1,Responsible for your shifts productivity, service standard expectations and employee engagement.
2.Responsible for efficiently and accurately completing the arrival and departure of each guest.
3.Train new employees in all aspects of Bell Services, overseeing the way the staff carries out guest services, transportation of luggage, answering of phones, and providing information on the staffs level of performance and training.
4.Opens hotel front doors, cab and limo doors for all entering and exiting guests with a warm greeting.
5.Must be able to maneuver in and around Hallways, Elevators, Hotel, Casino, and Retail Areas providing guests with exceptional service. Extends an appropriate closing for all interactions, providing the guest with a feeling of exceptional service.
6.Maintain energy and enthusiasm, willingness to serve, and consistently demonstrate property and company service standards for the duration of shift.
7.Exhibits a sincere desire and compliance to all guest requests. Anticipates needs, proactively offers service/assistance, and offers personalized recommendations based on current events.
8.Proactively interact, respond to, and anticipate guest needs for service; inquiries regarding Hotel features, services, outlet hours, and room accounts through effective communication, guest assistance, direction, and information provided within company policies/guidelines in a courteous, professional manner. Project a positive and upbeat tone of voice, maintain eye contact, smile, and display positive body language.
9.Supervises handling of all tour group luggage; accounting for luggage counts and proper tagging and recording of luggage distribution.
10.Demonstrates a sense of urgency when assisting guests, maintaining a calm and composed manner.
11.Maintains inventory of all printed supplies and notifies Guest Services Manager when orders are required.
12.Address guest concerns and or complaints in a timely and professional manner
13.Regular predictable attendance is required.
14.Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state and federal regulations.
15.Communicate effectively with all levels of the Nugget team and guests.
16.Perform work in a safe manner and maintain a safe environment for team member and guests.
17.Immediately report unsafe conditions and team member or guest incidents to a member of the management team or Security.
18.Maintain a positive and professional image when performing duties or representing the Nugget and encourage others to do the same.
19.Other duties and responsibilities as assigned.
REPORTING RELATIONSHIPS : Guest Services Manager
MINIMUM REQUIREMENTS:
Minimum of 21 years of age
EDUCATION LEVEL:
High School diploma or equivalent is required.
LANGUAGE:
Effectively communicate with others both verbally and in written form using the English language.
EXPERIENCE:
One (1) year experience as a Bell Person is preferred. Minimum of three (3) years proven ability providing outstanding guest service.
SPECIAL SKILLS:
PHSYICAL DEMANDS ANDWORK ENVIRONMENT
Ability to walk, stand, or sitfor long periods of time
Ability to lift, move, push,pull items up to 80 lbs.
Fine finger manipulation.
Work environment may includesmoke and variable temperature, lighting, and noise levels.
Work may be performed indoorsand outdoors during special events.
LICENSE/CERTIFICATION:
Valid Nevada Drivers license, Clean 3-year DMV record, and Alcohol Awareness Certification is required.
Company DescriptionNugget Casino Resort in Reno began operations in 1955 as a coffee shop across the street from our present location. Throughout the years, the Nugget has become a premier Hotel/Casino Resort in the Reno/Tahoe area. We have over 1,500 rooms, eight award-winning restaurants, 110,000 square feet of convention space, a world-class spa and over 2,000 employees.Today, the resort offers a competitive benefits package in a fun and friendly setting. We have a sterling reputation for the friendliest employees in the industry, who strive to provide the very best in guest services. Work for the best, come to the Nugget!