Benefits consultant jobs in Anchorage, AK

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker-and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle -and get the right treatments to the right patients at the right time. Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients: - Citeline - accelerate the drug development cycle - Evaluate - bring the right drugs to market - MMIT - identify barrier to patient access - Panalgo - turn data into insight faster - The Dedham Group - think strategically for specialty therapeutics By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India. **The Role: Consultant - Consulting & Analytics** In this role of Consultant you will occupy a key position in the Consulting & Analytics team, with a particular focus on supporting expanding competitive intelligence capabilities. You will work directly with clients on a project basis, providing strategic support based on a foundation of Norstella data. **Responsibilities:** You will focus on three key aspects: + Client project execution: You will work closely with the global Consulting & Analytics team to deliver client consulting projects to a high standard. While you will get involved in diverse projects, a key focus area will be on delivery of competitive intelligence projects. Key responsibilities include: + Playing a key role as a project manager in the area of Competitive Intelligence, including monitoring, conference coverage, primary research, and strategic workshops + Liaising with clients and project teams directly to design, manage, and deliver successful project outcomes + Working with the broader Consulting & Analytics team and resource managers to staff projects + Providing guidance and advice to project teams + Contributing directly to project execution including data collection/analysis, deliverable development, synthesis of findings and recommendations, and delivering those outcomes to clients. + Selling and business development: You will support the global sales organisation to develop and pursue Consulting & Analytics leads and opportunities. Key responsibilities include: + Supporting sales colleagues as a "specialist/subject matter expert" to facilitate client discussions and relationship development + Lead qualification and feasibility assessment + Proposal development leveraging the full capabilities of Norstella + Developing effort and price estimates. + Competitive Intelligence expertise: Disseminating competitive intelligence expertise and experience across the broader team. **Qualifications:** + Deep knowledge and expertise of the pharma Competitive Intelligence landscape + Relevant experience in commercially-focused and client-facing roles (e.g. consulting, pharma), working closely with sales and consulting delivery organizations to drive business growth + Proven track record of high performance and client focus + Exceptional communication and relationship management skills + Highly collaborative and positive outlook + Extensive experience delivering strategic projects within the Pharma / Biotech industry in a client facing role, incorporating qualitative and quantitative approaches + Great understanding of biopharma industry trends and dynamics + Bachelors degree in a scientific/life science or business-related field + Travel: variable based on client/project needs **Location: Remote US** **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $85,000 to $98,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you_ . _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: + Award-winning culture + Inclusion and diversity as a priority + Performance Based Incentive Plans + Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability + Generous PTO (including paid time to volunteer!) + Up to 9.5% 401(k) employer contribution + Mental health support + Career advancement opportunities + Student loan repayment options + Tuition reimbursement + Flexible work environments **_*All the benefits listed above are subject to the terms of their individual Plans_** **.** And that's just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! **General Summary:** Minimum starting hourly rate is $22.00 The Customer Benefit Advisor (CBA) I is the entry level in a three-level career path. A CBA I is a critical first point of contact for our customers. To be successful in this role, the incumbent is responsible for demonstrating exceptional customer service for business serviced by Unum/Colonial Life. It is critical to provide accurate information on benefits, claims, and or policy administration with minimal operational oversight. Incumbents in this role will be tasked with compiling information for multiple product types, from multiple systems, and providing responses to customers that are thorough, clear, and concise. All work is carefully performed according to established protocols/procedures. In this role, incumbents must demonstrate a willingness to provide strong customer service - providing accurate information to customers, expressing appropriate empathy, and resolving customer issues where appropriate. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners. In addition to providing excellent customer service in accordance with established standards, incumbents will need to demonstrate proficiency in individual metrics (i.e. accuracy, post-interaction surveys, average handle time, after call work, schedule adherence, etc.) that are in line with pre-set expectations and drive results for the Customer Contact Center. **Principal Duties and Responsibilities** + Be the customers' first line of sight (advisor) by being available to assist via multiple avenues of communication with timely and accurate information regarding policy and coverage-related questions. + Meet or exceed company goals and metrics to guarantee the best experience for customers. + Be open and motivated by feedback and guidance to be at your best for customers. + Protect customers' privacy (both internal and external) and reassure them with empathy and professionalism. + Be available to work a regularly assigned shift between the hours of 8:00 am and 8:00 pm Eastern time Monday-Friday. + Reliable attendance in accordance with contact center attendance guidelines. + Successfully complete all required training and associated support periods. + Ability to obtain information from multiple systems and relay to customers in a seamless manner. + Follow all documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency. + Utilize resources and tools to accurately respond to customer inquiries. + Demonstrate a passion for the values outlined in value statements. + May perform other duties as assigned. **Job Specifications** + 1 year customer service experience preferred, with a strong preference that the experience be in the insurance/healthcare/medical/financial field or equivalent area. + Highschool diploma or GED required. + Successful completion of Contact Center training program, including demonstrating phone proficiency and passing required knowledge checks. + A passion for helping customers and exceeding their expectations with high integrity. + Answering customer inquiries, translating documents and acting as an interpreter for English and Spanish languages. + Excellent verbal and written communication skills with the ability to flex your communication style to best meet the needs of customers, both in English and Spanish. + Enthusiasm for working in a fast-paced, structured environment, answering numerous inquiries for customers at their greatest time of need. + Strong computer and multi-tasking skills as well as the ability to confidently work in multiple systems with dual monitors. + Familiarity with Microsoft applications such as Outlook, Word, and Excel. + Intellectual curiosity and a desire to continually learn and grow. + An excellent work ethic and ability to adapt and work successfully in a continually changing environment. + Dependability - being available when needed by teammates and customers. + Comfortable with video communications via MS Teams throughout the day to communicate with teammates and leadership face to (virtual) face. + Must meet attendance requirements and in office expectations when applicable. ~IN3 \#LI-LM2022 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $36,000.00-$62,400.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit ***************************** . Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base. Services: + Strategy, Architecture, Planning, and Procurement + Business Enablement + Business Solutions + Project Assurance An OCM consultant will provide expert support and guidance to clients ensuring projects meet objectives by increasing stakeholder adoption and usage. This consultant will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. - Apply a structured methodology and change management tools to advise client on strategy to support adoption of changes for projects - Responsible for organizational migration, gap analysis, and coordination of program improvement, communications, and training activities related to MEMS Modules, MMIS Core Solutions, Medicaid DSS/DW and SI. - Prepare change impact assessments, identify risks, and provide recommendations to improve readiness and achieve project change goals - Responsible for OCM Plan, and execution of the plan as lead advisor - Operate independently as a lead and Subject Matter Expert - Lead a team of OCM, and non SME team to execute client needs and OCM plan - Advise the client on OCM best practices - Support the development of procurement materials pertaining to OCM approach and vendors - Support organizational design of OCM methodology **Qualifications:** **- Must be located in or near FL, SC, NC or GA** - Ability to clearly articulate messages to a variety of audiences - Ability to influence others and move toward a common vision or goal - Flexible and adaptable; able to work in ambiguous situations - Problem solving and root cause identification skills - Must be a team player and able to work collaboratively with and through others - BA/BS-Bachelor's degree or equivalent experience required. - 5 years of previous OCM experience preferred. - Medicaid experience a plus. - Ability to understand both the service delivery system for programs which are administered by states and monitored by federal regulators. - Ability to understand and be an expert in complex federal regulations and requirements. - Strong Microsoft Office applications skills, especially data analytics (i.e. ACCESS, SQL, SPSS) - Ability to use sound judgment in completing tasks and to seek guidance when needed. - Attention to detail and ability to work with large data sets with accurate results. - Ability to move projects forward within a specific timeline and budget while working at a detailed level. - Commitment to exceptional client service. - Creative problem-solving ability and a consultancy mindset. - Dedication to accomplishing goals and challenges presented by clients and management. - Ability to interact with various levels of management and with clients. - Flexible, self-starter possessing intellectual curiosity. - Enthusiasm for life-long learning and staying well-informed about current business issues. - Able to follow, critically evaluate, and improve upon current processes. - Excellent business writing skills and ability to make presentations to various audiences. - Ability to recognize issues and identify solutions. Education: Bachelor's degree or 5 years' experience required and Master's degree (MPA or government focused MBA) preferred Experience: 5+ years of relevant work experience Prosci certification a plus IT Project Management desirable (PMP) SCRUM certification desirable This position is hybrid with travel/onsite requirements. To be successful at PCG, you must: + be available during your set working hours + have a safe, private, and distraction-free environment in which to complete your work, and + be able to give your full attention to the completion of your PCG job duties Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. **Compensation:** Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave We are accepting applications on an ongoing basis until filled. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $85,000-$120,000. \#LI-AH1 \#LI-remote PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. **EEO Statement:** Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

Job DescriptionSalary: Negotiated REQUEST FOR PROPOSAL (RFP): Healthcare System Consultation Services (Central Registration Consultant) ISSUED: Monday December 8, 2025 Posted Publicly: YCHC and YTT Website ISSUED BY: YAUTAT COMMUNITY HEALTH CENTER PO BOX 112 YAKUTAT, AK 99689 POINT OF CONTACT: Robin Murdock ***************** Request for Proposal Healthcare System Consultation Services Proposal Submission Deadline: January 8, 2026at 5:00pm AKST Posted Publicly: YCHC Website Yakutat Community Health Center (YCHC) is issuing this RFP to solicit proposals from qualified vendors who agree to provide professional consultation services related to the development and implementation of in-house billing and revenue cycle operations at YCHC. Services will include the set up on an in-house revenue cycle and central registration model for YCHC, on-site training for YCHC staff on the systems, creation of YCHC-specific training manuals and standard operating procedures, remote ongoing support, scheduled check-ins on the updated systems, and follow-up training as needed. Background: The YCHC is a 22,000 sq-ft state of the art health center which provides primary and ancillary healthcare to Yakutat Service Area. The YCHC healthcare model provides primary, urgent, and emergency care services. It also provides locum providers for ancillary and specialty services on a rotation basis. YCHC provides lodging for the interim and locum providers while they are providing services in Yakutat. In 2021 we had an average of 20 medical encounters per day, then in 2022, we had an average of 14 medical encounters per day. SCOPE OF SERVICES Yakutat Community Health Center (YCHC) is issuing this Request for Proposal (RFP) to solicit proposals from qualified consultants to deliver services for the YCHC and for the registration, billing, and revenue cycle staff in Yakutat, Alaska on an on-going basis. The functions noted below must be performed consistently and expertly and include, but are not limited to the following: Set-up. Assist YCHC set up an in-house revenue cycle and central registration model. On-Site Training. Provide comprehensive instruction for registration, billing, and revenue cycle staff on Cerna workflows, documentation accuracy, and process integration on-site at YCHC. Customized Training Manuals. Produce YCHC-specific training manuals and standard operating procedures tailored to align with YCHCs policies, staffing structure, and compliance requirements. Staffing. Coding and collection staff that will guide the transition from current biller and train and mentor new onsite staff training to become certified coders. Ongoing Support. Provide continued phone and remote consultation to address system or workflow questions, maintain quality standards, and assist with troubleshooting. Post-Implementation Support. Schedule follow-up reviews to occur 90 and 120 days after installation and training to ensure that the new system is functioning as intended and to make process refinements as needed. Monthly audits: Preformed by consultant, for error checking. Optional Refresher Training. Provide additional on-site training as agreed upon after implementation. BILLING AND COMPENSATION SERVICES Compensation will be provided in the following form: On-site training will be paid at a daily rate. Phone/remote support will be paid at an hourly rate. Follow-up on-site training (after initial setup) will be paid at a daily rate. The Consultant will submit monthly invoices to the YCHC for payment. RULES GOVERNING PROPOSAL Examination of Proposals: Examination of Proposals: The proposers should carefully examine the entire RFP and become fully aware of the nature of the work and the conditions likely to be encountered in performing the work. Proposal Acceptance Period: All proposals must be complete and irrevocable for 60 days following the proposal submission deadline. Confidentiality: The content of all proposals will be kept confidential. Signature Requirements: All proposals must contain a dated original signature (electronic signature works) on behalf of the proposer. The proposal may be signed by an officer or other agent of a corporate entity; a member of a partnership; the owner of a privately-owned entity; or other agent if properly authorized by a power of attorney or equivalent document. The name and title of the individual(s) signing the proposal must be clearly shown immediately below the signature. Proposal Submission: Proposals must be received by YCHC by the proposal submission deadline. Emailed proposals will be accepted. Oral Change/Interpretation: Written changes, clarifications, or amendments to the RFP will be posted on the YCHC website with no changes after December 31, 2025. Include in the cover letter confirmation that you have reviewed any amendments, changes, or clarifications. Late Submissions: Proposals not received prior to the submission deadline will not be considered. PROPOSAL AND SUBMISSION REQUIREMENTS To achieve a uniform review process and obtain the maximum degree of comparability, the proposals should be organized in the manner specified below. Cover Page: Include the RFP subject, the name of the proposer, address, telephone number(s), email address(es), and name and title of contact person. Services to be performed: Briefly state the proposer's understanding of the services to be performed. Experience/Qualifications: Identify the key personnel for the services and detail the proposer's experience in the same or similar areas of expertise, length of that experience, and the proposer's ability to provide the requested services. The proposal should contain information adequate to demonstrate that the proposer has the ability, financially and operationally, to conduct and complete the services. The proposal should also include a statement indicating that all required corporate and professional occupational licenses, and other necessary licenses/certifications, are currently held. License/certification numbers must be provided. The proposer must also have a current State of Alaska business license. Past Performance/References: Provide at least two references for which the proposer has provided the same or comparable services. Include for each reference a point of contact, telephone number, and a brief description of the services provided. Methodology and Approach: Provide detailed and specific information on the proposer's proposed method in meeting the scope of services identified in Section 3. Cost/Payment Rate: Provide proposed rate. Addenda: Acknowledge receipt of any Addenda. Tribal and Indian Preference: Yakutat Tlingit Tribe will, to the greatest extent feasible, provide preference first to members of the Yakutat Tlingit Tribe (or businesses owned by Yakutat Tlingit Tribe members) and second to Indian organizations and Indian-owned economic enterprises in the award of contracts and subcontracts. If applicable, provide evidence of eligibility. Statement regarding Debarment/Suspension: The proposer must certify in the proposal that neither proposer, nor proposer's principals, are presently debarred, suspended, proposed for debarment or suspension, declared ineligible, or voluntary excluded from participating in any federally or state funded programs. Signature: The proposal must be signed by an individual who has the authority to bind the proposer. The submission of a signed proposal indicates acceptance by the proposer of all the terms, conditions, and specifications contained within this RFP. EVALUATION CRITERIA AND PROCESS/ SELECTION PROCESS Criteria: The criteria to consider during evaluations, and the associated point values, are as follows: Cost 20 Points Experience/Qualifications 20 Points Past Performance/Reference Checks 20 Points Presentation of Proposal 20 Points YTT Tribal Member/Native American Preference 20 Points Total Points Available 100 points Evaluation Process: Individuals representing YCHC will perform evaluation and ranking of the proposals. Discussions may be conducted with responsible proposers who submit proposals determined to be reasonably susceptible of being selected for award. Proposers reasonably susceptible of being selected for award shall be accorded fair and equal treatment with respect to any opportunity for discussion and revision of proposals, and revisions may be permitted after submissions and before the award of the contract for the purpose of obtaining best and final offers. After best and final proposals are received, final evaluations will be conducted. The determination of the highest ranked proposer will be based on the total scores achieved. This RFP is not a contract and does not obligate YCHC unless and until an agreement is approved and executed by YCHC in accordance with applicable law. END OF RFP

Responsible for providing assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintain the highest degree of sensitivity, compassion, and respect for Service members and their families. + Assesses the needs of the caller to ensure first-call resolution of all presented needs. + Educates participants on specialty program offerings, promote services, and demonstrate knowledge of military culture. + Conducts comprehensive professional assessments of users' needs for core NMC/EAP and work/life services, which can include but are not limited to, non-medical counseling, health and wellness, and other specialty and add-on services. + Identifies high-risk cases and responds as indicated in accordance with established protocols. + Deescalates callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations. + Ensures all calls are handled according to contractual service standards and document all cases in the Case Management System (CMS). + Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions. + Works with team to complete all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained. **Minimum Qualifications** + Master's degree in social work and Family Therapy, Counseling, or other human services field + State Licensure to practice independently (LCSW, LPC, LMFT) preferred + 1-2 years of relevant post-graduate work experience in counseling, social work, and mental health services. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable **Other Job Specific Skills** + Must be a U.S. Citizen + Knowledgeable of mandated procedures for child and elder abuse situations + Familiar with core services areas of child development, parenting, adoption, education, and service for older adults + Exceptional written and verbal communication skills + MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm + Excellent organization and time management skills + Comply with all HIPAA regulations + Current Tier 2 suitability public trust clearance is desirable, ability to obtain is required. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. **Physical Requirements** The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $44100 - $70,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

REQUEST FOR PROPOSAL (RFP): Healthcare System Consultation Services (Central Registration Consultant) ISSUED: Monday December 8, 2025 Posted Publicly: YCHC and YTT Website ISSUED BY: YAUTAT COMMUNITY HEALTH CENTER PO BOX 112 YAKUTAT, AK 99689 POINT OF CONTACT: Robin Murdock ***************** Request for Proposal Healthcare System Consultation Services Proposal Submission Deadline: January 8, 2026 at 5:00pm AKST Posted Publicly: YCHC Website Yakutat Community Health Center (YCHC) is issuing this RFP to solicit proposals from qualified vendors who agree to provide professional consultation services related to the development and implementation of in-house billing and revenue cycle operations at YCHC. Services will include the set up on an in-house revenue cycle and central registration model for YCHC, on-site training for YCHC staff on the systems, creation of YCHC-specific training manuals and standard operating procedures, remote ongoing support, scheduled check-ins on the updated systems, and follow-up training as needed. Background: The YCHC is a 22,000 sq-ft state of the art health center which provides primary and ancillary healthcare to Yakutat Service Area. The YCHC healthcare model provides primary, urgent, and emergency care services. It also provides locum providers for ancillary and specialty services on a rotation basis. YCHC provides lodging for the interim and locum providers while they are providing services in Yakutat. In 2021 we had an average of 20 medical encounters per day, then in 2022, we had an average of 14 medical encounters per day. SCOPE OF SERVICES Yakutat Community Health Center (YCHC) is issuing this Request for Proposal (RFP) to solicit proposals from qualified consultants to deliver services for the YCHC and for the registration, billing, and revenue cycle staff in Yakutat, Alaska on an on-going basis. The functions noted below must be performed consistently and expertly and include, but are not limited to the following: Set-up. Assist YCHC set up an in-house revenue cycle and central registration model. On-Site Training. Provide comprehensive instruction for registration, billing, and revenue cycle staff on Cerna workflows, documentation accuracy, and process integration on-site at YCHC. Customized Training Manuals. Produce YCHC-specific training manuals and standard operating procedures tailored to align with YCHC's policies, staffing structure, and compliance requirements. Staffing. Coding and collection staff that will guide the transition from current biller and train and mentor new onsite staff training to become certified coders. Ongoing Support. Provide continued phone and remote consultation to address system or workflow questions, maintain quality standards, and assist with troubleshooting. Post-Implementation Support. Schedule follow-up reviews to occur 90 and 120 days after installation and training to ensure that the new system is functioning as intended and to make process refinements as needed. Monthly audits: Preformed by consultant, for error checking. Optional Refresher Training. Provide additional on-site training as agreed upon after implementation. BILLING AND COMPENSATION SERVICES Compensation will be provided in the following form: On-site training will be paid at a daily rate. Phone/remote support will be paid at an hourly rate. Follow-up on-site training (after initial setup) will be paid at a daily rate. The Consultant will submit monthly invoices to the YCHC for payment. RULES GOVERNING PROPOSAL Examination of Proposals: Examination of Proposals: The proposers should carefully examine the entire RFP and become fully aware of the nature of the work and the conditions likely to be encountered in performing the work. Proposal Acceptance Period: All proposals must be complete and irrevocable for 60 days following the proposal submission deadline. Confidentiality: The content of all proposals will be kept confidential. Signature Requirements: All proposals must contain a dated original signature (electronic signature works) on behalf of the proposer. The proposal may be signed by an officer or other agent of a corporate entity; a member of a partnership; the owner of a privately-owned entity; or other agent if properly authorized by a power of attorney or equivalent document. The name and title of the individual(s) signing the proposal must be clearly shown immediately below the signature. Proposal Submission: Proposals must be received by YCHC by the proposal submission deadline. Emailed proposals will be accepted. Oral Change/Interpretation: Written changes, clarifications, or amendments to the RFP will be posted on the YCHC website with no changes after December 31, 2025. Include in the cover letter confirmation that you have reviewed any amendments, changes, or clarifications. Late Submissions: Proposals not received prior to the submission deadline will not be considered. PROPOSAL AND SUBMISSION REQUIREMENTS To achieve a uniform review process and obtain the maximum degree of comparability, the proposals should be organized in the manner specified below. Cover Page: Include the RFP subject, the name of the proposer, address, telephone number(s), email address(es), and name and title of contact person. Services to be performed: Briefly state the proposer's understanding of the services to be performed. Experience/Qualifications: Identify the key personnel for the services and detail the proposer's experience in the same or similar areas of expertise, length of that experience, and the proposer's ability to provide the requested services. The proposal should contain information adequate to demonstrate that the proposer has the ability, financially and operationally, to conduct and complete the services. The proposal should also include a statement indicating that all required corporate and professional occupational licenses, and other necessary licenses/certifications, are currently held. License/certification numbers must be provided. The proposer must also have a current State of Alaska business license. Past Performance/References: Provide at least two references for which the proposer has provided the same or comparable services. Include for each reference a point of contact, telephone number, and a brief description of the services provided. Methodology and Approach: Provide detailed and specific information on the proposer's proposed method in meeting the scope of services identified in Section 3. Cost/Payment Rate: Provide proposed rate. Addenda: Acknowledge receipt of any Addenda. Tribal and Indian Preference: Yakutat Tlingit Tribe will, to the greatest extent feasible, provide preference first to members of the Yakutat Tlingit Tribe (or businesses owned by Yakutat Tlingit Tribe members) and second to Indian organizations and Indian-owned economic enterprises in the award of contracts and subcontracts. If applicable, provide evidence of eligibility. Statement regarding Debarment/Suspension: The proposer must certify in the proposal that neither proposer, nor proposer's principals, are presently debarred, suspended, proposed for debarment or suspension, declared ineligible, or voluntary excluded from participating in any federally or state funded programs. Signature: The proposal must be signed by an individual who has the authority to bind the proposer. The submission of a signed proposal indicates acceptance by the proposer of all the terms, conditions, and specifications contained within this RFP. EVALUATION CRITERIA AND PROCESS/ SELECTION PROCESS Criteria: The criteria to consider during evaluations, and the associated point values, are as follows: Cost 20 Points Experience/Qualifications 20 Points Past Performance/Reference Checks 20 Points Presentation of Proposal 20 Points YTT Tribal Member/Native American Preference 20 Points Total Points Available 100 points Evaluation Process: Individuals representing YCHC will perform evaluation and ranking of the proposals. Discussions may be conducted with responsible proposers who submit proposals determined to be reasonably susceptible of being selected for award. Proposers reasonably susceptible of being selected for award shall be accorded fair and equal treatment with respect to any opportunity for discussion and revision of proposals, and revisions may be permitted after submissions and before the award of the contract for the purpose of obtaining best and final offers. After best and final proposals are received, final evaluations will be conducted. The determination of the highest ranked proposer will be based on the total scores achieved. This RFP is not a contract and does not obligate YCHC unless and until an agreement is approved and executed by YCHC in accordance with applicable law. END OF RFP