What does a bell person do?
Bell Persons are responsible for helping guests with their luggage during check-in and check-out. Their duties include greeting guests during arrival, and departure, retrieval of guests' luggage, escorting guests, describing room facilities, luggage verifications, and ensuring the lobby area is in order and clean. Bell persons ensure the safe storage of luggage according to proper procedures and deliver packages, faxes, and guests' messages. Bell persons must also maintain friendly and attentive service. Other duties include valeting cars, providing directions, and calling for cabs.
Bell person responsibilities
Here are examples of responsibilities from real bell person resumes:
- Serve wine and draft and bottle beer.
- Deliver guest folios, newspapers to in-house guests.
- Create telephone connections to hotel reservations and in-house guests.
- Maintain weekly schedules and tip report for bell staff.
- Pick up mail and run various errands for owner.
- Be aware of daily hotel activities, group and VIP arrivals.
- Recognize all returning and VIP guests, and welcome them back.
- Take customers coats and other accessories untill they are ready to go.
- Assist in bringing luggage/mail and groceries for the residents in the building.
- Perform weekly calculation and submission of payroll including hourly base rate and gratuities.
- Hire, train, schedule, payroll, performance appraisals, and coached/discipline.
- Patrol all exits making sure all customers are in compliance with state laws.
- patrol, or monitor premises to prevent theft, violence, or infractions of rules.
- Deliver faxes, messages, packages, flowers, wine, and other items to guests in their guestrooms.
- Act as a first point of contact for guests at high-end Marriott hotel.
Bell person skills and personality traits
We calculated that 8% of Bell People are proficient in Shuttle Bus, Reservations, and Guest Luggage.
We break down the percentage of Bell People that have these skills listed on their resume here:
- Shuttle Bus, 8%
Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.
- Reservations, 8%
Performed concierge services by arranging transportation and making reservations upon request.
- Guest Luggage, 7%
Work the bell podium by writing tickets for baggage, help with luggage and appropriately place guest luggage in the suite.
- Exceptional Guest, 6%
Greet hotel guest upon arrival, providing exceptional guest service as part of being the first impression of the company.
- Hotel Services, 6%
Escort guests to their rooms, informing them of the hotel services, features and room amenities.
- Guest Inquiries, 6%
Responded to guest inquiries and requests in a timely, friendly and efficient manner.
Common skills that a bell person uses to do their job include "shuttle bus," "reservations," and "guest luggage." You can find details on the most important bell person responsibilities below.
Customer-service skills. To carry out their duties, the most important skill for a bell person to have is customer-service skills. Their role and responsibilities require that "taxi drivers, ride-hailing drivers, and chauffeurs regularly interact with their customers and have to represent their company positively and ensure passenger satisfaction with their ride." Bell people often use customer-service skills in their day-to-day job, as shown by this real resume: "inform them about all hotel and guest room features, hotel facilities and emergency procedures. "
Hand-eye coordination. Another soft skill that's essential for fulfilling bell person duties is hand-eye coordination. The role rewards competence in this skill because "taxi drivers, ride-hailing drivers, and chauffeurs must watch their surroundings and avoid obstacles and other hazards while driving a vehicle." According to a bell person resume, here's how bell people can utilize hand-eye coordination in their job responsibilities: "assist guests in coordination with the front desk. "
The three companies that hire the most bell persons are:
- Hilton73 bell people jobs
- Marriott International73 bell people jobs
- Hersha Hospitality34 bell people jobs
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Compare different bell people
Bell person vs. Concierge
Specializing in customer service, a concierge is responsible for assisting clients at establishments in the hospitality industry. Most of the tasks revolve around greeting clients and responding to inquiries, arranging appointments and making reservations, answering calls, and coordinating with the necessary personnel in the joint effort to secure customer satisfaction. They also have administrative tasks such as producing reports, processing documentation, and even keeping accurate records. Furthermore, a concierge must adhere to the policies and regulations of the organization at all times.
There are some key differences in the responsibilities of each position. For example, bell person responsibilities require skills like "shuttle bus," "guest luggage," "open doors," and "hotel facilities." Meanwhile a typical concierge has skills in areas such as "front desk," "good judgment," "senior care," and "patients." This difference in skills reveals the differences in what each career does.
Concierges really shine in the hospitality industry with an average salary of $34,924. Comparatively, bell people tend to make the most money in the hospitality industry with an average salary of $25,888.On average, concierges reach similar levels of education than bell people. Concierges are 2.6% more likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Bell person vs. Doorman
A doorman is responsible for welcoming guests at the entrance of an establishment, verifying their identity and visiting purpose, as well as checking their baggage to inspect possible restricted items or harmful materials. A doorman ensures the safety and security of the building, including inspection of packages and other deliveries, and reporting any suspicious activities within the premises. They should also have excellent communication and customer service skills, assisting the guests with their inquiries and concerns, including directing them to the appropriate personnel and facility for their business needs.
Each career also uses different skills, according to real bell person resumes. While bell person responsibilities can utilize skills like "shuttle bus," "reservations," "exceptional guest," and "hotel services," doormen use skills like "front door," "front desk," "ids," and "security cameras."
Average education levels between the two professions vary. Doormen tend to reach similar levels of education than bell people. In fact, they're 1.2% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Bell person vs. Luggage attendant
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from bell person resumes include skills like "shuttle bus," "reservations," "exceptional guest," and "hotel services," whereas a luggage attendant is more likely to list skills in "front desk," "guest rooms," "luggage carts," and "shuttle service. "
Most luggage attendants achieve a similar degree level compared to bell people. For example, they're 1.2% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.Bell person vs. Lobby porter
Types of bell person
Updated January 8, 2025
