What does a bellman do?
Bellman responsibilities
Here are examples of responsibilities from real bellman resumes:
- Process cash and credit transactions through POS system.
- Greet and assist guest with luggage and groceries.
- Provide special assistance for VIP guests such as room deliveries, shuttle services, and ski storage.
- Assist guests and other departments with the delivery of luggage, faxes, VIP errands, etc.
- Monitor and maintain cleanliness, sanitation and organization of assign work areas including lobby lounge area and lobby restrooms as needed.
- Maintain lobby area communicating cleanliness or engineering issues with the department concern.
- Deliver faxes, messages, packages, flowers, wine, and other items to guests in their guestrooms.
Bellman skills and personality traits
We calculated that 14% of Bellmen are proficient in Front Desk, Guest Rooms, and Guest Luggage.
We break down the percentage of Bellmen that have these skills listed on their resume here:
- Front Desk, 14%
Worked closely with the front desk agents, valets and other departments within the hotel to ensure the best guest experience.
- Guest Rooms, 11%
Ensured confidentiality and security of guest rooms followed all company safety and security procedures.
- Guest Luggage, 10%
Received, consolidated and organized guest luggage appropriately.
- Hotel Guests, 6%
Researched local attractions and eating establishments in order to provide recommendations to hotel guests.
- Cleanliness, 6%
Monitor and maintain cleanliness, sanitation and organization of assigned work areas including lobby lounge area and lobby restrooms as needed.
- Customer Service, 6%
Demonstrated excellent customer service skills and attention to detail through dedication to customer satisfaction.
Common skills that a bellman uses to do their job include "front desk," "guest rooms," and "guest luggage." You can find details on the most important bellman responsibilities below.
Customer-service skills. One of the key soft skills for a bellman to have is customer-service skills. You can see how this relates to what bellmen do because "taxi drivers, ride-hailing drivers, and chauffeurs regularly interact with their customers and have to represent their company positively and ensure passenger satisfaction with their ride." Additionally, a bellman resume shows how bellmen use customer-service skills: "load and unload guest's luggage from car, store luggage and help guests with packages and find lost luggage. "
Hand-eye coordination. Another essential skill to perform bellman duties is hand-eye coordination. Bellmen responsibilities require that "taxi drivers, ride-hailing drivers, and chauffeurs must watch their surroundings and avoid obstacles and other hazards while driving a vehicle." Bellmen also use hand-eye coordination in their role according to a real resume snippet: "demonstrate a pleasant and enthusiastic demeanor at workplace; work in coordination with front desk to ensure100 percent guest satisfaction. "
The three companies that hire the most bellmans are:
- Marriott International18 bellmen jobs
- Aramark4 bellmen jobs
- Caesars Entertainment4 bellmen jobs
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Compare different bellmen
Bellman vs. Lobby porter
A Door Person stands guard at the entrance of buildings such as hotels and offices, mainly to greet and assist guests and visitors in a courteous manner. Aside from opening and closing doors, a Door Person also participates in implementing security protocols, checking identification, looking out for suspicious activities, and patrolling areas while coordinating with the security staff. Moreover, a Door Person assists guests by answering inquiries, giving directions, recommending facilities and attractions, and overseeing visitor logs. There are also instances where they may participate in accepting packages and maintaining the cleanliness of lobbies.
These skill sets are where the common ground ends though. The responsibilities of a bellman are more likely to require skills like "front desk," "guest luggage," "hotel guests," and "guest service." On the other hand, a job as a lobby porter requires skills like "public restrooms," "public bathrooms," "clean linen," and "restocks." As you can see, what employees do in each career varies considerably.
The education levels that lobby porters earn slightly differ from bellmen. In particular, lobby porters are 3.1% more likely to graduate with a Master's Degree than a bellman. Additionally, they're 2.2% more likely to earn a Doctoral Degree.Bellman vs. Railroad baggage porter
Each career also uses different skills, according to real bellman resumes. While bellman responsibilities can utilize skills like "front desk," "guest rooms," "guest luggage," and "hotel guests," railroad baggage porters use skills like "customer assistance," "tsa," "passenger luggage," and "communication techniques."
In general, railroad baggage porters achieve similar levels of education than bellmen. They're 2.2% less likely to obtain a Master's Degree while being 2.2% less likely to earn a Doctoral Degree.Bellman vs. Door person
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from bellman resumes include skills like "guest rooms," "guest luggage," "hotel guests," and "guest service," whereas a door person is more likely to list skills in "reservations," "doorperson," "patrol," and "cctv. "
Most door people achieve a similar degree level compared to bellmen. For example, they're 0.9% less likely to graduate with a Master's Degree, and 0.5% less likely to earn a Doctoral Degree.Bellman vs. Luggage attendant
Even though a few skill sets overlap between bellmen and luggage attendants, there are some differences that are important to note. For one, a bellman might have more use for skills like "cleanliness," "guest service," "shuttle bus," and "escort guests." Meanwhile, some responsibilities of luggage attendants require skills like "pickup," "guest check-ins," "food service," and "powerpoint. "
The average resume of luggage attendants showed that they earn similar levels of education compared to bellmen. So much so that theyacirc;euro;trade;re 2.2% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.5%.Types of bellman
Updated January 8, 2025
