Behavioral Health Network jobs in Springfield, MA

is first shift, weekdays! Essential Job Functions I. Direct Care: * Case management of assigned caseload * Coordination and collaboration with youths, families, residential treatment providers, clinicians and other providers regarding treatment plan development, strategies for intervention and implementation * Implement treatment plan and treatment strategies * Outreach to child/family/collateral/clinical/residential contacts that comprise the youth's team, i.e. school, court, home, residential programs and other community agencies, etc. * Encourage and assist youths with enhancing natural supports and developing community connections * Supervise youths in after school programs, extra curricular and other community based activities as needed * Assist youths in attending treatment and services at the Brien Center and other relevant agencies as stated in youth's treatment plan * Participate in treatment meetings for youths on assigned caseload * Advocate for youths and youth's voice and choice * Provide transportation to family visits, meetings, appointments, activities, etc. to facilitate implementation of treatment plan II. Administrative Duties: * Complete all paperwork in a timely manner * Participate in all relevant staff meetings, supervision and required trainings * Update supervisor on collateral contacts on a regular basis * Complete all tasks assigned which impact the organized functioning of the program Qualifications * High School or equivalency required; Bachelor's in human services-related field strongly preferred * 2 years experience working in case-management and/or with children/adolescents and families required * Knowledge of WRAP curriculum preferred * CPR, First Aid and MAP Certified, or obtain CPR, First Aid and MAP certification within first 3 months of employment

Positions are based out of North Adams and Pittsfield and may require travel between both locations. Weekdays, 1st shift! REGISTERED NURSES ENCOURAGED TO APPLY!!! General Description The Care Manager oversees the delivery of care coordination and management services provided by Care Coordinators and Community Health Workers on the BH CP team to which they are assigned. The Care Manager further delivers care coordination services for enrollees. This individual works under the direction of the Behavioral Health Community Partner (BH CP) Program Director. Care Managers may have expertise in Social Work or Nursing and will work together to meet the holistic, person-centered needs of enrollees. The Care Manager ensures staff compliance with BH CP contract requirements primarily to include BH CP Care Coordinators and Community Health Workers. The Care Manager ensures that enrollees are engaged in BH CP program activities through the Care Coordinators and Community Health Workers and through their own efforts to deliver fully integrated, coordinated care management services. Qualifications Clinician credentials may include: License in Social Work (LCSW), independent Social Work (LICSW), Mental Health Counseling (LMHC) or LMFT or LADC I preferred with requirement to obtain highest level of licensure within 6 months of eligibility date; OR Master's degree in social work, psychology, counseling or other clinical concentration required OR Registered Nurse Also: Diagnostic and treatment knowledge of behavioral health and medical conditions. Demonstrated ability to supervise staff in an outreach-based job with significant focus on productivity Demonstrated ability to offer leadership to, and work with, an interdisciplinary team Experience providing person-centered care coordination and care management to adults with mental illness and substance use disorders as well as chronic co-morbid medical conditions Experience with accessing local resources, navigating health, behavioral health, and substance abuse treatment systems, as well as a strong familiarity with community-based resources and services. Managerial experience overseeing clinical and non-clinical staff preferred Valid driver's license with a reliable, properly insured vehicle required.

Part-Time weekdays, with a half-day Saturday once a month. Otherwise, no weekends, nights or holidays! Position will be located at the 18 Degrees office in Pittsfield. Part-time considered!!!!! General Description Program Supervision under the direction of Family Resource Program Manager, and direct clinical services to Family Resource Centers (FRC) including Comprehensive Mental Health Assessments, including the Child Adolescent Needs and Strengths (CANS) assessment; short term treatment. Provide clinical supervision to Family Partner(s), supervision of FRC clinician (if applicable), and Care Planning to Youth and Families of the Family Resource Centers (FRC). Essential Job Functions * Complete diagnostic mental health/substance abuse assessment and provide treatment in individual, family and group. * Provide supervision to FRC under the director of the FRC Program Manager and under the direction of the FRC's contractors. * Clinical Supervision of the Family Partner(s). * If applicable, provide supervision to additional Clinicians at FRC. * Provide CANS assessment to each youth referred. * Provide referral services to appropriate services as indicated by the clinical Assessment and CANS * Deliver treatment and assessment on to families and youth at the FRC and in the families' home if indicated * Deliver treatment in sub-contractors facilities and the designated Family Resource Centers * Develop a Care Plan and Family Support Plan for all Children Requiring Assistance (CRA) referred Youth * Maintain client records, completing all necessary paperwork in a timely manner including required State documents and authorizations * Coordinate treatment components and communicate with all collateral agents and The Contractors for FRC. * Follow policies of the FRC and the Lead Agency administering the FRC RFR. * Provide treatment, if needed, within guidelines established by the Brien Center and the FRC * Follow all policies or the Brien Center and the FRCs * Provide consultation to community agencies on mental health/substance abuse issues upon request * Consult to sub-contractors on treatment planning * Provide Wraparound care planning for all youth and families * Participate in Milieu activities are indicated by the FRC. Other Responsibilities * Maintain client records, completing all necessary paperwork in a timely manner * Maintain required productivity level * Complete all documentation and reporting to the State as directed by the FRC * Participate in regularly scheduled supervision * Consultation and supervision to BA level staff, Family Partners, Family Support Workers and/or graduate or undergraduate students * Attend required meetings and agency trainings * Other duties as assigned by supervisor and the FRC Qualifications * Master's degree in social work, psychology, counseling, or other clinical concentration required. * Licensure required within 6 months of eligibility; LCSW, LICSW, LMHC, or LMFT and 3 years experience as a clinician preferred. * CANS certification is required within first 2 weeks of employment. * Prior experience working with children and families in a clinical setting. * Prior experience in providing individual and group mental health/substance abuse and family counseling. * Excellent knowledge of dynamics of mental health/substance abuse treatment, intervention, and education. * Basic diagnostic and treatment knowledge and skill. * Basic knowledge of community resources. * Ability to work on interdisciplinary team. * Valid Driver's License and use of personally insured vehicle for agency business. Skills * Excellent oral & presentation skills * Leadership talent and the ability to delegate effectively * Working knowledge of computers * Knowledge of community resources Other Requirements * Support and maintain the principles and policies of the agency and of the FRC * Flexibly respond to program scheduling needs, this may include some evening work to meet the needs of families and of the FRC * Communicate a sense of hopefulness and respect for consumer rights, including Family and Youth Voice and Choice * Represent the agency in a professional manner in all community contacts * Demonstrate a commitment to the Agency's mission, the mission of the FRC and community mental health principles

Weekdays, 1st Shift! Essential Job Functions: * Adheres to all applicable state and federal regulations; ensures compliance with the organization's policies and procedures, code of conduct, and all applicable regulatory requirements * Provides in home support to youth and families and implements elements of the treatment plan. * Assesses safety needs, participates in development of safety plans and monitors safety on an ongoing basis. * Assists FIT Clinician with monitoring of progress toward treatment plan goals and objectives. * Provides coaching and support in decision making to the youth/family. * Supports identification of community resources and natural supports. * Coordinates and communicates with all collaterals. * Supports youth attendance at school and other community based activities as clinically indicated. * Maintains contact with the family 3-5 times per week. * Offers and delivers services in the home, community, schools, day care, foster homes, and other community settings. * Completes all required documentation in accordance with agency policy and performance specifications. Qualifications, Experience and Education: * Minimum education and experience requirements: * Interns enrolled in a master's degree program in the human services field OR * Bachelor's degree in the human services field from an accredited university and one year experience providing family members with therapeutic support for behavioral health needs. * Strong knowledge of computers * Basic knowledge of community resources. * Excellent oral and presentation skills. * Ability to delegate effectively. * Ability to respond to program scheduling needs on a flexible basis. * Valid Driver's License and use of personally insured vehicle for agency business. * Ability to work mandatory on call rotation.

Per-Diem - all shifts and days available! General Description The Crisis Intervention Specialist (CIS) is responsible for providing crisis intervention and de-escalation, monitoring of the safety and security of the facility, and coordinating response to urgent and emergency situations. The CIS provides a therapeutic, calming, recovery-based, and pro-active presence in program. Qualifications * High School Diploma or GED required. BA degree preferred. * A minimum of 2 years of direct care or similar role in a behavioral health and/or medical setting required * Knowledge of trauma-informed care and de-escalation skills required * CPR and First Aid Certified, or obtain CPR and First Aid certification within first 3 months of employment * Valid driver's license with reliable transportation and appropriately insured vehicle required * Bilingual preferred

Position is Part-Time - Friday, 11 AM to 7 PM, Saturday and Sunday, 8 AM to 4 PM. General Description Responsible for oversight of shifts including: site operations, staffing, staff development, consultation, supervision, documentation requirements, site beautification. Participate in implementation of individual action plans for person's served. Work as a member of a team to provide opportunities for individuals while displaying hope and optimism. Essential Job Functions * Provide supervision to direct care staff at both sites. Manage call-outs and consult with Program Director, Nurse Manager, Program Coordinator and/or Acute Care Administrator on Call * Monitor and insure completion of all medication and communication forms for next day appointments. * Monitor and update all individual records as required. * Monitor and maintain compliance of clinical records, including all MSDP and DMH standards. * Maintain work environment, manage and report hazards to supervisor and/or Facilities Manager. * Report any facilities related issues to Facilities Manager. Follow up to insure facilities issues are corrected. * Ensure programming is active and within the scope of wellness and recovery principles. Qualifications, Experience and Education * Associates or Bachelor's degree in related field or four years of experience in related field * Knowledge of community resources * Knowledge of licensing requirements and skills to maintain those standards * Ability to supervise, evaluate and motivate staff * Ability to work a flexible schedule * Ability to multi-task and deal with a wide variety of people * Driver's License and use of personally insured vehicle * Ability to pass a CORI (Criminal Background) check and DMV (Department of Motor Vehicles) check * Ability to make independent decisions based on defined recovery goals. * Leadership skills required to supervise and delegate responsibilities to other employees, students and volunteers and oversee assignments. * Proficient computer skills in using web based e-mail and ability to data enter information into spreadsheets and word processing documents

Full-Time, Monday - Friday, 2 PM to 10 PM This position is responsible for the oversight and management of the Medication Observation Program at the Keenan House for Men. The Medication Specialist will provide medication support as well as observation management to the residents in the program. The Medication Specialist will train and support residential staff around medication observation practices and policies. Essential Job Functions: Adheres to all applicable state and federal regulations; ensures compliance with the organization's policies and procedures, code of conduct, and all applicable regulatory requirements. Maintain medication confidentiality and security Responsible for storing and retrieving medication from storage Document medications on medication administration records and medication sheets Orient new residents to the Program's medication policies and procedures. Observe medications being taken by residents Report medication misuse concerns to Clinical Supervisor Report medication errors to the compliance department and the Bureau of Addiction Services Directly connect residents to healthcare providers and prescribers. Work with providers and pharmacies to coordinate refills and to prevent individuals from running out of medications. Responsible for counting, inventorying and disposing of medication. Ensure an accurate return and release of medications to individuals at the time of discharge. Qualifications, Experience and Education: High school diploma required At least one year of residential addiction treatment experience required At least one year of medication observation experience preferred EMO (End Mass Overdose) Health Medication Specialist Training preferred Attend EMO (End Mass Overdose) Health Medication Specialist Training within 3 months of hire

Weekdays, 1st Shift - No Nights, Weekends or holidays! The Client Services Representative (CSR) delivers exceptional customer service and seamless access to Brien Center services by handling centralized scheduling, intake triage and routing, insurance eligibility/authorizations, registration, and point-of-service financial communications. The CSR receives and prioritizes intake requests (crisis/urgent/routine), coordinates referrals within Brien programs and to external partners when appropriate, actively manages clinician schedules to optimize capacity, and ensures timely reminders and waitlist outreach to reduce no-shows. The role adheres to standard operating procedures to ensure accuracy, efficiency, and regulatory compliance; proactively improves the client experience while minimizing financial risk; and demonstrates a strong commitment to The Brien Center's mission, vision, and values. Essential Job Functions Intake, Triage, and Referrals: * Receive and triage all referrals; differentiate crisis, urgent, and routine needs; route/refer to appropriate Brien programs (e.g., Outpatient, Child/Adolescent, Transitional Care, Continuing Care, Court-Ordered services) or external providers when indicated. * Enter and cross-check client identifiers in systems to identify duplicates, prior treatment, and therapist history, document findings and follow-up steps. * Ensure client paperwork is uploaded and categorized accurately in the client's chart. * Perform insurance verification and eligibility/benefit checks at pre-reg, prior authorizations, plan exceptions, and complex benefits. * Route. * Act as liaison with internal programs and external agencies to facilitate timely, appropriate referrals and smooth transitions of care. Scheduling, Eligibility & Authorizations: * Schedule outpatient intakes, evaluations, and follow-up appointments using best-practice scripts; collect/verify demographics, guarantor, and payer information; run eligibility and interpret responses to determine next steps. * Actively manage clinician, prescriber, provider, and nursing schedules to optimize access and fill rate; coordinate reschedules for missed/cancelled appointments. * Obtain/verify prior authorizations from payers (or prompt clients to secure authorizations when required) and document outcomes per payer guidelines. * Prepare charts/records for intake appointments and ensure pre-registration data are up-to-date and complete. Setup PT-1s for clients in need of transportation to attend appointments. Emergency/Urgent Workflows (As Assigned): * Complete rapid/"quick" registrations to expedite care while maintaining accuracy in accordance with organizational processes. * Collaborate with clinical teams to complete full registration post-triage/stabilization. Client Communication, Reminders & Waitlist Management: * Send reminders (calls/letters/SMS per policy) for upcoming intakes; issue remedy/no-show letters and arrange rescheduling as appropriate. * Maintain active waitlists; contact clients regularly to keep lists accurate and to offer earlier appointments when capacity opens. Documentation, Compliance & Special Populations: * Complete work-queues to resolve missing data, holds, or authorization issues; collaborate with clinical, Billing/RCM, and Client Access teams to troubleshoot barriers and improve throughput. * Participate in continuous improvement; meet/exceed productivity, quality, and client-satisfaction standards. Qualifications, Experience, and Education Education: * High School Diploma or equivalent Experience: * Minimum of one (1) year in a customer-service role; healthcare access/registration/scheduling preferred. * Familiarity with general office and clerical support procedures. Required Knowledge & Skills: * Outstanding oral and written communication; service-oriented professionalism in all interactions. * Effective collaborator and problem-solver; facilitates conflict resolution and teamwork. * Strong analytical/critical-thinking skills; prioritizes multiple tasks and implements solutions. * Self-motivated with initiative; meets deadlines and drives tasks to completion. * Proficiency with Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint); accurate, efficient typing. * Ability to operate multi-line telephony/IVR systems and navigate EHR/PM systems for scheduling, registration, and documentation. * Welcomes change and adapts to evolving workflows, systems, and operational needs. Abilities: * Interact effectively with a diverse population and work collaboratively across programs. * Manage competing priorities, maintain attention to detail/accuracy, and protect confidential information. * Build and maintain collaborative relationships across programs and with external partners. * Manage competing priorities while maintaining accuracy and excellent service.

Flexible schedule! Apply for more details! General Description Provide ongoing crisis stabilization services and support to families / caregivers in navigating the behavioral health crisis response system. Accompany YMCI clinicians during crisis evaluations and provide one-on-one support to parents/caregivers of the youth. Support brief interventions that address behavior and safety. The Family Partner will work collaboratively with YMCI clinicians, the family, community, school and other providers as part of a team. Essential Job Functions * Accompany YMCI clinicians during crisis evaluations in a variety of settings (including but not limited to, client homes, schools, other community based locations, and emergency departments) * Promote productive partnership between parents/caregivers and professionals * Provide information, support and advocacy to parents/caregivers * Help the family navigate through the support service system * Help the family understand all possible options and make informed decisions * Provide brief interventions for crisis management, behavior management and safety issues Direct Care: * Coordinate and collaborate with providers throughout the assessment process, intervention and disposition planning. * Assist the caregiver in meeting the needs of the youth by performing one or more of the following; educating, supporting, coaching, modeling and/or guiding the caregiver * Develop and maintain policies and procedures relating to all components of consumer peer support services * Deliver services in a variety of settings including but not limited to home, school and other community based locations. Administrative: * Complete all paperwork in a timely manner * Participate in all relevant staff meetings, supervision and required trainings * Update supervisor on collateral contacts on a regular basis * Complete all tasks assigned which impact the organized function of the program Other Responsibilities * Provide atmosphere conducive to enhancing mental health and recovery in keeping with human rights of youth and families * Report any incident regarding accidents, injuries and unusual events to program director * Flexibly respond to program scheduling needs of the parent/caregiver and youth * Provide transportation when necessary to facilitate treatment plan Qualifications * Experience as a caregiver of a youth with special needs, preferably a youth with mental health needs required (experience as a foster parent or adoptive parent is desirable) * Experience in navigating any of the child and family-serving systems and teaching family members who are involved with the child and family serving systems * A high school diploma or GED. Skills * Excellent oral and presentation skills * Proficient knowledge of computers * Knowledge of community resources Other Requirements * Able to respond to program scheduling needs on a flexible basis * Support and maintain the principles and policies of The Brien Center * Maintain ethical and professional standards * Represent the agency in a professional manner in all community and caregiver contacts * Demonstrate commitment to the agency's mission and community mental health principles * Valid US driver's license * Use of personally insured automobile * Driver's License check (RMV) * Criminal Offender Record Information check (CORI) * Meets all credentialing requirements Working Conditions * Works in office; temperature regulated * Outreach to home and other community locations Physical Conditions * Manual and visual dexterity; correctable * Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Full and Part-Time positons available!! This position will work as part of a dynamic team, providing In-Home Behavioral Health Services. Also completing diagnostic mental health assessment and providing treatment for youth and caregivers on an outreach basis throughout Berkshire County. Positions available full and part-time and Fee-For-Service will be considered. Job requirements: * Master's Degree in social work, psychology, counseling or other clinical concentration required. * LCSW, LICSW, LMHC required within 6 months of eligibility date * One year post Degree experience * Diagnostic and treatment knowledge and skills * Extensive knowledge of the dynamics of mental health/substance abuse treatment, intervention and education * Experience in providing individual and group health/substance abuse and family counseling * Knowledge of community resources * Training in family therapy * Ability to work on interdisciplinary team * Valid Driver's License with a reliable, properly insured vehicle required for business use IND2

2nd and 3rd Shift Differential!!! Will Train! Entry Level! No experience needed! Residential and outreach provides assistance in the population living with a chronic behavioral health disorder with daily living activities, passing medications in accordance with MAP, while providing outreach as needed. Available in our Acute Services, Addiction Services and Adult Community Services. Positions available full and part-time and on-call/per-diem. Job requirements: High School Diploma or GED required 2 or 4-year Degree in related field preferred Relevant experience preferred, will train MAP and CPR and First Aid Certified, or obtain MAP and CPR and First Aid certification within first 3 months of employment For Adult Day Health, Program Assistants are required to have 3 years of recent experience working with elder population or chronically disabled Valid Driver's License with a reliable, properly insured vehicle required for business use (not required for Program Assistant at Adult Day Health)

Schedule: Monday, Tuesday - 3 PM to 11 PM; Sunday, 8 AM to 11 PM (30 hours) Now offering a $5,000 Sign-On Bonus! General Description Provide clinical and administrative supervision and oversight to the clinicians, family partners, peer specialists, and bachelors level staff on the AMCI/YMCI Team. Responsible for all of the triage and supervisory decision making during their shift in conjunction with Emergency Services Administrator on Call. Provide supervision and coordination of mobile crisis services for youth and adults throughout Berkshire County in coordination with the full array of Emergency Services. Provide crisis intervention, consultation, and level of care evaluations to all individuals and providers seeking services. Qualifications PhD, MSW or Master's Degree in Psychology, Counseling, other equivalent graduate clinical degree. LCSW, LICSW, LMHC required within 6 months of eligibility date. 2-3 year's post license clinical experience preferred. Skills Excellent oral and presentation skills Leadership talent and ability to think quickly and determine and implement clinical decisions. Demonstrate clear leadership ability to other team members. Decisive decision making and clinical expertise in crisis theory and intervention Working knowledge of computers Knowledge of DSM 5 Knowledge of community resources Advanced knowledge of general AMCI/YMCI system and services Advanced knowledge of MCI/CBHI services Benefits Include Health/Wellness: Comprehensive selection of Medical, Dental, and Vision options with immediate enrollment for yourself and family! Health and Dependent Care Flexible Spending Plans! Health Savings Plans, offering triple tax advantage! Exceptional Time Off Program from day 1 and a 37.5 hour work week allowing for flexibility and work-life balance! 100% Employer Paid Life Insurance & Disability Coverage (with additional buy-up options)! 403(b) with 3% employer match to help you with your financial future! Professional Development: Tuition reimbursement, Training programs and other fee reimbursement options support your professional growth! Productivity Incentives for many Social Work & Counseling positions! IND2

Weekdays - no nights, no weekends or holidays! does travel, countywide. General Description The Care Coordinator under the direction of the Program Director, Assistant Program Director, Clinical Care Manager and/or Nurse Care Manager will provide outreach, engagement, assessment, and person centered treatment planning for individuals engaged and enrolled in the Brien Center's Behavioral Health community Partner (BHCP) Program. The Care Coordinator provides specialized care coordination and care management services to Enrollees. The Care Coordinator engages one on one with the Enrollee to integrate and coordinate care, support care transitions and support delivery of treatment for Enrollees with Serious Mental Illness, C-occurring disorders, and Substance Use Disorders in collaboration with the Interdisciplinary Team and BHCP staff. Qualifications Associates or Bachelors Degree or 4 years of experience in human service experience or other healthcare or behavioral healthcare-related field. Experience in community-based behavioral health support programs, and accessing local resources, navigating health, behavioral health and/or substance use treatment systems preferred. Ability to perceive people in the context of the Stages of Change Model of behavior change. Knowledge of Substance Use Disorder treatment paths including medication assisted treatment options, community resources, and knowledge of 12 Step recovery model. Willingness to perceive substance use treatment and recovery through the lens of chronic disease management and holistic care. Able to pass a Criminal Offender Record Information Check and RMV check Valid driver's license with reliable transportation and appropriately insured vehicle required IND1

All days and shifts available! General Description Provide mental health/substance abuse treatment at the Pittsfield Based Community Behavioral Health Center (CBHC). Essential Job Functions Complete diagnostic mental health/substance abuse assessment and provide treatment Maintain client records, completing all necessary paperwork 24 hours of a session. Plan and implement treatment collaboratively which includes completing all paperwork collaboratively with full live participation of the client Coordinate treatment components and communicate with all collateral agents Provide treatment within guidelines established by the Brien Center. Treatment is goal focused with a clearly defined end. Clients requiring long term care will be referred to a CBHC clinical extender, for example a Care Navigator. Treatment is either Urgent care with a clearly defined end or Routine Care with goals that are reviewed quarterly. Provide consultation to community agencies on mental health/substance abuse issues upon request CBHC is required to provide 24-48 hour access to care. Clinicians are required to participate in centralized scheduling. Interventions and treatment are evidence based approaches from the approved list of treatment modalities. Treatment provided is both routine and urgent care. Length of treatment in routine care is reviewed the Utilization Review Committee Treatment is provided by a team of providers; the clinician takes a leadership role in team planning and coordinates care with the CBHC Team Treatment is delivered either in person or via Telehealth based on clinical need and client choice Other Responsibilities Maintain client records, completing all necessary paperwork in a timely manner Participate in regularly scheduled supervision Attend required meetings and agency trainings Qualifications Master's degree in social work, psychology, counseling or other clinical concentration required LCSW, LICSW, LMHC required within 6 months of eligibility date Diagnostic and treatment knowledge and skill Extensive knowledge of the dynamics of mental health/substance abuse treatment, intervention and education Experience in providing individual and group mental health/substance abuse and family counseling Skills Ability to work on interdisciplinary team Excellent oral and presentation skills Leadership talent and the ability to delegate effectively Proficient knowledge of computers Other Requirements Able to pass a CORI and RMV check Support and maintain the principles and policies of the agency Flexibly respond to program scheduling needs Communicate a sense of hopefulness and respect for consumer rights Encourage independence Represent the agency in a professional manner in all community contacts Demonstrate a commitment to the agency's mission and community mental health principles Working Conditions Works in office; temperature regulated Facilitate groups in other community locations Schedule may include evening and weekend hours Physical Conditions Manual and visual dexterity; correctable Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions IND2

Part-Time weekdays, with a half-day Saturday once a month. Otherwise, no weekends, nights or holidays! Position will be located at the 18 Degrees office in Pittsfield. Part-time considered!!!!! General Description Program Supervision under the direction of Family Resource Program Manager, and direct clinical services to Family Resource Centers (FRC) including Comprehensive Mental Health Assessments, including the Child Adolescent Needs and Strengths (CANS) assessment; short term treatment. Provide clinical supervision to Family Partner(s), supervision of FRC clinician (if applicable), and Care Planning to Youth and Families of the Family Resource Centers (FRC). Essential Job Functions Complete diagnostic mental health/substance abuse assessment and provide treatment in individual, family and group. Provide supervision to FRC under the director of the FRC Program Manager and under the direction of the FRC's contractors. Clinical Supervision of the Family Partner(s). If applicable, provide supervision to additional Clinicians at FRC. Provide CANS assessment to each youth referred. Provide referral services to appropriate services as indicated by the clinical Assessment and CANS Deliver treatment and assessment on to families and youth at the FRC and in the families' home if indicated Deliver treatment in sub-contractors facilities and the designated Family Resource Centers Develop a Care Plan and Family Support Plan for all Children Requiring Assistance (CRA) referred Youth Maintain client records, completing all necessary paperwork in a timely manner including required State documents and authorizations Coordinate treatment components and communicate with all collateral agents and The Contractors for FRC. Follow policies of the FRC and the Lead Agency administering the FRC RFR. Provide treatment, if needed, within guidelines established by the Brien Center and the FRC Follow all policies or the Brien Center and the FRCs Provide consultation to community agencies on mental health/substance abuse issues upon request Consult to sub-contractors on treatment planning Provide Wraparound care planning for all youth and families Participate in Milieu activities are indicated by the FRC. Other Responsibilities Maintain client records, completing all necessary paperwork in a timely manner Maintain required productivity level Complete all documentation and reporting to the State as directed by the FRC Participate in regularly scheduled supervision Consultation and supervision to BA level staff, Family Partners, Family Support Workers and/or graduate or undergraduate students Attend required meetings and agency trainings Other duties as assigned by supervisor and the FRC Qualifications Master's degree in social work, psychology, counseling, or other clinical concentration required. Licensure required within 6 months of eligibility; LCSW, LICSW, LMHC, or LMFT and 3 years experience as a clinician preferred. CANS certification is required within first 2 weeks of employment. Prior experience working with children and families in a clinical setting. Prior experience in providing individual and group mental health/substance abuse and family counseling. Excellent knowledge of dynamics of mental health/substance abuse treatment, intervention, and education. Basic diagnostic and treatment knowledge and skill. Basic knowledge of community resources. Ability to work on interdisciplinary team. Valid Driver's License and use of personally insured vehicle for agency business. Skills Excellent oral & presentation skills Leadership talent and the ability to delegate effectively Working knowledge of computers Knowledge of community resources Other Requirements Support and maintain the principles and policies of the agency and of the FRC Flexibly respond to program scheduling needs, this may include some evening work to meet the needs of families and of the FRC Communicate a sense of hopefulness and respect for consumer rights, including Family and Youth Voice and Choice Represent the agency in a professional manner in all community contacts Demonstrate a commitment to the Agency's mission, the mission of the FRC and community mental health principles

Full-Time, Monday - Friday, 2 PM to 10 PM This position is responsible for the oversight and management of the Medication Observation Program at the Keenan House for Men. The Medication Specialist will provide medication support as well as observation management to the residents in the program. The Medication Specialist will train and support residential staff around medication observation practices and policies. Essential Job Functions: * Adheres to all applicable state and federal regulations; ensures compliance with the organization's policies and procedures, code of conduct, and all applicable regulatory requirements. * Maintain medication confidentiality and security * Responsible for storing and retrieving medication from storage * Document medications on medication administration records and medication sheets * Orient new residents to the Program's medication policies and procedures. Observe medications being taken by residents * Report medication misuse concerns to Clinical Supervisor * Report medication errors to the compliance department and the Bureau of Addiction Services * Directly connect residents to healthcare providers and prescribers. Work with providers and pharmacies to coordinate refills and to prevent individuals from running out of medications. * Responsible for counting, inventorying and disposing of medication. Ensure an accurate return and release of medications to individuals at the time of discharge. Qualifications, Experience and Education: * High school diploma required * At least one year of residential addiction treatment experience required * At least one year of medication observation experience preferred * EMO (End Mass Overdose) Health Medication Specialist Training preferred * Attend EMO (End Mass Overdose) Health Medication Specialist Training within 3 months of hire

Weekdays, 1st Shift - No Nights, Weekends or holidays! The Client Services Representative (CSR) delivers exceptional customer service and seamless access to Brien Center services by handling centralized scheduling, intake triage and routing, insurance eligibility/authorizations, registration, and point-of-service financial communications. The CSR receives and prioritizes intake requests (crisis/urgent/routine), coordinates referrals within Brien programs and to external partners when appropriate, actively manages clinician schedules to optimize capacity, and ensures timely reminders and waitlist outreach to reduce no-shows. The role adheres to standard operating procedures to ensure accuracy, efficiency, and regulatory compliance; proactively improves the client experience while minimizing financial risk; and demonstrates a strong commitment to The Brien Center's mission, vision, and values. Essential Job Functions Intake, Triage, and Referrals: Receive and triage all referrals; differentiate crisis, urgent, and routine needs; route/refer to appropriate Brien programs (e.g., Outpatient, Child/Adolescent, Transitional Care, Continuing Care, Court-Ordered services) or external providers when indicated. Enter and cross-check client identifiers in systems to identify duplicates, prior treatment, and therapist history, document findings and follow-up steps. Ensure client paperwork is uploaded and categorized accurately in the client's chart. Perform insurance verification and eligibility/benefit checks at pre-reg, prior authorizations, plan exceptions, and complex benefits. Route. Act as liaison with internal programs and external agencies to facilitate timely, appropriate referrals and smooth transitions of care. Scheduling, Eligibility & Authorizations: Schedule outpatient intakes, evaluations, and follow-up appointments using best-practice scripts; collect/verify demographics, guarantor, and payer information; run eligibility and interpret responses to determine next steps. Actively manage clinician, prescriber, provider, and nursing schedules to optimize access and fill rate; coordinate reschedules for missed/cancelled appointments. Obtain/verify prior authorizations from payers (or prompt clients to secure authorizations when required) and document outcomes per payer guidelines. Prepare charts/records for intake appointments and ensure pre-registration data are up-to-date and complete. Setup PT-1s for clients in need of transportation to attend appointments. Emergency/Urgent Workflows (As Assigned): Complete rapid/“quick” registrations to expedite care while maintaining accuracy in accordance with organizational processes. Collaborate with clinical teams to complete full registration post-triage/stabilization. Client Communication, Reminders & Waitlist Management: Send reminders (calls/letters/SMS per policy) for upcoming intakes; issue remedy/no-show letters and arrange rescheduling as appropriate. Maintain active waitlists; contact clients regularly to keep lists accurate and to offer earlier appointments when capacity opens. Documentation, Compliance & Special Populations: Complete work-queues to resolve missing data, holds, or authorization issues; collaborate with clinical, Billing/RCM, and Client Access teams to troubleshoot barriers and improve throughput. Participate in continuous improvement; meet/exceed productivity, quality, and client-satisfaction standards. Qualifications, Experience, and Education Education: High School Diploma or equivalent Experience: Minimum of one (1) year in a customer-service role; healthcare access/registration/scheduling preferred. Familiarity with general office and clerical support procedures. Required Knowledge & Skills: Outstanding oral and written communication; service-oriented professionalism in all interactions. Effective collaborator and problem-solver; facilitates conflict resolution and teamwork. Strong analytical/critical-thinking skills; prioritizes multiple tasks and implements solutions. Self-motivated with initiative; meets deadlines and drives tasks to completion. Proficiency with Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint); accurate, efficient typing. Ability to operate multi-line telephony/IVR systems and navigate EHR/PM systems for scheduling, registration, and documentation. Welcomes change and adapts to evolving workflows, systems, and operational needs. Abilities: Interact effectively with a diverse population and work collaboratively across programs. Manage competing priorities, maintain attention to detail/accuracy, and protect confidential information. Build and maintain collaborative relationships across programs and with external partners. Manage competing priorities while maintaining accuracy and excellent service.

Weekdays, 1st Shift! Provides consistent, structured one-to-one support to parents, caregivers, or guardians of youth with emotional and behavioral health needs as part of the FIT (Family-Based Intensive Treatment) team to improve the capacity of the parent, caregiver, or guardian to parent the youth to improve the youth's functioning, support the youth in the community, or assist the youth in returning to the community. Essential Job Functions: * Adheres to all applicable state and federal regulations; ensures compliance with the organization's policies and procedures, code of conduct, and all applicable regulatory requirements. * Engages parent, caregiver, or guardian in activities in the home and community to: * Address one or more goals on the youth's treatment plan * Assist parent, caregiver, or guardian with meeting needs of the youth and meet one or more of the following purposes: * Educating, supporting, coaching, modeling, and/or guiding * And may also include education; teaching the parent, caregiver, or guardian how to navigate child-serving systems and processes; fostering empowerment, including linkages to peer and parent support and self-help groups; teaching the parent, caregiver, guardian how to identify formal and community-based resources (e.g. after-school programs, food assistance, housing resources, etc.) * Delivers services designed to support a parent, caregiver, or guardian in improving capacity to ameliorate or resolve a youth's behavioral or emotional needs and/or support a parent, caregiver, or guardian in accordance with the youth's existing treatment or care plan. * Attends FIT meetings and assists the parent, caregiver, guardian in articulating the youth's strengths, needs, and goals. * Maintains contact with the family 3-5 times per week. * Offers and delivers services in the home, community, schools, day care, foster homes, and other community settings. * Completes all required documentation in accordance with agency policy and performance specifications. Qualifications, Experience and Education: Minimum education and experience requirements: * High school diploma or High School Equivalency Diploma (HISET) and a minimum of two years of experience with children/adolescents/transition-age youth OR * Associate's degree in a human services field from an accredited school and one year of experience working with children/adolescents/transition-age youth OR * Bachelor's degree in a human services field from an accredited school and one year of experience working with the target population. * Prior experience as a caregiver of a youth with special needs, preferably a youth with mental health needs. * Prior experience in navigating any of the child and family-serving systems and teaching family members who are involved with the child and family serving systems. * Valid Driver's License and use of personally insured vehicle for agency business.

Full and Part-Time positons available!! This position will work as part of a dynamic team, providing In-Home Behavioral Health Services. Also completing diagnostic mental health assessment and providing treatment for youth and caregivers on an outreach basis throughout Berkshire County. Positions available full and part-time and Fee-For-Service will be considered. Job requirements: Master's Degree in social work, psychology, counseling or other clinical concentration required. LCSW, LICSW, LMHC required within 6 months of eligibility date One year post Degree experience Diagnostic and treatment knowledge and skills Extensive knowledge of the dynamics of mental health/substance abuse treatment, intervention and education Experience in providing individual and group health/substance abuse and family counseling Knowledge of community resources Training in family therapy Ability to work on interdisciplinary team Valid Driver's License with a reliable, properly insured vehicle required for business use IND2