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Top 50 Benefits Counselor Skills

Below we've compiled a list of the most important skills for a Benefits Counselor. We ranked the top skills based on the percentage of Benefits Counselor resumes they appeared on. For example, 7.6% of Benefits Counselor resumes contained Open Enrollment as a skill. Let's find out what skills a Benefits Counselor actually needs in order to be successful in the workplace.

These are the most important skills for a Benefits Counselor:

1. Open Enrollment

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high Demand
Here's how Open Enrollment is used in Benefits Counselor jobs:
  • Determined eligibility for employees to take part in open enrollment to obtain company medical insurance.
  • Enrolled individuals in their benefit selections offered during their open enrollment period.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Coordinated and processed benefit renewals and Open Enrollments.
  • Developed communications for Annual Benefit Open Enrollments, print material for Benefit New Hire Orientations and all savings and retirement plans.
  • Operate in call center educating and enrolling client's employees who call in during open enrollment (usually Oct- Dec).
  • Selected after completing training for open enrollment and sales at Patriot National Insurance and conducted presentation to explain products to staff.
  • Advised employees who were calling in to enroll in 2016 benefits during their company's Open Enrollment.
  • Presented group health plan benefits information and plan changes to employees at annual open enrollment seminars.
  • Call center open enrollment work included; counseled employees regarding their core and voluntary benefits.
  • Participate in the annual open enrollment process for the health and welfare plans.
  • Conducted open enrollment meetings for various campuses of the University of Colorado System.
  • Assist with facilitation and planning of benefits workshops and Open Enrollment meetings.
  • Answered phone calls for DEA Verification and Open Enrollment projects.
  • Answered phone calls for open enrollment for several clients.
  • Open Enrollment team for largest client.
  • Open enrollment benefits representative educating employees about core and supplemental benefits to businesses with 30 to 150 employee's.
  • Coordinated the network-wide, multi-media communications plan for 2013 Open Enrollment and prerequisites required for all benefit eligible staff.
  • Communicated and enrolled multiple employers per the company s open enrollment and/or employees life qualifying events.
  • Assisted in pre-open enrollment testing for new & returning clients.

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1 Open Enrollment Jobs

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2. Customer Service

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high Demand
Here's how Customer Service is used in Benefits Counselor jobs:
  • Practice first-rate customer service and information security methods due to the sensitivity of information gathered.
  • Specialize in business-to-business marketing, benefits communication and education, enrollment, and customer service.
  • Received positive feedback from clients regarding superior customer service during on-site and Web-Ex enrollment meetings.
  • Provided superior customer service while educating employer benefit administrators regarding portfolio benefits and advantages.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Provided outstanding customer service while maintaining high level of confidentiality.
  • Received accommodation letters and awards for outstanding customer service.
  • Provided general customer services operating with a tight deadline.
  • Provided superior customer service and first call issue resolution to client employees, retirees, and COBRA qualified beneficiaries.
  • Take incoming and make outgoing customer service calls from providers and patients to ensure the outcome of the patients benefits
  • Enrolled clients into Flexible Spending Accounts, processed claims and sent out reimbursement while providing excellent customer service.
  • Assisted counselors with questions, Supervisor Calls and Trainer/Mentor Health & Welfare Specialist Call Center Customer Service
  • Provide assistance to any other representatives that were struggling in the customer service field.
  • Selected for National Enrollment Team to provide customer service to our largest national clients.
  • Attend meetings to help the progress of the company in customer service area.
  • Pride Staff, Manpower, Today's Staffing Outstanding Customer Service.
  • Maintained a high level of customer service.
  • Provided Customer Service response to web inquiries.
  • Answered system related questions and assisted with technical support of our systems Provide personalized customer service of the highest level.
  • Develop and carryout selling strategies to reach my goals *Provide excellent customer service to existing and new accounts.

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3. Long-Term Disability

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high Demand

4. Benefits Administration

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high Demand
Here's how Benefits Administration is used in Benefits Counselor jobs:
  • Produced standard operating procedures manual in benefits administration for corporate and regional Human Resources Management.
  • Answered incoming calls regarding benefits administration, insurance eligibility, claims processed and billing.
  • Provide management and employee's information and interpretation of Agency's employee benefits administration, and other work life issues.
  • Provided legal counsel to both the Benefits Administration Committee and the Pension and Investment Committee.
  • Assist with filing claims and day to day operations of benefits administration.
  • Provide benefits administration via inbound calls.
  • Assisted the Piedmont's human resources department with payroll, benefits administration, disability/insurance claims, wellness program and open enrollment.

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5. Phone Calls

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high Demand
Here's how Phone Calls is used in Benefits Counselor jobs:
  • Conducted telephone calls to ensure satisfaction in accordance with project policy and procedures.
  • Answer employee questions promptly through phone calls, e-mail, counseling sessions, and HR service tickets.
  • Responded to telephone calls, walk ins, or mail regarding Medicare benefits to potential beneficiaries.
  • Responded to all telephone calls and emails from employees and retirees concerning benefits.
  • Handle high volume queries and respond appropriately to telephone calls and emails.
  • Answer inbound phone calls regarding Federal Government Employee's flexible spending account.
  • Trained in customer service are for phone calls.
  • Assisted with TRS-Care escalated phone calls.
  • Answered phone calls in a professional manner and greeted members with the correct company introduction.
  • Answer provider phone calls Answer team member's insurance/beneficiary questions.

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6. Insurance Companies

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high Demand
Here's how Insurance Companies is used in Benefits Counselor jobs:
  • Assisted employees with Explanation of Benefits by confirming statements or addressing discrepancies with insurance companies and medical providers.
  • Assisted beneficiaries in notifying additional insurance companies and military finance centers of insured member's death.
  • Fax referrals to insurance companies and enter all insurance information into the computer to ensure the facility is properly paid.
  • Deliver enrollment presentations and educational meetings for national health, vision and dental insurance companies to large and small groups.
  • Provide counseling services for a multiple insurance companies and enrollment companies.
  • Check claim status with insurance companies.
  • Verified all medical and pharmacy benefi coverage with various health insurance companies for patient's at physician's request.

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7. Voluntary Benefits

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high Demand
Here's how Voluntary Benefits is used in Benefits Counselor jobs:
  • Provided services and expertise to employers offering voluntary benefits programs, including a variety of insurance options.
  • Facilitate in person, electronic and telephone enrollment for core and voluntary benefits.
  • Coordinated and oversaw orientation benefits presentation for core medical and voluntary benefits.
  • Educated employees on voluntary benefits during annual open enrollment.
  • Experience in medical and voluntary benefits coverage.
  • Educated small and large business employees about their major medical, dental, vision and voluntary benefits.
  • Assist client employees in choosing and enrolling in their basic and voluntary benefits offered by their employer.
  • Work with executives, salaried, and hourly employees to analyze core and voluntary benefits opportunities.
  • Enroll mid size company employees in their medical, vision, dental and voluntary benefits plans
  • Up sale medical, dental, vision, and a wide range of voluntary benefits.
  • Educated and enrolled employees in Core and Voluntary benefits face-to-face on a lap top.
  • Enroll individuals and groups in medical, dental, vision, and voluntary benefits.
  • Enrolled employees into their insurance benefits and voluntary benefits in a call center.
  • Educate and enroll employees into their core and voluntary benefits.
  • Educate employees on enrollment of core and voluntary benefits.
  • Meet and present to small business owners voluntary benefits.
  • Explain and enroll employees in voluntary benefits.
  • Cultivate relationships with business owners and public sector groups to offer benefits counseling, workplace enrollment and voluntary benefits to employees.
  • Educated enrollees on basic insurance, core, and voluntary benefits along with pricing.
  • Presented core and voluntary benefits in group or one on one meetings.

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8. Supplemental Insurance

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high Demand
Here's how Supplemental Insurance is used in Benefits Counselor jobs:
  • Conduct benefits presentations and enroll in core and cross-sell supplemental insurance programs.
  • Counseled employers/employees on the benefits of supplemental insurance policies.
  • Communicate and educate employees about supplemental insurance.
  • Consult and collaborate with clients initially choosing the health and supplemental insurances benefits that will best fit their individual life situation.
  • Work with company leaders to provide quality supplemental insurance choices for their employees.
  • Sell and enroll employees in supplemental insurance products.
  • Up sell various supplemental insurance coverage options.
  • Explain benefits of different coverages for core and supplemental insurances.
  • Conduct one on one interviews with clients to educate on Medical and supplemental insurance programs Enroll in selected benefits Generate Reports

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9. Critical Illness

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high Demand
Here's how Critical Illness is used in Benefits Counselor jobs:
  • Enrolled employees into the Supplemental Medical Benefits plans of their choice such as Critical Illness, Accident, and Hospital indemnity.
  • Provide supplemental products including accident, disability, life, hospital confinement, cancer, and critical illness coverage.
  • Up sold supplemental benefits like Accident, Critical Illness and Whole Life Plans.
  • Sell life insurance, critical illness, and accident policies.

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10. Benefit Counselor

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high Demand
Here's how Benefit Counselor is used in Benefits Counselor jobs:
  • Trained new student worker benefit counselors certifying procedures and VA regulations.
  • Assist other benefit counselors by answering questions pertaining to client information.
  • Benefit counselor: take incoming calls from clients and process claims and provide clients with information regarding their Flexible Spending Account.
  • Trained existing Call Center benefit counselors as well as newly hired Call Center employees.
  • Handle benefit questions and discussions for Associate Benefit Counselors and provide assistance when needed.
  • Assign Benefit Counselors and track expenses per case.
  • Process invoices for 200+ 1099 Benefit Counselors.
  • Arrange travel for 1099 Benefit Counselors, and train W2 employees how to use the Assurant Online Travel Tool.
  • Benefit Counselor * Provide information regarding employee's benefits.

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11. Cobra

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high Demand
Here's how Cobra is used in Benefits Counselor jobs:
  • Assisted retirees and COBRA participants in resolving coverage eligibility issues with their insurance provider.
  • Assisted callers with familiarizing themselves with all available benefits under COBRA continuation.
  • Determine eligibility of COBRA benefits for terminated employees.
  • Assisted with Medical, Dental, Cobra issues, Life Insurance and medical claims for employees and their families.
  • Worked to assure our client's former employees were notified & offered proper COBRA continuation coverage.
  • Applied detailed knowledge of the complex COBRA process to COBRA candidates and participants.
  • Answered COBRA participant and client phone calls and emails (including research).
  • Completed Cobra forms for terminated employees and Qualified Child Medical Child Support Orders.
  • Handled Cobra Eligibility questions, billing questions, documented all calls.
  • Handle COBRA administration (claims, monthly premiums and reconciliation).
  • Answered calls regarding insurance coverage for retirees and COBRA participants.
  • Processed COBRA participant refunds, NSF's and returned premiums.
  • Maintain accurate COBRA files; notify participants with delinquent balances.
  • Handled billing and receipt of payments for COBRA participants.
  • Answered questions regarding COBRA insurance.
  • Advised requirements to set up COBRA coverage and timeframe that will take place before coverage is active.
  • Mail, process, and post COBRA payments Process COBRA notices.
  • Counseled employees on COBRA conversions, 401(k) loans and withdrawals stock plan withdrawals and retirement plan distribution alternatives.
  • Call Center (Tyco Team) *Customer Service*On-call resolutions concerned with COBRA and Flexible Spending Accounts
  • explain enrollment process -knowledge of Citrix, HR Access, COBRA, SAMS programs -

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1 Cobra Jobs

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12. Healthcare

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high Demand
Here's how Healthcare is used in Benefits Counselor jobs:
  • Assisted customers with completing applications for healthcare, education benefits, and disability compensation.
  • Developed and produced certificates of coverage to comply with federal healthcare regulations.
  • Appointed w/United Healthcare to sell medicare supplement insurance
  • Determine eligibility for Healthcare benefits.
  • Enrolled new and existing employees with healthcare benefits, as well as assist employees enrolling online for the first time.
  • Provided expert consultation and guidance to clients and customers regarding healthcare benefits, wellness plans, rates, and coverage.
  • Assessed all new patients' income and facilitated their enrollment in the appropriate healthcare plans.
  • Worked with our healthcare provider Blue Cross Blue Shield to resolve customer service issues.
  • Process all healthcare and dependent care claims in a correct and timely manner.
  • Maintained contact with new patients to ensure smooth transition into healthcare plans.
  • Provided additional products to help meet the customer's healthcare needs.
  • Verified retirees had healthcare coverage through the North Carolina Retirement System.
  • Enrolled employees during open enrollment in their healthcare benefit elections.
  • Corrected data discrepancies on employee and retiree healthcare accounts.
  • Locate healthcare providers in the caller s demographic area.
  • Restructure and administer contracts for two Nashville healthcare companies.
  • Enrolled clients in portfolio of healthcare benefit packages.
  • Advised participants of their healthcare benefits.
  • Advise and enroll clients with healthcare, life, dental and short term disability options Salesforce administrator
  • Processed "Kid Care" applications for a state funded children's healthcare benefits program.

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2 Healthcare Jobs

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13. Medical Benefits

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high Demand
Here's how Medical Benefits is used in Benefits Counselor jobs:
  • Provided counseling services related to medical benefits to fit individual benefit needs.
  • Provided intake and support with benefit applications for Veterans Facilitated applications for pensions, disability compensation, medical benefits, etc.
  • Arrange benefit documents for customer accounts Input employee information in computer system for medical benefits
  • Provide information on services and medical benefits * Review Encounter Forms.
  • Entered and updated employees medical benefits for the BM.

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14. Medicaid

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high Demand
Here's how Medicaid is used in Benefits Counselor jobs:
  • Developed, compiled and distributed literature about the Long Term Care benefits, eligibility requirements and availability of Medicaid programs.
  • Determine the individual s needs and screen for potential eligibility for Medicaid-related services, utilizing a standardized screening instrument.
  • Administer outreach and community assistance events for seniors, disabled individuals, Medicare, and Medicaid beneficiaries.
  • Provide efficient, timely and consumer friendly services to facilitate the Medicaid eligibility application and review process.
  • Assisted in the delivery of training focused on promoting a comprehensive understanding of Medicaid regulations.
  • Assist the individual in collecting and gathering required information and documents for the Medicaid application.
  • Coordinate with these staff regarding eligibility matters for Medicaid eligible or potentially eligible individuals.
  • Provide necessary forms and package all forms in preparation for Medicaid eligibility determination.
  • Assisted with HCBS Medicaid application process for eligibility to Medicaid Waiver program.
  • Collect and maintain accurate Medicaid eligibility determination tracking data.
  • Assist Medicaid recipients in the enrollment process and document such enrollments to later track to ensure recipients are getting their benefits.
  • Managed medical and community Medicaid, Section 8 housing, and food stamp benefits for 60+ patients.
  • Completed case management tasks by completing phone assessments to maintain the Medicaid Waiver Waiting list.
  • Help educate consumers regarding Medicare, Medicaid, and Food Stamp Fraud.
  • Help costumer apply for their state Medicaid.
  • Assist with ADRC Medicaid waiver Enrollment Process
  • ASSIST WITH MEDICAID APPLICATIONS NURSING HOME APPLICATIONS, Links clients with long term care programs and/or home and community-based services.
  • Conducted home visits to screen individuals for Medicaid eligibility and assisted them with Medicaid application and eligibility Coordinated with Dept.
  • Well versed on Medicare, Medicaid and Social Security.
  • Enroll eligible members into a Medicaid health plan Provide information regarding health plans Update members contact information

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15. Health Care

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Here's how Health Care is used in Benefits Counselor jobs:
  • Worked with management and health care administrators to resolve employment and benefit discrepancies.
  • Opened and managed new flexible spending accounts for the Federal Government; processed claims for Dependent Care and Health Care accounts.
  • Educated health care program recipients on managed care benefits and help members select a plan best suited to the individual.
  • Discussed the benefits of specific health insurance options with clients and enrolled clients in various health care packages.
  • Provide expert detailed information on Health plan designs, dental, vision, RX and health care Savings.
  • Counseled employees of various organizations on site on their United Health Care Medical, Dental & Vision plans.
  • Completed professional development and continuing education on the Health Care Reform Act (Affordable Care Act).
  • Educated membership Health Care Benefits options including explanation of premiums, deductibles, and co-payments.
  • Enrolled Federal Judges and their staff into the calendar year Health Care Flexible Spending Accounts.
  • Call center answer calls and to help Participants with their problems for health care
  • Educated and enrolled employees into major medical and supplemental health care programs.
  • Determined client eligibility for Dependent and /or Health Care Flexible Spending accounts.
  • Job Description: Administer health care benefits for clients employees.
  • Managed each senior s financial and health care case.
  • Enrolled members in Health Care Insurance
  • Process Health Care/ Dependent Care Claims Answer telephone assisting customer with account
  • Give help to understand some of the new health care laws

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1 Health Care Jobs

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16. HR

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average Demand
Here's how HR is used in Benefits Counselor jobs:
  • Self-Employed insurance agent contracted through Colonial Life Inc. Prospected business to business presenting supplemental employee benefit plans.
  • Review maximum allowable retirement contribution limits for three pay frequencies.
  • Focused on retaining students through proactive customer service by monitoring and recording progress to ensure their goals and objectives are achieved.
  • Educated employees and assisted them with enrollment in their health and life insurance benefits through various call centers.
  • Explain to employees the use of HRIS self-service and assists them in understanding and using the system.
  • Researched all issues while maintaining accurate logs of issues and followed issues through to conclusion.
  • Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
  • Team player willing to mentor other counselors through cross-training and joint calling efforts.
  • Reinforced sales funnel through client educational programs, needs assessments and client prospecting.
  • Interact with employees and insurance companies through the phone in English and Spanish.
  • Managed and counseled 2,238 members' accounts throughout my tenure at OPERS.
  • Monitored the payments of benefits throughout the duration of a claim.
  • Follow through on underwriting status, changes, and cancellations.
  • Resolved Benefit problems (through heavy phone interaction).
  • Improved problem solving skills through independent work.
  • Implement and integrate HRIS systems.
  • Conduct sales presentations to market a broad portfolio of personal insurance products to clients employees and their families through the workplace.
  • Assist employees with the enrollment process through one on one sessions, telephone call centers, and group presentations.
  • Assured application completion using systemized computerized network and hard application forms following thru with Regional departments/individual client approvals.
  • Communicated changes to Human Resources Managers regarding open enrollment, through webinar presentations, and video conference.

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1 HR Jobs

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17. Life Insurance Benefits

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Here's how Life Insurance Benefits is used in Benefits Counselor jobs:
  • Analyzed life insurance benefits that were available to AIDS victims and educated clients on conversion options of benefits.
  • Enroll associates in their company health, vision, dental and life insurance benefits.
  • Explained their medical, dental, vision, and life insurance benefits.

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18. Veterans

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Here's how Veterans is used in Benefits Counselor jobs:
  • Introduced student veterans to external and educational resources to further assist them in their educational goals.
  • Assisted veterans who have psychological problems in scheduling appointments for appropriate help.
  • Interviewed and counseled veterans filing for service connected disabilities and/or pensions.
  • Coordinate with and liaise between the department of Veterans Affairs, State Approving agency, University Administration and eligible veteran students.
  • Unsupervised and independent advocate for new and returning Veterans to establish claims for Federal benefits with the Department of Veterans Affairs.
  • Fielded numerous telephone calls for assistance and was the sole Counselor seeing up to 20+ Veterans per day.
  • Achieved an 80% win ratio while representing veterans at the Federal Board of Veterans Appeal Hearings.
  • Assisted veterans/dependents in obtaining information regarding their claim when claimant is unable to do so.
  • Study veterans' medical records and service history to evaluate the validity of their claims.
  • Assisted veterans with completion of necessary forms to apply for compensation and pension benefits.
  • Orchestrated Department Review Board Hearings that resulted in increasing benefits for over 500 veterans.
  • Advise veterans / their representatives, of their Federal and State benefits
  • Advised and represented veterans at review boards and Federal Appeal Hearings.
  • Assess and counsel military veterans (career and education motivator).
  • Set up and keep up with Veterans files.
  • Selected to created first-ever Bureau of Prisons full-time on-site veterans advocacy support program.
  • Provided pre-release assessment and reentry counseling for over 250 veterans annually.
  • Assisted veterans in the transition process from soldier to civilian * Resolved pay issues between veterans and the Department of Veterans Affairs
  • Order copies of Veterans records for them from the government.
  • Conducted "health connection" field sessions one on one and in groups to inform veterans of there benefits.

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13 Veterans Jobs

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19. Insurance Products

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average Demand
Here's how Insurance Products is used in Benefits Counselor jobs:
  • Marketed voluntary health benefits to area businesses and counseled employees regarding insurance products.
  • Presented and marketed available insurance products to potential customers.
  • Enrolled employees in their elective benefits and voluntary insurance products including whole life, accident and critical illness insurance.
  • Counseled WV State School Employees on changes in PEIA benefits and assisted with enrollments in additional life/health insurance products.
  • Have helped employees to make wise decisions to protect themselves and their families with various insurance products.
  • Addressed caller concerns regarding a wide variety of health, life, and other insurance products.
  • Review enrollment results and exchange ideas to improve enrollment and remain current on insurance products.
  • Worked on behalf of various brokerage houses, selling insurance products through annual open enrollments.
  • Introduced and sold secondary insurance products to add on to individual policies.
  • Presented Voluntary Employee Benefit Plans, sold Life and Disability Insurance products.
  • Consult customers to obtain and recommend insurance products offered by their employer.
  • Advised and Enrolled Employees in life and health insurance products.
  • Licensed to sell insurance products in the State of Missouri.
  • Present Colonial Life's insurance products portfolio.
  • Communicated in a professional manner while ensuring the client's employees realized the value of the various insurance products.

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20. Benefits Package

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Here's how Benefits Package is used in Benefits Counselor jobs:
  • Attended daily meetings with Senators; prepared any committee testimony for senior-level management and maintained abreast of all benefits packages.
  • Communicated enrollment requirements and insurance benefits packages to employees and leadership at large health care organizations and school districts.
  • Facilitate enrollment into Employer Sponsored Benefits package plans.
  • Educated employees on available benefits package options and provided further policy, product and service assistance.
  • Assisted team members with Tyson Benefits Package, showing how to maximize their benefits.
  • Conduct group employee meetings for up to 150 employees to explain benefits package.
  • Counseled employees on their decisions concerning core benefits package offered by employer.
  • Resolve all issues relating to existing customer's benefits packages.
  • Coached approximately 100 employees of retiree benefits package and premiums.
  • Contacted potential claimants with info on benefits Arranged meetings with agents and clients to negotiate benefits packages.

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21. Data Entry

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Here's how Data Entry is used in Benefits Counselor jobs:
  • Used efficient computer/data entry skills and knowledge of medical terminology to increase claims processing productivity.
  • Completed data entry into designated internal systems in accordance with project policies and procedures.
  • Coordinated daily PeopleSoft system data entry and updated employee benefit records.
  • Process paperwork and data entry for all related systems for new employee orientation, terminations and retirement.
  • Work with Retiree health plan and perform appropriate data entry into SAP.
  • Call clinics, Scheduling appointments for presentations, Data entry, Sales.
  • Maintained all Leave of Absence files including data entry.
  • Utilized pre-loaded customized software for accurate data entry of benefit elections.
  • Perform data entry of enrollments, short term disability pay, and insurance premium payments.

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22. Social Security

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Here's how Social Security is used in Benefits Counselor jobs:
  • Analyzed and compared benefits under all systems, including Social Security benefits and offsets.
  • Handled confidential client information such as social security numbers and medical testing results.
  • Provide health insurance and work incentive counseling for Social Security disabled beneficiaries.
  • Counseled members regarding benefit options, financial and tax concerns, Social Security and Medicare.
  • Served as a liaison between DFCS, Social Security and Department of Labor.
  • Advised clients regarding Social Security, legal, financial, and housing.
  • Processed application (verify income, social security and assets).
  • Assisted clients in filing for disability and social security.
  • Assist with resolving Social Security disability entitlement issues (i.e.
  • Provided counseling in regards to their Social Security benefits and the impact employment will have on their case and financial outcome.

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23. FSA

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Here's how FSA is used in Benefits Counselor jobs:
  • Initiated protocol for managing all issues regarding enrollment, eligibility, benefits for Actives, Retirees, COBRA and FSA.
  • Processed claims for federal employees so they get reimbursed for medical/vision/dental expenses with their FSA.
  • Enrolled federal employees in flexible spending accounts (FSA) and processed FSA claims.
  • Gained experience with flexible spending account (FSA) and COBRA administration.
  • Enroll employees via phone/internet in Flexible Spending Accounts (FSA).
  • Assist Federal Employees with problems with their FSA accounts.
  • Worked with FSA benefit packages for various external clients.
  • Assist federal employees in understanding FSA program.
  • Assist participants with FSA accounts.
  • Explain CORE Benefit like Health, FSA, and, HAS Section 125
  • Set up HSA, FSA and DCFSA accounts.
  • Assisted clients with benefit enrollments for medical, dental, vision, 401k, FSAs, and life insurance.

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24. Hipaa

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Here's how Hipaa is used in Benefits Counselor jobs:
  • Answer any questions following HIPAA guidelines Effectively counsel callers about medical and Voluntarily benefits available to them.
  • Account Management, Customer Service, Corresponding with Participants via email and Phone, Abide by HIPAA, and Claims Processing
  • Followed all guidelines in compliance with security and privacy standards, inclusive of but not limited to PHI and HIPAA.
  • Ensured claims were compliant with all payer specifications; State, Federal and HIPAA regulations.
  • Adhered to HIPAA guidelines regarding confidentiality and non-disclosure of PHI.
  • Documented each call and verified PHI and followed HIPAA guidelines.
  • Follow all HIPAA guidelines as required by law.
  • Utilized HIPAA confidentiality of all employee data.
  • Followed HIPAA laws and regulations.
  • Determine client eligibility * Benefits Enrollment * Benefits Consulting * HIPAA compliances * Directing to appropriate departments * Moso

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25. Fmla

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Here's how Fmla is used in Benefits Counselor jobs:
  • Insured and maintained compliance of federal and state regulations (OSHA, Workers Compensation, ADA, FMLA).
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Processed FMLA, personal and military leave of absence requests and calculated insurance and disability premiums.
  • Processed employees for FMLA, long and short term disability for 4000 employees.
  • Developed and presented to Management a training program on FMLA policies and procedures.
  • Simplified and improved the FMLA process, procedures, and paperwork.
  • Answer questions and enforce policies to ensure FMLA compliance.
  • Advise employees and management on FMLA regulations.
  • Tracked employees on FMLA for benefit contributions.
  • Rendered advice on FMLA and COBRA issues.
  • Use SAP to advise employees of available PTO, EIB, LOA, FMLA, and payroll deductions.
  • Process employee STD, LTD & FMLA LOA.
  • Address and resolve general payroll-related inquires.Research all payroll, COBRA, disability and FMLA issues.
  • Managed all LOAs (STD, LTD, FMLA, and Workers Comp).

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26. Insurance Plans

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Here's how Insurance Plans is used in Benefits Counselor jobs:
  • Case management of Medicare/Medicaid prospect by working with clients toward enrollment in Government and privately sponsored medical insurance plans.
  • Market legal and identity protection insurance plans * Group and Individual presentations * Administrative and Customer service
  • Consulted clients' participants in the health and insurance plans, 401K plan specialist, and Pension plans specialist.
  • Verify and updates eligibility of health and life insurance plans and resolves eligibility problems as they occur.
  • Tailored Life, Health, and voluntary benefit insurance plans to meet the needs of individual clients.
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Worked in call center counseling clients in regard to their insurance plans and policies.
  • Enroll over 300 patients within 5 months into quality health insurance plans.
  • Enrolled new hires into medical and life insurance plans when eligible.
  • Enroll employees from multiple companies in group health insurance plans.
  • Enroll and up-sell employer provided Core and Voluntary insurance plans.
  • Provide employee counseling and enrollment in health/life insurance plans.

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27. Outbound Calls

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Here's how Outbound Calls is used in Benefits Counselor jobs:
  • Make outbound calls to support campaigns focused on cross selling, selling additional products, and closing additional business.
  • Answer incoming calls and/or place scheduled outbound calls or return calls from messages left at the required staffed times.
  • Received inbound calls, placed outbound calls, and obtained information from policy holders.
  • Handled incoming calls and/or placed scheduled outbound calls as directed.
  • Make outbound calls to provide resolution to escalated cases.
  • Answer inbound and place outbound calls.
  • Make outbound calls to patients.
  • Assisted Healthcare Advocate with outbound calls for concurrent review cases to request clinical and obtain/verify discharge dates.
  • Enroll client employees in insurance receive inbound calls and make outbound calls Also did Audits update client info

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28. Business Owners

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Here's how Business Owners is used in Benefits Counselor jobs:
  • Possessed strong communication skills to deliver presentations to HR Directors and business owners.
  • Provide business owners with beneficial information on policies and offerings.
  • Communicated to business owners our portfolio of products.
  • Follow up by calling businesses to set up appointments and meet with business owners/Human Resource personnel in explaining Colonial's benefits.
  • Solicit regional business owners and Brokers to promote, and incorporate Voluntary Insurance programs into their employee benefit options.
  • Assisted business owners and HR Directors in providing solutions to their employees increasing benefit challenges.
  • Contacted business owners and decision makers daily via telephone and drop letters.
  • Market health and life coverage to local business owners and individuals.
  • Worked independently to call on and meet with prospective business owners.
  • Deal with business owners on life, health and accident needs.
  • Educated business owners on the various insurance benefit options.

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29. STD

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Here's how STD is used in Benefits Counselor jobs:
  • Assisted employees with questions concerning health, dental, STD, LTD and life insurance available in their plan.
  • Experience with Critical Illness/Cancer, Accident, Dental, STD/LTD, Vision, Universal and Term Life plans.
  • Assist employees with questions regarding health, dental, STD, LTD, life insurance and voluntary products.
  • Data-entered the STD payments for Team Members on Medical LOA.

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30. Retirement Benefits

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Here's how Retirement Benefits is used in Benefits Counselor jobs:
  • Calculated retirement benefits based on a variety of criteria including qualifying years of service and applicable compensation base.
  • Prepared pension estimates and counsels employees regarding their retirement benefits.
  • Explain and calculate eligible retirement benefits.
  • Trained new Retirement Benefits Counselor.
  • Provided written and oral communication to Lucent Technology employees regarding retirement benefits.

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31. Colonial Life

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32. High Volume

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Here's how High Volume is used in Benefits Counselor jobs:
  • Answer high volume calls, enroll employees in group benefits, maintain and update personal employee records for HR department.
  • Utilized customer service skills at a high volume call center
  • Managed a high volume of cases.
  • Answered high volume of inbound calls for Lucent retirees pertaining to their pensions.

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33. Retirement Planning

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34. Hippa

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Here's how Hippa is used in Benefits Counselor jobs:
  • Observed strict HIPPA confidentiality guidelines.
  • Worked together with SMART Corporation to copy records for attorneys, patients etc., making sure HIPPA regulations were regarded.
  • Complied with HIPPA Privacy act ensuring the privacy of participants of this program.
  • Follow HIPPA by verifying the member's identity.
  • Administered COBRA and issued HIPPA certificates.
  • Designed COBRA and HIPPA certificates.
  • Provided assistance with benefit enrollment Answered customer service phone line Issued letters to employees regarding COBRA eligibility and HIPPA regulations

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35. Group Presentations

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Here's how Group Presentations is used in Benefits Counselor jobs:
  • Work assignments include delivering professional, educational group presentations to employees and conducting employee 1-on-1 enrollments.
  • Created and delivered group presentations for employer/employee meetings.
  • Benefit counselor with experience in face to face enrollments, call center enrollments, benefit fairs, and group presentations.
  • Executed group presentations and meet with employees individually to present each product.
  • Identify key decision maker and schedule group presentations to employees.
  • Group presentations, introducing supplemental insurance plans to employees - Counsel/enroll employees one-on-one for their supplemental benefits

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36. Group Meetings

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Here's how Group Meetings is used in Benefits Counselor jobs:
  • Observed, interviewed, and survey employees and conduct focus group meetings to collect job, organizational, and occupational information.
  • Conduct presentations and group meetings for direct sales, brokers, and employer groups.
  • Company process is to hold group meetings, determine need and hold enrollment meetings.
  • Schedule group meetings with employees and explain Colonial's benefits.
  • Conduct Group meetings with employees.
  • Group Meetings - Well versed in all life and health products with strong skills in communicating my message in layman terms.
  • Facilitate group meetings, benefit fairs and One-to-One enrollments for both employer paid and voluntary coverages!
  • Worked benefit fairs, small group meetings, call centers and one to one enrollments.

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37. Hris

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Here's how Hris is used in Benefits Counselor jobs:
  • Created HRIS system utilizing proprietary software to optimize time-keeping, benefit and payroll fluidity.
  • Audit benefits information comparing HRIS and insurance carrier information.
  • Audit and manipulate Lawson HRIS system for required benefit updates and for annual allocation of paid time off plans.
  • Assisted retirees with benefit eligibility using HRIS, People Soft and Access programs.
  • Streamlined HRIS & carrier auditing procedures reducing risk of error and inaccuracy.
  • Manage and update vendors and HRIS systems with changes regarding employee benefits.
  • Enter benefit election data onto an HRIS oracle database.
  • Update record keeping and benefits database in HRIS.
  • Extract and analyze HRIS data as necessary.
  • Enter data into appropriate HRIS program.
  • Key Results: Mastered multiple HRIS systems and benefit platforms to conduct employee enrollments and to process status changes.

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38. HSA

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39. Life Events

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Here's how Life Events is used in Benefits Counselor jobs:
  • Answered incoming 800 lines regarding Plan administration, eligibility, qualifying life events, enrollment and Correspondence processing and billing.

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40. Erisa

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Here's how Erisa is used in Benefits Counselor jobs:
  • Counseled clients in connection with employee benefit litigation matters arising under ERISA, including individual benefit and fiduciary breach claims
  • Provide employees thorough consultation of employer sponsored defined benefit pension plans in accordance with ERISA Laws.
  • Handled plan claims and appeals in ERISA and non-ERISA plans.
  • Gained skill and expertise in the unique provisions of ERISA that apply to multiemployer (i.e., collectively bargained) plans.

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41. IRS

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Here's how IRS is used in Benefits Counselor jobs:
  • Prepared IRS filings and communicated with IRS regarding favorable determination letter requests.
  • Reviewed entire benefit package with all employees - conducted seminars, spoke at large employee gatherings and represented at benefit fairs.
  • Participated in various health fairs and community events in order to promote the agency's health and wellness programs.
  • Plan Administrator for all health, welfare and retirement plans, ensuring plan compliance with IRS regulations.
  • Visited other State Universities to ensure our programs were of equal or better quality than theirs.
  • Traveled throughout the US to represent insurance carriers at benefit fairs and client site enrollments.
  • Created and produced first Advocacy Newsletters, Advocacy Training PowerPoint presentations, and Achievement Awards.
  • Attended trade fairs to counsel & enroll prospects and provide an overview of service offering.
  • Delivered first class customer service to all clients and customers to increase retention rate.
  • Handled DOL and IRS audits of Company qualified plans, including plan expense audit.
  • Provided outreach presentations, health fairs, and training throughout Miami-Dade and Monroe Counties.
  • Generated over $50k in sales in first month with call center company.
  • Represent the Livingston County Veteran Affairs at public events and at county meetings.
  • Organize and conduct new employee orientations, retirement seminars and benefit fairs.
  • Attend family days, career fairs and welcome home events.
  • Assisted with clients and families with available Veteran Affairs Benefits.
  • Tax Accountant- Edited tax returns for former IRS agents.
  • Attend and conduct benefit fairs for employer groups.
  • Directed outreach events at local health fairs.
  • Probe and use discovery questions to create first call resolution.

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42. HMO

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Here's how HMO is used in Benefits Counselor jobs:
  • Enrolled customers and explained Medical insurance benefit, deductibles, HMO, PPO, Vision, Dental plans etc.
  • Used the Internet to research what HMO's they were eligible for in their area.
  • Increased employee and HMO satisfaction by counseling and resolving problems tactfully.
  • Processed HMO enrollment and cancellations.

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43. Pension Plans

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Here's how Pension Plans is used in Benefits Counselor jobs:
  • Administer pension plans and severance packages to retiree employees; provide all administrative detail surrounding each case.

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44. Accurate Information

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Here's how Accurate Information is used in Benefits Counselor jobs:
  • Counseled employees on policy clarification to ensure accurate information is communicated.
  • Provided accurate information about core and voluntary benefits to employees.
  • Provided the most accurate information possible for participants with concerns about their account.
  • Provide social security beneficiaries with accurate information on work incentives so they can make informed choices.

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45. External Customers

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Here's how External Customers is used in Benefits Counselor jobs:
  • Provide effective oral communication skills with internal and external customers.
  • Provide support to internal and external customers.

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46. Death Benefits

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Here's how Death Benefits is used in Benefits Counselor jobs:
  • Explained VA benefits to veterans and/or survivors ranging from educational benefits to death benefits.
  • Counseled benefit options and the financial and tax consequences of those options: including Refunds, benefit payments and death benefits.
  • Assist with inquiries on State Health plan processes and counsel beneficiaries on death benefits.
  • Championed the correction of rating decisions and guided widows in death benefits.
  • Calculated Death Benefits and processed paperwork to FEGLI/OPM.
  • Provided exemplary Customer Service Counseled participants on their Health and Welfare Benefits Helped administered 401K, retirement plans, and death benefits

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47. New Clients

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Here's how New Clients is used in Benefits Counselor jobs:
  • Prospect and sign up businesses as new clients.
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

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48. Key Decision Makers

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49. Public Benefits

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Here's how Public Benefits is used in Benefits Counselor jobs:
  • Assist students in completing applications for public benefits during scheduled appointments.
  • Provided assistance to Medicare beneficiaries, ages 60 and older, concerning their public benefits and entitlements.
  • Assist clients of available public benefits for the aged and disabled population.
  • Developed plan to publicize and generate cliental for the Ohio Benefit Bank Assisted clients in obtaining public benefits Involvement

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50. Educational Benefits

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Here's how Educational Benefits is used in Benefits Counselor jobs:
  • Provide service to military and veteran students using state or federal military educational benefits.
  • Assisted veterans in obtaining educational benefits from State and federal sources.
  • Assisted veterans with VA educational benefits.

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Benefits Counselor Jobs

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20 Most Common Skills For A Benefits Counselor

Open Enrollment

10.2%

Customer Service

9.9%

Long-Term Disability

9.1%

Benefits Administration

8.8%

Phone Calls

6.1%

Insurance Companies

5.9%

Voluntary Benefits

4.9%

Supplemental Insurance

4.8%

Critical Illness

4.1%

Benefit Counselor

4.1%

Cobra

4.0%

Healthcare

4.0%

Medical Benefits

3.6%

Medicaid

3.5%

Health Care

3.4%

HR

3.0%

Life Insurance Benefits

2.9%

Veterans

2.8%

Insurance Products

2.7%

Benefits Package

2.4%
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Typical Skill-Sets Required For A Benefits Counselor

Rank Skill
1 Open Enrollment 7.6%
2 Customer Service 7.4%
3 Long-Term Disability 6.8%
4 Benefits Administration 6.6%
5 Phone Calls 4.6%
6 Insurance Companies 4.5%
7 Voluntary Benefits 3.7%
8 Supplemental Insurance 3.6%
9 Critical Illness 3.1%
10 Benefit Counselor 3.1%
11 Cobra 3.0%
12 Healthcare 3.0%
13 Medical Benefits 2.7%
14 Medicaid 2.6%
15 Health Care 2.5%
16 HR 2.3%
17 Life Insurance Benefits 2.2%
18 Veterans 2.1%
19 Insurance Products 2.0%
20 Benefits Package 1.8%
21 Data Entry 1.8%
22 Social Security 1.6%
23 FSA 1.5%
24 Hipaa 1.2%
25 Fmla 1.2%
26 Insurance Plans 1.1%
27 Outbound Calls 1.1%
28 Business Owners 1.1%
29 STD 1.0%
30 Retirement Benefits 1.0%
31 Colonial Life 0.9%
32 High Volume 0.9%
33 Retirement Planning 0.9%
34 Hippa 0.9%
35 Group Presentations 0.8%
36 Group Meetings 0.7%
37 Hris 0.7%
38 HSA 0.6%
39 Life Events 0.6%
40 Erisa 0.5%
41 IRS 0.5%
42 HMO 0.5%
43 Pension Plans 0.5%
44 Accurate Information 0.5%
45 External Customers 0.5%
46 Death Benefits 0.5%
47 New Clients 0.4%
48 Key Decision Makers 0.4%
49 Public Benefits 0.4%
50 Educational Benefits 0.4%
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