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Customer Service Representative jobs at Benjamin Franklin Plumbing - 1738 jobs

  • Client Care Representative

    Benjamin Franklin Plumbing Ocean City 4.0company rating

    Customer service representative job at Benjamin Franklin Plumbing

    Plumbing Careers at Benjamin Franklin Plumbing Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. JOB SUMMARY This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager. JOB DUTIES Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls MINIMUM REQUIREMENTS High school diploma or equivalent required Above-average verbal and telephone communication skills are essential Must have good computer software skills Prior customer service experience preferred
    $26k-36k yearly est. 8d ago
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  • Customer Service Rep

    Armstrong Flooring 4.3company rating

    Denver, CO jobs

    BENEFITS: Medical, Dental, Vision, 401K Shift: 7:30a-4:30p Monday-Friday Pay: $23-25/hour AHF Products has a job opportunity for a Customer Service Rep, working at the will-call desk, to be located in Denver, CO. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures. JOB DUTIES: Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process. Maintain professional appearance and attitude at all times. Answer phones and greet clients as they enter the customer service area. Follow-up on orders that are on backorders and processing customer orders accurately. Use DANCIK to look up pricing, customer information, delivery dates, and process orders. Call customers to communicate on order status and ETA's. Liaison with outside sales reps. and managers. Organize and maintain the contractor area. Ensure all customers receive excellent customer service. Solve customer problems with a sense of urgency and accuracy. Communicate with the warehouse department regarding order status in staged areas. Schedule delivery and reminder calls to customers. Complete projects or assignments as delegated by the supervisor. Back up to other positions within the department when needed. Maintain positive communication skills and process customer orders accurately. Maintain an organized and efficient work area. Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers). Scan all paperwork correctly (PO's, confirmations, POD's). Other duties as assigned. JOB QUALIFICATIONS: Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products. Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers. Self-driven with a high level of energy and enthusiasm. Excellent relationship selling/customer focused sales abilities. Solution oriented with exceptional follow through. Good basic math skills, (including ability to take accurate measurements) Proficient with Windows based computer applications. Ability to perform well in a detail oriented, fast paced environment. PHYSICAL DEMANDS: You will be expected to sit for long periods of time frequently. Frequently spending extended periods of time on the phone with customers. Occasional lifting up to 50 lbs may be required. MENTAL DEMANDS: Think analytically Make decisions Develop options and implement solutions Work with a team Maintain regular and punctual attendance (consistent with ADA and/or FMLA) Attention to detail Communicate effectively Multitask in a fast-paced environment Work with a Sense of Urgency AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong Flooring, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce Contract, Hartco Contract, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.
    $23-25 hourly 8d ago
  • Customer Service Representative

    Aaron Plumbing Inc. 3.6company rating

    Suwanee, GA jobs

    Benefits: Bonus based on performance Opportunity for advancement Training & development Aaron Services: Plumbing, Heating, Cooling in Suwanee, GA is looking to hire a part-time Customer Service Representative (CSR) to schedule appointments and provide general office support. Are you friendly and highly organized? Would you like to work in a supportive, positive environment with a family-owned company? Do you want the option to work from home? If so, please read on! This admin position earns a starting competitive wage of $17 to $20 per hour. Room for advancement is available. --> Training for the position must be completed in our Suwanee, GA location. Once the in office training is complete, the position will be fully work from home. If this sounds like the right admin opportunity for you, apply today! QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) Attention to detail Strong computer skills Excellent written and verbal communication skills Experience as a plumbing or HVAC customer service rep is highly preferred. Experience with ServiceTitan software is also highly preferred! Are you attentive to detail? Do you enjoy meeting new people and interacting over the phone? Are you extremely organized and capable of balancing a complicated schedule? If yes, you might just be perfect for this opportunity to work from home! WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) This part-time position typically works Monday, Wednesday, Thursday 3:00 PM to 6:00 PM and Friday from 8:30 AM to 6:00 PM. Additional work from home hours are available to those who are interested. ABOUT AARON SERVICES We are a family-owned and operated company that has been providing superior plumbing and HVAC services to the residents and business owners of Georgia since 1985. Our mission is to supply each customer with a positive experience through practicing honesty and top-quality workmanship. We hold A ratings with both the Better Business Bureau and Angie's list. Additionally, we have consistently received a variety of other awards for exceptional performance and customer satisfaction. We owe our unwavering success to our team of highly professional employees. To thank them for all they do, we offer competitive pay, great benefits, and an uplifting work environment. A positive and supportive culture is something we consistently advocate for. If you're looking to join a place where you feel right at home, look no further! A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR) As a Customer Service Representative (CSR), you are the cheerful voice of our company. When clients call, you answer the phone and greet them with a friendly attitude. Depending on their specific needs, you answer their questions, connect them with the information they're looking for, or forward their message to the appropriate person. If they're calling about a service need, you help them get it scheduled. Then, you communicate the details of the job to our service team, keeping accurate documentation and using software like ServiceTitan to help all our teams work together effectively. In addition to working with customers and scheduling appointments, you keep our office organized. You handle miscellaneous admin tasks that contribute to our overall efficiency. Your satisfaction comes from supporting a great team and connecting customers to the services they need! ARE YOU READY TO JOIN OUR OFFICE TEAM? If you feel that you would be right for this admin job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 30024 Flexible work from home options available.
    $17-20 hourly 8d ago
  • Customer Service Representative

    Aaron Plumbing Inc. 3.6company rating

    Suwanee, GA jobs

    Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Aaron Services: Plumbing, Heating, Cooling in Suwanee, GA is looking to hire a full-time Customer Service Representative (CSR) to schedule appointments and provide general office support. Are you friendly and highly organized? Would you like to work in a supportive, positive environment with a family-owned company? Do you want the option to work from home? If so, please read on! This admin position earns a starting competitive wage of $17 to $20 per hour. Room for advancement is available. Full time employees can take advantage of our generous benefits and perks, including health, dental, vision, weekly pay, a 401(k) plan with company match, paid time off (PTO), and an LA Fitness membership. Additionally, we offer disability and life insurance. --> Training for the position must be completed in our Suwanee, GA location. Once the in office training is complete, the position will be fully work from home. If this sounds like the right admin opportunity for you, apply today! QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) Attention to detail Strong computer skills Excellent written and verbal communication skills Experience as a plumbing or HVAC customer service rep is highly preferred. Experience with ServiceTitan software is also highly preferred! Are you attentive to detail? Do you enjoy meeting new people and interacting over the phone? Are you extremely organized and capable of balancing a complicated schedule? If yes, you might just be perfect for this opportunity to work from home! WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) This full-time position typically works Monday through Thursday from 8:30 AM to 6:00 PM. Additional work from home hours are available to those who are interested. ABOUT AARON SERVICES We are a family-owned and operated company that has been providing superior plumbing and HVAC services to the residents and business owners of Georgia since 1985. Our mission is to supply each customer with a positive experience through practicing honesty and top-quality workmanship. We hold A ratings with both the Better Business Bureau and Angie's list. Additionally, we have consistently received a variety of other awards for exceptional performance and customer satisfaction. We owe our unwavering success to our team of highly professional employees. To thank them for all they do, we offer competitive pay, great benefits, and an uplifting work environment. A positive and supportive culture is something we consistently advocate for. If you're looking to join a place where you feel right at home, look no further! A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR) As a Customer Service Representative (CSR), you are the cheerful voice of our company. When clients call, you answer the phone and greet them with a friendly attitude. Depending on their specific needs, you answer their questions, connect them with the information they're looking for, or forward their message to the appropriate person. If they're calling about a service need, you help them get it scheduled. Then, you communicate the details of the job to our service team, keeping accurate documentation and using software like ServiceTitan to help all our teams work together effectively. In addition to working with customers and scheduling appointments, you keep our office organized. You handle miscellaneous admin tasks that contribute to our overall efficiency. Your satisfaction comes from supporting a great team and connecting customers to the services they need! ARE YOU READY TO JOIN OUR OFFICE TEAM? If you feel that you would be right for this admin job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 30024 Flexible work from home options available.
    $17-20 hourly 8d ago
  • Customer Service Representative

    Weather Shield Windows and Doors 4.3company rating

    Medford, WI jobs

    Weather Shield, now a part of the Pella Family of Brands, is seeking a Customer Service Representative. This role is to provide the best customer service for our customers in alignment with the business objectives and goals of the organization. You will assist customers and other team members regarding product, pricing, status of orders, or any other questions they may have. This is a fulltime onsite position that reports to the Medford, WI office. Hours are generally 8am - 5pm central time, with rotational coverage of 7am shift and 6pm shift. This is a welcoming team that is ready to provide training. This position is perfect for someone that enjoys helping others, takes pride in contributing to a team, and has strong computer skills. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responding to phone calls from customers and be a proactive voice of the company to them. Identify and enter no-charge orders, credit memos and returns. Research and resolve problems regarding orders. Assist sales reps with product and procedural issues. Respond to customer inquiries in a timely manner. Follow up on orders that need attention. Assist customers in learning our systems and using our tools. Work with customers to fulfill their window and door buying needs. Suggest additional products/options where appropriate. Train and provide guidance to new team members to enhance customer service. Suggest improvements to systems and procedures. Help to implement changes that improve quality and efficiency. Test new and updated programs. Perform other job-related duties as necessary to fulfill responsibilities of the position. Process Job Site service requests. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Excellent verbal and written communication skills, good reasoning skills and attention to detail Ability to prioritize and organize work, analyze problems, offer suggestions and question inconsistencies. Must be organized and have a friendly, courteous, helpful and positive attitude. EDUCATION: High school diploma or equivalent preferred. EXPERIENCE: Varying levels accepted. COMPUTER SKILLS: Keyboarding skills, familiarity with general business applications. PHYSICAL DEMANDS: Ability to sit for extended periods of time. Physical activities required are finger dexterity necessary to operate equipment used in the position, talking, seeing and hearing. Walking, sitting, bending/stooping, pushing/pulling and minimal unassisted lifting (up to 20 pounds) associated with the job duties is required. EMPLOYEE ACKNOWLEDGEMENT: This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.
    $34k-39k yearly est. 4d ago
  • Customer Service Representative

    Atkore 4.3company rating

    Tampa, FL jobs

    Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. Who we are looking for: Atkore is currently searching for a Customer Service Representative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment. This is an on-site position that will be located in Dallas-TX, Eugene-OR, Louisville -KY, or Tampa-FL. What you'll do: Processing orders, quotes, credits, returns applications and other requests Communicating directly with customers or sales representatives either by telephone, electronically, or face to face Obtaining and evaluate all relevant information to handle inquiries and complaints promptly Answering basic technical inquiries Directing advanced technical requests and other unresolved issues to the appropriate resource Managing customer accounts Promptly responding and assisting customers with damaged shipments and/or mis-shipments Keeping good records of customer interactions and transactions Communicating and coordinating with internal departments and outside vendors Monitoring product stocking levels and inventory turns Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization Performing other related duties as assigned What you'll bring: High School diploma or equivalent Minimum two years business experience in a manufacturing or electrical customer service environment preferred Computer literacy and experience with Windows, Excel, Word, and Outlook Ability to manage a variety of concurrent tasks in a fast-paced work environment Time management, planning, and organizational skills Effective decision making and problem solving abilities Excellent interpersonal and communications skills Strong initiative and adaptable to change Must be able to thrive in a team environment All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability. Within 3 months you'll: Complete Atkore's onboarding and immersion program. Gain an understanding of how your role ties into Atkore's mission and strategic plan. Perform basic order inquiry, entry, and order follow-up activities. Within 6 months you'll: Handle an assigned territory independently from PO receipt to invoicing. Work towards meeting or exceeding the departments daily KPI metrics. Audit shipments for on time delivery and reconcile inventory and pricing discrepancies. Atkore is a six-time Great Place to Work certified company and a four-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values. Join our team and align yourself with an industry leader! As of the date of this posting, a good faith estimate of the current pay for this position is $40,640 - $55,880. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives. Benefits available include: Medical, vision, and dental insurance Life insurance Short-term and long-term disability insurance 401k Paid Time Off Paid holidays Any leave required under federal, state, or local law Benefits are subject to vesting and eligibility requirements. Applications are being accepted on an ongoing basis.
    $40.6k-55.9k yearly 8d ago
  • Customer Service Rep

    Belfor Property Restoration-Belfor USA Group, Inc. 4.3company rating

    Tampa, FL jobs

    A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Qualified candidates will be genuinely excite Customer Service, Operations, Service, Retail, Customer
    $21k-30k yearly est. 3d ago
  • Customer Service Rep

    AHF 4.1company rating

    Denver, CO jobs

    BENEFITS: Medical, Dental, Vision, 401K Shift: 7:30a-4:30p Monday-Friday Pay: $23-25/hour AHF Products has a job opportunity for a Customer Service Rep, working at the will-call desk, to be located in Denver, CO. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures. JOB DUTIES: Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process. Maintain professional appearance and attitude at all times. Answer phones and greet clients as they enter the customer service area. Follow-up on orders that are on backorders and processing customer orders accurately. Use DANCIK to look up pricing, customer information, delivery dates, and process orders. Call customers to communicate on order status and ETA's. Liaison with outside sales reps. and managers. Organize and maintain the contractor area. Ensure all customers receive excellent customer service. Solve customer problems with a sense of urgency and accuracy. Communicate with the warehouse department regarding order status in staged areas. Schedule delivery and reminder calls to customers. Complete projects or assignments as delegated by the supervisor. Back up to other positions within the department when needed. Maintain positive communication skills and process customer orders accurately. Maintain an organized and efficient work area. Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers). Scan all paperwork correctly (PO's, confirmations, POD's). Other duties as assigned. JOB QUALIFICATIONS: Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products. Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers. Self-driven with a high level of energy and enthusiasm. Excellent relationship selling/customer focused sales abilities. Solution oriented with exceptional follow through. Good basic math skills, (including ability to take accurate measurements) Proficient with Windows based computer applications. Ability to perform well in a detail oriented, fast paced environment. PHYSICAL DEMANDS: You will be expected to sit for long periods of time frequently. Frequently spending extended periods of time on the phone with customers. Occasional lifting up to 50 lbs may be required. MENTAL DEMANDS: Think analytically Make decisions Develop options and implement solutions Work with a team Maintain regular and punctual attendance (consistent with ADA and/or FMLA) Attention to detail Communicate effectively Multitask in a fast-paced environment Work with a Sense of Urgency AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong FlooringTM, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce ContractTM, Hartco ContractTM, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $23-25 hourly 8d ago
  • Customer Service Rep

    Binswanger Enterprises 4.2company rating

    Richmond, VA jobs

    Want a career where you are empowered to make a difference? Want to grow and develop on the job? If so, Binswanger Glass is the place for you! Binswanger Glass has the track record of being an organization where careers are made. Many of our current employees have grown through the ranks and have great careers at Binswanger Glass. The Customer Service Representative serves as the positive bridge between customers and operations. As such, the CSR must be customer service oriented with a desire to both serve the customer and secure and maintain business for the Company while ensuring that all customer related information is up-to-date and accurate. Positively support the Company's business and its tactical and day-to-day sales process. Utilize active selling techniques with telephone, fax and telecommunications with customers by attempting to address each customer inquiry in a timely and practical manner. Effectively quote customer pricing within established guidelines and strive to secure as many orders as possible based upon accurate quotes within Company guidelines. Ensure credit policies are followed and all COD sales are collected at time of sale. Generate sales data and reports as required. Respond to customer and supplier requests for information and utilize problem-solving techniques to resolve issues or concerns while maintaining positive relationships. Be very familiar with all products sold. Recommend additional items for sale while working with customers i.e. glass cleaner, shower doors, mirrors. Understand and use product codes in accordance with established policies. Ensure pricing is accurate on all sales based on product specifications. Correct invoice and work preparation for different types of sales. Follow established policies and procedures for daily administrative duties. Assist with purchasing and inventory. Responsible for filing all necessary paperwork. Balance cash drawer and make deposits daily. Perform accounts receivable duties including collection of past due accounts. Match statements to invoices. Update National Accounts work. Forward necessary paperwork to division/corporate office on a timely basis. Keep all assigned equipment in good repair and working order. Perform other duties as assigned.
    $25k-32k yearly est. 8d ago
  • Representative Customer Service (General Calls)

    Assa Abloy 4.2company rating

    Phoenix, AZ jobs

    Assist customers in requests for information; perform customer service support functions and resolve customer complaints, concerns and issues; perform a variety of duties in a multi-task work environment. ESSENTIAL FUNCTIONS & RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential function satisfactorily: Ensure phone coverage for set business hours. Communicate with customers to answer their inquiries and solve all issues that may arise. Process incoming inquiries in Customer Care. Process RMA's/CCF's. Process information in appropriate computer programs as required. This includes but is not limited to CRC Dash (and related programs), JD Edwards, and Microsoft Office programs. Work with other departments as needed to ensure that we meet our customer needs. Operate within and help to improve work procedures for Customer Service using lean manufacturing principles Strive to develop and maintain a high standard of product knowledge, sharing that knowledge with Sales Reps, Customers, Team members and other Employees. Conform with the organizations ISO 9001 & 14001 requirements Other duties or projects as assigned. Individuals who need reasonable accommodations to enable them to perform these essential functions should discuss their needs with Human Resources. EMS will provide reasonable accommodations to such individuals unless doing so would impose an undue hardship on EMS or the individual is a direct threat. Supervisory Responsibilities There are no supervisory responsibilities with this position. QUALIFICATIONS The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position. Education and/or Experience: * High school diploma or general education degree (GED) with some college or technical training in mechanics or electronics; two to five years experience in a customer service related position, preferably in a manufacturing environment; or equivalent combination of education and experience. Computer Skills * Proficiency in word processing, spreadsheets, email, and order processing software. * Possess a working knowledge of inventory, manufacturing and database software. Language Ability Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Write routine reports and correspondence in English. Speak effectively before groups of customers or employees of organization. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. Phoenix, AZ, US, 85044 Customer Service & Contact Center Operations No Travel Required Associate 06-Feb-2026 Nearest Major Market: Phoenix
    $30k-39k yearly est. 8d ago
  • Customer Service Rep

    Binswanger Enterprises 4.2company rating

    Kansas City, MO jobs

    Want a career where you are empowered to make a difference? Want to grow and develop on the job? If so, Binswanger Glass is the place for you! Binswanger Glass has the track record of being an organization where careers are made. Many of our current employees have grown through the ranks and have great careers at Binswanger Glass. The Customer Service Representative serves as the positive bridge between customers and operations. As such, the CSR must be customer service oriented with a desire to both serve the customer and secure and maintain business for the Company while ensuring that all customer related information is up-to-date and accurate. Positively support the Company's business and its tactical and day-to-day sales process. Utilize active selling techniques with telephone, fax and telecommunications with customers by attempting to address each customer inquiry in a timely and practical manner. Effectively quote customer pricing within established guidelines and strive to secure as many orders as possible based upon accurate quotes within Company guidelines. Ensure credit policies are followed and all COD sales are collected at time of sale. Generate sales data and reports as required. Respond to customer and supplier requests for information and utilize problem-solving techniques to resolve issues or concerns while maintaining positive relationships. Be very familiar with all products sold. Recommend additional items for sale while working with customers i.e. glass cleaner, shower doors, mirrors. Understand and use product codes in accordance with established policies. Ensure pricing is accurate on all sales based on product specifications. Correct invoice and work preparation for different types of sales. Follow established policies and procedures for daily administrative duties. Assist with purchasing and inventory. Responsible for filing all necessary paperwork. Balance cash drawer and make deposits daily. Perform accounts receivable duties including collection of past due accounts. Match statements to invoices. Update National Accounts work. Forward necessary paperwork to division/corporate office on a timely basis. Keep all assigned equipment in good repair and working order. Perform other duties as assigned.
    $27k-34k yearly est. 8d ago
  • Customer Service Representative

    OEG 4.4company rating

    Broussard, LA jobs

    OEG is a leading energy solutions business, providing mission critical infrastructure assets and services to the global offshore energy industry. Through our specialist divisions - topside, marine, subsea, cables, logistics and industrials, we are a pivotal link in the global offshore energy project chain, ensuring our customers' projects are delivered safely, reliably and efficiently. We are currently seeking a Customer Service Representative to join our Cargo Logistics Division. Location Broussard, Louisiana, USA. Core Purpose To provide end-to-end administrative and operational support to the Rental and Inventory department, ensuring that equipment rentals are accurately tracked, documented, and processed from initial enquiry through to return. Responsible for tracking equipment rentals, communicating effectively with customers, generating accurate invoices, and ensuring compliance with all equipment certification requirements. This role requires exceptional organisational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities and Accountabilities Track equipment rentals and maintain accurate, up-to-date records within the rental management system. Prepare delivery tickets and coordinate logistics for the delivery and collection of rental equipment. Communicate with customers via email and phone to respond to enquiries, provide timely assistance, and ensure a positive rental experience. Generate accurate invoices and process payments efficiently. Maintain and update equipment certifications in the database, ensuring all rentals comply with regulatory standards and company requirements. Review and reconcile inventories regularly to ensure accurate records, monitor equipment availability, and support efficient operations. Skills and Experience Minimum of 2 years' experience in any of the following areas is preferred, but not required: Customer Service, Equipment Rentals, Oil and Gas, or Administration. Proficient in Microsoft Office Suite, including Excel, Word, Outlook and other related applications. We are an equal opportunity employer committed to a fair and inclusive recruitment process for all applicants.
    $32k-38k yearly est. 3d ago
  • Inside Sales Representative

    Fenceworks 4.1company rating

    Santa Paula, CA jobs

    Fenceworks is California's Premier Fence Builder with 16+ locations and business units. We employ quality installation teams, sales force and management, which allow us to offer service and quality second to none in the fence industry. At Fenceworks, we pride ourselves on being professional and utilizing the highest quality fence products. We have exemplified a “take care of the customer” philosophy that has made us the top fence contractor in California Fenceworks is currently seeking an inside sales representative with at least three years of sales experience. The sales rep is responsible for identifying and developing home builders and General Contractor relationships and expanding our presence in the market. While not required, our ideal candidate will have fencing or construction sales experience and estimating knowledge and/or experience. Responsibilities · Foster relationships with current home builders and General Contractor customers and new prospects. · Generate prospects through Bid websites (e.g., Building Connected, Bid Mail). · Obtain all required bid documents; including but not limited to site plans, fence specifications, and field measurements. · Provide pricing based on specification and review with Sales Manager. · Present proposal and follow up on bid within a timely manner to address or answer questions or comments. · Maintain communication with superintendents and purchasing throughout job. · Participate in sales meetings, training, trade shows, or other off-site functions as required Qualifications: · At least 2 years of Sales experience · Ideal familiarity and experience in construction-related roles or the fencing industry. · Must be able to prospect effectively and close sales · Basic Microsoft Office skills · Experience with CRM is a plus · Familiarity with Building Connected and Bid Mail is a plus · Excellent interpersonal and communication skills · Pass a pre-employment physical and drug screen · Pass E-Verify Compensation: Total compensation is already composed of base pay + commission structure. Job Type: Full-time Benefits: 401(k) Cell phone reimbursement Dental insurance Employee assistance program Health insurance Life insurance Mileage reimbursement Paid time off Travel reimbursement Vision insurance
    $48k-89k yearly est. 1d ago
  • Inside Sales Representative

    Fenceworks 4.1company rating

    Riverside, CA jobs

    Fencecorp, Inc. is a leader in providing high-quality fencing solutions for commercial and light industrial projects. We pride ourselves on our commitment to excellence and our ability to meet the unique needs of our clients, especially within the public works sector. We are seeking an experienced and dedicated Inside Sales Representative to join our team. This role will focus on working directly with public works General Contractors on commercial and light industrial projects. The ideal candidate will have a strong background in the fencing industry for public works projects, though candidates with experience in other sectors within the commercial/light-industrial construction industry will also be considered. Key Responsibilities: - Establish and maintain relationships with public works General Contractors. - Read and interpret project plans and bid documents. - Use Bluebeam software to analyze and break down project plans. - Communicate effectively with vendors and prime contractors. - Participate in job walks and site visits as required. - Prepare and present detailed proposals and quotations for projects. - Negotiate contracts and close sales to meet or exceed sales targets. - Provide excellent customer service and support throughout the project lifecycle. Qualifications: - Minimum of 5-6 years of experience in the fencing industry for public works projects or in the commercial/light-industrial construction industry. - Proficiency in reading and interpreting construction plans and bid documents. - Experience using Bluebeam and Procore software. - Strong communication and negotiation skills. - Ability to work independently and manage multiple projects simultaneously. - Comfortable with job walks and site visits. - Excellent organizational and time-management skills. Preferred Qualifications: - Established network within the public works and commercial construction sectors. - Previous experience working with public works General Contractors. - Strong problem-solving skills and attention to detail. Benefits: 401(k) Cell phone reimbursement Dental insurance Health insurance Life insurance Mileage reimbursement Paid time off Travel reimbursement Vision insurance
    $48k-88k yearly est. 1d ago
  • Customer Service Specialist

    Boxabl 3.2company rating

    Las Vegas, NV jobs

    Boxabl is an innovative construction manufacturing company based in Las Vegas, NV. Our mission is to significantly lower the cost of home ownership for everyone by designing high-quality auxiliary dwelling units that meet the highest standards of quality, strength, and sustainability. At Boxabl, we value hard-working individuals who thrive in fast-paced, ever-changing environments. If you want to live a life with real purpose, work alongside a wildly talented group of professionals to make a real difference, join us as we work to solve the national housing crisis! Job Summary In the role of Customer Service Specialist, you are the voice of Boxabl-the first point of contact for our customers. Your mission is to provide friendly, knowledgeable, and solution-focused service that builds loyalty and keeps our clients informed and excited about our groundbreaking products. Job Duties and Responsibilities Provide introductory and product info to new customers Respond to customer calls, emails, and inquiries promptly Ensure ongoing satisfaction by following up after purchases Troubleshoot product-related concerns Handle inbound leads via text, email, or phone call Qualify leads to send to our internal and external sales team Escalate complex issues when needed Collaborate with the customer service team on communication strategies Assist with other tasks as assigned Experience and Education Excellent interpersonal and communication abilities Analytical and problem-solving skills Ability to multitask and manage a high volume of interactions Strong time management and organizational habits Positive attitude with patience and professionalism Team-oriented with a collaborative mindset Work Environment/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an open office environment that allows for collaboration inside and outside of your department. You must be able to operate standard office equipment (desktop, laptop, printer, scanner, etc.). Must be able to walk short distances and within the factory occasionally to perform job duties when necessary. You may be stationary at a laptop or desktop computer for most of your day creating and compiling, preparing, and analyzing data that may include extensive reading and/or research. May have to express or exchange ideas verbally to clients or the public and to convey detailed spoken instructions to other employees accurately, loudly, or quickly. Equal Opportunity Statement for Employment: Boxabl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Boxabl expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status
    $28k-36k yearly est. 8d ago
  • Inside Sales Representative

    Merchants Metals 4.2company rating

    Chicopee, MA jobs

    We're one of the largest manufacturers and distributors of fence systems in North America. With 35 distribution center locations, four manufacturing facilities, and a 60-year legacy of providing quality fencing and accessories, Merchants Metals continues to be the contractor and architect choice for excellence. Our complete line of products includes perimeter security solutions for industrial, commercial, and residential applications. A Day in the Life of an Inside Sales Representative As an Inside Sales Representative, you're a business partner to your assigned customers, always looking for ways to provide outstanding service to grow their business. You have a day-to-day relationship with your assigned customers, so you listen, ask questions, and uncover the pain points that lead to more sales. You identify, qualify, and close prospects that fit FSG's ideal customer profile. You solve problems and provide relevant information, quote projects, and introduce new products. You provide world-class customer service, ensuring that every order is entered, picked, loaded, and delivered quickly and accurately. Requirements A Successful Inside Sales Representative Candidate Must Have: One to three years' experience in inside sales, sales, or customer service A high school diploma or GED Familiarity with customer relationship management (CRM) or enterprise resource planning (ERP) systems to manage sales pipelines, track orders, and maintain customer data efficiently. Understanding of construction, building materials, or fencing products to better support customer needs and provide informed product recommendations. Why Work with Us? We offer a competitive salary and benefits, including health, dental, and vision coverage for you, your spouse, and your dependents. We invest in your retirement with a strong company match in your 401K We plan for the unexpected with company-paid and long- and short-term disability insurance We offer benefits that fit your situation with optional add-ons like Legal Shield, Identity Theft Protection, Critical Illness insurance, and Accident insurance. Apply Now! When you apply, our recruiter will review it. If your skills match our needs, the recruiter will contact you for a phone interview. From there, you'll interview with the hiring manager. Once a job offer has been made, a background check and drug screen are required.
    $39k-49k yearly est. 2d ago
  • Inside Sales Representative

    Fenceworks 4.1company rating

    Topeka, KS jobs

    Kansas Fencing, LLC. is a leading fencing contractor serving Kansas City, Topeka, and Manhattan, and we are seeking a motivated and results-driven Sales Representative to join our growing team. This role is ideal for a sales professional with at least two years of experience in the construction industry who thrives on building strong relationships and expanding market presence. The Sales Representative will be responsible for identifying, developing, and maintaining relationships with home builders and General Contractors, while driving new business opportunities throughout our service areas. The ideal candidate will bring temporary fencing sales experience, along with estimating knowledge and/or hands-on estimating experience, and a proven ability to contribute to long-term company growth. Compensation will also include a commission structure. Responsibilities Foster relationships with current home builders and General Contractor customers and new prospects. Generate prospects through Bid websites. Inventory Management and some scheduling responsibilities. Provide pricing based on specification and review with Sales Manager. Present proposal and follow up on bid within a timely manner to address or answer questions or comments. Maintain communication with superintendents and purchasing throughout job. Participate in sales meetings, training, or other off-site functions as required Qualifications: At least 2 years of Sales experience Ideal familiarity and experience in construction-related roles or the fencing industry. Must be able to prospect effectively and close sales Basic Microsoft Office skills Experience with CRM is a plus Familiarity with Building Connected and Bid Mail is a plus Excellent interpersonal and communication skills Pass a pre-employment physical & drug screen Pass E-Verify Schedule: 6:30am - 3:30pm - Monday to Friday Schedule may vary after 90 day probationary period. Hiring Timeline Interviews will be conducted the last 2 weeks of February. Candidate will be hired the first week of March (flexible). Compensation $800 weekly Commission structure Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Holidays Paid training Vision insurance
    $800 weekly 4d ago
  • Inside Sales Representative

    Lane Enterprises Inc. 3.9company rating

    New Paris, PA jobs

    Lane Enterprises is excited to welcome an Inside Sales Rep to their team! From generous benefits, including bonus opportunities and an Employee Stock Ownership Plan (ESOP), to great employee retention, this is a fantastic opportunity to join a thriving organization! Benefits: Lane offers a generous benefits package including Medical, Dental, Vision, 401k, Paid Time Off, Paid Holidays, Pension plan, Flexible Spending, Company paid Life Insurance, Voluntary Life Insurance, ESOP opportunity, and a generous bonus incentive plan. Job Overview: The Inside Sales Representative is the single point of contact for all project quotations and works directly with sales representatives and external customers. They work with Lane Sales Representatives to prepare new project quotations, prepare quotation revisions, assist in the pricing approval process, enter new planning projects, perform contact management/maintenance, and distribute submittal packages/product information upon request. The Inside Sales Representative is also responsible for communicating with other Departments as needed, providing various reporting as needed, and performing other administrative duties as assigned or needed. Essential Responsibilities: Works directly with customers and in conjunction with Sales Representatives to build and maintain good customer relationships leading to profitable orders for Lane's products. Provides sales assistance qualifying customer calls, obtaining appropriate and complete project information, reviewing project plans, and producing material take offs. As necessary, contact general contractors to obtain bidders list and bid results. Develop quotes, review orders for clarity and accuracy, prepare submittals, estimate delivery dates. As directed, and within guidelines, handle maintenance bids, dealer relations, accessory products (e.g., fabric, gabions, gates, trash racks, etc.). Use information system to check availability; have working knowledge of production, scheduling and shipping practices and procedures. As necessary, coordinate inter-company orders. Maintain thorough knowledge of Lane's products, product information, specifications and pricing guidelines. Handle all contacts in a professional manner. Maintain and promote harmonious working relationships among office, plant and sales personnel. Perform work in a professional, timely and accurate manner. Develop customer base through cold calling, lead follow-ups, local sales calls, mailing and other market development techniques. Develop an understanding of the individual territory dynamics (i.e., customer relationships, pricing, competition, etc.) Requirements High school diploma or equivalent. Bachelor's degree preferred. Minimum 2 years' administrative experience in a Sales support role preferred. Experience with Drainage Systems a plus. Experience with a Customer Relationship Management (CRM) Systems a plus. Demonstrated aptitude for problem-solving; ability to determine solutions for customers. Results oriented and able to work both independently and within a team environment. Excellent verbal and written communication. Proficiency in using Microsoft Office Suite applications. Must be able to interact with multiple departments inside and outside the organization (i.e., Sales Representatives, Engineers, Distributors, Contractors, etc.). Ability to work efficiently and accurately in a fast-paced environment. Physical Requirements Work is performed in a standard office environment. Ability to sit at a desk for 8 hours a day. The employee will be interacting with co-workers and other departments on a daily basis and must maintain a professional appearance. Employee will be communicating with people all day so they must have clear and professional verbal and written communication skills. Lane Enterprises is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Compensation details: 23-25 Hourly Wage PIa9ef81d93d02-37***********4
    $41k-65k yearly est. 4d ago
  • Inside Sales & Operations Representative

    Roadsafe Traffic Systems 4.1company rating

    Covington, GA jobs

    Inside Sales & Operations Representative Classification: Non-Exempt About The Organization RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations. At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees. GA Inside Sales Position Summary The Inside Sales Representative supports all sales functions for an assigned territory. Key responsibilities include quoting, product ordering, inventory coordination, billing accuracy, and customer relationship management. This role plays a critical part in account management, margin protection, and supporting the growth of branch revenue. Responsibilities & Objectives Warehouse & Inventory Support Verify inventory availability and assist with loading/unloading customers and supply trucks. Manage warehouse sales inventory areas, including organization, cleanliness, rotating stock, and basic shipping/receiving support (UPS and freight). Maintain inventory levels with the Branch Manager and conduct regular physical counts and reconciliations. Place purchase orders as needed, ensuring compliance with vendor pricing agreements and use of standardized SKUs. Assist with deliveries if certified to drive a RoadSafe vehicle. Must be able to lift up to 75lbs repeatedly. Inside Sales & Customer Relationship Management Provide formal sales quotes with accurate lead times based on direction from Outside Sales, Branch Manager, website inquiries, or direct customer requests. Inform customers when orders are received and coordinate delivery or pickup arrangements. Create and maintain accurate price sheets aligned with branch pricing expectations. Maintain margin expectations through accurate quoting and cost awareness. Strengthen relationships with existing customers, with emphasis on the branch's “Top Twenty Customers.” Promote growth within existing accounts and pursue new customer acquisitions. Contact current customers using sales activity reports and follow-up practices. Billing & Financial Support Support the sales billing process, ensuring timely and accurate documentation and reporting. Assist with Accounts Receivable follow-up as needed. Product Knowledge & Cross-Functional Collaboration Participate in vendor-led product training to develop expertise in RoadSafe products and solutions. Work with branch personnel to gain practical field experience and understand product applications. Identify and prospect new customers across industries that may require RoadSafe products or rentals. Collaborate with Regional Account Managers (RAMs) and estimators to support bid and proposal follow-up. Communicate regularly with internal stakeholders regarding customer issues and assist in resolving concerns. Support corporate initiatives and branch-level operational goals as requested. Knowledge And Skills Strong sales and customer service skills with the ability to build long-term relationships. Knowledge of inventory management principles and best practices. Ability to analyze and understand financial data to maintain margin expectations. Knowledge of industry products and market trends, with commitment to continuous learning. Effective critical thinking and problem-solving abilities. Strong written and verbal communication skills. Highly organized, proactive, and able to work independently and collaboratively. Ability to thrive in a fast-paced construction environment. High attention to detail and excellent time-management skills. Familiarity with DOT regulations and contractors is a plus. Education And Experience Experience with retail sales transactions, including cash, credit card, and check handling. Proficiency in Microsoft Office applications (Outlook, Word, Excel, OneNote, Teams). Five years of sales or retail experience preferred. Experience in inventory management and warehouse environments. Forklift experience is a plus; training is available. RoadSafe is an Equal Opportunity Employer/including Disabled/Veterans
    $41k-74k yearly est. 18h ago
  • Inside Sales Representative

    General Shale 4.1company rating

    Memphis, TN jobs

    General Shale, Inc., the nation's leading brick and masonry materials manufacturer, is seeking an Inside Sales Representative for our Memphis, TN location. The successful candidate must acquire an in-depth knowledge of General Shale products and interact professionally with customers in a fast-paced sales environment. Responsibilities will include: Inside sales Invoicing Answering the phone Data entry in SAP computer system Cash sales Liaising with outside sales team Job Requirements: 2-5 years customer service experience; inside sales experience Must be a self-starter who possesses excellent PC skills; knowledge of SAP a plus Strong communication skills, including both written and verbal communications Associate or Bachelor's degree in Business, Marketing or related curriculum preferred We offer competitive compensation as well as a comprehensive benefits package. ********************
    $27k-34k yearly est. 4d ago

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