Bell captain job description

1,Responsible for your shifts productivity, service standard expectations and employee engagement.

2.Responsible for efficiently and accurately completing the arrival and departure of each guest.

3.Train new employees in all aspects of Bell Services, overseeing the way the staff carries out guest services, transportation of luggage, answering of phones, and providing information on the staffs level of performance and training.

4.Opens hotel front doors, cab and limo doors for all entering and exiting guests with a warm greeting.

5.Must be able to maneuver in and around Hallways, Elevators, Hotel, Casino, and Retail Areas providing guests with exceptional service. Extends an appropriate closing for all interactions, providing the guest with a feeling of exceptional service.

6.Maintain energy and enthusiasm, willingness to serve, and consistently demonstrate property and company service standards for the duration of shift.

7.Exhibits a sincere desire and compliance to all guest requests. Anticipates needs, proactively offers service/assistance, and offers personalized recommendations based on current events.

8.Proactively interact, respond to, and anticipate guest needs for service; inquiries regarding Hotel features, services, outlet hours, and room accounts through effective communication, guest assistance, direction, and information provided within company policies/guidelines in a courteous, professional manner. Project a positive and upbeat tone of voice, maintain eye contact, smile, and display positive body language.

9.Supervises handling of all tour group luggage; accounting for luggage counts and proper tagging and recording of luggage distribution.

10.Demonstrates a sense of urgency when assisting guests, maintaining a calm and composed manner.

11.Maintains inventory of all printed supplies and notifies Guest Services Manager when orders are required.

12.Address guest concerns and or complaints in a timely and professional manner

13.Regular predictable attendance is required.

14.Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state and federal regulations.

15.Communicate effectively with all levels of the Nugget team and guests.

16.Perform work in a safe manner and maintain a safe environment for team member and guests.

17.Immediately report unsafe conditions and team member or guest incidents to a member of the management team or Security.

18.Maintain a positive and professional image when performing duties or representing the Nugget and encourage others to do the same.

19.Other duties and responsibilities as assigned.

REPORTING RELATIONSHIPS : Guest Services Manager

MINIMUM REQUIREMENTS:

Minimum of 21 years of age

EDUCATION LEVEL:

High School diploma or equivalent is required.

LANGUAGE:

Effectively communicate with others both verbally and in written form using the English language.

EXPERIENCE:

One (1) year experience as a Bell Person is preferred. Minimum of three (3) years proven ability providing outstanding guest service.

SPECIAL SKILLS:

PHSYICAL DEMANDS ANDWORK ENVIRONMENT

Ability to walk, stand, or sitfor long periods of time

Ability to lift, move, push,pull items up to 80 lbs.

Fine finger manipulation.

Work environment may includesmoke and variable temperature, lighting, and noise levels.

Work may be performed indoorsand outdoors during special events.

LICENSE/CERTIFICATION:

Valid Nevada Drivers license, Clean 3-year DMV record, and Alcohol Awareness Certification is required.

Company DescriptionNugget Casino Resort in Reno began operations in 1955 as a coffee shop across the street from our present location. Throughout the years, the Nugget has become a premier Hotel/Casino Resort in the Reno/Tahoe area. We have over 1,500 rooms, eight award-winning restaurants, 110,000 square feet of convention space, a world-class spa and over 2,000 employees.

Today, the resort offers a competitive benefits package in a fun and friendly setting. We have a sterling reputation for the friendliest employees in the industry, who strive to provide the very best in guest services. Work for the best, come to the Nugget!

A Bell Captain is responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?

As a Bell Captain you would be responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The hours would be 2 AM shifts and 2 PM Shift. Must be able to wrok during the week as well as weekends and holidays. Specifically, you would be responsible for performing the following tasks to the highest standards:

* Greet and escort arriving and departing guests to and from their accommodations
* Retrieve and transport guest luggage
* Inspect guest rooms and acquaint guests with these rooms and their features
* Respond to guest inquiries and requests in a timely, friendly and efficient manner
* Organize and store luggage, as needed, according to guidelines
* Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
* Recruit, interview and train team members
* Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
* Assist in the maintenance, appearance and functionality of equipment

Hilton LAX is and Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Why Team Woodcliff?


Woodcliff Hotel & Spa isn't just a place of employment, it's a place for growth. Our team is strong, supportive, and energetic. We show up, have fun, work hard and reach our goals, together. Begin your career today and open the door to future possibilities!


Employee Perks:

• Referral bonuses up to $1,500
• Discounts on hotel stays and more
• Generous paid time off for full-time associates
• Health Insurance for full-time associates
• Food & Beverage discounts
• Spa discounts
• Free Golf
• Free use of fitness center

Your responsibilities would include, but are not limited to:

• Welcome and escort guests to and from their rooms and assist with luggage. Inform guests of all safety features and, if time permits, promote hotel outlets.
• Provide door assistance and luggage service to the guests, including delivery of items to guest rooms.
• Train and observe bell staff to ensure they meet and exceed guest expectations.
• Actively contribute to the department by labeling, handling, and/or storing guest luggage.
• Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints following the “L.E.A.D” Widewaters Hotels process.
• Make restaurant, transportation, and/or entertainment reservations for guests, plus other Concierge services as requested and have thorough knowledge of hotel amenities, company, and local area & attractions.
• Prepare and maintain all tour and delivery paperwork to ensure accuracy and operational standards are upheld.
• Handle all group baggage transfers and amenity deliveries to ensure proper handling and completion.
• Adhere to all established procedures for securing Guest luggage and items of value.
• Clean bell carts, maintain public spaces of the lobby and luggage storage areas.
• Maintain and update all logs.
• Communicate with other hotel departments to maintain a high level of guest satisfaction.
• Responds quickly to guest requests in a friendly manner. Follows up with guest to ensure satisfaction.
• Maintain an understanding of hotel history, services, facility information, and rates and packages.
• Thank guests with genuine appreciation at the end of each stay, and ask “Is there anything that we could have done better to make your stay more enjoyable?”

Company Information


Recently named the Best Hotel in Rochester, Woodcliff Hotel & Spa has a 30-year legacy of exceptional hospitality. Our iconic 236-room hotel, spa, restaurant, and golf course, is quietly situated atop the highest point in Monroe County, offering stunning views of the bristol hills and Rochester skyline.
Our Mission:
Widewaters Hotels is an award-winning, innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience, and providing rewarding opportunities for our associates.

Our Values:
Our values guide the way we work with and for our guests, owners & associates. Through
Passion, Energy, Attitude & Work Ethic
we have created a vibrant company culture and a compass for our actions.