Front Desk Agent jobs at Benchmark Group

This is a part-time (2-3 days/week) worked onsite in Reisterstown Key Responsibilities Greet and welcome visitors, clients, and vendors in a professional and courteous manner Answer, screen, and direct incoming phone calls Serve as the main point of contact for general inquiries and provide accurate information Maintain the front desk area to ensure it remains clean, organized, and presentable Handle incoming and outgoing mail, packages, and deliveries Support administrative tasks including data entry, filing, scanning, and document organization Coordinate visitor access, including issuing badges and notifying team members Assist with conference room scheduling and office supply management Provide English/Spanish language support when needed Assist management and office staff with special projects Qualifications High school diploma or equivalent required; associate degree preferred Bilingual English/Spanish strongly preferred Experience in reception or administrative support; construction industry experience a plus Strong verbal and written communication skills Customer-service mindset with a professional, welcoming demeanor Ability to multitask and manage competing priorities Proficiency with Microsoft Office (Outlook, Word, Excel) Comfortable learning office communication systems Reliable, punctual, and able to maintain confidentiality What We Offer Competitive pay and benefits Opportunities for growth Supportive team environment Training and development opportunities

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Strong desire to be helpful and take ownership to resolve customer situations Empathetic and active listening Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent, history of good attendance Naturally curious with an aptitude for learning and understanding quickly Ability to multitask by reading, typing, and navigating through applications while speaking with customers Prior customer service/troubleshooting experience preferred BILINGUAL (English & can SPEAK SPANISH) Responsibilities: Communicate with customers in a proactive and professional manner. Respond to questions and provide information while exceeding customer expectations. De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. Identify root cause of inquiries by asking probing questions to determine the best solution. Maintain required product knowledge to deliver best in class service. Details: Start Date: September 15, 2025 Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks Production Schedules available: Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) Pay: $15.87/hr Must be Bilingual (English & Speak Spanish)

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Strong desire to be helpful and take ownership to resolve customer situations Empathetic and active listening Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent, history of good attendance Naturally curious with an aptitude for learning and understanding quickly Ability to multitask by reading, typing, and navigating through applications while speaking with customers Prior customer service/troubleshooting experience preferred BILINGUAL (English & can SPEAK SPANISH) Responsibilities: Communicate with customers in a proactive and professional manner. Respond to questions and provide information while exceeding customer expectations. De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. Identify root cause of inquiries by asking probing questions to determine the best solution. Maintain required product knowledge to deliver best in class service. Details: Start Date: February 24, 2025 Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks Production Schedules available: Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) Pay: $15.87/hr Must be Bilingual (English & Speak Spanish)

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: * Proven track record of ALL of the following STRIVE values: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Strong desire to be helpful and take ownership to resolve customer situations * Empathetic and active listening * Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent, history of good attendance * Naturally curious with an aptitude for learning and understanding quickly * Ability to multitask by reading, typing, and navigating through applications while speaking with customers * Prior customer service/troubleshooting experience preferred * BILINGUAL (English & can SPEAK SPANISH) Responsibilities: * Communicate with customers in a proactive and professional manner. * Respond to questions and provide information while exceeding customer expectations. * De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. * Identify root cause of inquiries by asking probing questions to determine the best solution. * Maintain required product knowledge to deliver best in class service. Details: * Start Date: February 24, 2025 * Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks * Production Schedules available: * Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) * Pay: $15.87/hr * Must be Bilingual (English & Speak Spanish)

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you! What will your job look like? The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips. This position is full-time and 100% in office at our MTM Transit Facility in Sarasota, FL. A flexible schedule for both mornings and evenings are required. A qualified candidate must be able to work weekends as well. Pay Rate: $19.00 Why make the move to MTM Transit? Affordable benefits including Medical, Dental and Vision Paid Training & Overtime Paid Holidays & Paid Time Off (PTO) Maternity/Paternity Leave Safety Bonus 401(k) matching up to 5% Tuition Reimbursement Internal career growth opportunities What you'll need: Experience, Education & Certifications: High school diploma or G.E.D. equivalent Ability to type 30 wpm or greater Previous data entry, 10-key experience, preferred Must possess a valid drivers license Skills: Exemplary verbal and written communication Excellent organizational and multi-tasking skills Ability to make solid judgment decisions Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications Ability to maintain high level of confidentiality Regular attendance is required What You'll Do: Answer incoming ACD calls for customers - passengers, vendors, and clients Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor Utilize correct coding and documentation procedures Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures Provide courteous and prompt response to all transportation requests and adopt proper use of terminology Demonstrate sincere personal commitment to promptness, reliability and quality work Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you need an accommodation, please contact MTM's People & Culture. #MTMTRANSIT

A Spa Front Desk Agent is one of the most valuable assets to the success of our business. Since our company is built on our reputation and client's word of mouth, it is vital to our success that we provide exemplary service to all guests upon arrival to the Calm Waters Spa and make a lasting impression on their farewell. Spa Front Desk Agents must ensure all guest's needs are satisfied to solidify their decision to return to the Spa. ESSENTIAL FUNCTIONS: Greets and registers guests upon their arrival at the Spa Ensures the accuracy of guest file information Schedule spa services on a computerized spa system Posts guest charges Assists guests in understanding and settling their accounts Maintain eye contact when addressing external and internal guests Properly open & close the spa each day according to Standard Operating Procedures Acknowledge & greet everyone who enters & leaves spa facilities Maintain a clean, safe, fully stocked, and well-organized work area Regularly attend, participate in, and support training and staff meetings for the spa ADDITIONAL RESPONSIBILITIES: In addition to performing the essential functions, this position may be required to perform additional functions according to the needs of the spa and as assigned by the supervisor. These responsibilities may include but are not limited to the following: Be on time for your shift Provide locker room coverage as necessary Ensuring guests have filled out health history forms, and therapists are aware of any guest conditions Promote the sales of additional spa services and gift certificates in a positive and motivational way Assist in all areas of spa operation as requested by management Develop the ability to work without constant direct supervision and remain at assigned post for extended periods Communicate to management any occurrences involving staff or guests in the spa that require attention KNOWLEDGE, SKILLS, AND ABILITIES: The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the job's essential functions with or without reasonable accommodation, using some other combination of skills and abilities. Knowledge: Spa Coordinators provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation. Utilize spa computers with skill and proficiency. Skills: Excellent verbal English communication skills Exceptional communication, listening, and people skills Abilities: Ability to manage payments according to procedures Ability to work independently and within a team Ability to project a positive attitude over the telephone Must be detail-oriented and have the ability to multi-task QUALIFICATION STANDARDS: Education: High school diploma or GED Experience: At least one year of consistent, steady work experience with the general public, specifically in customer service Previous hotel front desk experience helpful Other: Pleasant personality; self-starter; enthusiastic team player; self-motivated. Spontaneous desire to assist others and provide excellent service. Passion for anticipating and exceeding our guests' needs. Flexibility with schedule, including weekends and holidays.

Front Desk Associate (Full-Time - Temporary 3 Months) Schedule: Monday to Friday, 9:30 AM - 5:00 PM Duration: Approximately 3 months Parking: Free valet provided About the Role: We are seeking a polished, professional, and reliable Front Desk Associate to join the team at Five Park Miami Beach, a premier luxury residential property. The ideal candidate will deliver exceptional service to residents, guests, and visitors while maintaining a welcoming and professional front desk environment. Key Responsibilities: Greet and welcome guests with a warm and professional demeanor. Open and close model units each morning and afternoon. Answer and route phone calls, assist with inquiries, and take messages as needed. Perform light computer and administrative tasks. Follow detailed instructions accurately and efficiently. Assist with event logistics, including setup, guest check-in, and distributing materials. Create and organize goodie bags for events or special occasions. Support the management team in ensuring smooth daily operations. Schedule & Compensation: Hours: Monday - Friday, 9:30 AM - 5:00 PM Assignment: Temporary - 3 months Pay Rate: $20 - $22 per hour (based on experience) Parking: Free valet parking provided

Holiday Inn Express Front Desk Agent - Part -Time Weekends Base Rate starting at $15.50 If you are seeking to join a GREAT company that TRULY CARES about YOU - Join our team today ? The Holiday Inn Express Virginia Beach i s hiring now for a weekend Part Time Front Desk position. We are seeking awesome associates who want to grow their career in hospitality. Cross training is available in other positions as well as opportunities for full time shifts as season arrives. Our team wouldn't be complete without you ! If you want to be part of our great team and want to work now, apply immediately! What You Will Bring To This Role: The Part Time, Front Desk Agent is responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. He/She directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Bring your excellent communication skills, leadership experience, and a passion to serve others to apply for our Part Time Front Desk Agent role at the Holiday Inn Express Virginia Beach. How You Will Be Rewarded: In exchange for your talent, as a full time associate you will be eligible for benefits that include: A chance to learn something new every day in a fun, friendly work environment! • Paid Time Off • Employee Assistance Program • Employee Referral Incentive • Company Paid Short Term Disability, Life Insurance and Accidental Death • Company Matched 401K • Associate Travel Discounts per Brand Guidelines And much more ..... Some of Your Responsibilities Would Be: Check‐in/check‐out hotel guests courteously and efficiently. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Greet customers immediately with a friendly and sincere warm welcome. Complete the registration process confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Processes all payments according to established hotel requirements. Anticipate guests' needs, respond promptly and acknowledge all guests at all times Minimum Qualifications: 1-2 years of previous Front Desk Agent experience, preferred Possess a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in-person and over the phone Previous cash handling experience Ability to work Evenings (3:00pm to 11:00pm), weekends, and holidays a passion to deliver True Hospitality This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position. EOE M/F/Veteran/Disabled

We are seeking a dedicated Front Desk Agent to join our team in a medical facility setting. The ideal candidate will have experience in medical administrative support and possess knowledge of medical terminology. Essential Duties and Responsibilities Greet and assist patients, visitors, and staff in a professional and courteous manner. Answer phone calls, schedule appointments, and provide information to callers. Maintain patient records and ensure accuracy of information. Coordinate with medical staff to facilitate patient care. Handle billing inquiries and process payments. Ensure the reception area is tidy and presentable. Assist doctors with medical procedures. Restock rooms with medical supplies Knowledge, Skills, and Abilities Ability to work in a fast-paced environment. Strong communication skills and attention to detail. Education & Experience Previous experience in a medical clinic or hospital setting is preferred. Familiarity with medical terminology and basic life support procedures. Proficiency in handling patient check-ins and check-outs efficiently. Experience with MacPractice. Knowledge of medical billing, coding, and authorizations. Quickbooks knowledge. Bilingual speaker EMR systems: 1 year (Preferred)

Weekend Front Desk Coordinator (Part-Time - Saturdays & Sundays) Schedule: Saturday: 10:30 AM - 5:00 PM Sunday: 11:30 AM - 5:00 PM Duration: To be confirmed (weekend role) Parking: Free valet provided (if applicable) About the Role: We are seeking a highly presentable, polished, and service-oriented Weekend Front Desk Coordinator to support Jean Georges. This role requires exceptional customer service, professionalism, and the ability to assist with light weekend event setup while maintaining a welcoming front desk environment. Key Responsibilities: Greet and welcome guests with a warm, professional demeanor Handle incoming phone calls and assist with inquiries Perform receptionist/front desk duties including guest check-in Assist with the setup of small weekend events Complete basic administrative and computer tasks as needed Provide excellent customer service and support the team Maintain a clean and professional front desk area Schedule & Compensation: Hours: Saturday 10:30 AM - 5:00 PM | Sunday 11:30 AM - 5:00 PM Assignment: Weekend role (duration TBD) Pay Rate: To be confirmed by client Parking: Free valet parking provided (if applicable)

All Candidates Must Be 21 Years Of Age And Have A Valid Driver License. Previous Hotel Front Desk And/Or Night Audit Experience Preferred. Requires Occasional Shuttle Driving Shifts vary depending on the needs of the hotel but all candidates must be willing to work at least two (2) Night Audit shifts per week. Summary of Essential Job Functions Approach each guest interaction with the mindset of exceeding guest expectations. Driving the hotel shuttle as necessary or required. Embrace the Cambria culture personifying it in daily interactions with guests and co-workers alike. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as restaurant, fitness center and pool hours, and local attractions. Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate. Help create an energized environment as a participating member of the Front Desk team. Embrace the Sheraton culture, striving to exceed guest expectations at every opportunity. Promote the guest loyalty program providing recognition and benefits to all present members. Describe member benefits to non-members with the goal of enrollment. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide room keys and hotel information to guests. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record forms of payment. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages and guest requests into the computer. Retrieve messages and communicate the content to the guest as appropriate. Issue luggage claims and store/retrieve luggage as requested. Issue mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate service recovery. Resolve guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as insufficient heating or air conditioning, cleanliness, and service, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Do your part to assure the cleanliness and conditions of the lobby by straightening up after guests. Responsible for communicating larger issues to Housekeeping and Engineering for immediate attention. When necessary, assist the AM Comp Ambassador with the duties of the morning breakfast including set up, food monitoring, cleaning tables, and breaking down the breakfast. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Must be willing to drive the hotel shuttle as necessary or required Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout the front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Must be able to stand and exert well-paced ability for up to 4-hours in length at a time. Ability to spend extended lengths of time viewing a computer screen. Must be able to lift up to 15-lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Who we are: A Cuban-Inspired Paradise in Key West! Waterfront located, Havana Cabana radiates Cuba's joyful and sometimes rebellious spirit, embracing the art & culture that famously seduced Hemingway and deeply influenced Key West! Named one of Florida's Top 10 Resorts by Travel & Leisure, Havana Cabana is a lush escape from reality where the best of Key West is experienced with an intoxicating Cuban flare. What we are looking for: Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabilities. Operating switchboard and assisting with inquiries. Assisting the reservations manager with taking reservations. Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies. Performing duties on a daily checklist. Qualifications: High school diploma or suitable equivalent. 1+ years Front Desk Agent experience preferred. Company Benefits: Competitive hourly wage + tips Medical, Dental, Vision and other ancillary benefits Employee discounts on food and beverages Flexible scheduling 401k Company Matching Opportunities for advancement Paid Parental Leave and more!

Knowledge, Skills, and Abilities Multitasking PMS knowledge (Ideally Room Master) Knowledge in Microsoft Products Qualifications Bachelorette in communications or hospitality, tourism, or hospitality degrees. 1+ years of experience with reservations Nice to have experience with online partners such as Expedia, booking.com, etc. Must be Bilingual (English / Spanish)

Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a full-time Hotel Front Office Agent. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel's interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS HOTEL FRONT OFFICE AGENT: We are looking for a Hotel Front Office Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Office Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES: · Perform all check-in and check-out tasks · Manage online and phone reservations · Inform customers about payment methods and verify their credit card data · Register guests collecting necessary information (like contact details and exact dates of their stay) · Welcome guests upon their arrival and assign rooms · Provide information about our hotel, available rooms, rates and amenities · Respond to clients' complaints in a timely and professional manner · Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs · Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests · Upsell additional facilities and services, when appropriate · Maintain updated records of bookings and payments REQUIREMENTS AND SKILLS · Work experience as a Hotel Front Office Agent, Receptionist, or similar role · Experience with hotel reservations software · Understanding of how travel planning websites operate, like Booking and TripAdvisor · Customer service attitude · Excellent communication and organizational skills · A degree in hotel management is a plus INTENT AND FUNCTION OF S: All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity

Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a full-time Hotel Front Office Agent. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel's interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS HOTEL FRONT OFFICE AGENT: We are looking for a Hotel Front Office Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Office Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES: · Perform all check-in and check-out tasks · Manage online and phone reservations · Inform customers about payment methods and verify their credit card data · Register guests collecting necessary information (like contact details and exact dates of their stay) · Welcome guests upon their arrival and assign rooms · Provide information about our hotel, available rooms, rates and amenities · Respond to clients' complaints in a timely and professional manner · Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs · Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests · Upsell additional facilities and services, when appropriate · Maintain updated records of bookings and payments REQUIREMENTS AND SKILLS · Work experience as a Hotel Front Office Agent, Receptionist, or similar role · Experience with hotel reservations software · Understanding of how travel planning websites operate, like Booking and TripAdvisor · Customer service attitude · Excellent communication and organizational skills · A degree in hotel management is a plus INTENT AND FUNCTION OF S: All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity Powered by JazzHR io9qUCL67V

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

About PM Hotel Group PM Hotel Group is an award-winning, independent hospitality management company recognized for its innovative commercial strategies, high-performing culture, and purpose-driven approach to hospitality. With a diverse portfolio of branded and independent hotels across the United States, PM Hotel Group is dedicated to delivering exceptional results for owners, associates, and guests through strategic leadership, collaboration, and operational excellence. About Tideline Palm Beach Ocean Resort & Spa The newest addition to the PM Hotel Group family, Tideline Palm Beach Ocean Resort & Spa is a luxury beachfront retreat located on the exclusive shores of Palm Beach, Florida. Known for its serene atmosphere, sophisticated design, and ocean-inspired wellness experiences, Tideline offers guests a tranquil escape that blends modern elegance with coastal charm. What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

What You'll Do Greet and assist guests throughout arrival and departure Provide information on hotel services and local attractions Handle guest requests and resolve issues professionally Process payments, verify reservations, and maintain accuracy Coordinate with other departments to ensure smooth service Promote amenities to enhance the guest stay Who You Are Warm, polished, and passionate about hospitality Detail-oriented with strong communication skills Able to multitask in a fast-paced setting Front desk experience preferred; Opera a plus Flexible with shifts, including weekends and holidays Why You're Here You understand the power of first impressions and take pride in delivering exceptional service. At HOTEL DU PONT, you help create experiences guests remember long after their stay. If you'd like, I can update all previous job descriptions to follow the new under-250-character rule for both sections.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably six to twelve months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.