Support Specialist jobs at BayMark Health Services

Department: 36655 Atrium Health Behavioral Health: Charlotte - Initial Stage Psychosis Management Youth Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday through Friday 8a-5p, no weekends or night shifts Pay Range $20.40 - $30.60 Essential Functions Functions as a member of the interdisciplinary treatment team. Interacts with program participants and co-workers with empathy, and respect maintaining dignity and confidentiality. Demonstrates an understanding of the procedures for responding to a crisis both for the individuals served and person providing peer support services. Uses trauma sensitive communication skills to engage clients. Demonstrates the ability to conduct daily life skills groups following the guidelines and principles of Recovery and Trauma Informed Care. Educates the client with treatment team input regarding potential referral sources to coordinate services for clients. Demonstrates an understanding of HIPPA and obtains signed releases of information prior to sharing information. Demonstrates the ability to disengage from their relationship with whom they are working. Demonstrates the ability to document clearly, concisely, and accurately all individual and group meetings. Physical Requirements Works in various community environments (homes, hospitals, emergency rooms, group homes, assisted living facilities) and in an office setting, with exposure to potentially combative and hostile clients. Work requires frequent moving from one area to another, answering pages, and coordinating and communicating with other staff persons in various disciplines and agencies. May be required to use company vehicles depending on location and may transport clients to placement when appropriate to facilitate the transition. Education, Experience and Certifications. High School diploma or GED required.Bachelor's degree in a relevant human services field preferred (such as social work or psychology). Successful completion of Certified Peer Support Training Program within 6 months of hire. Maintains peer support certificate per state standards. CPI and CPR required on a yearly basis for those working on an inpatient unit. Previous personal experience with the treatment of psychiatric illness is preferred.Previous experience working with the SPMI population preferred. Must have good therapeutic communication skills. Ability and willingness to work as a team member. Must have good communication skills and the ability to read and write. Must have computer skills sufficient to document in an electronic medical record. If driving is required by department the defensive driving class is required to be completed annually. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. This position serves as a personal guide, and liaison for individuals with substance use disorders identified in WVU Medicine affiliated treatment settings. The recovery coach supports patients by assisting them with identifying treatment needs, developing, maintaining, and monitoring individualized treatment plans, and supporting patients to remain in treatment. The recovery coach's duties include providing outreach, support, recovery check-ups on site in treatment settings, in the community and functioning as part of a treatment team. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High School Diploma or equivalent 2. Completion of state or nationally recognized Peer Recovery Support Specialist Certification training with a minimum of 40 hours total in the following domains: Ethics, Advocacy, Mentoring/Education, and Recovery/Wellness Planning within 90 days of hire date. If the certification obtained required fewer than 40 hours, documentation of additional Continuing Education Units (CEUs) earned can be provided to meet the training hour requirement prior to onboarding. 3. WVCBAPP Peer Recover Certification within one (1) year of hire date. 4. West Virginia state and/or Federal criminal background checks required for DHHR WV CARES and/or regulated areas, as applicable. PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Valid Driver's License 2. WVCBAPP Peer Recovery Certification. 3. Certificate of completion of the CCAR Recovery Coaching in the Emergency Department. 4. Active participation in the recovery for two or more years and current active attendance at community recovery meetings. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Work actively with patients with Substance Use Disorders identified in WVU Medicine treatment settings Help link patients to outpatient treatment. 2. Provide mentoring through life-experience to individuals experiencing substance use problems. 3. Meet face to face with individuals and identified support persons in person and/or by phone, at a frequency and format requested and agreed upon by the individual. 4. Develop individualized plans with patients and monitor those wellness plans during meetings. 5. Provide information to treatment team to inform treatment decision making. 6. Link patients to available resources, including, but not limited to: continuing education/professional development, safe housing, recovery supports, self- help groups, substance abuse and mental health services, sobriety meetings, and medical/health facilities. 7. Serve as a liaison to the patient's formal and informal supports, including but not limited to: their referral source, family members, client sponsors, treatment providers, and other supporters. 8. Maintain working relationships with WVU Medicine treatment staff and other agencies or institutions in order provide awareness of recovery as a reality and the availability of recovery coaching. 9. Assist patients in crisis situations involving social, emotional, health, and other problems. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Ability to sit or stand for long periods of time. 2. Ability to lift, push or pull 10-15 pounds. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Able to wear latex or vinyl gloves, with frequent changes and hand washing. Able to tolerate working with and around noxious odors. 2. May be scheduled to work various shifts based on departmental and patient needs. May be required to travel between facilities/buildings. Work may be performed in acute hospital setting. 3. May be exposed to virus, disease, and infection from patients and specimens in working environment. May be exposed to traumatic situations including psychiatric crisis, physical injuries and death. SKILLS AND ABILITIES: 1. Knowledge of treatment resources including a working knowledge of the 12-Step Fellowships. 2. Ability to comply with WVU Medicine, WVU Research Corporation, UHA, and Department of Behavioral Medicine and Psychiatry safety procedures 3. Completion of HIPAA training and compliance (to be completed upon hire, with refresher courses as determined by administration). 4. Excellent customer service skills and the ability to communicate effectively with patients and families, pharmaceutical company personnel, regulatory and monitoring agency personnel, internal staff members. Communicates with physicians, patients, students, and employees of WVU, WVU Medicine, and UHA. 5. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 6. Ability to analyze information and evaluate results to choose the best solution, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 7. Ability to develop specific goals and plans, to prioritize, organize and accomplish tasks independently and through others. 8. Ability to develop constructive and cooperative working relationships with others and maintain them over time. 9. Skilled at working as a team member. 10. Skilled at written and oral communication. 11. Knowledge of basic computer applications: Word and Excel. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Day (United States of America) Exempt/Non-Exempt: United States of America (Non-Exempt) Company: USC Healthy Minds Cost Center: 3171 USC Grant Regional Youth Services Address: 6 Hospital PlazaClarksburgWest Virginia Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Note: This position is in a forensic autopsy facility. There is the potential to see graphic images. Answering phones, fielding calls, and checking main voicemail Assist people coming into the lobby with purchasing reports, etc. Organizing and filing paperwork into charts/plastics Organizing and filing histology slides Pulling charts when tox reports are uploaded & placing them in doctor's box Contacting the lab when there are issues/corrections with tox reports Scanning & uploading miscellaneous documents. ESSENTIAL DUTIES AND RESPONSIBILITIES Accurately file and/or upload documents into each decedent case file. Knowledge and compliance with the policies and procedures of the medical examiner's office and HIPAA; Compliance with customer service and professional telephone etiquette; Receives telephone inquiries to the office and routes call to appropriate personnel; Knowledge and compliance with safety procedures; Follow oral and written instruction; Establish and maintain effective working relationships; Knowledge of word processing, spreadsheets, and internet software.

Come join our "Family" and be part of providing healthcare In the Community…For the Community. Carolina Family Health Centers, Inc. provides accessible and affordable health care with excellence...where patients come first. Regardless of an individual's ability to pay or their insurance status, we believe that EVERYONE deserves access to quality health care. As a nonprofit, federally qualified health center (FQHC), we strive to meet the needs of our community and breakdown barriers that prevent individuals from seeking health care. Our service offering includes primary medical care, behavioral health, pharmacy and dental services in an integrated model that provides a comprehensive approach to care for our patients. Position Overview The Patient Support Specialist will serve formerly incarcerated individuals who also have chronic disease, mental illness, and or substance use disorder who meet the program requirements. Primary responsibilities will include connecting identified individuals to appropriate health care services and collaboratively create a comprehensive reentry plan. THIS POSITION OFFERS A 40-HOUR WORKWEEK, NO WEEKENDS, FULL BENEFITS PACKAGE, 12 PAID HOLIDAYS, BI-WEEKLY PAY. THIS POSITION WILL ALSO WORK AT OUR OTHER CLINICS (AND ACCORDING TO THE HOURS OF OPERATIONS) - WILSON COMMUNITY HEALTH CENTER AND HARVEST FAMILY HEALTH CENTER. Essential Tasks Provide support, empowerment, nonclinical education, and care coordination services to individuals released from incarceration within the last two years who have chronic disease(s), substance use disorder, and/or mental illness. Review referrals for The University of North Carolina at Chapel Hill (UNC) Formerly Incarcerated Transition (FIT) program and determine the eligibility of participants based on program requirements. Assist individuals with linkage to, and enrollment into, primary care services, substance use disorder treatment, and mental health services. Conduct periodic assessments of an individual's substance use, physical activity, dietary habits, tobacco use, and social and economic resources. Provide or arrange transportation for ambulatory patients between their homes and clinics, hospitals, or other social agencies when appropriate and necessary. Experience and Education * High School Diploma or GED. * Personal history of incarceration. * Ability to operate office equipment such as computers and telephones. * Ability to navigate records keeping system and document work completed. * History of work in a medical setting preferred, but not required. * Valid NC Driver License. Schedule Monday to Friday 8 am - 5 pm 8 hour shift Day shift Physical Requirements * Constant standing and walking, occasional bending, stooping, lifting, reaching forward and overhead. * May occasionally be required to lift patients, office equipment and paper, usually not exceeding fifty pounds of direct lift. * Frequent computer work required. Benefits * 401(k) and match * AD&D insurance * Dental insurance * Disability insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Holidays * Vision insurance Job Type Full-time, On site Base Pay Overview The starting pay for this position is $12.36 per hour. Please keep in mind that actual salary will vary based on various factors such as qualifications, skills, competencies, and proficiency for the role.

As a cornerstone of Las Cruces and Southern New Mexico for over four decades, Families and Youth Innovation Plus has empowered countless youth and families through life-changing resources and opportunities. Our mission is to create a safer and healthier community by focusing on children and families. Join our passionate team and be part of our continuing legacy of positive change! TLYA-MFP (Transitional Living for Young Adults) Residential Support Specialist Make a Difference in Youth & Family Services! Families & Youth Innovations Plus (FYI+) Position: Part-Time Provider (Direct Services) Hourly Rate: $16.25 - $19.66 (3 levels based on experience and education) FLSA: Hourly/Non-Exempt Reports To: Program Supervisor Department: TLYA-MFP Job Summary The Residential Support Specialist is primarily responsible for ensuring the safety, supervision, and welfare of young adults residing in the Transitional Living for Young Adults housing site. Residential Support Specialists provide comprehensive support and guidance to young adults transitioning into independent living. This role also involves mentoring and providing participants life skills to guide them self-sufficiency. Residential Support Specialists will provide crisis intervention for participants that are experiencing mental health emergencies, behavioral crises, and/or safety concerns. Residential Support Specialists will additionally be responsible for housekeeping and facility maintenance ensuring a clean and healthy living environment. What You'll Do: Youth Care & Supervision: Ensure health, safety, and welfare of youth through direct supervision and positive rapport building. Facility Maintenance: Perform housekeeping duties to maintain a clean, safe, and organized environment. Policy Compliance: Understand and follow housing policies, licensing regulations, and agency guidelines. Documentation & Reporting: Maintain accurate records of daily routines, behaviors, medication, and incidents; report critical issues promptly. Team Collaboration: Communicate effectively with staff during shift changes, attend meetings/training, and foster positive workplace relationships. Behavioral Support: Use positive discipline techniques to support youth self-regulation and manage disruptive behavior constructively. Transportation: Safely transport youth in agency vehicles per policy. Work Ethic & Conduct: Remain alert during all shifts; contribute to a gossip-free, respectful, and professional work environment. What You Need: Education & Experience Must be 21 years or older per licensing regulations GED (High school diploma) or High School diploma 1 year experience working with at risk youth; or Bachelor's degree in human services related field Applicants with personal experiences of homelessness, juvenile justice and child welfare system involvement are encouraged to apply Skills & Qualifications Aptitude for working and communicating well with others in a fast-paced housing environment Ability to maintain privacy, Confidentiality, and professional boundaries in the workplace Compassion and empathy for homeless, runaway, system-involved and otherwise at-risk youth and their experiences Utilize knowledge, skills, experience, and training to perform high quality care, supervision, and programming for youth Ability to exercise non-punitive supervision, care, and behavior management of youth according to trauma informed care practices Ability to multi-task, prioritize and work under pressure or high crisis situations

Job Description As a cornerstone of Las Cruces and Southern New Mexico for over four decades, Families and Youth Innovation Plus has empowered countless youth and families through life-changing resources and opportunities. Our mission is to create a safer and healthier community by focusing on children and families. Join our passionate team and be part of our continuing legacy of positive change! TLYA-MFP (Transitional Living for Young Adults) Residential Support Specialist Make a Difference in Youth & Family Services! Families & Youth Innovations Plus (FYI+) Position: Part-Time Provider (Direct Services) Hourly Rate: $16.25 - $19.66 (3 levels based on experience and education) FLSA: Hourly/Non-Exempt Reports To: Program Supervisor Department: TLYA-MFP Job Summary The Residential Support Specialist is primarily responsible for ensuring the safety, supervision, and welfare of young adults residing in the Transitional Living for Young Adults housing site. Residential Support Specialists provide comprehensive support and guidance to young adults transitioning into independent living. This role also involves mentoring and providing participants life skills to guide them self-sufficiency. Residential Support Specialists will provide crisis intervention for participants that are experiencing mental health emergencies, behavioral crises, and/or safety concerns. Residential Support Specialists will additionally be responsible for housekeeping and facility maintenance ensuring a clean and healthy living environment. What You'll Do: Youth Care & Supervision: Ensure health, safety, and welfare of youth through direct supervision and positive rapport building. Facility Maintenance: Perform housekeeping duties to maintain a clean, safe, and organized environment. Policy Compliance: Understand and follow housing policies, licensing regulations, and agency guidelines. Documentation & Reporting: Maintain accurate records of daily routines, behaviors, medication, and incidents; report critical issues promptly. Team Collaboration: Communicate effectively with staff during shift changes, attend meetings/training, and foster positive workplace relationships. Behavioral Support: Use positive discipline techniques to support youth self-regulation and manage disruptive behavior constructively. Transportation: Safely transport youth in agency vehicles per policy. Work Ethic & Conduct: Remain alert during all shifts; contribute to a gossip-free, respectful, and professional work environment. What You Need: Education & Experience Must be 21 years or older per licensing regulations GED (High school diploma) or High School diploma 1 year experience working with at risk youth; or Bachelor's degree in human services related field Applicants with personal experiences of homelessness, juvenile justice and child welfare system involvement are encouraged to apply Skills & Qualifications Aptitude for working and communicating well with others in a fast-paced housing environment Ability to maintain privacy, Confidentiality, and professional boundaries in the workplace Compassion and empathy for homeless, runaway, system-involved and otherwise at-risk youth and their experiences Utilize knowledge, skills, experience, and training to perform high quality care, supervision, and programming for youth Ability to exercise non-punitive supervision, care, and behavior management of youth according to trauma informed care practices Ability to multi-task, prioritize and work under pressure or high crisis situations

Job Title: Peer Recovery Support Specialist DIVISION: Outpatient REPORTS TO: Division Director Outpatient or Designee WORK HOURS: 40 hours per week NATURE OF WORK: With supervision, the incumbent will serve as a personal guide, mentor and role model as well as a navigator to helpful recovery resources and a liaison and advocate to professional and community supports and resources. The Peer Recovery Support Specialist will also assist the client to develop and maintain and monitor his/her individual Wellness Recovery Plan. The Peer Recovery Support Specialist's duties include providing outreach, support, and recovery check-ups in the community with addicted individuals and their families. MINIMUM OUALIFICATIONS: High school diploma or certified high school equivalency. Knowledge of treatment resources including a working knowledge of the 12-Step Fellowships. Ability to comply with Valley's and Division departmental safety procedures. Ability to read, write and speak the English language. Ability to legally transport clients. Current CPR/First-Aid Certificate or ability to be trained. WORK ENVIRONMENT: In-Doors 70%, Outdoors 30% WORK PACE: Self-paced, requiring the ability to make decisions quickly and accurately in an often-times fast-paced, demanding work environment. ESSENTIAL DUTIES: Work actively with a minimum of 20 clients. Provide mentoring through life experience to individuals experiencing substance use problems. Meet face to face with the individual and identified supports and/or by secured video conference at a frequency and format requested and agreed upon by the individual. The meetings can occur in a facility or in the community. Develop Recovery Wellness Plans with clients and monitor those wellness plans with them scheduled and unscheduled during meetings as identified above. Link (and document) clients to available resources including but not limited to: continuing education/Professional Development, safe housing, recovery supports, self-help groups, medical/health facilities, and substance abuse and/or mental health services. Serve as a liaison to the client's formal and informal supports including but not limited to: their referral source, family members, client's sponsor, treatment provider, and faith-based support. Maintain working relationships with staff of Valley's programs and other agency or institutions in order to provide awareness of recovery as a reality and the availability of Peer Recovery Support Specialisting. Receive on-going supervision and training in order to provide Peer Recovery Support Specialisting services to the highest degree and the benefit of the community and individuals served. Prepare and maintain all required documentation and reports of weekly activity which includes but is not limited to: number of contacts, method of contact, number of Recovery Wellness Plans initiated and monitored number of referrals and outcomes, number of referrals and status of those requests, and number of agency contacts and content of those contacts. Assist consumers in crisis situations involving social, emotional, health, or other problems. Provide outreach and early intervention to individuals in the early onset/stage of recovery or remission as well as those experiencing symptoms of relapse. Provide support by assisting consumers in identifying and resolving problems and making effective use of resources. Adhere to Valley's Standards of Conduct and Compliance. Serve on committees as assigned. Attend scheduled staff meetings and trainings as required OTHER DUTIES AS ASSIGNED.

NATURE OF WORK: With supervision, the incumbent functions independent but in collaboration with the treatment team in a specialized extended care residential program for women with a primary diagnosis of addiction. The Peer Recovery Support Specialist's duties include providing outreach, support, and recovery check-ups in the community with addicted individuals and their families. MINIMUM QUALIFICATIONS: High School diploma or equivalent Previous experience in the human service field, preferably in chemical dependency. Knowledge of treatment resources including a working knowledge of the 12-Step Fellowships. Knowledge of the role of the family in recovery. Ability to respond professionally and effectively to crisis. Ability to demonstrate appropriate interpersonal skills. Ability to comply with Client's Rights. Ability to comply with Valley's and Division departmental safety procedures. Ability to read, write and speak the English language. Ability to legally transport clients. Current CPR/First-Aid Certificate or ability to be trained.

Valley HealthCare System is a comprehensive behavior health care organization serving Monongalia, Marion, Preston and Taylor Counties. We are currently hiring for a Peer Recovery Support Specialist at our newly built Crisis Residential Unit located in Marion County. The position requires a high school diploma and previous recovery experience. We offer a comprehensive benefits package and comparable wages.

Job DescriptionSalary: What Youll Do Facilitate one-on-one and group interventions that promote self-worth, personal safety, boundary setting, and growth Support clients in developing recovery plans, Psychiatric Advance Directives (PADs), and Wellness Recovery Action Plans (WRAPs) Enhance clients coping, communication, and self-management skills Assist clients in system navigation, including advocacy, appointments, and benefit access Provide crisis and post-crisis support Assist with skill development in daily living, socialization, and symptom management Educate clients on available community resources and support re-entry following hospitalization Help clients manage appointments with mental health professionals Coordinate with interdisciplinary teams and participate in person-centered planning Respond as a first responder for crises on a 24/7/365 basis Maintain accurate and timely documentation in compliance with agency and Medicaid standards Who You Are Lived experience with a mental health or substance use disorder NC Peer Support Specialist Certification High school diploma or GED Strong interpersonal skills to interact positively with clients and members of the treatment team Stable recovery and self-identification as a person in recovery Valid NC drivers license Observational skills to interpret demeanor and spot signs of distress or crisis Ability to work flexible hours and in varied settings Compassion, resilience, and the ability to build trust with diverse populations Comfort working independently while staying connected to a supportive team Not a family member of the individual receiving services Enjoy the best of both worlds! This hybrid role lets you stay connected in the communitywhere your impact matters mostwhile also joining us in the office occasionally for documentation, team collaboration, and staff support.

Job Title: Peer Support Specialist Department: Clinical Outpatient - Assertive Community Treatment Reports To: Clinical Supervisor Status: Hourly / Non-Exempt Work Hours: 8am-4:30pm About the Role: We're looking for a Certified Peer Support Specialist to join our Assertive Community Treatment (ACT) team. In this role, you'll use your own experience with mental health or substance use recovery to support others on their journey. You'll provide encouragement, share resources, lead support groups, and help individuals develop skills to thrive in the community. You'll also serve as a key voice in promoting recovery-oriented values within the team. What You'll Do: Use personal recovery experience to support and inspire others Assist individuals in navigating daily life and community resources Lead peer support groups and share coping strategies Support people in making healthy choices and building social connections Collaborate with staff and provide input based on lived experience Help individuals access services like healthcare, social support, and housing Assist with crisis support and participate in on-call rotation Perform light facility support tasks (e.g., serving meals, tracking vital signs) What You Bring: Certified Peer Support Specialist (required) High School Diploma or GED At least 2 years of experience in healthcare or behavioral health preferred Strong communication and problem-solving skills Comfort with sharing your recovery story in a supportive and appropriate way Basic computer skills and ability to document work electronically Valid NC or SC Driver's License We're Looking for Someone Who Is: Compassionate, resilient, and recovery-oriented A strong role model for wellness and healthy relationships Comfortable working independently and as part of a team Willing to support clients in the community and respond to crisis situations Competitive Benefits: We offer a comprehensive benefits package, including: -Immediate health benefits with no waiting period. -Generous time off policies and company-provided disability insurance. -Competitive salary with a 401(k)-plan featuring a 7% employer contribution after the first year. -Access to continuous learning and development opportunities, plus a range of additional benefits and opportunities for career advancement.

Job DescriptionWhy You'll Love this Behavior Technician / Registered Behavior Technician Job! Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community? Embark on a rewarding career as a Behavior Technician (BT) / Registered Behavior Technician (RBT) with Hopebridge in Apex, NC, where every day is a new opportunity to make a difference in kids with Autism! At Hopebridge, you're not just following a career path - you're shaping your own journey with the support of our cutting-edge internal development programs. Pay: $18 - $20 / hour based on experience and completion of RBT certification *training is paid at a lower rate Behavior Technician / Registered Behavior Technician Benefits Paid RBT Certification - No experience necessary, we will help you get trained on the job! Annual $75 Professional Development Stipend: Invest in your growth and expertise in Autism intervention Exclusive professional development programs tailored for working with children on the autism spectrum and fuel your career growth Flat-Rate Pay: Unlike other providers, we pay a flat hourly rate, rather than differing rates for billable and non-billable hours Get up to 50% of paycheck before payday through Rain app Health, Vision, and Dental Insurance: Prioritize your physical well-being 18 Days of PTO: Enjoy paid time off, holidays, and a flex holiday 401K Retirement Options with Company Match: Secure your financial future Opportunity to Relocate: Explore exciting career possibilities in any of our states Monday through Friday Schedule: Say goodbye to nights and weekends Fun at Work: Engage in regular in-center celebrations, spirit weeks, competitions, and team-building opportunities Our goal is to establish a caring clinical setting for our patients, both now and in the future. If you're prepared to start a career that leaves a meaningful impact, apply for the Behavior Technician position today! Responsibilities Create an environment that fosters skill acquisition, functional communication, and school readiness for children Learn directly from Board Certified Behavior Analysts (BCBA) to provide therapy that transforms lives Review behavior plans and instructional materials to ensure consistent implementation and monitor outcomes Complete daily progress notes related to the implementation of the intervention plan Work with children by creating an environment that champions continued skill acquisition and development of functional communication, peer interactions, and school readiness, just to name a few Celebrate victories (both big and small!), help kids and families celebrate milestones, and get more high fives than you've ever thought possible Required Skills At least 18 years of age High school diploma or equivalent Hopebridge-BT-Apex (NC)

Benefits: Competitive salary Flexible schedule Training & development Department: Peer Support Services Job Type: Full-Time Pay Range: Competitive Hourly Rate About Transitional Therapeutic Services At Transitional Therapeutic Services (TTS), we are committed to providing compassionate, recovery-focused care that empowers individuals to achieve healthier, more fulfilling lives. Our Peer Support Services emphasize hope, healing, and resilience by drawing on lived experiences to guide and support others through their recovery journey. Position Summary The Peer Support Specialist (PSS) uses their lived experience with mental health or substance use recovery to provide hope, support, and guidance to individuals receiving services. In this role, you will help individuals build coping strategies, develop community connections, and strengthen self-advocacy skills as they navigate recovery. Peer Support Specialists work closely with a Qualified Professional (QP) to ensure high-quality, person-centered care. Key Responsibilities Provide peer-based support, mentorship, and advocacy to individuals in recovery. Assist individuals in developing coping strategies, natural supports, and daily living skills. Support individuals with community re-entry following hospitalization or treatment. Facilitate interventions such as: Self-help: Encouraging informed, independent choices. System advocacy: Assisting with communication and navigation of healthcare systems. Crisis support: Helping develop and implement crisis and recovery plans (e.g., WRAP). Educate individuals about resources, services, and recovery tools available in the community. Provide preventive and therapeutic support to promote recovery and independence. Complete all required documentation accurately and in compliance with agency standards. Qualifications Must be a Certified Peer Support Specialist (CPSS) in North Carolina. Lived experience of mental health or substance use recovery, with demonstrated personal stability. High school diploma or GED required. Valid NC driver's license and reliable transportation. Strong interpersonal skills, empathy, and ability to maintain professional boundaries. Ability to work flexible hours and adapt to various community-based settings. Preferred Skills CPR, First Aid, and crisis intervention certifications. Familiarity with Person-Centered Planning and recovery-oriented models. Experience providing peer support in mental health or substance use recovery programs. Why Join TTS? Collaborative and supportive work environment. Opportunity to make a meaningful impact in your community. Ongoing training and professional development opportunities. How to Apply: If you are passionate about using your lived experience to support others on their recovery journey, we invite you to apply today! Compensation: $16.00 - $18.00 per hour About Us WE OFFER OVER 20 YEARS OF COACHING & COUNSELING SUCCESS Our Mission Our mission is to provide a service that is needful, helpful and desirable for the people that we serve. By providing the opportunity for growth and development. Reaching every adult and youth, one beneficiary at a time. Our Vision Transitional Therapeutic Services, PLLC will lead the way in providing support to people transforming their lives towards more enriching relationships, embracing a willingness to change, showing forth integrity, and effective communication. Through relationships and partnerships with our community. We will offer services to promote advocacy, coaching, enriching relationships, therapeutic intervention, and motivational speaking.

Who we are: Community Partners is dedicated to providing quality developmental and mental health services to meet the needs of families and individuals in Strafford County. From comprehensive mental health care, to individualized services for persons with developmental disabilities, to family education and support services, we are here to help. If this resonates with you and sounds like something you'd like to be a part of, we want to hear from you! The Role: Join our dynamic team as a Community Support Specialist, playing a crucial role in establishing vital connections and providing essential resources for adults facing severe and persistent mental illness within the community. As an ideal candidate, you demonstrate a passion for helping others and a commitment to collaborative, multidisciplinary teamwork. This position offers a supportive and collaborative learning environment, along with opportunities for professional growth and development. Make a meaningful impact by contributing to the well-being of individuals in need while nurturing your career in a compassionate and empowering setting. Join us in creating positive change within the community. What we're looking for: Bachelor's degree in the Human Services field Excellent oral and written communication skills Ability to utilize technology provided to perform requirements of the job Hold a valid driver's license and proof of vehicle liability coverage. Tell me about the benefits! While working for an incredible non-profit organization with a great mission and fabulous culture, you'll be contributing to innovative community and social change. With your amazing co-workers and clients that inspire you, the difference you make each day will not go unnoticed. In addition to a wonderful working environment, we offer: • Competitive Wages. • Paid Time Off and Holidays • Health, Dental and Vision • FSA Accounts • Tuition Reimbursement • Life and Long-term Disability Insurance • 403(b) Background checks which include, but are not limited to, criminal, OIG, BEAS and motor vehicle records are required.

The primary responsibility of the Behavioral Health Support Services Specialist is to assist the SAIOP Counselor with the coordination of services across all levels of patient care. The Substance Use Care Coordinator will support the needs of patients in addiction recovery through providing care coordination through the different levels of care, and assisting in organizing and hosting daily groups, as well as support the clinical lead in care delivery during groups. Individual applicants with experience working within the mental health and substance use treatment field are preferred. Requirements Prepare for and receive referrals into the program through maintaining a direct connection to all referral partners, including Vaya, RHA, Supported Detox, and Inpatient treatment programs, such as, Cherokee Indian Hospital, The Balsam Center, ADATC, Swain Recovery Center etc. Work with LCAS to help deliver SAIOP services. This includes providing UDS to group members, facilitating group when needed and providing coverage for LCAS. Maintain the CADC/CADC-I license. Work with the Community Resource Advocate to coordinate services to assist patients in increasing stability factors in their lives through accessing community needs by referring patient to a CRA to establish needed resources. Support patients in accessing care resources including referrals to behavioral health programming, dental care, and referring to supportive programming like Detox, Recovery Services, and Crisis Services when appropriate. Support patients by reminding them of scheduled group therapy and other appointments, tracking SAIOP hours and support referral to step down services. Maintain timely, accurate, and patient specific documentation within the patient's medical record for each unique encounter with a patient. Works in collaboration with AMH teammates to provide excellent wrap around services to enhance patient care. Adhere to AMH 's policies and procedures; and supports an environment based in mutual respect, using ethical communication with staff and patients. Adhere to AMH Employee Code of Ethics and maintain professional boundaries with staff and patients and will consult with site supervisors with any questions or concerns. Will attend all mandatory AMH meetings, and Behavioral Health Team meetings. KNOWLEDGE & SKILLS Experience and knowledge of community resources, and public benefits. Have CADC/CADC License Excellent interpersonal communication and community building skills. Skilled at time management, well organized, with ability to meet deadlines, and respond to staff and patient requests in a timely manner. Proficient with technology, with experience in documenting in Electronic Health Records. Ability to work within a healthcare setting and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations. Ability to read, understand and follow program guidelines and service materials. Willingness to work within the clinic schedule and be available for the clinic during hours of operation. Openness to accepting feedback and willingness to adjust where it is necessary for program adherence and staff and patient safety. Strict adherence to all Federal and State regulations as it applies to healthcare, health information, patient care, and documentation of patient care Education: Bachelors or equivalent Experience: Customer service in a medical setting: 1 year (Preferred) Medicaid applications (Preferred) At least two years' experience in the field of Behavioral Health (Preferred) Knowledge and understanding of community services (Preferred) Computer skills: 1 year (Required) PHYSICAL DEMANDS AND WORKING CONDITIONS Sitting for long periods of time working at a computer Ability to sustain concentration in a noisy and fast-paced environment Possible exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting Possible travel within western North Carolina Compensation will be commensurate with experience and education. The position is full-time (40 hours per week), salaried position, exempt from some provisions of the Fair Labor Standards Act (FLSA). The position will be eligible for benefits (e.g. medical, dental, life, short- and long-term disability, retirement) and report to the Behavioral Health Program Manager aka, Clinical Program Supervisor. Disclaimer: AMH is an equal opportunity employer. We value a diverse workforce and encourage applications from all qualified individuals without regard to race, color, age, sex, gender identity or expression, sexual orientation, religion, marital status, citizenship, disability or veteran status.

Job DescriptionDescription: The primary responsibility of the Behavioral Health Support Services Specialist is to assist the SAIOP Counselor with the coordination of services across all levels of patient care. The Substance Use Care Coordinator will support the needs of patients in addiction recovery through providing care coordination through the different levels of care, and assisting in organizing and hosting daily groups, as well as support the clinical lead in care delivery during groups. Individual applicants with experience working within the mental health and substance use treatment field are preferred. Requirements: Prepare for and receive referrals into the program through maintaining a direct connection to all referral partners, including Vaya, RHA, Supported Detox, and Inpatient treatment programs, such as, Cherokee Indian Hospital, The Balsam Center, ADATC, Swain Recovery Center etc. Work with LCAS to help deliver SAIOP services. This includes providing UDS to group members, facilitating group when needed and providing coverage for LCAS. Maintain the CADC/CADC-I license. Work with the Community Resource Advocate to coordinate services to assist patients in increasing stability factors in their lives through accessing community needs by referring patient to a CRA to establish needed resources. Support patients in accessing care resources including referrals to behavioral health programming, dental care, and referring to supportive programming like Detox, Recovery Services, and Crisis Services when appropriate. Support patients by reminding them of scheduled group therapy and other appointments, tracking SAIOP hours and support referral to step down services. Maintain timely, accurate, and patient specific documentation within the patient's medical record for each unique encounter with a patient. Works in collaboration with AMH teammates to provide excellent wrap around services to enhance patient care. Adhere to AMH 's policies and procedures; and supports an environment based in mutual respect, using ethical communication with staff and patients. Adhere to AMH Employee Code of Ethics and maintain professional boundaries with staff and patients and will consult with site supervisors with any questions or concerns. Will attend all mandatory AMH meetings, and Behavioral Health Team meetings. KNOWLEDGE & SKILLS Experience and knowledge of community resources, and public benefits. Have CADC/CADC License Excellent interpersonal communication and community building skills. Skilled at time management, well organized, with ability to meet deadlines, and respond to staff and patient requests in a timely manner. Proficient with technology, with experience in documenting in Electronic Health Records. Ability to work within a healthcare setting and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations. Ability to read, understand and follow program guidelines and service materials. Willingness to work within the clinic schedule and be available for the clinic during hours of operation. Openness to accepting feedback and willingness to adjust where it is necessary for program adherence and staff and patient safety. Strict adherence to all Federal and State regulations as it applies to healthcare, health information, patient care, and documentation of patient care Education: Bachelors or equivalent Experience: Customer service in a medical setting: 1 year (Preferred) Medicaid applications (Preferred) At least two years' experience in the field of Behavioral Health (Preferred) Knowledge and understanding of community services (Preferred) Computer skills: 1 year (Required) PHYSICAL DEMANDS AND WORKING CONDITIONS Sitting for long periods of time working at a computer Ability to sustain concentration in a noisy and fast-paced environment Possible exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting Possible travel within western North Carolina Compensation will be commensurate with experience and education. The position is full-time (40 hours per week), salaried position, exempt from some provisions of the Fair Labor Standards Act (FLSA). The position will be eligible for benefits (e.g. medical, dental, life, short- and long-term disability, retirement) and report to the Behavioral Health Program Manager aka, Clinical Program Supervisor. Disclaimer: AMH is an equal opportunity employer. We value a diverse workforce and encourage applications from all qualified individuals without regard to race, color, age, sex, gender identity or expression, sexual orientation, religion, marital status, citizenship, disability or veteran status.

LOCATION: Remote - must live in or near Vaya's Eastern North Carolina counties: Rockingham, Rowan, Alamance, Caswell, Vance, Franklin, Chatham, Person, Granville, or Stokes. Incumbent must reside in North Carolina or within 40 miles of the NC border. This position requires travel in the community and visits to our members . GENERAL STATEMENT OF JOB The primary purpose of this position is to serve individuals with serious mental illness (SMI) who are being released from a DAC (Department of Adult Corrections) facility and will be prioritized for re-entry coordination by both DAC and the applicable LME/MCO. This position will ensure communication between all parties, including DAC and related divisions (health services, re-entry, community supervision) and community behavioral and physical health providers. The Justice Reentry Peer Support Specialist will coordinate and work parallel with the Justice Reentry Coordinator to ensure referrals are made to all necessary services including medication management, housing support, other social determinants of health needs, behavioral and physical healthcare, and benefits coordination. The Peer Support Specialist will assist with any follow up needs and coordination of services with individuals participating in the DAC Community Reentry Program. Referrals will be made by DAC Social Workers directly to the Justice Reentry Coordinator and Peer Support staff approximately 90 days prior to release from incarceration. This position will allow Local Management Entities/Managed Care Organizations (LME/MCOs) to interact with individuals with severe mental illness (SMI) who are within 90-days of releasing from a DAC (Division of Adult Corrections) Facility earlier on in the discharge planning process in an effort to better support positive outcomes upon their release from prison. This position will be responsible for providing case management and assistance to individuals referred in the process. The Justice Reentry Peer Support Specialist will follow an individual indefinitely or until they qualify for tailored care management or other service providing a TCM equivalent, such as Assertive Community Treatment. The initial time period for this service will be ninety (90) days with the option to continue until needs are met as noted above. This position will promote an efficient, clinically sound, and person-centered approach to supporting individuals through this process. Contact with community stakeholders is significant and the Peer Support Specialist is responsible for ensuring a high level of quality in customer service, including strong collaborative relationships with providers and key stakeholders (e.g. DAC, Hospitals, DSS, ACHs, behavioral health and physical health providers, internal departments, and natural supports). This is a mobile position with work done in a variety of locations. The PSS staff spends a considerable amount of time in the field and completes required documentation/paperwork at an office location or in the employee's home (as applicable). ESSENTIAL JOB FUNCTIONS Managed Care Treatment Planning and Care Coordination: Possess knowledge of the needs of individuals with a mental illness, and substance use/addiction disorders and effectively work with all individuals with respect on a level that they can understand and relate to Ensures all State mandated tasks related to Dispositions and discharge are completed within benchmark timeframes Ensures timely and thorough documentation of all efforts, both individual-specific and programmatically, as requested by Supervisor Coordinates with key providers and others in a collaborative approach to address needs of the individual and ensure appropriate treatment planning and evaluation Promotes person centered practices, including use of person-centered language and person-centered tools in planning Identifies gaps in services and intervenes to ensure that the individual receives appropriate care and discharge planning. Focuses on achieving positive outcomes for individuals, regardless of disposition status, including reduction in high risk events and inappropriate service utilization Ensures that services for the individual are coordinated across the Vaya Health system and with other systems, including primary care. Refers to other specialists for timely assessment as clinically indicated Provides support and direction for the individual and his/her treatment team to ensure quality service and community integration Educates others about various housing options/resources and how to access them Collaboration: Partners with individuals/families, providers and community stakeholders, as applicable, to create solutions to issues/concerns, barriers to progress, etc. Works in partnership with other Vaya Health departments to address identified needs and opportunities to improve member outcomes Work is performed with considerable independence, with most work performed in the community and away from the office. Employee is familiar with values and goals of Care Coordination, Vaya Health and minimal daily instruction is required. Formal supervision is scheduled monthly on an ongoing basis and informal supervision occurs as needed. This is a mobile based position which primarily occurs during normal business hours. Employee is required to have and maintain high speed internet access (with a minimum download speed of 10Mb/s) in home residence as a condition of employment. The expense for installation and monthly maintenance of this internet access will be the responsibility of the employee. Driving is an essential function of the position. Travel within the community is required and after-hours meeting attendance should be expected upon occasion. Vaya Health reserves the right to call upon this employee during non-business hours as needed to meet the demands of the position. KNOWLEDGE, SKILLS, & ABILITIES Ability to multitask and prioritize to manage multiple projects on tight timelines Ability to take ownership of projects from planning through execution Strong attention to detail and superior organizational skills Ability to understand the strategic direction and goals of the department and support appropriate processes to facilitate achievement of business objectives Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change Well-developed capabilities in problem solving and crafting efficient processes A result and success-oriented mentality, conveying a sense of urgency and driving issues to closure An ability to initiate and build relationships with people in an open, friendly, and accepting manner An innate drive to innovate and optimize the use of available resources An ability to be a responsible self-starter Proficiency with Microsoft Office proficiency, to include Excel, data analysis, and secondary research Knowledge of and experience with managing an operations system High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance Exceptional interpersonal skills and highly effective communication ability in both written and oral form Problem solving, negotiation and conflict resolution skills are essential to balance the needs of both internal and external customers Skilled at shifting between macro and micro level planning, maintaining both the big picture and seeing that the details are covered Considerable knowledge of the MH/SU/DD service array provided through the network of providers with additional knowledge in Medicaid B and C waivers, and NC DMA Clinical Coverage policies is essential Must be detail oriented, able to organize multiple tasks and priorities, and to effectively manage projects from start to finish Ability to change the focus of activities, when needed, to meet changing priorities Proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.) is required. Excellent written and verbal communication skills. Schedule Integrity combined with commitment to adhere to established deadlines. EDUCATION & EXPERIENCE REQUIREMENTS High school diploma or GED required and at least two years of progressive experience providing similar services to the populations served (MH/SU/IDD). Licensure/Certification Required: Must have a North Carolina Certified Peer Support Specialist (NCPSS) Certification Preferred Work Experience: Experience with DAC populations is preferred. MENTAL/PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENT: The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border. SALARY: Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.

LOCATION: Remote - must live in or near Vance, Franklin, Granville, or Person County, NC. The person in this role must live in North Carolina or within 40 miles of the North Carolina border. that requires community travel . GENERAL STATEMENT OF JOB Under the supervision of the Peer Support Specialist Manager, the Peer Support Specialist function is in-reach, engagement, education and support effort designed to accurately and fully inform adults who have serious mental illness (SMI) or a serious and persistent mental illness (SPMI) about community based mental health services and supported housing options including but not limited to the availability of tenancy support services and rental assistance. Peer Support Specialist in-reach is ongoing with the goal of educating members/recipients about all community-based options, including the option to transition to supported housing, its benefits, the array of services and supports available to those in supported housing to include rental subsidy and other assistance members/recipients may need. In-reach also includes informing members/recipients about Medicaid, Special Assistance, services under the North Carolina State Plan for Medical Assistance or the State funded service array for which the members/recipients are eligible. Peer Support Specialist in-reach also includes offering the members/recipients opportunities to meet with other members/recipients with disabilities who are living, working, and receiving services in inclusive settings. Note: This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Use Patient Records law, 42 CFR Part 2, and various state laws. As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his/her capacity as an employee of Vaya Health. The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health. ESSENTIAL JOB FUNCTIONS Benchmarks: Peer Support Specialist In-Reach Must make minimum in-reach visits per day to meet weekly visit requirements. Must meet minimum requirements per In Reach, Transition, Diversion policy for potential transition participants per month. Must make minimum requirements for completion of the Informed Decision-Making Tool per month Ensure adherence to boundaries within In Reach, Transition, Diversion policy and do not provide services or supports outside of the scope of work. Monitoring Must maintain caseload (In-Reach List) by ensuring every person has a Peer Support Specialist visit prior to reaching 90 days. Frequency of ivisits can vary within 90 days based on readiness for transition. Will communicate with manager any upcoming events (if known) that may impact minimum requirements and will propose an alternative plan to ensure that requirements are met. Peer Support Specialist In-Reach activities: The LME-MCO shall provide In-Reach services to applicable members/recipients no less than quarterly. Peer Support Specialist may need to occur more frequently based on the housing situation of the member/recipient. It is required that Peer Support Specialist activities be delivered by LME-MCO staff that are knowledgeable about community services and supports, including supported housing. The LME-MCO Peer Support staff is expected to coordinate a face-to-face meeting with members/recipients and guardians as applicable to determine a member/recipient's interest in integrated supported housing with tenancy rights and behavioral health services. Peer Support Specialist staff should make every effort to schedule visits during a time that is convenient for both the member/recipient and facility. Activities include but are not limited to: Assessing member/recipient's interest in supported housing Explaining fully the benefits and financial aspects of clinically appropriate community based inclusive settings, including supported housing Facilitating and accompanying member/recipient on site visits to permanent housing with tenancy rights Exploring and addressing the concerns of any member/recipient who declines the opportunity to move into supported housing or who are ambivalent about moving into supported housing, despite being qualified for such housing Reviewing housing preferences Provide linkage to ongoing in-reach as a step-in education/exposure to the housing options and supports available Educating member/recipient about services covered under the North Carolina State Plan for Medical Assistance, Medicaid 1915(b)(c) waiver, or the State funded service array Documentation and Reporting: All Peer Support Specialist activities should be documented and outcomes of in-reach efforts tracked to include refusals to meet with LME-MCO as well as lack of response to LME-MCO written communication about in-reach by the member/recipient or guardian. All documentation related to Peer Support Specialist in-reach should be made available to the State upon request. Peer Support Specialist staff will participate in all necessary activities at the NC state level. The activities will include training, information sessions, and committees related to Transitions to Community Living Initiative. Coordination planning: Peer Support Specialist staff will work in close coordination with other Vaya staff, including but not limited to Transition Coordinators, care management, and other Vaya departments to ensure smooth transitions occur and challenges and barriers to transition are addressed timely. Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES General knowledge of the methods and principles of recovery and person-centered thinking is needed. Having good customer service skills are essential. The ability to establish appropriate and respectful relationships/partnerships with persons with a wide range of disabilities and their families. Includes the ability to interact professionally and effectively with persons who are upset and who disagree. Building trust, establishing rapport and using good communication skills are key for this position. Knowledge of the laws, regulations, and policies which govern human services is helpful. Knowledge about Medicaid and Special Assistance benefits, available clinical services, community supports, and supported housing is necessary. Is able to express ideas clearly and concisely orally and in writing. The ability to work effectively as a team member and under the direction of the Peer Support Specialist Manager. Additional training is required, which can be obtained after hire, in the following skills set: Assertive Engagement, Motivational Interviewing, Active Listening Skills, RENEW Transition Model, and other relevant methods of engagement. EDUCATION & EXPERIENCE REQUIREMENTS High school diploma or GED is required for this position and 1-2 years of experience working with the MH/SU population. Licensure/Certification Required: NC Certified Peer Support Specialist MENTAL/PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENT: The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border. SALARY: Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.

LOCATION: Asheville, NC - this is an office-based position at our Ridgefield office in Asheville, NC. Prefer the person in this role to live in North Carolina or within 40 miles of the NC border. Vaya Health's office operates Monday - Friday from 8:30am-5:00pm EST. GENERAL STATEMENT OF JOB The Support Specialist I - Onsite position is responsible for technical and administrative support and training related to network and computer systems. The position supports both internal and external users with Vaya Health hardware and software. Working from the Ridgefield location, the specialist will also travel to remote sites as needed to provide hands-on support. Responsibilities are performed in accordance with policies, procedures, and under direction of the supervisor, ensuring all Vaya employees have the tools needed for their work and that Vaya's technology assets remain secure and operational. ESSENTIAL JOB FUNCTIONS User Support: Provide onsite and remote technology support to staff, contractors, and visitors using Vaya-issued equipment (laptops, MiFis, printers, scanners). Support software and applications including Microsoft 365 suite, Microsoft Teams, Adobe, and other approved tools. Execute tasks and technical projects assigned by Service Desk Manager, or ISD Leadership Provide support for all information security related issues and policies such as incident research, incident escalation and informational support Respond to support requests within the appropriate Service Level Agreement, perform detailed assessment of support requests prior to escalation. This shall include user information, computer/device information, description of issue, indication of ability to replicate issue and a list of troubleshooting steps taken prior to escalation Coordinate user access to systems (e.g., password resets, account unlocks).Participate in a rotating on-call schedule for after-hours support. Travel to Vaya remote locations for deployment, support, or troubleshooting needs. Service Desk: Utilize current help desk application to enter, track, update and maintain all user support requests (tickets). Follow established SOP's when communicating with staff, vendors, contractors and stakeholders and when escalating or closing tickets Answer phone calls from internal and external users as presented in the round-robin call queue Maintain physical inventory of technology assets and assist with deployment and returns. Comply with departmental SOPs, policies, and contribute to their ongoing improvement. Communicate regularly with ISD peers and leadership to ensure timely updates and escalations. Provide accurate information to support leadership requests or inquiries Stay up to date on technologies and systems in use at Vaya. Prioritize and manage workload effectively across multiple tasks. Other Duties as Assigned. KNOWLEDGE, SKILLS, & ABILITIES Strong troubleshooting and communication skills (verbal and written) Ability to clearly explain complex procedures to non-technical users. Ability to follow Standard Operating Procedures (SOPs) Basic understanding of Microsoft Windows and Office. Familiarity with hardware ports, peripherals, and computer setup Manage multiple priorities including but not limited to Service Desk tickets and Service Desk phone calls Capacity to perform cursory research into problems for documentation within Service Desk tickets Ability to collaborate within a team environment Willingness to travel to remote Vaya sites as needed QUALIFICATIONS & EDUCATION REQUIREMENTS A High School Diploma/GED and two years' experience in the use and support of information technology resources and/or customer service support or equivalent. OR An Associate's Degree in Computer Science, Information Technology, Management Information Systems, or equivalent field of study and at least one year of experience in the use and support of information technology resources and/or customer service support or equivalent. OR A Bachelor's Degree in Computer Science, Information Technology, Management Information Systems, or equivalent field of study preferably with at least 6 months of experience (Note: experience can include internship experience, etc.) OR A Bachelor's Degree in another field of study and at least one year of experience in the use and support of information technology resources and/or customer service support or equivalent. A degree alone does not prepare an applicant for this position. Some experience using/supporting information technology resources and/or customer service support would be important. PHYSICAL REQUIREMENTS: Frequent computer use, document handling, and communication. Physical requirements include walking, crouching, reaching, and occasional lifting (up to 10 lbs.). Must be able to concentrate, multitask, and travel. RESIDENCY REQUIREMENT: Prefer the person in this role live in North Carolina or within 40 miles of the NC border. SALARY: Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled. APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.