Leasing Agent jobs at BCP

Essential Responsibilities: * Assist Property Managers and Sales with Short-Term Rental (STR) applications, ensuring timely submissions and compliance. * Track expenses and report on property performance. * Review invoices and vendor payments, ensuring accuracy and proper documentation in management software * Ensure the highest standard of care for managed properties by coordinating with housekeeping, maintenance, and front office teams * Provide clear, professional, and proactive communication with homeowners in the absence of Property Managers * Collaborate effectively with My Vacation Haven team members to support seamless operations * Oversee administrative and operational duties related to property management * Liaise with vendors and service providers as necessary * Conduct daily inspections to ensure properties meet My Vacation Haven's cleanliness standards * Work closely with vendors to resolve any cleaning or maintenance issues before guest arrival. * Manage inventory and track supply usage, performing bi-annual inventory checks. * Supervise and train property inspectors, ensuring adherence to company standards. * Collaborate with vendors, property owners, and management to maintain quality standards. * Assist Property Managers in achieving operational goals. * Work closely with the operations team to enhance owner and guest satisfaction * Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA). * Other duties as assigned. Minimum Required Skills & Competencies: * Strong customer service skills with a commitment to delivering an exceptional experience. * Ability to multitask and prioritize effectively in a fast-paced environment managing multiple properties. * Detail-oriented with excellent problem-solving skills. * Strong organizational and time management abilities. * Prompt and professional response to emails, phone calls, and text messages. * Exceptional verbal and written communication skills. * Self-motivated with the ability to work independently. * Experience in vacation rental property management preferred. * Familiarity with Escapia software is a plus. * Proficiency in Microsoft Office applications, including Excel, Word, and Outlook. * Valid driver's license with a clean driving record. * Flexible availability, including weekends, evenings, and holidays. Desired Skills & Competencies: * Experience in vacation rental or property management preferred * Proficiency in Microsoft Office Suite and property management software (e.g., Breezeway preferred). Physical Requirements: * Express or exchange ideas by means of the spoken word via email and verbally. * Ability to lift 40 pounds and exert up to 40 pounds of force. Use your arms and legs. Frequent standing, walking, sitting, carrying, bending, reaching and twisting. * Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation. * Subject to internal and external environmental conditions. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

As a Bilingual (English & Spanish) ITM Agent you will perform duties in a call center environment by providing professional customer support assistance to members and potential members via interactive teller services. Support a Sales and Service environment in conjunction with the Credit Unions values and goals. Provide value by offering solutions and referrals. Perform a variety of interactive teller services that contributes to an efficient operation and growth of TBFCU business goals. An ITM Agent provides quality customer service and support to members and ensure confidentiality and privacy of member data to compliance standards. Compliance (procedures, policies, regulations, loss prevention). ITM Agent Job Responsibilities: Process a variety of interactive teller transactions that include, but are not limited to payments, withdrawals, deposits, transfers, account inquiries and account maintenance Refers products and services to members in a helpful, professional manner in an effort to deepen member relationships and achieve their financial goals Applies thorough knowledge of computer operations/ITM operations when processing transactions (on and offline) with speed, accuracy and attention to detail Ensure member and customer satisfaction by trying to meet or exceed expectations Deliver an exceptional customer service experience and develop quality member relationships Exercise some independent judgement ITM Agent Experience: Six months to two years of similar or related experience in customer service, including time spent in preparatory positions Bilingual (English/Spanish) required ITM Agent Education: High School education or GED required ITM Agent Schedules Available: Monday through Friday (9am - 6pm) and Saturdays as needed (9am - 1pm) Great Benefits Package!!

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people-and when our team thrives, our residents do too. Company Benefits & Perks We believe in rewarding our team with benefits that support both personal and professional well-being: Generous Paid Time Off (PTO) 401(k) with Company Matching Comprehensive Health, Dental, and Vision Insurance Health Savings Account (HSA) & Flexible Spending Account (FSA) Life Insurance & Parental Leave Employee Assistance Program (EAP) Relocation Assistance Professional Development & Advancement Opportunities Supportive, Fun, and Flexible Work Environment Access to an Unmatched Company Culture that values individuality and innovation Responsibilities The Job At-A-Glance: CLS Living is seeking an energetic and motivated Leasing Manager to join our team! In this key role, you'll be the face of our community, delivering exceptional customer service and helping to create a positive and welcoming atmosphere for both current and prospective residents. You'll be instrumental in driving leasing performance, supporting team development, and contributing to the overall success of the property. Key Responsibilities:Leadership & Staff Development Support the Property Manager in cultivating a motivated, high-performing team. Lead by example through professional communication, integrity, and a results-driven mindset. Promote a friendly, service-oriented office environment that prioritizes resident satisfaction. Leasing & Marketing Drive leasing efforts to achieve and maintain target occupancy (goal: 99%). Implement and monitor leasing goals, renewal programs, and resident retention strategies. Actively conduct outreach marketing on campus and with local businesses. Support the development and execution of an annual marketing plan. Maintain in-depth knowledge of the property and local competitors through regular market research. Ensure all digital and print marketing materials are current, professional, and aligned with brand standards. Coordinate and promote resident events and community-building functions. Represent the property at university functions and in student programming partnerships. Customer Experience Deliver first-class service to residents, prospects, and parents. Resolve resident concerns professionally and promptly. Build and maintain positive relationships with residents, staff, university contacts, and the broader community. Foster a sense of community and harmony throughout the property. Property & Office Administration Maintain accurate and up-to-date records in property management software. Process leases and administrative paperwork efficiently and accurately. Support property upkeep and curb appeal by identifying areas for improvement and contributing where needed. Financial Performance Assist in achieving NOI targets through effective leasing and cost management. Support rent collection efforts to meet or exceed a 98% collection rate. Proactively identify ways to improve revenue and reduce expenses in alignment with budget goals. The activities listed above may not be all inclusive. Qualifications Qualifications & Skills: Education & Experience: Bachelor's degree preferred, or 2-5 years of experience in student or multifamily housing; or an equivalent combination of education and experience. Systems Proficiency: Strong working knowledge of Microsoft Outlook, Word, and Excel. Experience with property management software, preferably Entrata. Familiarity with both market-rate and LIHTC programs is a plus. Understanding and adherence to Fair Housing and EEO laws. What We're Looking For: We're seeking a motivated, people-centered leader with a strong sense of ownership and a passion for community. The ideal candidate will be: A natural leader who thrives on building high-performing teams and nurturing talent. A brand ambassador who lives and breathes the CLS Living culture and vision-setting the tone for your team and community. Growth-minded, with a personal drive to learn, improve, and grow within the company. Entrepreneurial in spirit-creative, proactive, and unafraid to challenge the status quo to improve the resident experience. Skilled in operations, with experience in hiring, staff development, budgeting, marketing strategy, and scheduling. We conduct criminal background and drug screening. CLS Living is very proud to be recognized as a certified Great Places to Work company. CLS Living is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Pay Range USD $20.00 - USD $22.00 /Hr.

Valiant Residential is seeking a Leasing Consultant who is responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction. Create a lasting influence on visitors, prospects, and residents through a customer service focus. We Are Valiant With over 37 years of experience, Valiant Residential is a next-generation property management leader, uniquely attuned to the needs of property owners and residents. We are driven by a Valiant Spirit-bold, innovative, and committed to excellence-fostering prosperous partnerships and long-term success. Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry. Why Work at Valiant? At Valiant Residential, we don't just offer jobs-we build careers. Consistently ranked as a "Top Place to Work," we are a leader in the property management industry, driven by bold, innovative professionals who make an impact. We believe in rewarding great work with competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching. Growth isn't just encouraged-it's expected. With career development opportunities, a collaborative culture, and a commitment to innovation, we empower our employees to thrive. What You'll Be Doing Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.) Prepare move-in packages and lease paperwork. Immediately record all telephone and in-person visits on appropriate reports. File your guest cards and maintain them according to established procedures. Inspect models and available “market ready” units; communicate related service needs to the Community Manager. Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements. Update the availability report and process applications for approval (e.g., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval. Assist in monitoring renewals. Distribute and follow up on renewal notices. Monitor advertising effectiveness. Gather information about market competition in the area and file. Professionally represent the company at all times. Accept rental payments and give them immediately to the Assistant Community Manager. Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time. Review with the Community Manager before obtaining signatures. Assist the management team with other various tasks as required. Consistently implement policies of the community. Requirements Experience in working with the public and/or sales. Must possess strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders. Bilingual in Spanish is a plus Fair Housing Certification, or willingness to obtain before interacting with prospective residents. Demonstrate an ability to support and contribute to the community team. Demonstrate strong oral and written communication skills. Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software. Must possess a positive attitude and the ability to smile under all circumstances. Participate in training to comply with new or existing laws. Ability to work a flexible schedule, including evenings and weekends. Two (2) years experience in previous relevant customer service. Neat, clean, and professional throughout the workday and/or whenever present in the community. Comply with expectations as demonstrated in the employee handbook. Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem If you have a Valiant Spirit-bold, driven, and ready to make an impact-we want you on our team. Third-Party Submissions & Staffing Agencies Valiant Residential does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters for any posted positions. Any unsolicited resumes received will be considered property of Valiant Residential, and no placement fees will be paid. All official recruiting communications from Valiant Residential will come from an @valiantresidential.com email address. If you receive outreach from a different email domain claiming to represent us, please verify the legitimacy of the communication before responding. Americans with Disabilities Act (ADA) Accommodation Statement Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions, participate in the hiring process, and enjoy the benefits and privileges of employment. If you require a reasonable accommodation to apply for a position or to perform your job, please contact ***************************. Requests will be reviewed on a case-by-case basis in accordance with applicable laws.

As a Bilingual (English & Spanish) ITM Agent you will perform duties in a call center environment by providing professional customer support assistance to members and potential members via interactive teller services. Support a Sales and Service environment in conjunction with the Credit Unions values and goals. Provide value by offering solutions and referrals. Perform a variety of interactive teller services that contributes to an efficient operation and growth of TBFCU business goals. An ITM Agent provides quality customer service and support to members and ensure confidentiality and privacy of member data to compliance standards. Compliance (procedures, policies, regulations, loss prevention). ITM Agent Job Responsibilities: Process a variety of interactive teller transactions that include, but are not limited to payments, withdrawals, deposits, transfers, account inquiries and account maintenance Refers products and services to members in a helpful, professional manner in an effort to deepen member relationships and achieve their financial goals Applies thorough knowledge of computer operations/ITM operations when processing transactions (on and offline) with speed, accuracy and attention to detail Ensure member and customer satisfaction by trying to meet or exceed expectations Deliver an exceptional customer service experience and develop quality member relationships Exercise some independent judgement ITM Agent Experience: Six months to two years of similar or related experience in customer service, including time spent in preparatory positions Bilingual (English/Spanish) required ITM Agent Education: High School education or GED required ITM Agent Schedules Available: Monday through Friday (9am - 6pm) and Saturdays as needed (9am - 1pm) Great Benefits Package!!

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek. The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency. Essential Functions/Responsibilities Sales and Marketing Warmly greet prospective residents and create a personal connection while determining needs and preferences Professionally present the community and apartments along with specific features and benefits Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.) Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition Share promotional ideas and events for marketing timeline Assist in Social Media advertising as directed by the Manager Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents Address and complete all other duties as assigned Customer Service Understand and support the customer experience vision for Mill Creek Residential Communicate service guarantees and customer service standards to prospective and current residents Take ownership to personally address and resolve customer concerns in a timely professional manner Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers Contribute ideas for improving resident satisfaction to the Community Manager Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager Address and complete all other duties as assigned Embody the Mill Creek mission, values and brand promise in all that he or she does Operational Standards Complete all new lease and renewal paperwork, including related addendums Attend any training classes/meetings as required or recommended by management Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily Post Craigslist ads daily to generate traffic Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED) preferred Commitment to, and passionate for, providing outstanding customer service Strong communication skills (written and verbal) Multi Family or related property management experience, retails sales or hospitality experience Skills/Specialized Knowledge Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication Ability to take ownership of resident issues and/or concerns and come to a resolution In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community Continuous research of area competitors such as pricing, amenities, features etc. Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices Capable of travelling between two or more communities, if necessary Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays Mill Creek is an Equal Opportunity Employer Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people-and when our team thrives, our residents do too. Company Benefits & Perks We believe in rewarding our team with benefits that support both personal and professional well-being: Generous Paid Time Off (PTO) 401(k) with Company Matching Comprehensive Health, Dental, and Vision Insurance Health Savings Account (HSA) & Flexible Spending Account (FSA) Life Insurance & Parental Leave Employee Assistance Program (EAP) Relocation Assistance Professional Development & Advancement Opportunities Supportive, Fun, and Flexible Work Environment Access to an Unmatched Company Culture that values individuality and innovation Responsibilities The Job At-A-Glance: We are excited to add a Leasing Professional to our CLS Living family. As a Leasing Professional, you will be an essential part of our team, delivering first-class customer service to prospects and residents. You will handle resident requests promptly and professionally while creating a welcoming and professional office environment that reflects our company's commitment to excellence. Key Responsibilities:Property Administration Assist with maintaining and improving property curb appeal and cleanliness. Support Managers in developing and executing annual marketing plans, ensuring all potential marketing avenues are utilized effectively. Conduct consistent daily follow-up with all prospects; identify obstacles and actively work to close leases. Maintain up-to-date, thorough product knowledge of the property and competitive market through research and networking. Collaborate with Managers to establish, implement, and monitor leasing goals and renewal programs to meet occupancy targets. Keep the office, common areas, grounds, and model units clean and professional at all times. Provide support by filling in for other team members and assist with after-hours emergencies as needed. Customer Experience & Sales Ensure all online presence-including website, listing sites, social media, and marketing materials-are current, professional, and engaging. Monitor digital platforms regularly and promptly report any issues or opportunities for improvement to management. Assist Managers in planning, advertising, and managing resident functions and community events. Coordinate on-campus advertising events and build partnerships with schools and student organizations. Actively network with local student housing professionals and competitors to stay informed of market trends and build collaborative relationships. Promote and maintain positive relations with residents, parents, staff, and the broader community while enforcing company policies and standards. Spend time on campus and in local businesses to foster cross-advertising and strengthen community ties. Ensure property management software is accurate and up to date. Perform lease processing, administration, and other related administrative tasks as required. May not be all inclusive. Qualifications Qualifications Two to Three years in a sales or customer service role. Excellent written and verbal communication skills. Strong organization and analytical skills. Intermediate to advanced skills in Microsoft Office Suite and Entrata software. Exceptional customer service skills. Ability to market and sell the community. Excellent time management and ability to prioritize work. We conduct criminal background and drug screening Who You Are We're looking for someone who thrives in a fast-paced, hands-on environment and who sees every challenge as an opportunity to improve the resident experience. The ideal candidate will: Be a passionate mentor and team builder, invested in the growth and development of others. Act as an ambassador of the CLS Living culture, bringing energy, pride, and leadership to the community. Have a personal drive to excel, grow within the company, and take ownership of their role. Possess an entrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance. Demonstrate a solutions-first mindset, handling challenges with professionalism and integrity. We conduct criminal background and drug screening. CLS Living is very proud to be recognized as a certified Great Places to Work company. CLS Living is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.Pay Range USD $16.00 - USD $17.00 /Hr.

Valiant Residential is seeking a Leasing Consultant who is responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction. Create a lasting influence on visitors, prospects, and residents through a customer service focus. We Are Valiant With over 37 years of experience, Valiant Residential is a next-generation property management leader, uniquely attuned to the needs of property owners and residents. We are driven by a Valiant Spirit-bold, innovative, and committed to excellence-fostering prosperous partnerships and long-term success. Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry. Why Work at Valiant? At Valiant Residential, we don't just offer jobs-we build careers. Consistently ranked as a "Top Place to Work," we are a leader in the property management industry, driven by bold, innovative professionals who make an impact. We believe in rewarding great work with competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching. Growth isn't just encouraged-it's expected. With career development opportunities, a collaborative culture, and a commitment to innovation, we empower our employees to thrive. What You'll Be Doing Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.) Prepare move-in packages and lease paperwork. Immediately record all telephone and in-person visits on appropriate reports. File your guest cards and maintain them according to established procedures. Inspect models and available “market ready” units; communicate related service needs to the Community Manager. Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements. Update the availability report and process applications for approval (e.g., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval. Assist in monitoring renewals. Distribute and follow up on renewal notices. Monitor advertising effectiveness. Gather information about market competition in the area and file. Professionally represent the company at all times. Accept rental payments and give them immediately to the Assistant Community Manager. Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time. Review with the Community Manager before obtaining signatures. Assist the management team with other various tasks as required. Consistently implement policies of the community. Requirements Experience in working with the public and/or sales. Must possess strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders. Bilingual in Spanish is a plus Fair Housing Certification, or willingness to obtain before interacting with prospective residents. Demonstrate an ability to support and contribute to the community team. Demonstrate strong oral and written communication skills. Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software. Must possess a positive attitude and the ability to smile under all circumstances. Participate in training to comply with new or existing laws. Ability to work a flexible schedule, including evenings and weekends. Two (2) years experience in previous relevant customer service. Neat, clean, and professional throughout the workday and/or whenever present in the community. Comply with expectations as demonstrated in the employee handbook. Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem If you have a Valiant Spirit-bold, driven, and ready to make an impact-we want you on our team. Third-Party Submissions & Staffing Agencies Valiant Residential does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters for any posted positions. Any unsolicited resumes received will be considered property of Valiant Residential, and no placement fees will be paid. All official recruiting communications from Valiant Residential will come from an @valiantresidential.com email address. If you receive outreach from a different email domain claiming to represent us, please verify the legitimacy of the communication before responding. Americans with Disabilities Act (ADA) Accommodation Statement Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions, participate in the hiring process, and enjoy the benefits and privileges of employment. If you require a reasonable accommodation to apply for a position or to perform your job, please contact ***************************. Requests will be reviewed on a case-by-case basis in accordance with applicable laws.

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek. The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency. Essential Functions/Responsibilities Sales and Marketing Warmly greet prospective residents and create a personal connection while determining needs and preferences Professionally present the community and apartments along with specific features and benefits Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.) Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition Share promotional ideas and events for marketing timeline Assist in Social Media advertising as directed by the Manager Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents Address and complete all other duties as assigned Customer Service Understand and support the customer experience vision for Mill Creek Residential Communicate service guarantees and customer service standards to prospective and current residents Take ownership to personally address and resolve customer concerns in a timely professional manner Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers Contribute ideas for improving resident satisfaction to the Community Manager Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager Address and complete all other duties as assigned Embody the Mill Creek mission, values and brand promise in all that he or she does Operational Standards Complete all new lease and renewal paperwork, including related addendums Attend any training classes/meetings as required or recommended by management Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily Post Craigslist ads daily to generate traffic Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED) preferred Commitment to, and passionate for, providing outstanding customer service Strong communication skills (written and verbal) Multi Family or related property management experience, retails sales or hospitality experience Skills/Specialized Knowledge Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication Ability to take ownership of resident issues and/or concerns and come to a resolution In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community Continuous research of area competitors such as pricing, amenities, features etc. Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices Capable of travelling between two or more communities, if necessary Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays Mill Creek is an Equal Opportunity Employer Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!