Bellman driver job description

Seeking a Part-time Bell Attendant/Driver who will be responsible for greeting guests and handle luggage in a courteous and efficient manner upon check-in and check-out. Delivers guest mail, messages, packages, etc. Pick up and deliver guest laundry. Drives the hotel shuttle to transport guests to and from the hotel within a three (3) mile radius.
Job Description
Qualifications and Requirements:
High school education or equivalent Must speak fluent EnglishExcellent communication skills Must have six months guest service experience or hotel experience preferred Valid driver's license required with a good driving record, which will be updated every 6 months Ability to stand and walk for prolonged periods of time Ability to bend, squat, kneel, climb, and reach daily Ability to lift, carry and store in overhead areas approximately 50 pounds and push and/or pull a luggage cart weighing approximately 200 pounds Ability to work in extreme temperatures Ability to read and write Ability to comply with van driver and/or valet parker requirements Flexibility for both AM/PM shifts, and may be required to work nights, weekend, and/or holidays

Duties and Responsibilities:
Promptly greet, welcome, and assist guests upon arrival Assist guests to load and unload luggage from the vehicle Inform guests of parking options Safely handle luggage to and from guest rooms. May secure, tag, and store luggage at guest's request Deliver guest mail, messages, packages, etc. at guest's request Pick up and deliver guest laundry Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities Perform any other duties as assigned by management Perform a daily vehicle inspection of the shuttle at the start of the shift Always maintain hotel shuttle clean Transport guests to and from the hotel within a 3-mile radius Always remain on the scheduled route Ensure the safety of all passengers and their belongings Load/unload guest luggage Perform any other tasks as assigned by management

Additional Job Description

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match 401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

The Hilton North Scottsdale at Cavasson is seeking an experienced Bellman/Driver for our brand-new hotel being built to open later this year.

POSITION SUMMARY: Work closely with the Front Desk Staff, Management, and other hotel departments in providing guests assistance with luggage, transportation, valet parking, and miscellaneous needs. The Bellman is often the first and last person a guest sees while staying at the hotel. This position is critical to the success of a hotel and our commitment to service.

* Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
* Recognize all returning and VIP guests and welcome them back.
* Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities and emergency procedures.
* Assist guests with their luggage and acknowledge them by name.
* Make deliveries to guest rooms as instructed.
* Store and retrieve luggage and other objects for guests.
* Be aware of daily hotel activities, group, and VIP arrivals.
* Communicate special guest requests to the Front Office Manager/Manager on Duty.
* Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times.
* Communicate needs to the Front Office Manager/Manager on Duty.
* Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible.
* Shuttle Guests on local, scheduled route.
* Park and retrieve guests' vehicles efficiently and safely.

ADDITIONAL DUTIES:

* Assist loading and unloading of baggage from guest vehicles and store luggage.
* Possess the ability to motivate and maintain effective working relationships across all levels of staff, leadership, and vendors.
* Responsible for laundry services.
* Keep an accurate record of bell desk activities.
* Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations.

Job Types: Full-time, Part-time

Qualifications, Education, Experience, Skills, and Abilities:

* Good customer service skills
* Must be detail oriented
* Must have good communication skills
* Must have good trouble-shooting skills
* Clear Motor Vehicle Driving Record
* Valid Arizona Drivers License
* Meet the age requirements for insurability on the company owned vehicles

The Hilton North Scottsdale at Cavasson is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

About Us

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests - as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you!

Description

The Marriott Westchase Hotel is looking to hire a part-time Bellman / Driver Attendant. This is a Part-Time position working evenings and the occasional weekend (average 20 hours per week).

If you enjoy meeting new people, staying abreast of the latest happenings in the city, and providing brilliant personalized service to guests, this job is for you!

You are the face of the hotel and as the first person our guest meet it is your responsibility to always provide a welcoming and friendly smile along with your professionalism and eagerness to provide assistance and services to our guest.

Duties of Bellman….

• The ability to move luggage carts weighing up to 200lbs, the ability to lift and carry boxes/luggage up to 75lbs required
• Follow established hotel safety protocols and procedures at all times
• Is familiar with the layout of the hotel and memorize the preferred route for escorting guests
• Rooms the guest in accordance with hotel standards
• Provides information to guests about the hotel facilities and services
• Assist guests checking in or out with their baggage, answering questions, making deliveries
• Recognizes customers immediately with a warm and hospitable welcome
• Responds to inquiries with accurate information regarding location specific features and services
• Coordinates with Guest Services staff regarding daily VIP arrivals and special guests

Duties of a Driver Attendant…

• Connects with guests with a dynamic and engaging personality
• Responds to guests' needs with urgency and follow-through
• Impresses guests with prompt and professional service
• Maintain security of vehicles and vehicle keys
• Have advanced knowledge of the immediate physical location and surrounding areas of interest and activities
• Maintain the cleanliness of the drive and parking areas

Requirements

Requirements :

• Must be at least 21 years old.
• Valid driver's license with at least 3 years' driving experience
• Must pass a mandatory drug test
• Must pass a criminal background check
• No MAJOR violations (DUI, reckless driving, negligent homicide) in the past 7 years
• No more than two MINOR violations in the past year (accident, speeding)
• No license suspension or revocation in the last 3 years
• Flexible availability (evening and weekend shifts)
• Frequent running, standing, stooping, lifting, and climbing stairs.
• Continually standing for long periods of time, up to an entire shift
• Must be able to lift up to 100 lbs.
• Exposed to winter and summer temperature extremes.
• Must speak and write fluent English.

Pyramid Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pyramid Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.