Below we've compiled a list of the most important skills for a bellhop. We ranked the top skills based on the percentage of bellhop resumes they appeared on. For example, 23.9% of bellhop resumes contained room service orders as a skill. Let's find out what skills a bellhop actually needs in order to be successful in the workplace.

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The six most common skills found on Bellhop resumes in 2020. Read below to see the full list.

15 Essential Bellhop Skills For Your Resume And Career

1. Room Service Orders

Here's how room service orders is used on bellhop resumes:
  • Facilitate the correct and timely delivery of all room service orders.
  • Deliver messages and room service orders, and run errands for guests.
  • Delivered messages and room service orders, and ran errands for guess.
  • Bring room service orders to customers and ensure customer needs are met.
  • Deliver messages and room service orders, and run errands for guests.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on bellhop resumes:
  • Provided the finest customer service to every resident to secure future reservations.
  • Provide excellent customer service during high demand situations.
  • Developed strong relationships with numerous resort owners and repeat guests - Awarded Above and Beyond title in recognition of excellent customer service
  • Represent the business in a positive light by exhibiting excellent customer service to create a warm and welcoming environment.
  • Provided quality customer service* Assist guest with special needs on and off the ship* Prepare room service pantry

3. Guest Luggage

Here's how guest luggage is used on bellhop resumes:
  • Store guest luggage after they check-out if not leaving immediately and arrange for local transportation when requested.
  • Unloaded guest luggage from airport shuttles Assisted guests with hotel check-in Delivered guest luggage to rooms Delivered complementary gifts
  • Received, consolidated and organized guest luggage appropriately.
  • Provide guests luggage assistance at arrival/departure.
  • Work the bell podium by writing tickets for baggage, help with luggage and appropriately place guest luggage in the suite.

4. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how guest rooms is used on bellhop resumes:
  • Ensured confidentiality and security of guest rooms followed all company safety and security procedures.
  • Pick up food from kitchen, set up trays/tables and deliver to guest rooms.
  • Inspect VIP guest rooms prior to arrival and prepare the VIP guest welcome packets.
  • Deliver food to guest rooms.
  • Replenished Mini Bar with standard supplies in 225 guest rooms and suites.

5. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how hotel services is used on bellhop resumes:
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Offered information pertaining to available hotel services and local entertainment attractions.
  • Escort guests to their rooms, informing them of the hotel services, features and room amenities.
  • Perform additional duties as requested by the Director of Hotel Services and/or Supervisors.
  • Escort guests to rooms and inform guests of all hotel services and features.

6. Guest Service

Here's how guest service is used on bellhop resumes:
  • Coordinated hotel transportation and valet parking, provided information on special events, entertainment, dining and other related guest services
  • Detail-oriented and perfection-driven hospitality point man capable of completing a wide variety of guest service requests.
  • Provided a variety of responsive and individually focused guest services to a demanding clientele.
  • Demonstrated professionalism and exceptional guest service in variety of different situations.
  • Established and effectively implemented Four Diamond standards to assist with guest service

7. RAN

Here's how ran is used on bellhop resumes:
  • Picked up mail and ran various errands for owner.
  • Delivered messages and ran errands.

8. Greeting Guests

Greeting guests is a way of welcoming guests to one's business or home with joy, satisfaction, and hospitality. Greeting guests with a warm smile, asking the right questions, and setting them on the right track are all very important factors when dealing with a guest.

Here's how greeting guests is used on bellhop resumes:
  • Maintain good customer relations by communicating/greeting guests upon arrival at hotel.
  • Retained a friendly and professional demeanor when greeting guests and guiding them appropriately.
  • Date of Employment:Jan.2011-current Assisting and greeting guests by name.
  • Create positive customer experience by greeting guests upon arrival.
  • Provided an excellent experience by greeting guests.

9. Communication

Communication is the ability to express one's ideas and thoughts to other people using expressions, words, or actions. Communication is to receive or send any kind of information. People need to be able to communicate and convey their message to the customers to run a successful business.

Here's how communication is used on bellhop resumes:
  • Maintain e-mail communication between staff and manage order and amenity files for future verification and archive purposes.
  • Maintained and tracked all orders on electronic devices for proper communication.
  • Obtained valuable communication skills and personality traits from the hospitality industry by building strong relationships with guest.
  • Reported all communication to immediate shift supervisor.
  • Acquired superior verbal and non-verbal communication skills for interactions with guests and co-workers.

10. Shuttle Bus

Here's how shuttle bus is used on bellhop resumes:
  • Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.
  • Drive shuttle bus with guests to and from airport.
  • Inspected and maintained shuttle bus daily.
  • Arranged transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and recorded advance transportation request as needed.
  • Assist in front desk duties and activities; Arrange shuttle bus/car service reservations to airport for guests.

11. Local Attractions

Here's how local attractions is used on bellhop resumes:
  • Researched local attractions and eating establishments in order to provide recommendations to hotel guests.
  • Provide information on local attractions and restaurants.
  • Provide Concierge services to include recommendations for local attractions, historical sites, and restaurants.
  • Personalize customers experience with specific needs based on stay (preferred restaurant information, local attractions, and personal errands).
  • Greeted arriving guests, assisted with luggage, checking in/out, provided tourist information, local attractions and activities.

12. Local Area

Here's how local area is used on bellhop resumes:
  • Collated and effectively communicated up to date information about local area to guests.
  • Retain and communicate local area information.
  • Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • Transport guests about premises and local areas, or arrange for transportation.

13. Valet Attendants

Here's how valet attendants is used on bellhop resumes:
  • Collaborate with other Valet Attendants to ensure all guests are welcomed and greeted in a prompt and personalized manner.
  • Assisted in valet operations when needed.

14. Available Services

Here's how available services is used on bellhop resumes:
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
  • Offer information pertaining to available services and facilities of the Hotel, other points of interest and entertainment attractions.
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
  • Offer information pertaining to available services and facilities of the hotel, points of interest and entertainment attractions.
  • Assist guests with their luggage, vehicles and provide information pertaining to available services.

15. Travel Information

Here's how travel information is used on bellhop resumes:
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
  • Supplied guests with directions, travel information, and other information.
  • Provided guests with directions, travel information, and other information as needed.

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Online Courses For Bellhops

One of the best ways to acquire the skills needed to be a bellhop is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since bellhops benefit from having skills like room service orders, customer service, and guest luggage, we found courses that will help you improve these skills.

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Customer Service: Keep 'em coming back!
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Customer Service English Essentials
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Most Common Skills For Bellhops

RankascdescBellhop SkillascdescPercentage of BellhopsPercentageascdesc
1
1
Room Service Orders
Room Service Orders
23.9%
23.9%
2
2
Customer Service
Customer Service
15.6%
15.6%
3
3
Guest Luggage
Guest Luggage
15.3%
15.3%
4
4
Guest Rooms
Guest Rooms
11.7%
11.7%
5
5
Hotel Services
Hotel Services
9.1%
9.1%
6
6
Guest Service
Guest Service
4.7%
4.7%
7
7
RAN
RAN
3.9%
3.9%
8
8
Greeting Guests
Greeting Guests
3.1%
3.1%
9
9
Communication
Communication
3%
3%
10
10
Shuttle Bus
Shuttle Bus
2.7%
2.7%
11
11
Local Attractions
Local Attractions
2.1%
2.1%
12
12
Local Area
Local Area
1.6%
1.6%
13
13
Valet Attendants
Valet Attendants
1.3%
1.3%
14
14
Available Services
Available Services
1.1%
1.1%
15
15
Travel Information
Travel Information
1%
1%

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