Benefit Specialist job description

Are you ready to focus on doing what you love in a place that helps you feel and deliver your best?
The Massage Envy brand is the leader in accessible massage and skin care. As a massage therapist at our Spanish River franchised location,* you'll join a team that's passionate about helping people feel their best through total body care.
Here's what's in it for you:

We support and inspire you to be your best inside and outside the treatment room with:
The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment lets you enjoy more of what you love about your work. We take care of overhead costs and supplies, marketing, and building your book of business so you can focus on performing as many massages as you want. And with the repeat clientele that our membership model provides, you'll get to see the long-term impact your services make for members.
And the perks don't stop there. We support and inspire you to be your best inside and outside the treatment room with: Benefits that help you take care of you including: A sign on bonus $$ for qualifying shifts A built in clientele base of over 1200 members

A built in system for the company to contribute to student loans A competitive commission that averages at $35 per massage with tips included.

A healthy compensation plan that rewards your hard work with a base hourly and additional bonuses for add-ons, any client that joins because of your work, free monthly services to help you take care of you, and much more. A dedication to self-care with an education program that helps managers understand the physical impact of your work and gives you the tools to prolong the career you love. Continuing education with 12+ free CEs every year. A dedication to self-care with an education program that helps managers understand the physical impact of your work and gives you the tools to prolong the career you love. As well as 12+ free CES every year. A commitment to safety


What We'll Accomplish Together



As a team, we're committed to offering excellent professional services that help clients do more of the things they love. Your role and the work you do every day is at the very heart of our mission. This includes:
Performing quality, therapeutic bodywork that meets clients' needs Customizing massage services within Massage Envy's policies, protocols, and approved modalities to craft truly personalized sessions. Safeguarding the client experience , maintaining client confidentiality, and upholding our commitment to safety. Embracing the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy. Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.


What it Takes to Succeed



We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:
Well-skilled professionals who have a minimum of 500 hours of massage therapy school under their belts and a certificate of completion, licensing requirements for massage therapy in our state, and able to pass a background and reference check Willingness to grow by continuing education to build on their modality mastery
Clear communicators who can effectively identify each client's needs, set clear expectations, and stay connected to the client throughout the session to achieve the goals of each service. Total body care champions who can recommend follow-up visits and additional services. Great teammates who show up on time ready to jump in wherever needed to get the job done.
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

ESIS®, Inc., a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With more than 60 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre and post-loss services.
Reports to: Team leader

Effectively coordinates all cases/claims to include general administration, comprehensive case management and program compliance with Short Term Disability Plan documents. Specialist will provide exemplary customer service and assistance to associates, executives and HR business partners.

Essential Functions


Serves as the subject matter expert for the disability programs. Administers disability programs in accordance with the applicable federal and state employment laws (FMLA, ADA, ERISA, Pregnancy Discrimination Act, etc.) in conjunction with Disability Plan documents. Administers supplemental health insurance programs including Critical Illness, Accident and Hospital Indemnity Independently approves and/or denies disability claims based on relevant medical information. Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed. Manages all administrative aspects of leave claims to include tracking hours used/taken Works closely with associates to ensure that all relevant completed medical documentation is submitted for timely review. Maintains appropriate contact with all associates on leave and coordinates all aspects of return to work for associates on leave. Partners closely with all HR business partners on all leave cases



Job Requirements



High School Diploma Verbal and written communication proficiency. Clinical expertise Proven experience in Disability Case Management and/or Occupational Medicine Regulatory knowledge on disability benefits



Work Experience Level Desired



Two years of experience in managing leave cases (FMLA, STD) or workers' compensation claims or supplemental health insurance products



Skills Desired



Proficiency in Microsoft Office. Ability to multi-task. Excellent telephonic communication and customer service skills. Strong written communication skills to accurately and clearly capture claims status, actions taken and decisions made. Works well in a team environment. Ability to gather/analyze information from multiple sources to make decisions. Excellent organizational skills to manage multiple priorities and tasks for large caseloads



Chubb strives to offer a diverse and inclusive and rewarding work environment.Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills.We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.


Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress.At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.

Your footprint as a Benefits/ADA Administrator will be to assist employees with all inquiries and matters pertaining to the Teleperformance USA benefits program, including but not limited to medical, dental, vision, Short-Term and Long-Term Disability, Supplemental Life, EAP, 401k and paid time policies, etc.

Additionally, you will be the subject matter expert for ADA and religious accommodations and act as the main point of contact for employees with questions about accommodations. You will engage in the interactive process and be the liaison to the management team in reviewing accommodation requests for reasonableness. You will coordinate final determination and parameters of accommodations and communicate as necessary.
Responsibilities:

- Assist with any and all benefit related inquiries including but not limited to medical, dental, vision, Short Term and Long Term Disability, Supplemental Life, EAP, 401k. and paid time policies, etc.

- Effectively interpret and communicate Company policies and practices, regarding ADA and Religious Accommodations with the ability to educate employees and managers.

- Act as the main POC for employees regarding all ADA and religious accommodation requests and engaging in the interactive process. Document/implement/and communication final determination as appropriate.

- Function as a SME for all Federal and State accommodation and benefit regulations and guidelines.

- Track all ADA accommodation end dates engaging with employees regarding next steps.

- Assist with payroll inquires related to any paid time off policies and procedures.

- Assist in conducting annual local, state and federal audit requirements and update systems to be in compliance with all paid time off laws.

- Assist in PTO processing, as well as any mass benefit changes, as requested.

- Respond to all ADA and benefit inquiries within established SLAs.

- Document all cases reported both in and outside of the case management system as appropriate and within standard SLA's.

Qualifications:

- Bachelor's degree in Business, HR or equivalent experience.

- 3+ years of experience in Benefits Administration Role or equivalent preferred.

- Advanced knowledge of the ADA, as well as legislation surrounding Religious Accommodations with the ability to interpret, apply, administer, and educate.

- Good working knowledge of Microsoft Office (i.e., Word, Excel, PowerPoint, etc.) as well as working with HRIS systems required.

- Strong written and communication skills.

- Ability to do business with an absolute commitment to the TP USA Values.