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Bellperson - Hilton Cleveland Downtown
Hilton 4.5
Bell staff job in Cleveland, OH
Are you a hospitality\-minded professional who takes pride in creating exceptional first impressions? Join our team at Hilton Cleveland Downtown - a vibrant, modern 32\-story hotel located in the heart of Cleveland's downtown district, overlooking Lake Erie and directly connected to the Huntington Convention Center\. Opened in 2016 with 600 beautifully appointed guest rooms and panoramic views of the city and waterfront, our property is a centerpiece of downtown Cleveland's hospitality scene\.
**What will I be doing?**
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet and escort arriving and departing guests to and from their accommodations
+ Retrieve and transport guest luggage
+ Inspect guest rooms and acquaint guests with these rooms and their features
+ Respond to guest inquiries and requests in a timely, friendly and efficient manner
+ Organize and store luggage, as needed, according to guidelines
+ Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
+ Ensure messages and faxes are regularly delivered throughout the day
+ Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
+ Drives property\-designated vehicles to and from guest destinations such as guest room or local airport, as needed
+ Assist in the maintenance, appearance and functionality of equipment
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Bellperson \- Hilton Cleveland Downtown_
**Location:** _null_
**Requisition ID:** _HOT0C84R_
**EOE/AA/Disabled/Veterans**
$24k-31k yearly est. 13d ago
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Bellperson InterContinental Suites Hotel
Intercontinental Hotels Group 3.9
Bell staff job in Cleveland, OH
Assist incoming and outgoing guests in transporting luggage to and from guest rooms.
At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Duties and Responsibilities
FINANCIAL RETURNS
Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
PEOPLE
Promote team work and quality service through daily communications and coordination with other departments.
GUEST EXPERIENCE
Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request.
RESPONSIBLE BUSINESS
May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
QUALIFICATIONS AND REQUIREMENTS
High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Carrying, pushing, or lifting items weighing up to 100 pounds
Moving about the public areas
Handling objects such as luggage
Bending, stooping, kneeling
Other:
Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..
May be required to work nights, weekends, and/or holidays.
The hourly pay rate for this role is $12.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
$12.5 hourly Auto-Apply 24d ago
Bellperson InterContinental Suites Hotel
IHG 2.8
Bell staff job in Cleveland, OH
Assist incoming and outgoing guests in transporting luggage to and from guest rooms. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: + **Be charming** by being approachable, having confidence and showing respect.
+ **Stay in the moment** by understanding and anticipating guests' needs, being attentive and taking ownershipof getting things done.
+ **Make it memorable** by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Duties and Responsibilities
FINANCIAL RETURNS
+ Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
PEOPLE
+ Promote team work and quality service through daily communications and coordination with other departments.
GUEST EXPERIENCE
+ Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
+ Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request.
RESPONSIBLE BUSINESS
+ May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
+ Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
QUALIFICATIONS AND REQUIREMENTS
High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
+ Carrying, pushing, or lifting items weighing up to 100 pounds
+ Moving about the public areas
+ Handling objects such as luggage
+ Bending, stooping, kneeling
Other:
+ Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
+ Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..
+ May be required to work nights, weekends, and/or holidays.
The hourly pay rate for this role is $12.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.**
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
$12.5 hourly 60d+ ago
Bellperson InterContinental Suites Hotel
IHG Career
Bell staff job in Cleveland, OH
Assist incoming and outgoing guests in transporting luggage to and from guest rooms.
At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Duties and Responsibilities
FINANCIAL RETURNS
Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
PEOPLE
Promote team work and quality service through daily communications and coordination with other departments.
GUEST EXPERIENCE
Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request.
RESPONSIBLE BUSINESS
May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
QUALIFICATIONS AND REQUIREMENTS
High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Carrying, pushing, or lifting items weighing up to 100 pounds
Moving about the public areas
Handling objects such as luggage
Bending, stooping, kneeling
Other:
Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..
May be required to work nights, weekends, and/or holidays.
The hourly pay rate for this role is $12.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
$12.5 hourly Auto-Apply 24d ago
Bellperson - Hilton Cleveland Downtown
Hilton 4.5
Bell staff job in Cleveland, OH
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Are you a hospitality-minded professional who takes pride in creating exceptional first impressions? Join our team at Hilton Cleveland Downtown - a vibrant, modern 32-story hotel located in the heart of Cleveland's downtown district, overlooking Lake Erie and directly connected to the Huntington Convention Center. Opened in 2016 with 600 beautifully appointed guest rooms and panoramic views of the city and waterfront, our property is a centerpiece of downtown Cleveland's hospitality scene.
What will I be doing?
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet and escort arriving and departing guests to and from their accommodations
Retrieve and transport guest luggage
Inspect guest rooms and acquaint guests with these rooms and their features
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Organize and store luggage, as needed, according to guidelines
Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
Ensure messages and faxes are regularly delivered throughout the day
Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
Assist in the maintenance, appearance and functionality of equipment
$24k-31k yearly est. Auto-Apply 11d ago
Bellperson InterContinental Suites Hotel
IHG 2.8
Bell staff job in Ohio
Assist incoming and outgoing guests in transporting luggage to and from guest rooms.
At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Duties and Responsibilities
FINANCIAL RETURNS
Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
PEOPLE
Promote team work and quality service through daily communications and coordination with other departments.
GUEST EXPERIENCE
Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request.
RESPONSIBLE BUSINESS
May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
QUALIFICATIONS AND REQUIREMENTS
High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Carrying, pushing, or lifting items weighing up to 100 pounds
Moving about the public areas
Handling objects such as luggage
Bending, stooping, kneeling
Other:
Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..
May be required to work nights, weekends, and/or holidays.
The hourly pay rate for this role is $12.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.