Bell person job description

1.Responsible for efficiently and accurately completing the arrival and departure of each guest.

2.Proactively interact, respond to, and anticipate guest needs for service; inquiries regarding Hotel features, services, outlet hours, and room accounts through effective communication, guest assistance, direction, and information provided within company policies/guidelines in a courteous, professional manner. Projecting a positive and upbeat tone of voice, maintaining eye contact, smile, and positive body language.

3.Works the Bell Desk by writing tickets for baggage, helps with luggage and appropriately places guests luggage in holding area.

4.May drive the Shuttle van and limousine as needed.

5.Address guest concerns and or complaints in a timely and professional manner

6.Regular predictable attendance is required.

7.Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state and federal regulations.

8.Communicate effectively with all levels of the Nugget team and guests.

9.Perform work in a safe manner and maintain a safe environment for team member and guests.

10.Immediately report unsafe conditions and team member or guest incidents to a member of the management team or Security.

11.Maintain a positive and professional image when performing duties or representing the Nugget and encourage others to do the same.

12.Other duties and responsibilities as assigned.

REPORTING RELATIONSHIPS: Guest Services Manager

MINIMUM REQUIREMENTS:

Minimum 19 years of age

EDUCATION LEVEL:

High School diploma or equivalent is required.

LANGUAGE:

Effectively communicate with others both verbally and in written form using the English language.

EXPERIENCE:

Previous experience in a hotel environment, Valet, or Bell Person preferred

PHSYICAL DEMANDS ANDWORK ENVIRONMENT

Ability to walk, stand, or sitfor long periods of time

Ability to lift heavy baggage, up to 80 pounds, bend, stoop, and stand for long periods of time.

Work environment may includesmoke and variable temperature, lighting, and noise levels.

Work may be performed indoorsand outdoors during special events.

LICENSE/CERTIFICATION:

Valid Nevada Drivers License, Clean 3 year DMV printout and Alcohol Awareness Certification required.

Company DescriptionNugget Casino Resort in Reno began operations in 1955 as a coffee shop across the street from our present location. Throughout the years, the Nugget has become a premier Hotel/Casino Resort in the Reno/Tahoe area. We have over 1,500 rooms, eight award-winning restaurants, 110,000 square feet of convention space, a world-class spa and over 2,000 employees.

Today, the resort offers a competitive benefits package in a fun and friendly setting. We have a sterling reputation for the friendliest employees in the industry, who strive to provide the very best in guest services. Work for the best, come to the Nugget!

The DoubleTree by Hilton Monrovia-Pasadena Is looking For Extraordinary Talent To Join Our Extraordinary Team!

We are seeking a confident Bell Person/ Shuttle Driver to join our dynamic team. As a Bell Person/ Shuttle Driver, you assist guests with luggage, performing pick-ups and drop-offs at the airport, assisting guests upon check-in and check-out and assisting with and checking luggage as needed.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities. Ability to drive vans, limousines and automobiles. Have an excellent driving record as verified by a Motor Vehicle Report. Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. Ability to stand, walk and/or sit and continuously perform essential job functions. Perform tasks requiring bending, stooping, kneeling and/or walking
PERFORMANCE STANDARDS:
Customer Satisfaction:
Our guest are what we are about. One of the keys to a positive guest experience is positive interaction with DoubleTree by Hilton Team Members. It is essential that you remain professional at all times, and treat all guests and team members with courtesy and respect, under all circumstances. Every DoubleTree by Hilton team member is a guest relations ambassador, every working minute of every day.
QUALIFICATIONS:
To perform this position successfully, and individual must be able to perform each essential function satisfactory. The requirements listed are representative of the knowledge, skill, and/or ability required. Preferred to have at least one year of experience in the hotel industry and or a similar position.
· Will acquire a Criminal Background Check, Drug Testing and E-Verify.
· Class C Driver’s License
Required Experience:
Preferred one year of experience and or in a similar position.
Required Education:
High school or equivalent
TEAM MEMBER CULTURE
Dedicated, satisfied, and engaged team members are the key to our continued success. At the DoubleTree by Hilton Monrovia-Pasadena, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Our team members are eligible for our extensive menu of benefit programs.
DoubleTree by Hilton Monrovia benefits offerings include:
Healthcare insurance and prescription drug coverage Dental insurance Vision insurance Short-/long-term disability insurance 401(K) Domestic Partner coverage Paid holidays, vacation, and personal time off Tuition reimbursement program Discounted hotel rooms for team members and family
Company DescriptionWhen you think of teams, companies, and opportunities there are always some that stand out above others. We at the DoubleTree by Hilton Monrovia stand out because we believe in our people and our brand culture. Take that next step in the best part of your career journey by connecting with our hiring team. Don’t look back, as your future is a wonderful journey ahead!
Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
• H ospitality - We're passionate about delivering exceptional guest experiences.
• I ntegrity - We do the right thing.
• L eadership - We're leaders in our industry and in our communities.
• T eamwork - We're team players in everything we do.
• O wnership - We're the owners of our actions and decisions.
• N ow - We operate with a sense of urgency and discipline
If you LOVE what you do, this position with the DoubleTree by Hilton Monrovia-Pasadena Hotel is a great opportunity for you.
The DoubleTree by Hilton Monrovia provides equal employment opportunities (EEO/AA/Disabled/Veterans) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The DoubleTree by Hilton Monrovia complies with all applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence.

ESSENTIAL JOB FUNCTIONS:

• Assists guests with their luggage as they arrive or depart and provide appropriate luggage ticket.

• Offer directional information, driving/hotel related.

• Builds relationships while interacting with guests over an extended period of time.

• Assist guests with answering questions; seek out answers when unclear and follow-up with guest.

• Explains accommodations, promotions, appointments and equipment to guests.

• Must be able to lift 75 pounds.

• Must be able to run and stand up to 10 hours per day.

• Must be able to work outside in extreme weather conditions.

• Makes suggestions to guests of all hotel facilities and their location and offers to be of further assistance upon request.

• Able to drive transportation (golf cart) assisting guests to and from their room.

• Outgoing personality. amenitie

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

JOB SUMMARY: Greet guests as they arrive and depart from the hotel, assist guests with their luggage, suggest unique experiences, answer questions and build memorable relationships with our guests.