Beauty shop manager job description

Kiehl's Counter Manager - Travel Retail Americas Job Description

Kiehl's Since 1851 was founded as an old-world apothecary in New York's Lower East Side neighborhood. From our earliest days, our team has personalized every contact with a Kiehl's customer. Today, we serve the traveling public with the finest skin and hair care formulas. By combining tried-and-true methods with the latest innovations from around the world, we assure the high level of quality, efficacy and service our valued customers have come to expect from Kiehl's for more than 160 years. Creating a memorable, highly satisfactory Kiehl's customer experience in order to meet our goals is our highest priority.

The Counter Manager is responsible for assisting store management and the Kiehl's TRAM Home Office team in achieving store sales and service goals in conjunction with reaching individual sales targets, assisting in the operation of our stores and supervising and supporting our teams as outlined in the Mission of Kiehl.

Responsibilities
• Set and achieve store sales and service goals in conjunction with reaching individual personal and team member sales goals as established by management team and Kiehl's TRAM
• Serve as a point of contact between client (store/counter operator) and Kiehl's TRAM
• Enforce Kiehl's Mission, policies and procedures
• Provide on-going training, coaching and development for store team while maintaining company and educational values as directed
• Effectively execute visual directives, education selling tools and customer service standards
• Provide and model exemplary customer service as outlined in the Kiehl's Circle of Service
• Greet and serve customers in a timely, professional and engaging manner
• Provide honest and confident recommendations and feedback to customers regarding products
• Become a Kiehl's advocate and brand expert
• Communicate business opportunities that include line performance, stock levels and team motivation/recognition
• Perform and delegate daily maintenance and visual merchandising tasks including stock work, re-merchandising, display, merchandise transfers, light cleaning, etc., according directives and ensuring a neat and clean store/counter.
• Utilize resources, eliminate roadblocks, and drive process improvement
• Regular attendance and timeliness for all scheduled shifts

Qualifications
• 2+ years of specialty retail store supervisory experience, cosmetic experience preferred
• Proven ability to set and achieve sales goals
• Demonstrated ability to develop positive relationships with customers and coworkers
• Working knowledge of store operation procedures
• Demonstrated success in driving sales by leading and motivating a team
• Highly resourceful, flexible and ability to solve problems in a timely manner
• History of executing promotions and handling increased responsibilities
• Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
• Ability to learn new procedures and processes quickly
• Strong organizational and follow-through skills
• Excellent communication and interpersonal skills
• High level of ownership, accountability and initiative
• Willing to work flexible hours, including nights, weekends and holidays
• Basic computer skills
• High School Diploma or GED required
• Must be able to work on your feet all day
• Walk up and down a flight of stairs or ladder if necessary
• Lift up to 25lbs on a regular basis

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

#AF123QA

The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and grow a customer following, both digitally and in-store.
A day in the life...

+ Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media)

+ Build lasting relationships with customers

+ Give the best service to our customers on their terms

+ Provide honest and confident feedback to customers about style and fit

+ Seek fashion and product knowledge to build your expertise

+ Work with the team to keep the department customer ready, which means filling orders, stocking, re-merchandising, price markdowns, and light cleaning

+ Grow relationships by opening new Nordstrom Rewards program accounts

+ The hours and schedule for this position will vary by week depending on business needs

+ This role may require you to be flexible to occasionally performing work/duties in a department other than the one you were hired into

You own this if you have...

+ Excellent communication and people skills

+ A self-motivated, goal oriented focus

+ Strong interest to use networking and technology to achieve sales goals

+ The ability to excel in a team environment

+ The ability to prioritize multiple tasks in a fast-paced environment

+ Organization and follow through

+ The ability to work a flexible schedule based on business needs

We've got you covered...

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Colorado: $16.85 - $17.55

About:
Macy's is proudly America's Department Store. For more than 160 years, we have served generations at every stage of their lives. Macy's customers come to us for fashion, value and celebration.

Do you love helping others feel beautiful and confident? At Macy's Beauty, we'll show you how to make magic with top-notch (paid) training on our product lines as well as the latest technology, trends, and techniques in the exciting world of beauty. Join our Beauty team to express your artistic side by creating customized beauty regimens and gorgeous new looks with amazing beauty products from the hottest brands. You'll also get exclusive perks including all kinds of wonderful product samples and a product allowance to spend on your choice of full-size products (we call it “gratis” - you're going to LOVE it.) And the feeling you'll get from helping someone find their perfect shade? Now that's beautiful!

Job Overview:
Prestige Team Leader is responsible to drive sales and service the customer across the Beauty department. They are the prestige cosmetics authority who consistently role models a best in class service experience while helping customers and training associates. They provide outstanding customer service with expertise across multiple brands, they have a keen awareness of current trends and leads a team.

Essential Functions:
Connects the business priorities to the daily activities of all associates.

• Understand how brand training, events and product strategies drive sales.
• Communicates with vendors and store leadership to execute events based on the marketing calendar to achieve sales plan
• Understand product strategies by Quarter/Season and provide clear direction to drive sales.
• Review and analyze business performance - daily, weekly, monthly, seasonal, and annual sales results.
• Review productivity levels, provide coaching/feedback, and partner store leadership on team performance.

Be a product educator and beauty enthusiast.

• Has advanced authority and expertise in the total prestige cosmetic business.
• Introduce customers to beauty products and build a rapport to identify hidden needs.
• Self-motivated to stay current on brand related product knowledge and beauty trends.

Inspires teamwork to achieve sales goals and elevate the customer experience

• Build trust and foster teamwork across the entire Beauty department. Supports cross-brand selling environment. • Offer the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back.
• Clearly model behavior and articulates activities that support elevating the customer experience.
• Leverage My Client. Provide outstanding service - whether that be in person, virtually or on the phone.
• Drive client acquisition through awareness and engagement in our Loyalty program.

Models a curiosity to learn that drives both self and team development.

• Foster an environment of continuous learning through personal behaviors, product demonstrations and peer to peer learning. • Remain up to date with all training from designated brands.
• Attend relevant brand schools and virtual trainings as needed.

Promotes strong team engagement and encourages recognition.

• Recruit, train, coach, motivate, and develop associates on company policies, procedures, product knowledge, and team/individual productivity goals.
• Train Beauty team on all unassisted brands and department key items. Support onboarding internal and external new team members.

Supports operational excellence.

• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
• Present a clean well-maintained beauty department with associates following Macy's Corporate hygiene standards.
• Ensure that all policies and procedures are implemented.

Qualifications and Competencies:

• High School Diploma or equivalent required
• 1-2 years direct experience
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

Candidates in Colorado: Click here for Pay Range and here to learn about Benefits .

Candidates in Connecticut: Click here for Pay Range

Candidates in Nevada: Click here for Pay Range

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