Senior Associate jobs at Baylor College of Medicine

Department: College of Science Classification: Administrative Faculty Job Category: Administrative or Professional Faculty Job Type: Full-Time Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Workplace Type: Hybrid Eligible Sponsorship Eligibility: Not eligible for visa sponsorship Salary: Salary commensurate with education and experience Criminal Background Check: Yes About the Department: The Office of Strategic Initiatives, Innovation, and College Affairs within the College of Science will advance the college's mission through visionary leadership, strategic planning, and cross-functional collaboration. The unit is responsible for identifying and implementing transformative initiatives that enhance academic excellence, student and faculty success, and community engagement. It serves as a catalyst for interdisciplinary collaboration, institutional alignment, and continuous improvement, ensuring the college remains responsive to emerging trends in science education. About the Position: The Senior Associate Dean for Strategic Initiatives, Innovation, and College Affairs will be a vital member of the Mason Science executive leadership team. This position is charged with the planning, execution, and continuation of strategies for innovation and excellence in the areas of academic, student, and faculty affairs, strategic enrollment management, and community engagement. This position additionally serves as the college's deputy, acting for the Dean when the Dean is unavailable. Responsibilities: College Affairs Leadership and Operations * Oversees the college affairs functions and offices in the position portfolio; * Ensures continuous alignment with the college's mission and strategic plan, monitoring progress and evaluating performance; * Oversees the college's strategy for development, implementation, and evaluation of academic programs and student support; * Oversees the college's enrollment management strategy, including setting both new and continuing student targets, recruitment, marketing, admissions, and student support and retention; * Oversees the college's strategy and processes for faculty recruitment, hiring, development, and performance evaluation; * Manages direct reports to ensure collaboration and continuity among them and their associated teams; * Serves as a liaison between the Dean's Office and academic departments to ensure alignment and effective implementation of initiatives; and * By request, attends meetings and directs the college on the Dean's behalf. Strategic Initiatives and Innovation * Leads the implementation and assesses progress of strategic initiatives as identified in the college's strategic plan, as well as related initiatives as directed by the Dean; * Promotes a culture of innovation and collaborates with stakeholders to identify and assess emerging strategic opportunities for the college; * Monitors progression toward goals, including data analysis and tracking of key performance indicators; and * Supports the development of interdisciplinary programs, new academic offerings, and cross-unit collaborations. Internal and External Relations * Collaborates with the college's research, business operations, advancement and communications teams to support and promote the college's initiatives and achievements; * Represents the college in university-wide committees and task forces; * Fosters collaborative and transparent communication, both internal and external to the college; and * Oversees special projects and performs other related duties as assigned by the Dean. Required Qualifications: * Terminal degree in a related field; * Substantive leadership experience in higher education (or similarly complex organization), such as department chair, associate dean, or equivalent administrative role (typically five or more years); * Demonstrable experience with the formulation and execution of strategic, high-level initiatives proven impactful for stakeholders; * Experience as associate professor or higher with ability to meet tenure requirements; * Experience effectively managing large teams; * Experience using data to glean insights about plans or operations; and * Significant record of timely, clear, and professional communication and collaboration skills (e.g., leading or co-chairing cross-functional committees or task forces). Proven ability to: * Lead strategic, high-level initiatives (e.g., program launches, cross-unit collaborations, institutional planning efforts) with demonstrable positive outcomes; * Manage complex projects (e.g., coordination across multiple groups/units); * Foster the professional development of direct reports; * Leverage data to formulate insights and execute college-wide or otherwise large-scale action plans; and * Communicate complex ideas clearly and effectively. Preferred Qualifications: * Significant experience as strategic academic leader, including leadership roles at the college, school, and/or university level; * Demonstrable experience with change management across teams; * Demonstrable experience building high-performing teams that work together to achieve impactful goals; and * Experience collecting and managing data. Demonstrable knowledge of: * Higher education trends, especially in STEM fields (e.g., experiential learning, workforce/market demands); * Change management and organizational development; * Budget and resource management; and * State, accreditor, and university policy compliance. Instructions to Applicants: For full consideration, applicants must apply for the Senior Associate Dean for Strategic Initiatives, Innovation, and College Affairs at ********************** Complete and submit the online application to include three professional references with contact information, and provide a cover letter and CV for review. Posting Open Date: November 5, 2025 For Full Consideration, Apply by: December 5, 2025 Open Until Filled: Yes

Department: College of Science Classification: Administrative Faculty Job Category: Administrative or Professional Faculty Job Type: Full-Time Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Workplace Type: Hybrid Eligible Sponsorship Eligibility: Not eligible for visa sponsorship Salary: Salary commensurate with education and experience Criminal Background Check: Yes About the Department: The Office of Strategic Initiatives, Innovation, and College Affairs within the College of Science will advance the college's mission through visionary leadership, strategic planning, and cross-functional collaboration. The unit is responsible for identifying and implementing transformative initiatives that enhance academic excellence, student and faculty success, and community engagement. It serves as a catalyst for interdisciplinary collaboration, institutional alignment, and continuous improvement, ensuring the college remains responsive to emerging trends in science education. About the Position: The Senior Associate Dean for Strategic Initiatives, Innovation, and College Affairs will be a vital member of the Mason Science executive leadership team. This position is charged with the planning, execution, and continuation of strategies for innovation and excellence in the areas of academic, student, and faculty affairs, strategic enrollment management, and community engagement. This position additionally serves as the college's deputy, acting for the Dean when the Dean is unavailable. Responsibilities: College Affairs Leadership and Operations * Oversees the college affairs functions and offices in the position portfolio; * Ensures continuous alignment with the college's mission and strategic plan, monitoring progress and evaluating performance; * Oversees the college's strategy for development, implementation, and evaluation of academic programs and student support; * Oversees the college's enrollment management strategy, including setting both new and continuing student targets, recruitment, marketing, admissions, and student support and retention; * Oversees the college's strategy and processes for faculty recruitment, hiring, development, and performance evaluation; * Manages direct reports to ensure collaboration and continuity among them and their associated teams; * Serves as a liaison between the Dean's Office and academic departments to ensure alignment and effective implementation of initiatives; and * By request, attends meetings and directs the college on the Dean's behalf. Strategic Initiatives and Innovation * Leads the implementation and assesses progress of strategic initiatives as identified in the college's strategic plan, as well as related initiatives as directed by the Dean; * Promotes a culture of innovation and collaborates with stakeholders to identify and assess emerging strategic opportunities for the college; * Monitors progression toward goals, including data analysis and tracking of key performance indicators; and * Supports the development of interdisciplinary programs, new academic offerings, and cross-unit collaborations. Internal and External Relations * Collaborates with the college's research, business operations, advancement and communications teams to support and promote the college's initiatives and achievements; * Represents the college in university-wide committees and task forces; * Fosters collaborative and transparent communication, both internal and external to the college; and * Oversees special projects and performs other related duties as assigned by the Dean. Required Qualifications: * Terminal degree in a related field; * Substantive leadership experience in higher education (or similarly complex organization), such as department chair, associate dean, or equivalent administrative role (typically five or more years); * Demonstrable experience with the formulation and execution of strategic, high-level initiatives proven impactful for stakeholders; * Experience as associate professor or higher with ability to meet tenure requirements; * Experience effectively managing large teams; * Experience using data to glean insights about plans or operations; and * Significant record of timely, clear, and professional communication and collaboration skills (e.g., leading or co-chairing cross-functional committees or task forces). Proven ability to: * Lead strategic, high-level initiatives (e.g., program launches, cross-unit collaborations, institutional planning efforts) with demonstrable positive outcomes; * Manage complex projects (e.g., coordination across multiple groups/units); * Foster the professional development of direct reports; * Leverage data to formulate insights and execute college-wide or otherwise large-scale action plans; and * Communicate complex ideas clearly and effectively. Preferred Qualifications: * Significant experience as strategic academic leader, including leadership roles at the college, school, and/or university level; * Demonstrable experience with change management across teams; * Demonstrable experience building high-performing teams that work together to achieve impactful goals; and * Experience collecting and managing data. Demonstrable knowledge of: * Higher education trends, especially in STEM fields (e.g., experiential learning, workforce/market demands); * Change management and organizational development; * Budget and resource management; and * State, accreditor, and university policy compliance. Instructions to Applicants: For full consideration, applicants must apply for the Senior Associate Dean for Strategic Initiatives, Innovation, and College Affairs at ********************** Complete and submit the online application to include three professional references with contact information, and provide a cover letter and CV for review. Posting Open Date: November 5, 2025 For Full Consideration, Apply by: December 5, 2025 Open Until Filled: Yes

Faculty are essential to Liberty University's mission of Training Champions for Christ. It is expected that a faculty member model a personal commitment to the goals and values of Liberty University, engage in an active commitment to, and experience of, personal spiritual formation within a biblically informed Christian worldview. Faculty should view their teaching, engagement with students, and scholarship as a means to a significant educational end. They should strive to employ a variety of techniques for the development of good learning conditions, view each student as a unique individual, and insofar as it is possible, provide for individual differences, abilities, and interests. The Senior Associate Dean (SAD) reports to the Dean of LUCOM and is responsible for oversight and management of academic and clinical operations of the COM, which includes curriculum development, maintenance, delivery, and assessment in OMS I, II, III, and IV, and related curricular activities; student, faculty, staff, and resident/fellow research engagement and the production of scholarly activity; compliance with accreditation requirements; budgetary oversight; and engagement of the respective teams in the strategic plan of the COM. The SAD directly supervises the Associate Dean for Clinical Affairs and GME, the Associate Dean for Academic Affairs and Curriculum, Senior Executive Director of Medical Education, and the Director of Research, as well as indirectly supervising the faculty and staff in those department and work units. Provides oversight of all activities related to the transition into graduate medical education (GME) including the match and efforts to support and establish GME. The SAD will provide support in hiring, personnel evaluations, managing personnel issues, workload assessment, and workload assignment in concert with the Dean. The SAD is also charged with establishing and maintaining relationships with external and internal stakeholders including clinical partners in both undergraduate and graduate medical education, the Associate Dean for Accreditation and Business Operations, Assistant Dean of Admissions and Student Services, as well as interacting with the Dean, the Provost and other senior leadership at Liberty University. This position requires the management and oversight of multiple complex processes and stakeholders and involves a high level of communication, decision making, and meetings. Additional responsibilities and projects may be assigned by the Dean or his/her designee. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Demonstrates an active, consistent, and visible commitment to the mission of the College of Osteopathic Medicine (COM) by working with a deep level of engagement with students, faculty, staff, and administrative leaders. In concert with other leadership at the COM, provides oversight for the development of policies and procedures for the education and evaluation of LUCOM students, ensuring that the faculty, facilities, and resources of the COM are adequate to deliver the curriculum for its students, and ultimately contribute to successful/optimal results in assessment and graduation outcomes. Along with the Associate and Assistant Deans of the COM, the SAD is responsible to ensure the delivery of the curriculum to the students in a timely, effective, and efficient manner across OMS I through IV. In concert with other leadership at the COM, oversees the testing and evaluation activities of the COM and provides feedback to the administration and faculty concerning outcomes with recommendations for modifications as indicated. Provides administrative support to ensure the Associate Dean for Accreditation and Business Operations and their team support and uphold COCA accreditation standards and operational requirements throughout the COM's academic operations. Additionally, will work in conjunction with the department of External Affairs and Faculty Development to maintain and create positive working relationship with external partners and collaborators. Provides administrative oversight to ensure the Associate Dean for Academic Affairs and Curriculum and their team maintain and develop all policies and procedures relating to student progress throughout OMS I and II. Provides administrative oversight to ensure the Associate Dean for Clinical Affairs and GME and their team maintain and create positive relationships with external clinical partners within the realm of undergraduate medical education, and as needed, graduate medical education. Additionally, will provide oversight to the department to maintain and develop all policies and procedures relating to student progress throughout OMS III and IV. Provides administrative support to ensure the Assistant Dean for Admissions and Student Services and their team are successful in recruiting efforts and academic success initiatives. Provides administrative oversight and support as necessary for staff of the Office of Medical Education, Academic Success and Support Center, LUCOM Center for Research, LUCOM Medical Library, and Center for Standardized Patients and Simulation. In concert with other leadership of the COM, oversees the assessment, outcomes, and quality improvement policies and procedures for the pre-clinical and clinical curriculum and educational programs of the COM, and makes recommendations to the Curriculum Committees and Dean for modifications or improvements. Collaborates with LUCOM Faculty Development to assist and promote faculty growth and development with an emphasis on the fields of educational development, delivery, and evaluation and produces scholarly activity or research in the field. Serves as a cross-boundary manager and consultant for educational, administrative, and research programs to meet COM mission, vision, and goals. Assures integration of osteopathic principles into all aspects of the osteopathic medical students' preclinical and clinical education. Assures the advancement and integration of high standards for ethical and professional behavior in all aspects of the education of the students of LUCOM and actions of the administration, faculty, and staff. Participates in faculty meetings and committees as designated. Represents the COM professionally and advances the medical profession and service to the public provided by the COM. Serves as the liaison between the students, faculty, staff, and the Dean. Other duties as assigned by the Dean. SUPERVISORY RESPONSIBILITIES Does position directly or indirectly supervise other employees? ☒ YES ☐ NO Does position supervise subordinate supervisors? ☒ YES ☐ NO If yes, please list the subordinate supervisors (names and titles) reporting to this position. Associate Dean of Academic Affairs and Curriculum Associate Dean for Clinical Affairs and GME Senior Executive Director of Medical Education Director of Research How many employees are indirectly overseen by this position through subordinate supervisors? 40-50 Does this position directly oversee non-supervisory personnel? ☐ YES ☒ NO If yes, how many non-supervisory personnel are directly overseen by this position? Select the number of directly supervised employees. Does position interact with individuals/entities outside the company? ☒ YES ☐ NO If yes, please describe: The Senior Associate Dean is accountable for developing and cultivating relationships with external constituents for the purpose of enhancing LUCOM's academic programs and research and scholarly opportunities. QUALIFICATIONS AND CREDENTIALSEducation and Experience Terminal degree (Doctor of Osteopathic Medicine preferred, or Medical Doctor Degree) with current Board Certification in appropriate area of specialization, if applicable. Demonstrated leadership and productivity in the areas of clinical or professional service, scholarly activity, medical research, or education. Good standing with all regulatory and governmental boards and agencies, as applicable. Eligible for coverage by college's malpractice insurer, if applicable. Minimum of 5 years of academic leadership experience in the context of a medical school environment as a Department Chair, Assistant or Associate Dean, or equivalent experience in UME or GME. Track record demonstrating leadership, achievement, and outcomes at an accredited medical school. Demonstration of sustained professional engagement with faculty and activities demonstrating leadership of Chairs and faculty at a medical school. Knowledge and Skills Administrative Leadership - Demonstrated ability to successfully lead organizational units with multiple direct reports, personnel, and related budgets. Curriculum and Learning Outcomes - Knowledge related to the development, maintenance, delivery, and evaluation of curriculum and learning outcomes, including curriculum mapping/blueprinting, and management. Personnel and Human Resources - Knowledge of principles and procedures related to identifying, recruiting, onboarding, developing, managing, and retaining qualified faculty, staff, and content experts to accomplish the goals of Academic Affairs. Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation. Research - Experience with scholarly publication and research. Ability to prepare grant proposals and academic evaluative reports. ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOBCommunication and Comprehension Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information. Ability to understand, read, speak, and write English in order to convey messages and correspond in an articulate and professional manner. Possession of public communication skills that allow professional representation of Liberty University College of Osteopathic Medicine to a variety of business and community customers and associates. Demonstrated strong organizational and clerical skills, having knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, transcription, designing forms, and other office procedures and terminology, and the ability to prioritize work and meet deadlines. Excellent computer skills. Ability to interpret, adapt, and apply knowledge of guidelines, policies, and procedures in a variety of situations. Ability to contribute to a team environment and contribute expertise at appropriate times while recognizing each team members strengths and contributions. Use of “listen first" communication style to ensure that everyone is heard so the best decision can be reached. Excellent interpersonal skills, with the ability to show respect to their colleagues and to work in a collegial manner. Knowledge and sensitivity to critical and subtle issues which can potentially impact academic performance and wellness, particularly for students from culturally and socio-economically diverse backgrounds. Demonstrated experience effectively advising students. Passion to create both academic success and overall personal wellness. Ability to maintain strict confidentiality in accordance with FERPA guidelines. Problem Solving Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Exercise critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Demonstrate active learning by understanding the implications of new information for both current and future problem-solving and decision-making needs. Utilize systems analysis and evaluation to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes; identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Demonstrated skilled negotiator, with the ability to positively persuade and influence behaviors. Exercise time management of self and team members. Physical and Sensory Abilities Social perceptiveness, being aware of others' reactions and understanding why they react as they do. Occasionally required to travel to local and campus locations. Frequently required to sit for extended periods to perform deskwork or type on a keyboard. Regularly required to hear and speak in order to effectively communicate orally. Occasionally required to stand, walk, and climb stairs to move about the building. Regularly lift 10 or fewer pounds. WORKING CONDITIONSWork Environment The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lighted and the noise level is moderate. Driving Requirements Use of one's personal vehicle (or LU vehicles) is required for travel in the performance of the essential functions of this position. Proof of a valid Virginia driver's license, an acceptable DMV record, and liability insurance is required. Target Hire Date 2025-01-01 Time Type Full time Location Lynchburg - In Office The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.

Faculty are essential to Liberty University's mission of Training Champions for Christ. It is expected that a faculty member model a personal commitment to the goals and values of Liberty University, engage in an active commitment to, and experience of, personal spiritual formation within a biblically informed Christian worldview. Faculty should view their teaching, engagement with students, and scholarship as a means to a significant educational end. They should strive to employ a variety of techniques for the development of good learning conditions, view each student as a unique individual, and insofar as it is possible, provide for individual differences, abilities, and interests. The Senior Associate Dean (SAD) reports to the Dean of LUCOM and is responsible for oversight and management of academic and clinical operations of the COM, which includes curriculum development, maintenance, delivery, and assessment in OMS I, II, III, and IV, and related curricular activities; student, faculty, staff, and resident/fellow research engagement and the production of scholarly activity; compliance with accreditation requirements; budgetary oversight; and engagement of the respective teams in the strategic plan of the COM. The SAD directly supervises the Associate Dean for Clinical Affairs and GME, the Associate Dean for Academic Affairs and Curriculum, Senior Executive Director of Medical Education, and the Director of Research, as well as indirectly supervising the faculty and staff in those department and work units. Provides oversight of all activities related to the transition into graduate medical education (GME) including the match and efforts to support and establish GME. The SAD will provide support in hiring, personnel evaluations, managing personnel issues, workload assessment, and workload assignment in concert with the Dean. The SAD is also charged with establishing and maintaining relationships with external and internal stakeholders including clinical partners in both undergraduate and graduate medical education, the Associate Dean for Accreditation and Business Operations, Assistant Dean of Admissions and Student Services, as well as interacting with the Dean, the Provost and other senior leadership at Liberty University. This position requires the management and oversight of multiple complex processes and stakeholders and involves a high level of communication, decision making, and meetings. Additional responsibilities and projects may be assigned by the Dean or his/her designee. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES * Demonstrates an active, consistent, and visible commitment to the mission of the College of Osteopathic Medicine (COM) by working with a deep level of engagement with students, faculty, staff, and administrative leaders. * In concert with other leadership at the COM, provides oversight for the development of policies and procedures for the education and evaluation of LUCOM students, ensuring that the faculty, facilities, and resources of the COM are adequate to deliver the curriculum for its students, and ultimately contribute to successful/optimal results in assessment and graduation outcomes. * Along with the Associate and Assistant Deans of the COM, the SAD is responsible to ensure the delivery of the curriculum to the students in a timely, effective, and efficient manner across OMS I through IV. * In concert with other leadership at the COM, oversees the testing and evaluation activities of the COM and provides feedback to the administration and faculty concerning outcomes with recommendations for modifications as indicated. * Provides administrative support to ensure the Associate Dean for Accreditation and Business Operations and their team support and uphold COCA accreditation standards and operational requirements throughout the COM's academic operations. Additionally, will work in conjunction with the department of External Affairs and Faculty Development to maintain and create positive working relationship with external partners and collaborators. * Provides administrative oversight to ensure the Associate Dean for Academic Affairs and Curriculum and their team maintain and develop all policies and procedures relating to student progress throughout OMS I and II. * Provides administrative oversight to ensure the Associate Dean for Clinical Affairs and GME and their team maintain and create positive relationships with external clinical partners within the realm of undergraduate medical education, and as needed, graduate medical education. Additionally, will provide oversight to the department to maintain and develop all policies and procedures relating to student progress throughout OMS III and IV. * Provides administrative support to ensure the Assistant Dean for Admissions and Student Services and their team are successful in recruiting efforts and academic success initiatives. * Provides administrative oversight and support as necessary for staff of the Office of Medical Education, Academic Success and Support Center, LUCOM Center for Research, LUCOM Medical Library, and Center for Standardized Patients and Simulation. * In concert with other leadership of the COM, oversees the assessment, outcomes, and quality improvement policies and procedures for the pre-clinical and clinical curriculum and educational programs of the COM, and makes recommendations to the Curriculum Committees and Dean for modifications or improvements. * Collaborates with LUCOM Faculty Development to assist and promote faculty growth and development with an emphasis on the fields of educational development, delivery, and evaluation and produces scholarly activity or research in the field. * Serves as a cross-boundary manager and consultant for educational, administrative, and research programs to meet COM mission, vision, and goals. * Assures integration of osteopathic principles into all aspects of the osteopathic medical students' preclinical and clinical education. * Assures the advancement and integration of high standards for ethical and professional behavior in all aspects of the education of the students of LUCOM and actions of the administration, faculty, and staff. * Participates in faculty meetings and committees as designated. * Represents the COM professionally and advances the medical profession and service to the public provided by the COM. * Serves as the liaison between the students, faculty, staff, and the Dean. * Other duties as assigned by the Dean. SUPERVISORY RESPONSIBILITIES Does position directly or indirectly supervise other employees? ☒ YES ☐ NO Does position supervise subordinate supervisors? ☒ YES ☐ NO If yes, please list the subordinate supervisors (names and titles) reporting to this position. Associate Dean of Academic Affairs and Curriculum Associate Dean for Clinical Affairs and GME Senior Executive Director of Medical Education Director of Research How many employees are indirectly overseen by this position through subordinate supervisors? 40-50 Does this position directly oversee non-supervisory personnel? ☐ YES ☒ NO If yes, how many non-supervisory personnel are directly overseen by this position? Select the number of directly supervised employees. Does position interact with individuals/entities outside the company? ☒ YES ☐ NO If yes, please describe: The Senior Associate Dean is accountable for developing and cultivating relationships with external constituents for the purpose of enhancing LUCOM's academic programs and research and scholarly opportunities. QUALIFICATIONS AND CREDENTIALS Education and Experience * Terminal degree (Doctor of Osteopathic Medicine preferred, or Medical Doctor Degree) with current Board Certification in appropriate area of specialization, if applicable. * Demonstrated leadership and productivity in the areas of clinical or professional service, scholarly activity, medical research, or education. * Good standing with all regulatory and governmental boards and agencies, as applicable. * Eligible for coverage by college's malpractice insurer, if applicable. * Minimum of 5 years of academic leadership experience in the context of a medical school environment as a Department Chair, Assistant or Associate Dean, or equivalent experience in UME or GME. * Track record demonstrating leadership, achievement, and outcomes at an accredited medical school. * Demonstration of sustained professional engagement with faculty and activities demonstrating leadership of Chairs and faculty at a medical school. Knowledge and Skills * Administrative Leadership - Demonstrated ability to successfully lead organizational units with multiple direct reports, personnel, and related budgets. * Curriculum and Learning Outcomes - Knowledge related to the development, maintenance, delivery, and evaluation of curriculum and learning outcomes, including curriculum mapping/blueprinting, and management. * Personnel and Human Resources - Knowledge of principles and procedures related to identifying, recruiting, onboarding, developing, managing, and retaining qualified faculty, staff, and content experts to accomplish the goals of Academic Affairs. * Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation. * Research - Experience with scholarly publication and research. Ability to prepare grant proposals and academic evaluative reports. ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB Communication and Comprehension * Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information. * Ability to understand, read, speak, and write English in order to convey messages and correspond in an articulate and professional manner. * Possession of public communication skills that allow professional representation of Liberty University College of Osteopathic Medicine to a variety of business and community customers and associates. * Demonstrated strong organizational and clerical skills, having knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, transcription, designing forms, and other office procedures and terminology, and the ability to prioritize work and meet deadlines. * Excellent computer skills. * Ability to interpret, adapt, and apply knowledge of guidelines, policies, and procedures in a variety of situations. * Ability to contribute to a team environment and contribute expertise at appropriate times while recognizing each team members strengths and contributions. * Use of "listen first" communication style to ensure that everyone is heard so the best decision can be reached. * Excellent interpersonal skills, with the ability to show respect to their colleagues and to work in a collegial manner. * Knowledge and sensitivity to critical and subtle issues which can potentially impact academic performance and wellness, particularly for students from culturally and socio-economically diverse backgrounds. * Demonstrated experience effectively advising students. * Passion to create both academic success and overall personal wellness. * Ability to maintain strict confidentiality in accordance with FERPA guidelines. Problem Solving * Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. * Exercise critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. * Demonstrate active learning by understanding the implications of new information for both current and future problem-solving and decision-making needs. * Utilize systems analysis and evaluation to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes; identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. * Demonstrated skilled negotiator, with the ability to positively persuade and influence behaviors. * Exercise time management of self and team members. Physical and Sensory Abilities * Social perceptiveness, being aware of others' reactions and understanding why they react as they do. * Occasionally required to travel to local and campus locations. * Frequently required to sit for extended periods to perform deskwork or type on a keyboard. * Regularly required to hear and speak in order to effectively communicate orally. * Occasionally required to stand, walk, and climb stairs to move about the building. * Regularly lift 10 or fewer pounds. WORKING CONDITIONS Work Environment The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lighted and the noise level is moderate. Driving Requirements Use of one's personal vehicle (or LU vehicles) is required for travel in the performance of the essential functions of this position. Proof of a valid Virginia driver's license, an acceptable DMV record, and liability insurance is required. Target Hire Date 2025-01-01 Time Type Full time Location Lynchburg - In Office The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.

The Prospect Development team plays a crucial role in advancing MD Anderson's fundraising efforts by focusing on identifying, researching, and strategically managing potential major donors. Prospect Development conducts in-depth prospect research to uncover key information about potential donors, analyzing data to identify trends and opportunities, and crafting strategies to effectively engage and solicit major gifts. The team collaborates closely with frontline fundraisers to ensure alignment between donor prospects and organizational goals, participates in portfolio reviews to optimize donor engagement, and contributes to the development of comprehensive fundraising strategies. A strong partnership with Business Solutions and a solid understanding of donor databases is essential for managing and leveraging donor information effectively. The Prospect Development team is integral in driving successful fundraising initiatives and enhancing donor relations. Ideal Candidate Statement The ideal candidate is a strategic and collaborative leader with expertise in prospect research, data analysis, and fundraising strategy. They excel at building and maintaining a robust donor pipeline, leveraging research tools and analytics to align prospects with institutional priorities. Strong project management, relationship-building skills, and the ability to mentor and guide team members are essential. This individual is detail-oriented, adaptable, and skilled at translating complex data into actionable strategies that drive philanthropic growth. Salary Range $77,500 (Min) - $97,000 (Mid) - $116,500 (Max) MD Anderson offers our employees: * Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week * Group Dental, Vision, Life, AD&D and Disability coverage * Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals * Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs * Tuition Assistance Program after six months of service * Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans * Employer paid life, AD&D and an illness-related reduced salary pay program * Extensive wellness, recognition, fitness, employee health programs and employee resource groups. JOB SPECIFIC COMPETENCIES Leadership and Project Management (45%) Drive execution of strategic plans and lead decision making around stakeholder relationships, special projects and initiatives and the orchestration of strategic approaches. Continuously capture and collect significant data points, execute on deliverables with precision, develop actionable strategies and allocate appropriate resources to execute work functions. Serve as a coach, mentor and sponsor, enabling others to thrive in a dynamic and changing environment. * Lead the ongoing development and implementation of a comprehensive strategy to identify, qualify, and prioritize potential donors across all giving levels and philanthropic interests. * Manage grateful giving prospect pipeline by collaborating with grateful giving program to build and maintain a scalable program to systematically and proactively identify patients with potential philanthropic interest. * Address challenges, seize opportunities, and lead the continuous improvement of prospect identification processes, products, services, and resources. Programmatic Project Execution (35%) Consistently deliver skillful execution of team-specific work with an eye toward continuous improvement, while being aware of the impact of the team's work on and in partnership with others. * Develop and carry out strategies for the maintenance and expansion of the prospect pool. Conduct proactive research to identify and rate major and principal gift prospects, utilizing online resources, screenings, alerts, reports, relationship mapping, and other resources. * Coordinate Prospect Research activities for designated fundraising team(s), including but not limited to, attending strategy meetings, assisting with event strategies, educating team members on Prospect Research functions, and serving as a liaison between the Research function and the assigned fundraising team(s). Perception and Attentiveness (20%) Accurately assess interests, organize and present information in thoughtful and engaging ways, constantly shifting between multiple activities and sources of information, maintain situational awareness, cultural awareness, institutional awareness and adeptly navigate cross-functional teams in support of team and division plans. * Build cross-functional relationships and partnerships with key stakeholders - gift officers, divisional leaders, program managers, and decision science colleagues - to effectively move prospecting objectives forward and promote collaboration and alignment. * Direct and supervise the work of specified prospect research team members to ensure consistent standards and oversee performance and team coordination. * Facilitate knowledge transfer and education by delivering instruction, creating documentation and mentoring/educating team members to ensure continuity of expertise. The Senior Associate Director of Prospect Development role is instrumental in driving philanthropic growth by leading the strategic identification and qualification of potential donors. This position oversees the development and execution of data-informed prospecting initiatives that fuel fundraising pipelines. By leveraging research tools, analytics, and cross-functional collaboration, the senior associate director helps to ensure that teams are equipped with high-quality prospects aligned with institutional priorities. The position also provides prospect research, leadership and data analysis to inform philanthropic strategies. EDUCATION * Required: Bachelor's Degree * Preferred: Master's Degree WORK EXPERIENCE * Required: Six years or more experience in fundraising/non-profit, government agency, marketing, advertising, or public relations, law, healthcare or related industry. Demonstrated experience synthesizing complex information and engaging stakeholders in complex strategy discussions. and required two years supervisory experience. * Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience. OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.************************************************************************************************ Additional Information * Requisition ID: 177769 * Employment Status: Full-Time * Employee Status: Regular * Work Week: Days * Minimum Salary: US Dollar (USD) 77,500 * Midpoint Salary: US Dollar (USD) 97,000 * Maximum Salary : US Dollar (USD) 116,500 * FLSA: exempt and not eligible for overtime pay * Fund Type: Hard * Work Location: Remote * Pivotal Position: Yes * Referral Bonus Available?: No * Relocation Assistance Available?: Yes #LI-Remote

The Principal Gifts & Strategic Initiatives team is dedicated to securing transformational gifts in support of The University of Texas MD Anderson Cancer Center's initiatives of highest value and priority. Gifts are secured and supported in partnership with Presidential and institutional leadership, as well as in collaboration with MD Anderson's network of committed Board of Visitors, faculty, major and planned gifts officers, and other volunteers that engage individuals in gifts of significance for the institution's initiatives. An integral part of the Principal Gifts Team is implementing and planning cultivation strategies for ultra-high net-worth constituents and stakeholders (new and established) for the purpose of securing philanthropic gifts of $5 million and more. Reporting to the Sr. Director, Philanthropy (Institutional Fundraising Review Process), the Sr. Associate Director, Philanthropy plays a critical role in advancing principal gift-level donor engagement and major philanthropic partnerships within an academic medical center fundraising environment. This position is responsible for leading complex, multi-stakeholder projects that support strategic cultivation and stewardship efforts. The Sr. Associate Director collaborates across departments to coordinate timelines, manage competing priorities, and ensure alignment with institutional goals. Key responsibilities include overseeing priority development and management activities of multiple fundraising priorities, preparing materials for high-profile committee meetings and leadership presentations, and tracking key performance indicators to monitor progress toward fundraising objectives. The ideal candidate brings demonstrated experience in project management, exceptional organizational skills, and a strategic mindset to support transformative philanthropic initiatives. JOB SPECIFIC COMPETENCIES Leadership and Project Management (45%) Drive execution of strategic plans and lead decision making around stakeholder relationships, special projects and initiatives and the orchestration of strategic approaches. Continuously capture and collect significant data points, execute on deliverables with precision, develop actionable strategies and allocate appropriate resources to execute work functions. Serve as a coach, mentor and sponsor, enabling others to thrive in a dynamic and changing environment. * Manage projects for principal and major gift-level donor engagement initiatives. * Coordinate complex priority (both signature and institutional) development and management activities involving high-net-worth individuals and institutional partners, including a strong focus on gift officer enablement and education. * Manage timelines and deliverables across multiple departments to support major philanthropic partnerships. * Participate in strategic planning, outcomes development, and project execution as it relates to principal gift team operations. * Develop and implement strategies, tools, and resources that enhance the efficiency of team operations. Programmatic Project Execution (35%) Consistently deliver skillful execution of team-specific work with an eye toward continuous improvement, while being aware of the impact of the team's work on and in partnership with others. * Collaborate with internal stakeholders, including gift officers, faculty, and executive leadership, to advance fundraising goals. * Prepare and coordinate materials for high-profile committee meetings, donor-initiated events, and leadership presentations. * Track key performance indicators (KPIs) and maintain dashboards to monitor progress toward strategic fundraising goals; utilize institutional CRM software for data management, tracking, and reporting responsibilities. * Work co-operatively with all stakeholders, contribute to the success of collaborative work teams and support completion of initiatives or projects to achieved stated goals, with an eye toward continuous improvement, while being aware of the impact of work on and in partnership with others. Perception and Attentiveness (20%) Accurately assess interests, organize and present information in thoughtful and engaging ways, constantly shifting between multiple activities and sources of information, maintain situational awareness, cultural awareness, institutional awareness and adeptly navigate cross-functional teams in support of team and division plans. * Navigate competing priorities and tight deadlines in a fast-paced fundraising environment. * Ensure alignment of donor engagement strategies with fundraising priorities and campaign objectives. * Facilitate cross-functional communication to ensure seamless execution of donor-related projects. * Organize and present information in thoughtful and engaging ways, constantly shifting between multiple activities and sources of information, while maintaining situational awareness, cultural awareness, institutional awareness and adeptly navigating cross-functional teams in support of division plans. EDUCATION * Required: Bachelor's Degree * Preferred: Master's Degree WORK EXPERIENCE * Required: Six years or more experience in fundraising/non-profit, government agency, marketing, advertising, or public relations, law, healthcare or related industry. Demonstrated experience synthesizing complex information and engaging stakeholders in complex strategy discussions. and required two years Supervisory experience. * Preferred Experience: Preferred experience includes project management for principal gift-level donor engagement, with a focus on development and management of fundraising priorities and collaborating across departments to advance major philanthropic partnerships. Demonstrated experience in an academic medical center or fundraising environment, managing complex projects with multiple stakeholders, competing priorities and tight deadlines. Experience preparing and coordinating materials for high-profile meetings and leadership presentations. Experience tracking key performance indicators, managing dashboards and monitoring progress toward goals. * Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience. OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.************************************************************************************************ Additional Information * Requisition ID: 176958 * Employment Status: Full-Time * Employee Status: Regular * Work Week: Days * Minimum Salary: US Dollar (USD) 77,500 * Midpoint Salary: US Dollar (USD) 97,000 * Maximum Salary : US Dollar (USD) 116,500 * FLSA: exempt and not eligible for overtime pay * Fund Type: Hard * Work Location: Remote * Pivotal Position: Yes * Referral Bonus Available?: No * Relocation Assistance Available?: Yes #LI-Remote

These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for managing patient entry points into the healthcare system, including scheduling, registration, and verifying insurance. Patient access staff ensure that patients can efficiently navigate administrative processes while maintaining data accuracy and enhancing the patient experience. Individual contributors who provide support to an organization, often in direct service, operational, technical or administrative functions. Spends majority of time in the delivery of support services or activities, typically under supervision. Opportunities for progression outside this career stream are typically limited without additional education or significant training and experience. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for managing patient entry points into the healthcare system, including scheduling, registration, and verifying insurance. Patient access staff ensure that patients can efficiently navigate administrative processes while maintaining data accuracy and enhancing the patient experience. Individual contributors who provide support to an organization, often in direct service, operational, technical or administrative functions. Spends majority of time in the delivery of support services or activities, typically under supervision. Opportunities for progression outside this career stream are typically limited without additional education or significant training and experience. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly **Benefits** + Comprehensive Benefits Package: Medical, Dental, and Vision Insurance + Paid Time Off, Long-term and Short-term Disability, Retirement Savings + Health Saving Plans, and Flexible Spending Accounts + Certification and education support + Generous Paid Time Off UVA Health (***************************************** is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide (*********************************************************************************************** rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's (**************************************** is named by 2023-2024 U.S. News & World Report (***************************************************************************************************** as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. _The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (************************************************************************** _to read more about UVA's commitment to non-discrimination and equal opportunity employment._

These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for managing patient entry points into the healthcare system, including scheduling, registration, and verifying insurance. Patient access staff ensure that patients can efficiently navigate administrative processes while maintaining data accuracy and enhancing the patient experience. The starting base rate for this role is $19.50/hr. Individual compensation will be determined by the selected candidate's previous work experience, education, and/or experience. Individual contributors who provide organizational related support or service (administrative or clerical). Spends majority of time in the delivery of support services or activities, typically under supervision. Opportunities for progression outside this career stream are typically limited without additional education or significant training and experience. Fully competent and productive individual contributor. Works under moderate supervision. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures. Makes minor adjustments to working methods. Communicates information that requires explanation or interpretation. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly **Benefits** + Comprehensive Benefits Package: Medical, Dental, and Vision Insurance + Paid Time Off, Long-term and Short-term Disability, Retirement Savings + Health Saving Plans, and Flexible Spending Accounts + Certification and education support + Generous Paid Time Off UVA Health (***************************************** is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide (*********************************************************************************************** rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's (**************************************** is named by 2023-2024 U.S. News & World Report (***************************************************************************************************** as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. _The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (************************************************************************** _to read more about UVA's commitment to non-discrimination and equal opportunity employment._

This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement. Job Description Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. + General Expectations: + Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. + Provides input on development, revision and implementation of work area procedures to ensure efficient operations and compliance with regulatory standards. + Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. + Maintains privacy during all interactions including check-in. + Independently answers telephones, schedules, confirms appointments and maintains appointment and procedure schedules. + Registers patients, takes payments and provides receipts. + Completes requests for service and associated tasks following established timelines. + Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. + Refers callers to appropriate individuals, and provides routine information following established procedures. + Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. + Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. + Abstracts appropriate health data into EMR + Takes ownership of resolving scheduling conflicts for patients and communicates with care team and management. + Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. Documentation should be should be complete and accurate. + Collaborates with appropriate Clinic Triad team (Medical Director, Access and Clinic Managers) to review requested schedule changes to ensure they meet clinic needs. + Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. + Accurately completes daily attendance in the scheduling system to ensure high quality and reliable data capture + Achieves expected metric targets applicable to scheduling and registration + Scheduling: + Responsible for scheduling multi-specialty and multi-disciplinary patient appointments in defined timeframe accurately and efficiently. + Understands the characteristics and complexity of the patient population and criteria for scheduling plan + Advocates for patients while coordinating support services as needed to ensure a smooth patient and family experience. + Investigates problems with complex scheduling cases, documents findings in complete and understandable manner. + Coordinates appointments and work with Pre Arrival Unit to ensure authorization in place for in and out of network entities including hospital systems, specialty clinics, equipment suppliers and pharmacies. + Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. + Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. + Maintain and demonstrate effective and accurate scheduling skills including following established processes. + Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. + Liaison with health care team about complex patient scheduling needs. + Registration, Check-In and Check-out: + Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly + Communicates to patients what payments are due at the time of service, explain the risk of 'going out of network' for services. Support patients and families by connecting them Financial Services Coordinators. Obtains waiver before service when an insurance referral has been denied + Prints medication lists and gives them to the patient/family for review during check-in + Promptly and accurately updates patient tracking system + Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, + Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. + Customer Service & Patient Experience: + Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. + Demonstrates exceptional customer service both for in-person and telephone activities. + Maintains a positive attitude when speaking with customers and internal and external service representatives. + Optimizes listening skills to address customer requests and needs. + Ensures communication with patient is in the patients preferred language + Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. + In addition to the above job responsibilities, other duties may be assigned. **MINIMUM REQUIREMENTS** Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly **Benefits** + Comprehensive Benefits Package: Medical, Dental, and Vision Insurance + Paid Time Off, Long-term and Short-term Disability, Retirement Savings + Health Saving Plans, and Flexible Spending Accounts + Certification and education support + Generous Paid Time Off UVA Health (***************************************** is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide (*********************************************************************************************** rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's (**************************************** is named by 2023-2024 U.S. News & World Report (***************************************************************************************************** as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. _The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (************************************************************************** _to read more about UVA's commitment to non-discrimination and equal opportunity employment._

This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement. Job Description Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. * General Expectations: * Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. * Provides input on development, revision and implementation of work area procedures to ensure efficient operations and compliance with regulatory standards. * Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. * Maintains privacy during all interactions including check-in. * Independently answers telephones, schedules, confirms appointments and maintains appointment and procedure schedules. * Registers patients, takes payments and provides receipts. * Completes requests for service and associated tasks following established timelines. * Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. * Refers callers to appropriate individuals, and provides routine information following established procedures. * Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. * Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. * Abstracts appropriate health data into EMR * Takes ownership of resolving scheduling conflicts for patients and communicates with care team and management. * Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. Documentation should be should be complete and accurate. * Collaborates with appropriate Clinic Triad team (Medical Director, Access and Clinic Managers) to review requested schedule changes to ensure they meet clinic needs. * Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. * Accurately completes daily attendance in the scheduling system to ensure high quality and reliable data capture * Achieves expected metric targets applicable to scheduling and registration * Scheduling: * Responsible for scheduling multi-specialty and multi-disciplinary patient appointments in defined timeframe accurately and efficiently. * Understands the characteristics and complexity of the patient population and criteria for scheduling plan * Advocates for patients while coordinating support services as needed to ensure a smooth patient and family experience. * Investigates problems with complex scheduling cases, documents findings in complete and understandable manner. * Coordinates appointments and work with Pre Arrival Unit to ensure authorization in place for in and out of network entities including hospital systems, specialty clinics, equipment suppliers and pharmacies. * Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. * Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. * Maintain and demonstrate effective and accurate scheduling skills including following established processes. * Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. * Liaison with health care team about complex patient scheduling needs. * Registration, Check-In and Check-out: * Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly * Communicates to patients what payments are due at the time of service, explain the risk of 'going out of network' for services. Support patients and families by connecting them Financial Services Coordinators. Obtains waiver before service when an insurance referral has been denied * Prints medication lists and gives them to the patient/family for review during check-in * Promptly and accurately updates patient tracking system * Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, * Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. * Customer Service & Patient Experience: * Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. * Demonstrates exceptional customer service both for in-person and telephone activities. * Maintains a positive attitude when speaking with customers and internal and external service representatives. * Optimizes listening skills to address customer requests and needs. * Ensures communication with patient is in the patients preferred language * Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. * General Expectations: * Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. * Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. * Maintains privacy during all interactions including check-in. * Independently takes calls, schedules and registers patients. * Completes requests for service and associated tasks following established timelines. * Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. * Answers telephones, screens calls, confirms appointments, and maintains appointment schedule * Refers callers to appropriate individuals, and provides routine information following established procedures. * Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. * Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. * Working with management and care team to help resolve scheduling conflicts and issues. * Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. * Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. * Achieves expected metric targets applicable to scheduling and registration * Scheduling: * Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. * Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. * Maintain and demonstrate effective and accurate scheduling skills including following established processes. * Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. * Registration, Check-In and Check-out: * Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly * Prints medication lists and gives them to the patient/family for review during check-in * Promptly and accurately updates patient tracking system * Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, * Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. * Customer Service & Patient Experience: * Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. * Demonstrates exceptional customer service both for in-person and telephone activities. * Maintains a positive attitude when speaking with customers and internal and external service representatives. * Optimizes listening skills to address customer requests and needs. * Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS (Access Associate) Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. MINIMUM REQUIREMENTS (Senior Access Associate) Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. + General Expectations: + Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. + Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. + Maintains privacy during all interactions including check-in. + Independently takes calls, schedules and registers patients. + Completes requests for service and associated tasks following established timelines. + Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. + Answers telephones, screens calls, confirms appointments, and maintains appointment schedule + Refers callers to appropriate individuals, and provides routine information following established procedures. + Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. + Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. + Working with management and care team to help resolve scheduling conflicts and issues. + Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. + Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. + Achieves expected metric targets applicable to scheduling and registration + Scheduling: + Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. + Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. + Maintain and demonstrate effective and accurate scheduling skills including following established processes. + Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. + Registration, Check-In and Check-out: + Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly + Prints medication lists and gives them to the patient/family for review during check-in + Promptly and accurately updates patient tracking system + Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, + Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. + Customer Service & Patient Experience: + Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. + Demonstrates exceptional customer service both for in-person and telephone activities. + Maintains a positive attitude when speaking with customers and internal and external service representatives. + Optimizes listening skills to address customer requests and needs. + Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. + In addition to the above job responsibilities, other duties may be assigned. **MINIMUM REQUIREMENTS (Access Associate)** Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. **MINIMUM REQUIREMENTS (Senior Access Associate)** Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. **PHYSICAL DEMANDS** Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. _The_ _University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (************************************************************************** _to read more about UVA's commitment to non-discrimination and equal opportunity employment._

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. + General Expectations: + Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. + Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. + Maintains privacy during all interactions including check-in. + Independently takes calls, schedules and registers patients. + Completes requests for service and associated tasks following established timelines. + Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. + Answers telephones, screens calls, confirms appointments, and maintains appointment schedule + Refers callers to appropriate individuals, and provides routine information following established procedures. + Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. + Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. + Working with management and care team to help resolve scheduling conflicts and issues. + Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. + Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. + Achieves expected metric targets applicable to scheduling and registration + Scheduling: + Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. + Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. + Maintain and demonstrate effective and accurate scheduling skills including following established processes. + Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. + Registration, Check-In and Check-out: + Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly + Prints medication lists and gives them to the patient/family for review during check-in + Promptly and accurately updates patient tracking system + Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, + Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. + Customer Service & Patient Experience: + Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. + Demonstrates exceptional customer service both for in-person and telephone activities. + Maintains a positive attitude when speaking with customers and internal and external service representatives. + Optimizes listening skills to address customer requests and needs. + Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. + In addition to the above job responsibilities, other duties may be assigned. **MINIMUM REQUIREMENTS (Access Associates)** Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. **MINIMUM REQUIREMENTS (Senior Access Associates)** Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. **PHYSICAL DEMANDS** Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. _The_ _University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (************************************************************************** _to read more about UVA's commitment to non-discrimination and equal opportunity employment._

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. * General Expectations: * Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. * Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. * Maintains privacy during all interactions including check-in. * Independently takes calls, schedules and registers patients. * Completes requests for service and associated tasks following established timelines. * Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. * Answers telephones, screens calls, confirms appointments, and maintains appointment schedule * Refers callers to appropriate individuals, and provides routine information following established procedures. * Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. * Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. * Working with management and care team to help resolve scheduling conflicts and issues. * Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. * Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. * Achieves expected metric targets applicable to scheduling and registration * Scheduling: * Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. * Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. * Maintain and demonstrate effective and accurate scheduling skills including following established processes. * Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. * Registration, Check-In and Check-out: * Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly * Prints medication lists and gives them to the patient/family for review during check-in * Promptly and accurately updates patient tracking system * Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, * Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. * Customer Service & Patient Experience: * Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. * Demonstrates exceptional customer service both for in-person and telephone activities. * Maintains a positive attitude when speaking with customers and internal and external service representatives. * Optimizes listening skills to address customer requests and needs. * Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS (Access Associates) Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. MINIMUM REQUIREMENTS (Senior Access Associates) Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Senior Regulatory Associate - Simmons Cancer Center WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY Join UT Southwestern as a Senior Regulatory Associate (RA) in Simmons Comprehensive Cancer Center Education and Training Office for cancer research. In this role, you will be primarily responsible for regulatory support of a specific Disease Oriented Team's (DOT) clinical trials under the leadership of the Cancer Center Associate Director of Clinical Research as well as provide support and backup for other DOTs as needed. The primary role of the regulatory team is to review study protocols, draft consent forms, complete IRB and/or FDA submissions (initial, modifications/amendments, continuing reviews, and study closure), maintenance of essential regulatory documents both electronic and paper, and preparing and facilitating the DOT studies for long term storage at Iron Mountain. In addition, each regulatory team member provides ancillary services such as assisting with and maintaining the CTEP IDs for physicians as well as staff regulatory trainings. This position will also mentor the entry level and mid-level staff on the team. BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: * PPO medical plan, available day one at no cost for full-time employee-only coverage * 100% coverage for preventive healthcare-no copay * Paid Time Off, available day one * Retirement Programs through the Teacher Retirement System of Texas (TRS) * Paid Parental Leave Benefit * Wellness programs * Tuition Reimbursement * Public Service Loan Forgiveness (PSLF) Qualified Employer * Learn more about these and other UTSW employee benefits! EXPERIENCE AND EDUCATION Required * Education Bachelor's Degree * Experience 3 years of related experience in review, oversight, or performance management of scientific research projects. May consider experience and education in lieu of requirements Preferred * Education Advanced degree in health sciences field * Experience Previous service on an IRB or IACUC a plus. * Licenses and Certifications CERTIFIED PROFESSIONAL or Previous service on an IRB JOB DUTIES * Collaborates closely with the IRB, IACUC, and other regulatory entities at the institution to provide optimal protocol review services for investigators. * Prepares, submits, and revises all IRB or IACUC applications. Prepares and submits renewal and audit reports. * Maintains working relationships with internal/external departments/agencies and other organizations associated with and/or receiving benefit from associated research projects. * Monitors and evaluates research project quality control activities. Trains personnel on IRB, IACUC, and HIPAA compliance, and information security protocols. * Recommends new policies and procedures for improvement of program compliance activities. Ensures compliance with applicable laws, regulations, policies, and procedures. * Responsible for design, execution, and effectiveness of system of internal controls, which provide reasonable assurance that operations are effective and efficient. * Reads literature and attends training and other functions as necessary to keep abreast of relevant scientific, regulatory, and technical developments related to oversight of clinical research. * Performs other duties as assigned. SECURITY AND EEO STATEMENT Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY Collaborates closely with the IRB, IACUC, and other regulatory entities at the institution to provide optimal protocol review services for investigators. Prepares, submits, and revises all IRB or IACUC applications. Prepares and submits renewal and audit reports. Maintains working relationships with internal/external departments/agencies and other organizations associated with and/or receiving benefit from associated research projects. Monitors and evaluates research project quality control activities. Trains personnel on IRB, IACUC, and HIPAA compliance, and information security protocols. Recommends new policies and procedures for improvement of program compliance activities. Ensures compliance with applicable laws, regulations, policies, and procedures. Responsible for design, execution, and effectiveness of system of internal controls, which provide reasonable assurance that operations are effective and efficient. BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: * PPO medical plan, available day one at no cost for full-time employee-only coverage * 100% coverage for preventive healthcare-no copay * Paid Time Off, available day one * Retirement Programs through the Teacher Retirement System of Texas (TRS) * Paid Parental Leave Benefit * Wellness programs * Tuition Reimbursement * Public Service Loan Forgiveness (PSLF) Qualified Employer * Learn more about these and other UTSW employee benefits! EXPERIENCE AND EDUCATION Required * Education Bachelor's Degree * Experience 3 years of related experience in review, oversight, or performance management of scientific research projects. May consider experience and education in lieu of requirements Preferred * Education Advanced degree in health sciences field * Experience Previous service on an IRB or IACUC a plus. * Licenses and Certifications CERTIFIED PROFESSIONAL or Previous service on an IRB JOB DUTIES * Collaborates closely with the IRB, IACUC, and other regulatory entities at the institution to provide optimal protocol review services for investigators. * Prepares, submits, and revises all IRB or IACUC applications. Prepares and submits renewal and audit reports. * Maintains working relationships with internal/external departments/agencies and other organizations associated with and/or receiving benefit from associated research projects. * Monitors and evaluates research project quality control activities. Trains personnel on IRB, IACUC, and HIPAA compliance, and information security protocols. * Recommends new policies and procedures for improvement of program compliance activities. Ensures compliance with applicable laws, regulations, policies, and procedures. * Responsible for design, execution, and effectiveness of system of internal controls, which provide reasonable assurance that operations are effective and efficient. * Reads literature and attends training and other functions as necessary to keep abreast of relevant scientific, regulatory, and technical developments related to oversight of clinical research. * Performs other duties as assigned. SECURITY AND EEO STATEMENT Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position. EEO Statement UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

What We're Looking For The Assurance Manager reports directly to the Senior Director of Audit & Assurance Services within the Controller's Office at Baylor and plays a critical role in supporting the University's commitment to financial accountability, compliance, and operational excellence. This position is responsible for providing validation and independent testing of areas classified as high-risk, including: * Federal Title IV student aid * Federal and state-sponsored program funding * University investment activities * Intercollegiate Athletics operations The Assurance Manager provides continual monitoring of key internal control risk areas, such as procurement transactions, cash receipts, asset valuation, and segregation of duties through process mapping and control testing and validation. A key function of this role includes delivery of hands-on training for departmental financial staff to ensure standard communication and execution of University financial policies and procedures. A bachelor's degree in Accounting, Finance, or a related field, a CPA or comparable license and five years of experience in audit, accounting, or financial compliance are required. A master's degree and eight years of professional experience are preferred. Skills, Abilities and Other Characteristics: * Exceptional analytical, organizational, and communication skills * High level of professional integrity, ethical judgment, and discretion in handling sensitive information. * Higher education or nonprofit experience * Demonstrated success in process improvement initiatives * Strong knowledge of internal controls, financial compliance regulations, and risk management best practices This position is based in Waco, TX. Applicants must currently be authorized to work in the United States on a Full-Time basis. What You Will Do * Provide objective assurance and consulting services to University departments and process owners * Execute risk-based testing and monitoring plans aligned with institutional objectives, risk profiles and regulatory requirements * Identify and promote opportunities to enhance internal controls, improve process efficiency, strengthen accountability, and support departmental leaders in advancing financial compliance and operational effectiveness * Prepare reports and analyses that summarize the results of continual monitoring activities, highlight key observations and significant risks, and provide leadership and responsible parties with needed information for proactive decision making * Participate in special projects, investigations, and ad hoc reviews as directed * Track and follow up on the implementation of audit recommendations and corrective actions * Lead efforts to train, evaluate and certify business office financial staff * Facilitate monthly meetings and ongoing professional development sessions for financial staff to promote consistent understanding of financial policies, procedures, and best practices * Build trust and maintain strong working relationships with University campus partners and various offices * Advise leadership on emerging regulatory changes and potential impacts to operations * Maintain an updated working knowledge of and ensure compliance with GAAP, FASB, Uniform Guidance and University, state, and federal regulations, policies, and procedures * Perform all other duties as assigned to support Baylor's mission * Ability to comply with University policies * Maintain regular and punctual attendance What You Can Expect As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages. Explore & Engage Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!

SUMMARY: Liaison between partners, directors, professional staff, and clients; responsible for managing multiple client engagements simultaneously by scheduling, staffing, and coordinating engagement workflow; provides training and feedback to team members and develops relationships to generate new business for the firm by performing the following duties. DUTIES AND RESPONSIBILITIES: Client Service & Technical Exhibits the technical knowledge and ability to manage and oversee fieldwork on assigned engagements in an organized and efficient manner including, but not limited to, oversight and review of engagement scheduling, engagement planning, timeline and budget monitoring, timely review of work papers, timely closing of engagement binder, timely completion of staff evaluations, and other similar responsibilities. Stays up-to-date on new accounting pronouncements/standards and is able to effectively communicate how those changes will impact the Firm's clients. Manages, plans and organizes audits, communicates with clients to conduct fieldwork at client sites to gather and review documentation necessary to complete the engagement. Performs accounting research to solve issues that arise during the course of audit or compliance engagements. Ensures engagement procedures comply with professional requirements and identifies engagement efficiencies. Demonstrates ownership and responsibility of engagements and tasks assigned including the proactive communication of status, issues, and other concerns with the engagement director or partner in an organized, accurate and timely manner. Manages deadlines and internal and external expectations in a timely and organized manner. Meets with client contact on questions, recommendations, and findings. Prepares workpapers, writes audit reports, management letters, and other client deliverables. Maintains knowledge of accounting and audit requirements, ensuring compliance with internal and external requirements, staying abreast of any changes. Maintains the required CPE for Firm and licensing standards. To accommodate needs of clients, 20-30% time may be spent traveling, with 10-15% being overnight travel. Client Relationships & Development Participates in proposal process, client presentations, board presentations, firm marketing initiatives, and other similar functions. Develops an understanding of the service capabilities and offerings of the Firm, recognizing opportunities to provide additional services to new or existing clients. Establishes and maintains long-term working relationships with clients. Leadership & Administration Demonstrates appropriate leadership skills including, but not limited to, effective and timely engagement oversight, timely and accurate communications with Seniors and Staff as well as Senior Managers, Directors, and Partners timely and accurate identification of technical issues, timely and appropriate identification of any staff issues and/or concerns, timely client communications regarding open items, and other similar items. Monitors workload to meet billable hour and realization expectations and to ensure efficient scheduling of staff. Mentors and develops staff, including participation in the recruitment and retention of professional staff. COMPETENCIES: Strong communication skills, both orally and in writing. Ability to interact and maintain professional relationships with all staff as well as clients. Ability to handle multiple engagements simultaneously while maintaining consistency, accuracy and providing superior service. Must be well organized, detail oriented, and thorough. Exhibits strong analytical ability and diligently performs assigned tasks with the highest degree of professionalism and integrity. Must exhibit a high degree of professionalism including the ability to maintain the highest levels of confidentiality. Must be able to set an example for staff at all times and realize that they are constantly observing the manager's behavior. Ability to work both independently and as part of a team with professionals at all levels. Exhibits excellent client service skills including the identification of actual opportunities to provide additional services to clients and/or non-clients. Participates in Firm, professional and civic activities that contribute to the community and overall marketing effort of Heard, McElroy, & Vestal. SUPERVISORY RESPONSIBILITIES: Supervises lower-level Audit staff. Carries out supervisory responsibilities in accordance with the Firm's policies and applicable laws. Responsibilities may include training employees; planning, assigning, and overseeing work; appraising performance; recognizing employees and offering constructive criticism; addressing complaints and resolving problems. Requirements QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Bachelor's degree from four-year college or university in Accounting with strong academic track record (minimum GPA of 3.0); CPA certification required; six years current and/or recent public accounting audit experience required; supervisory experience required. Computer Skills: To perform this job successfully, an individual should be proficient in Microsoft Word and Microsoft Excel, as well as have working knowledge of office equipment, computer hardware and peripheral devices. Proficient with computer audit applications and technology as well as Firm software applications and procedures. Proficient with on-line research products. Other Skills: To perform this job successfully, an individual should have working knowledge of Generally Accepted Accounting Principles (GAAP), Statements on Auditing Standards (SAS), and audit procedures. Firm Culture/Client Service: Promotes the firm's culture, including supporting Heard, McElroy & Vestal's philosophy of developing a relationship with each client on a personal level, catering to their specific needs. Ability and judgment to interact and communicate appropriately with other employees, clients and management. Actively develops team members at all levels. Ability to serve clients, both internal and external (community/public) in a manner that will support superior client relations. Physical Demands/Work Environment: While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk or use hands to finger, handle, or feel. The employee is occasionally required to stand; reach with hands and arms and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. This reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Heard, McElroy & Vestal shall, in its discretion, modify or adjust the position to meet the Firm's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Firm's sole discretion. Heard, McElroy & Vestal is an Equal Opportunity Employer. We actively seek and employ qualified persons in all job classifications and administers all personnel actions without regard to race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, non-job related disability, veteran/military status, genetic information, gender identity, sexual orientation or any other characteristic protected by applicable federal, state or local law.