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Benefits analyst skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Dr. Mark Evans

Below we've compiled a list of the most critical benefits analyst skills. We ranked the top skills for benefits analysts based on the percentage of resumes they appeared on. For example, 9.6% of benefits analyst resumes contained customer service as a skill. Continue reading to find out what skills a benefits analyst needs to be successful in the workplace.

15 benefits analyst skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how benefits analysts use customer service:

Implemented a robust communication and education strategy and enhanced the reporting and customer service capabilities of their third party administrator.
Provided exceptional customer service for providers and members while meeting matrix call time/quality/research and individual and team goals.

2. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how benefits analysts use hr:

Supported HR Managers as benefit subject matter expert by resolving escalated employee inquiries/cases and maintaining excellent knowledge of benefit plans.
Provided central HR office support to Benefits Coordinators in the design and implementation of process improvements for benefits administration.

3. HRIS

Here's how benefits analysts use hris:

Coordinated and participated in producing and analyzing metrics reporting from HRIS and third party administrators.
Partnered with internal/external resources on implementation of new HRIS system and Payroll outsourcing.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how benefits analysts use payroll:

Collaborated with payroll to monitor benefit deductions and adjust premiums and arrears when necessary, guaranteeing accuracy in reporting W2 information.
Recruited to work alongside VP of Human Resources to re-organize and establish operating processes and procedures for payroll and benefits administration.

5. PowerPoint

Here's how benefits analysts use powerpoint:

Wrote/designed PowerPoint presentation and classroom handouts, Benchmark Synopsis of Benefits and other employee service handouts.
Designed PowerPoint presentation for new hire orientation to standardize expansive amount of information provided.

6. RFP

RFP stands for request for proposal and is a document that contains details about a project or bids from contractors who are responsible for completing the project.

Here's how benefits analysts use rfp:

Participated as project leader for the RFP, implementation and integration of retirement plan provider and relocation administrator.
Provided functional expertise and leadership of retiree benefits administration during the RFP selection process for outsourcing retirement administration.

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7. Plan Design

Plan design refers to preparing a benefits, insurance, or transportation plan for a specific person. Depending on what a company is able to offer to an employee, a different benefits or insurance plan may need to be created. This may require additional data research in order to determine what an employee may require from company benefits.

Here's how benefits analysts use plan design:

Assisted with implementation of approved plan design changes, providing recommendations for marketing collateral to enhance professional presentation and increase participation.
Managed vendor relationships including scorecard reviews, plan design recommendations, communication, and implementation of changes.

8. HIPAA

Here's how benefits analysts use hipaa:

Maintained knowledge and ensured compliance of benefit-related legislation, including ERISA, COBRA, HIPAA, FMLA, ADA and FSA.
Provided ongoing HIPAA (Health Insurance Portability & Accountability Act) training / consultations for new employees and human resources representatives.

9. Cobra

COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985) is a federal law that allows employers of 20 or more employees who provide health care benefits to offer the option of continuing this coverage to individuals who would otherwise lose their benefits due to termination of employment, reduction in hours or certain other events. It is a temporary coverage that provides cash for medical expenses up to 18 months. The policy is helpful for retirees, former employees, former spouses, dependent children and spouses, workers laid off, on strike, fired for work, etc.

Here's how benefits analysts use cobra:

Managed implementations of electronic interface files required to update employee eligibility, generate vendor ID Cards and COBRA materials.
Prepared and maintained statistical and financial records, including reconciliation for COBRA insurance programs and flexible spending accounts.

10. Life Insurance

Here's how benefits analysts use life insurance:

Administer and managed participation in executive life insurance program ensuring enrollment for new hires and newly promoted.
Managed leaves of absence program, life insurance claim administration, executive benefits, health/welfare/retirement plans.

11. Claims Processing

Claims Processing is the entire workflow involved within the insurance company to evaluate a claim before it gets approved. It has many administrative layers such as assessing insurance eligibility, investigating the medical treatments taken, and reviewing medical codes before it settles or denies a claim with the insured healthcare provider.

Here's how benefits analysts use claims processing:

Analyzed, designed and coordinated the implementation of contractual and legislative benefit changes/enhancements into the claims processing systems.
Communicate effectively to explain technical benefits, application of medical policy, and claims processing capabilities and functionality.2.

12. ERISA

Here's how benefits analysts use erisa:

Generated various PBGC correspondence interpreting ERISA, and relevant pension legislation and terminology.
Fulfilled reporting requirements of relevant government rules and regulations including ERISA.

13. Strong Analytical

Here's how benefits analysts use strong analytical:

Used strong analytical skills to identify and execute robust audit and reconciliation processes as it relates to benefits data.

14. Open Enrollment

Open enrollment means a duration that comes every year that a person can sign up for health insurance or change the plan that a person has, for instance, if a person needs to deregister. The activity always features in a few weeks or months within a year. It allows workers to alter their benefit plans, including vision, dental, health insurance, life insurance, and disability.

Here's how benefits analysts use open enrollment:

Direct responsibility for operational aspects of yearly open enrollment process for organization with over 5,000 benefit eligible employees.
Managed and coordinated annual open enrollment process, communications, new hire orientation, and benefit policy development.

15. Health Insurance

Here's how benefits analysts use health insurance:

Collaborated with external and internal 3rd party health insurance contacts to ensure timely delivery and accurate information to participants.
Coordinated with Personnel Specialist regarding Garnishment, Health Insurance Statements and Personnel Verification of Employment.

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Dr. Mark Evans

Area Chair and Dale K. Cline Associate Dean for Accountancy, Wake Forest University

Don't stop learning. Treat your first job like more graduate school. Learn everything you can.

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List of benefits analyst skills to add to your resume

The most important skills for a benefits analyst resume and required skills for a benefits analyst to have include:

Customer Service
HR
HRIS
Payroll
PowerPoint
RFP
Plan Design
HIPAA
Cobra
Life Insurance
Claims Processing
ERISA
Strong Analytical
Open Enrollment
Health Insurance

ACA
FMLA
Plan Administration
Benefits Administration
Data Analysis
Benefit Programs
Insurance Carriers
Long-Term Disability
Vendor Management
Calculation
Process Improvement
Benefit Issues
Data Integrity
Data Entry
Plan Changes

Summary Plan Descriptions
Plan Provisions
FSA
DOL
Wellness Programs
HSA
IRS
Leave Management
Shared Services
Benefit Vendors
Discrimination Testing
Vendor Relationships
SQL

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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