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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Springfield, MA | $38,521 | $18.52 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Senior Representative | $120,532 | $58 | - |
| 2 | Customer Service Expert | $113,001 | $54 | - |
| 3 | Service Advisor | $111,304 | $54 | - |
| 4 | Service Operator | $109,270 | $53 | - |
| 5 | Customer Service Senior Associate | $104,612 | $50 | - |
| 6 | Customer Account Executive | $103,643 | $50 | - |
| 7 | Field Representative | $88,778 | $43 | - |
| 8 | Customer Care Executive | $88,455 | $43 | - |
| 9 | Telephone Service Adviser | $87,841 | $42 | - |
| 10 | Sales Agent | $87,753 | $42 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Salem, MA | $36,723 | $18 | - |
| 2 | Roswell Park | $36,244 | $17 | - |
| 3 | Tufts Medical Center | $36,045 | $17 | - |
| 4 | Spaulding Rehabilitation Hospital | $35,945 | $17 | - |
| 5 | Brigham and Women's Hospital | $35,863 | $17 | 22 |
| 6 | Boston Medical Center | $35,572 | $17 | 18 |
| 7 | Atrius Health | $35,520 | $17 | - |
| 8 | Massachusetts General Hospital | $35,446 | $17 | 1 |
| 9 | Medstar Health | $35,275 | $17 | - |
| 10 | Aetna | $35,065 | $17 | - |
| 11 | Beth Israel Deaconess Medical Center | $34,987 | $17 | - |
| 12 | Noble Hospital | $33,652 | $16 | - |
| 13 | Parkview Community Hospital Medical Center, Inc. | $33,390 | $16 | - |
| 14 | Robert Wood Johnson Foundation | $33,135 | $16 | - |
| 15 | Northeast Medical Group | $33,085 | $16 | - |
| 16 | Franciscan Health | $32,834 | $16 | 5 |
| 17 | Southern Illinois Healthcare | $32,508 | $16 | 2 |
| 18 | LRGH | $32,430 | $16 | - |
| 19 | Signature Healthcare | $29,850 | $14 | 1 |
| 20 | American Nurses Association | $28,484 | $14 | 1 |