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Working As a Bellhop Service Captain

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • $21,000

    Average Salary

What Does A Bellhop Service Captain Do At Omni Hotels

* Responsible to answer the phone within three rings.
* Assist in weekly payroll and scheduling responsibilities.
* Perform daily and monthly inventories.
* Audit associates on Moments of Service Standards on a regular basis.
* Ensuring proper tray set up procedures.
* Monitor guest room floors to ensure a successful day to day operation.
* Participate in menu planning and room service specials.
* Participate in Room Service sales promotion.
* Monitor and respond appropriately to feedback from guests.
* Be creative with enhancing or upgrading amenities.
* Create amenities for sales promotion.
* Perform all necessary cashier duties when needed.
* Examine food and beverage preparation.
* Participate in interviewing and training of new associates.
* Must follow prepared scenario to encourage upselling.
* Give the approximate time of delivery for the order.
* Prepare payment of checks.
* Knowledge of food menu and wine list.
* Know and adhere to all liability laws.
* Printing of reports at the end of the shift and banking out.
* Must have knowledge on minibar system, maintaining, and stocking and ordering product

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Top Skills for A Bellhop Service Captain

  1. Customer Service
  2. Room Service Department
  3. Security Personnel
You can check out examples of real life uses of top skills on resumes here:
  • Deliver excellent customer service by phone, web, email and in person.
  • Oversee daily operation of the Room Service Department.
  • Conducted fire-watch training of security personnel.
  • Performed various tasks assisting the supervisors such as weekly maintained to several mechanical devices used in food preparation.
  • Review bills related to client entertainment and special events, process payments, resolve problems and maintain tracking reports and files.

Bellhop Service Captain Demographics

Gender

Male

58.0%

Female

30.2%

Unknown

11.8%
Ethnicity

White

60.1%

Hispanic or Latino

16.5%

Black or African American

12.4%

Asian

6.9%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

63.2%

French

10.5%

Chinese

5.3%

Phoenician

5.3%

Greek

5.3%

Cantonese

5.3%

Mandarin

5.3%
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Bellhop Service Captain Education

Schools

Johnson & Wales University

10.8%

University of North Texas

9.5%

University of Phoenix

8.1%

University of Central Florida

6.8%

Georgia State University

6.8%

Columbia Southern University

6.8%

University of Missouri - Columbia

6.8%

Northern Arizona University

4.1%

University of Kentucky

4.1%

University of Maryland - University College

4.1%

Kennesaw State University

4.1%

University of New Orleans

4.1%

Drake University

4.1%

Grambling State University

4.1%

University of Scranton

2.7%

Pima Community College

2.7%

George Washington University

2.7%

Queens University of Charlotte

2.7%

Arizona State University

2.7%

Ithaca College

2.7%
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Majors

Business

23.8%

Criminal Justice

9.5%

Health Care Administration

7.9%

Hospitality Management

7.1%

Psychology

6.3%

Culinary Arts

5.6%

Liberal Arts

4.8%

Management

4.8%

Communication

4.4%

Accounting

3.6%

General Studies

3.2%

Nursing

3.2%

Public Relations

2.8%

Political Science

2.4%

Graphic Design

2.4%

Computer Science

2.0%

International Business

1.6%

Biology

1.6%

Finance

1.6%

Law

1.6%
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Degrees

Bachelors

44.1%

Other

26.6%

Masters

11.0%

Associate

11.0%

Certificate

3.4%

Doctorate

2.4%

Diploma

1.5%
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Updated May 19, 2020