, coordinates patient appointments/orders. Provides support to all other Authorization Specialists and act as the unit's primary liaison to other areas. Qualifications Required:High School diploma License• Medical Assistant or LPN training Work Experience and Additional Information • 5 years of relevant medical office experience to include auth/pre-cert• Knowledge of medical terminology, CPT & ICD-9 coding• Excellent communication skills Duties & Responsibilities• Obtains relevant information to initiate & coordinate the authorization/pre-certification process between the referring physician, insurance carrier, and organization for timely scheduling• Develops working relationships and recommends procedures between the referring physician, the organization, the insurance carrier and other agencies for continuity of care• Assists and educates patients through the process to provide a positive patient experience • Maintain the patient's EMR by entering detailed notes related to the procedure, benefits, and authorization for a complete & accurate record• Responsible for compiling relevant information and documents for peer-to-peer reviews for timely resolution Primary Location: TampaWork Locations: 17 Davis Medical Building 17 Davis Blvd Tampa 33606Eligible for Remote Work: On SiteJob: Patient Financial ServicesOrganization: Academic Medical Group IncSchedule: Full-time Scheduled Days: Monday, Tuesday, Thursday, FridayShift: Day JobJob Type: On SiteMinimum Salary: 36,171. 20Job Posting: Dec 23, 2025, 9:55:21 AM

Authorization Specialist - USFTGP RCO - (250004I5) Description This position is responsible for obtaining pre-certifications and pre-authorizations for procedures and medications, scheduling appointments for outpatient testing with other providers, transcribes and triages patient calls to physicians, coordinates patient appointments/orders. Qualifications Required Skills: · High School diploma - Yes · Medical Assistant or LPN training - Preferred. · 6 months medical office experience to include auth/pre-cert - Required. · Knowledge of medical terminology, CPT & ICD-9 · Excellent communication skills Primary Location: TampaWork Locations: USF Health Cardiology 509 S. Armenia Ave. Suite 200 Tampa 33609Eligible for Remote Work: On SiteJob: Patient Financial ServicesOrganization: Academic Medical Group IncSchedule: Full-time Scheduled Days: Monday, Tuesday, Wednesday, Thursday, FridayShift: Day JobJob Type: On SiteMinimum Salary: 35,110. 40Job Posting: Dec 22, 2025, 10:40:08 PM

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. ESSENTIAL FUNCTIONS OF THE ROLE Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments. Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas. Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients. Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures any patient complaints are handled appropriately. Assists with medical records duties as requested. KEY SUCCESS FACTORS Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. Ability to calm upset patients in a composed and professional demeanor. Excellent data entry, numeric, typing and computer navigational skills, with attention to details. Comfortable working in a fast paced, constantly changing and stressful environment. BENEFITS Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - Less than 1 Year of Experience

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Scheduling & Billing Specialist Remote position Monday-Friday 8:30am-5 Primary Function/General Purpose of Position The Scheduler is responsible to coordinate and schedule patient testing and procedures, including interacting with physician offices, other health care providers and staff in departments that provide services to ensure patients are scheduled as soon as possible. This role will enter patient data into the computer system and complete general office work for the department as needed. May serve as receptionist for patients. Essential Job Functions + Prepares, posts, and distributesdaily schedules. Reviews and updates schedule daily. Communicates any changes affecting the next day's schedule to appropriate personnel. + Maintains and secures replacement staff for staffing levels that meet required guidelines and communicates staffing needs to off shift supervisor and Director. Reports all issues to leadership. + Reviews and corrects weekly attendance sheets to ensure accurate payroll. May approve/ disapprove PTO and vacation requests according to established nursing guidelines and labor contracts. Tracks and completes attendance actions for supervisor review. Maintains agency information including orientation checklists, reports of usage, and completion verification. + Verifies patient information from physician's offices, as well as equipment needs, special requests, and positioning. Communicates special equipment, instruments, and supply requests to appropriate staff.Verifies all patient names, procedures, surgeons, and times with Registration/Admitting. + Ensures correct orders, diagnosis, and clinical history is collected and entered into computer system. + Provides physician office staff and/or patient with hospital approved instructions regarding test preparation. Answers questions pertaining to testing, scheduling, and testing preparation. Refers patient to specialty area staff instructions, which are outside of the ordinary. + Maintains patient records from the previous day, ensuring all records are accounted for. Maintains surgical logbook as needed. Compiles daily census statistics and distributes reports. + Obtain necessary insurance pre-authorization and pre-certifications.Responsible for prior authorization and registration functions. + Ensures accurate patient identification by consistently verifying two patient identifiers in accordance with hospital policy and patient safety standards. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification None Education High School Diploma or GED (required) Associate degree in business, Healthcare, or related field (preferred) Work Experience 2 years of previous scheduling and payroll experience (preferred) As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ********************* . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

Under general supervision of the Supervisor/Patient Access Team Leader, follows established policies and procedures; gathers and records all necessary information in the process of generating a hospital account. Responsible for interviewing patients to confirm or obtain demographic and confidential clinical and financial information necessary to accurately and efficiently register, verify insurance eligibility and benefits, identify and collect patient copays, and identify those services that require an insurance authorization. Able to identify and explain forms that require the patient's signature. Recognizes and adheres to CMS, JCAHO and HIPAA requirements when creating a hospital account. May work directly with nurses, medical staff, ancillary departments, insurance carriers and other external professionals to assist patients with obtaining health care and financial services. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital. Essential Functions * Gathers and records all necessary information in the process of generating a hospital account. * Responsible for interviewing patients to confirm or obtain demographic and confidential clinical and financial information necessary to accurately and efficiently register * Verify insurance eligibility and benefits, identify and collect patient copays, and identify those services that require an insurance authorization. Qualifications * High School Diploma or G.E.D. Technical Knowledge, Skills, and Abilities * Healthcare Policies and Procedures: Understanding of hospital protocols, including registration processes, insurance verification, and authorization requirements. * Medical Terminology: Knowledge of basic medical terms, procedures, and diagnoses relevant to patient registration and insurance verification. * Interpersonal Communication: Strong verbal communication skills for effectively interviewing patients and explaining processes clearly. * Attention to Detail: Ability to accurately gather, record, and verify demographic, clinical, and financial information. * Problem-Solving: Competence in identifying issues related to insurance or patient information and finding effective solutions. * Technical Proficiency: Skills in using EHR systems and other healthcare software to manage patient information accurately. * Organizational Skills: Ability to manage multiple tasks efficiently, prioritizing responsibilities in a fast-paced environment. * Confidentiality Awareness: Strong commitment to maintaining patient confidentiality and data security in accordance with HIPAA guidelines. * Collaboration: Ability to work effectively with nurses, medical staff, and insurance representatives to facilitate patient access to services. * Cultural Sensitivity: Ability to interact respectfully with diverse patient populations, understanding and addressing their unique needs.

Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience. Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system. Required: High School Diploma or GED Work Experience and Additional Information Technical Knowledge, Skills, and Abilities * Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times * Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks * Employee is people-oriented and enjoys interacting with patients and working in group projects * Can navigate through multiple screens to provide the essential information required to address consumer need * Active listener, has strong written and verbal communication skills * Must be able to document each patient communication while on omnichannel platform (call/text/email/chat) * Must possess strong attention to detail, organizational skills and ability to set priorities * Computer literacy, ability to navigate through screens

Required: High School Diploma or GED Work Experience and Additional Information Technical Knowledge, Skills, and Abilities · Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times · Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks · Employee is people-oriented and enjoys interacting with patients and working in group projects · Can navigate through multiple screens to provide the essential information required to address consumer need · Active listener, has strong written and verbal communication skills · Must be able to document each patient communication while on omnichannel platform (call/text/email/chat) · Must possess strong attention to detail, organizational skills and ability to set priorities · Computer literacy, ability to navigate through screens Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience. Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system.

The Registration Specialist will be responsible for entering accurate and complete demographics and insurance information in the EHR in a timely matter and managing patient information, including the verification of the patient insurance details and medical treatment schedules. This role will also be responsible for completing the pre-registration process to ensure outpatient procedures are screened based on assigned payors and missing or incomplete information is obtained for patient visits. Required: High School Diploma or GED Work Experience and Additional Information Minimum of two (2) year's experience in healthcare and/or customer service related industry with an understanding of patient registration and insurance verification. Technical Knowledge, Skills, and Abilities · Basic computer skills with demonstrated understanding of Microsoft products. · Ability to work in a fast pace environment with repetitive tasks.

The Billing Representative is responsible for the timely submission of hospital or professional claims to Payers including but not limited to Medicare, Medicaid, Managed Medicare, Managed Medicaid, Managed Care, Commercial, Workers Compensation and Champus/Tricare. **Salary** _The pay range for this position is $31,616(entry-level qualifications) - $45,424(highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience._ **ESSENTIAL FUNCTIONS OF THE ROLE** Perform code and demographic audits on paper and electronic claims for accuracy utilizing the billing scrubber, payer edits and custom edits. Communicate specific problems or concerns to Manager as appropriate. Review electronic claims transmission reports and resolves electronic claims submission (ECS) rejections by making corrections in system, and resubmitting for payment. Request or post charge corrections and appropriate credit and debit adjustments to patient accounts. Correct patient demographic information when new/correct information is received. Review claims for accuracy and completeness and obtain any missing information. Work rejected claims utilizing compliant and ethical billing practices. Identify and bill secondary or tertiary insurances as needed. Performs other duties as assigned or requested. **KEY SUCCESS FACTORS** **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Under general supervision of the Patient Access Manager or Supervisor, follows established policies and procedures; gathers and records all necessary information in the process of scheduling a hospital procedure and generating a hospital account. Demonstrates expertise with all proficiencies of a PAS 1. Responsible for obtaining and verifying demographic, confidential clinical and financial information necessary to accurately and efficiently schedule surgery and other hospital procedures. Pre-registers patient, verifies insurance eligibility and benefits, identifies those services that require an insurance authorization, notification and/or Precert. Recognizes and adheres to all CMS, JCAHO, and HIPAA requirements when creating a hospital account. Works directly with nurses, medical staff, ancillary departments, insurance carriers and other external professionals to assist patients with obtaining health care and financial services. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital. High School Diploma or G.E.D., AND an approved medical terminology certification or med term course completion with satisfactory scores within 6 months of hire AND (2) two years' experience as a PAS 1 or equivalent with scheduling and/or registration and/or insurance verification in a healthcare setting.

This position is responsible for obtaining pre-certifications and pre-authorizations for procedures and medications, scheduling appointments for outpatient testing with other providers, transcribes and triages patient calls to physicians, coordinates patient appointments/orders. Required Skills: * High School diploma - Yes * Medical Assistant or LPN training - Preferred. * 6 months medical office experience to include auth/pre-cert - Required. * Knowledge of medical terminology, CPT & ICD-9 * Excellent communication skills

This position is responsible for obtaining pre-certifications and pre-authorizations for procedures and medications, scheduling appointments for outpatient testing with other providers, transcribes and triages patient calls to physicians, coordinates patient appointments/orders. Provides support to all other Authorization Specialists and act as the unit's primary liaison to other areas. Required: High School diploma License * Medical Assistant or LPN training Work Experience and Additional Information * 5 years of relevant medical office experience to include auth/pre-cert * Knowledge of medical terminology, CPT & ICD-9 coding * Excellent communication skills Duties & Responsibilities * Obtains relevant information to initiate & coordinate the authorization/pre-certification process between the referring physician, insurance carrier, and organization for timely scheduling * Develops working relationships and recommends procedures between the referring physician, the organization, the insurance carrier and other agencies for continuity of care * Assists and educates patients through the process to provide a positive patient experience * Maintain the patient's EMR by entering detailed notes related to the procedure, benefits, and authorization for a complete & accurate record * Responsible for compiling relevant information and documents for peer-to-peer reviews for timely resolution

This position is responsible for obtaining pre-certifications and pre-authorizations for procedures and medications, scheduling appointments for outpatient testing with other providers, transcribes and triages patient calls to physicians, coordinates patient appointments/orders. Required Skills: * High School diploma - Yes * Medical Assistant or LPN training - Preferred. * 6 months medical office experience to include auth/pre-cert - Required. * Knowledge of medical terminology, CPT & ICD-9 * Excellent communication skills

Job DescriptionDescription: Mission Statement: To create exceptional patient experiences. The Patient Experience Coordinator will provide top-tier service, follow regulatory compliance, and foster a compassionate, responsive approach to all patient communications and inquires. The level of engagement provided to each patient makes a lasting and purposeful impact. The success of the Patient Experience Team involves exceptional customer service and prompt follow up. The role includes serving as a hands-on support resource, answering incoming calls to maintain service standards. A few highlights of what we offer: Health benefits (medical, vision, dental, long- and short-term disability) 401k, PTO, mileage program for travel, and development and training opportunities. Working with an engaged team and recognition of positive efforts and exceptional work. The position will remain open until successfully filled. Requirements: Job Responsibilities: Serve as the primary contact for incoming calls, answering promptly and attentively Provide thoughtful guidance and effective follow-up for patient inquiries Return calls to patients professionally and promptly Document appointments and patient interactions using call center platforms and CRM systems Achieve daily call volume targets as defined by the department supervisor Organize and sort mail; perform batch scanning to support administrative flow Support front office tasks and contribute to clinic operations when needed Participate in special projects and take part in cross-training opportunities Complete required training programs within assigned timelines Keep workspaces clean and organized to reflect our commitment to excellence Prioritize tasks efficiently and manage time effectively across varied responsibilities Management Responsibility: No management responsibility Reports directly to Director of Marketing and Business Development Education and Qualifications: High School Diploma or equivalent, required 2+ years in medical office administration, billing, referrals, or clinical settings, required 1+ years of proven experience in a phone-based customer service setting, required Outstanding communication skills and a sincere patient-first mindset, required Proven ability to multitask, resolve issues, and stay focused under pressure, required Proficient with digital messaging platforms (email, Teams, CRM systems), required Experience with EPIC system, preferred CPR/BLS certification, preferred Work Environment and Schedule: Work schedule includes 3x12-hour shifts weekly (alternating weekends) and 1x6-hour weekday shift May include occasional overtime and travel between clinics (reliable transportation required) On-site role in a professional medical office Sedentary position requiring extended computer-based shifts and high call volumes Regular use of standard office equipment (e.g., computers, phones, scanners) This position is for the person who: Positive and insightful attitude, a smile felt through the phone Works with the intent and heart to ease patients concerns Independently motivated Has a passion for helping people and working with a servant's heart An eye for detail to improve and provide feedback Enjoys meaningful work that truly impacts people lives Agile with the ability to adapt in a sometimes-ever-changing environment Strive to improve the patient experience Exceptional work ethic Creates a positive work environment that impacts with the team and organization About the Organization: Tampa General Hospital and Fast Track Urgent Care have partnered together to create unique clinics for patients to receive compassionate and knowledgeable treatment. Our Core Values and Mission focus on having a positive attitude, cultivating optimism, acting with compassion, and doing what is right. The company culture has a strong focus on patients and the quality of service provided. We're here to serve the community and each other through teamwork, consistent communication, robust training, engaged development, and employee feedback. You'd be a great fit for TGH Urgent Care if you have a positive attitude, are team oriented, and are committed to providing exceptional service to the medical needs of our community. As part of the hiring process: a background and drug screen will need to be successfully completed.

Join the team that is revolutionizing health care - BayCare Health System Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve. **Title:** Patient Access Services Rep III Facility: Bardmoor Outpatient Center The Patient Access Service (PAS) Representative III: + May be responsible for any of the following and must be proficient in at least three of these modalities: : Front Desk, Registration, Scheduling, Financial Counseling, Bed Control, Cashier, Insurance, and Document Imaging + Must be flexible and willing to rotate shifts periodically + Performs other duties as assigned **BayCare offers a competitive total reward package including:** + Benefits (Health, Dental, Vision) + Paid time off + Tuition reimbursement + 401k match and additional yearly contribution + Yearly performance appraisals and team award bonus + Community discounts and more + AND the chance to be part of an amazing team and a great place to work! **Minimum Qualifications:** Certifications and Licensures + None Required Education + High School or Equivalent Experience + 2 years Related field **Location:** **Largo, FL** **Status:** **Full Time** **Shift Hours:** **9:00 AM - 5:30 PM** **Weekend Work:** **Occasional** Equal Opportunity Employer Veterans/Disabled **Position** Patient Access Services Rep III **Location** Largo:Morton Plant | Business and Administrative | Full Time **Req ID** 103526