What does a bellhop do?
Bellhop responsibilities
Here are examples of responsibilities from real bellhop resumes:
- Maintain lobby area communicating cleanliness or engineering issues with the department concern.
- Deliver full assistance to guests with luggage when checking in/out while also hailing taxicabs and assisting with inquiries.
Bellhop skills and personality traits
We calculated that 25% of Bellhops are proficient in Room Service Orders, Guest Luggage, and Customer Service. They’re also known for soft skills such as Communication skills, Customer-service skills, and Physical strength.
We break down the percentage of Bellhops that have these skills listed on their resume here:
- Room Service Orders, 25%
Facilitate the correct and timely delivery of all room service orders.
- Guest Luggage, 16%
Store guest luggage after they check-out if not leaving immediately and arrange for local transportation when requested.
- Customer Service, 15%
Provided the finest customer service to every resident to secure future reservations.
- Guest Rooms, 11%
Dispatched maintenance and housekeeping staff to guest rooms as needed Assisted guests with information necessary to proper casino personnel
- Hotel Guests, 8%
Valet service for hotel guests and event parking for proximate university activity.
- RAN, 4%
Picked up mail and ran various errands for owner.
Common skills that a bellhop uses to do their job include "room service orders," "guest luggage," and "customer service." You can find details on the most important bellhop responsibilities below.
Communication skills. The most essential soft skill for a bellhop to carry out their responsibilities is communication skills. This skill is important for the role because "food and beverage serving and related workers must listen to customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared as requested." Additionally, a bellhop resume shows how their duties depend on communication skills: "used strong communication skills to resolve guest inquiries and promote increased level of satisfaction. "
Customer-service skills. Another soft skill that's essential for fulfilling bellhop duties is customer-service skills. The role rewards competence in this skill because "food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry." According to a bellhop resume, here's how bellhops can utilize customer-service skills in their job responsibilities: "provided shuttle service for guests to, from, and around resort. "
Physical strength. Another skill that relates to the job responsibilities of bellhops is physical strength. This skill is critical to many everyday bellhop duties, as "food and beverage serving and related workers need to be able to lift and carry stock and equipment that can weigh up to 50 pounds." This example from a resume shows how this skill is used: "received and stored hotel guests property by completing and attaching claim checks and physically assisting hotel guests with special needs. "
The three companies that hire the most bellhops are:
- Caesars Entertainment7 bellhops jobs
- Canyon Ranch1 bellhops jobs
- Crowne Plaza Chicago Metro1 bellhops jobs
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Compare different bellhops
Bellhop vs. Luggage attendant
A doorman is responsible for welcoming guests at the entrance of an establishment, verifying their identity and visiting purpose, as well as checking their baggage to inspect possible restricted items or harmful materials. A doorman ensures the safety and security of the building, including inspection of packages and other deliveries, and reporting any suspicious activities within the premises. They should also have excellent communication and customer service skills, assisting the guests with their inquiries and concerns, including directing them to the appropriate personnel and facility for their business needs.
These skill sets are where the common ground ends though. The responsibilities of a bellhop are more likely to require skills like "room service orders," "ran," "guest service," and "greeting guests." On the other hand, a job as a luggage attendant requires skills like "hotel facilities," "luggage carts," "property amenities," and "hotel shuttle." As you can see, what employees do in each career varies considerably.
Luggage attendants tend to reach similar levels of education than bellhops. In fact, luggage attendants are 0.0% less likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.Bellhop vs. Lobby porter
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that bellhop responsibilities requires skills like "room service orders," "guest luggage," "hotel guests," and "ran." But a lobby porter might use other skills in their typical duties, such as, "cleanliness," "public restrooms," "public bathrooms," and "guest satisfaction."
In general, lobby porters achieve higher levels of education than bellhops. They're 5.3% more likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.Bellhop vs. Doorman
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a bellhop is likely to be skilled in "room service orders," "customer service," "guest rooms," and "ran," while a typical doorman is skilled in "front door," "ids," "security cameras," and "building security."
When it comes to education, doormen tend to earn similar degree levels compared to bellhops. In fact, they're 2.4% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.Bellhop vs. Railroad baggage porter
Even though a few skill sets overlap between bellhops and railroad baggage porters, there are some differences that are important to note. For one, a bellhop might have more use for skills like "room service orders," "guest luggage," "guest rooms," and "hotel guests." Meanwhile, some responsibilities of railroad baggage porters require skills like "customer assistance," "tsa," "passenger luggage," and "communication techniques. "
The average resume of railroad baggage porters showed that they earn similar levels of education compared to bellhops. So much so that theyacirc;euro;trade;re 0.0% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.0%.Types of bellhop
Updated January 8, 2025
