Bellman job description

Immediately Hiring for Bellman

A Bellman's responsibility includes escorting arriving and departing guests in a friendly and courteous manner to and from their accommodations, transporting and handling luggage. They must maintain a high level of customer service and use extreme care when handling guest belongings.

You will...:
Read and match luggage tags, write claim tickets and detach portion to give to guest
Escort customers to accommodations, visually inspect room and respond to any guest requests.
Organize and store luggage as necessary in a designated area
Answer questions and offer assistance giving accurate information regarding all hotel service to the guests
Knowledgeable of the area around resort

You have...:
Excellent verbal communication skills
At least 18 years of age
Must be able to push heavy, bulky luggage carts
Must be able to lift up to 70 lbs.
Must be able to meet appearance guidelines listed below
Must be able to work in outside weather conditions
Must be able to work a variety of shifts including AM shifts, PM shifts, weekends and holidays

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.

With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven.
Facial hair must be neatly trimmed at one-fourth of an inch in length and may not present an unkempt appearance.
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
Clean & well-maintained approved uniforms must be worn on shift
Additional requirements as specified by management

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

________________________________________

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Perks/Privileges of Employment:

• FT Hours or Seasonal employment available
• 128 hours of Paid Time Off if FT, Year Round employment status
• Affordable furnished housing, if working a minimum of 35 hours/week or more
• Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually--if FT, Year-Round employment status
• Employer-sponsored monthly events such as Avalanche, Rockies & Nuggets games, Zip-lining, Snow-tubing, Hiking, Bowling, Recreation Center, etc.
• Employer-sponsored Softball and Hockey leagues
• Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops
• 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments
• Overtime for hours worked over 40/week
• Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass
• Referral bonus of $250 if we hire someone you refer

"The mountains are calling and I must go..." for more than just a weekend! Join a growing, fast-paced team of hardworking, passionate, and adventurous individuals who strive to improve themselves and the Ranch every day. From multiple food & beverage outlets, to the stables, to the Spa, Devil's Thumb Ranch offers many "spokes" of opportunity to keep the wagon wheel turnin'.

Our mission at Devil’s Thumb Ranch is to offer guests and employees the true, premier Colorado experience. Working here means surrounding yourself with the great outdoors and the rugged individualism the West has always been known for. Living in Grand County offers opportunities to visit Rocky Mountain National Park, Grand Lake, Lake Granby and Winter Park Ski Resort. From epic mountain biking to the growing music scene, it’s a once-in-a-lifetime opportunity to strengthen your skills across a variety of departments in an incredible setting.

By joining the team, you'll benefit from some of the same special experiences that make the Ranch an unsurpassed guest retreat: access to hiking and Nordic ski trails, discounts at all restaurant outlets, and fun, free employee events. Other great perks that come with the gig include: discounts on lodging, activities, meals and spa treatments, along with transitional affordable housing and free shuttle service.

Devil's Thumb Ranch is the choice Colorado employer that you have been searching for. Join us!


Principal Purpose of Job:
To greet guests with a friendly, lasting first impression. Essential Duties and Responsibilities: Greet guests in porte cache, open vehicle door for passengers, valet park car and deliver luggage and vehicle keys to lodge room, retrieve vehicles for guests departing and load luggage, maintain integrity of front entrance and lobby, provide requested shuttle service, perform room inspections pre and post arrival, follow department and Ranch policies and procedures, assist Agents, Reservation Specialists, Night Auditor and PBX Operator, answer guest questions, be knowledgeable about other departments, be aware of guests and Ranch issues. Other Duties: Assist the General Manager, Lodging Director, and Guest Services Manager. Complete special projects as requested by either. This job description is an overview of the scope of responsibilities for the Bag Wrangler position and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Devil’s Thumb Ranch the responsibilities of this position may change. Bag Wrangler’s must be prepared to accept new responsibilities and transfer others. Personal Attributes: Should be outgoing and friendly, enjoy working with the public and possess excellent communication and organizational skills. Work well alone or with other team members. Professional dress and carry a good attitude. Be flexible to the needs of the department and the Ranch. Physical Demands: Have ability to stand for long periods of time and able to lift/carry 50-75 lbs. Education/Experience: Bellman/Valet experience preferred but not required Special Skills/Equipment: Basic computer/email knowledge required, has a valid driver’s license with a clean driving record and ability to operate manual, automatic and diesel vehicles. Minimum of 21 years of age. The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.


Work rate: $14/hr

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Provide a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, you're professional, and friendly. Assist with luggage and packages upon arrival and departure and arrange transportation when necessary.

Some of your responsibilities include:

* Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
* Greet guests and take luggage to guestrooms promptly when checking in and upon checking out, check and secure guests' luggage until departure.
* Hail taxicabs and answer inquiries, carry luggage to the curb to meet transportation.
* Provide the guest(s) with information about their stay, the hotel, and answer questions.
* When the concierge is not available, book tours and assist with general information inquiries.
* Keep bell closet clean and neat, polish and clean bell carts daily, keep lobby area and public areas clean and tidy, deep clean other assigned areas.
* Submit all found articles accompanied by a Lost & Found Report.
* Assist valet when they are busy, cover for lunch breaks. Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency.
* Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request.
* Clean and set-up meeting room functions, direct guests to various meeting rooms.
* Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events.
* Turn in keys and pager to the Housekeeping Department when your shift ends.

What You Bring

* High School Diploma is preferred.
* 1 year of experience in customer service or similar role.
* You've got a flexible schedule, able to work evenings, weekends, and holidays when needed.
* Basic writing skills, professional communication skills.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.